21504 comments found.
Gday, do you bundle full psd files with this as well? i will need them for client
Hello,
No, I’m afraid. We bundle only basic .PSD-files.
Great theme buy literally the slowest admin panel of any theme I ave ever used. It takes 4x the amount of time to get anything done. It’s beyond frustrating and just not worth it.
Hello @staceeandco,
Thank you for feedback. However we strongly disagree with it.
Here’s why:
First off, there’s no buyers badge in your profile. If you are using pirated version of theme, slow admin area is the last thing you should worry about.
Second, all admin area slow-downs that we’ve noticed were related to some buyers extensively installing plugins, not using them and leaving them active. This will definitely eat up lots of server resources.
Finally, The7 is a multipurpose theme. Like all multipurpose themes it is more resource demanding then usual blog themes. But this can only be noticed when you save theme options and The7 generates dynamic stylesheets. And it is definitely nowhere near to 4x compared to other themes..
First off, I do have a purchase code, my client purchased it for me to work on so it is not a pirated version.
Second, only 2 additional plugins were installed on this theme so it has nothing to do with the plugins. I have worked on hundreds of websites and this one is by far the slowest admin panel.
Finally, I looked through your support forum and you have quite a few complaints about this so it surprises me that you don’t acknowledge it and fix the issue.
Other than that, it is a great theme. Well done however, it is literally taking me 4x the amount of time to work on it than any other theme or custom WordPress website I have ever worked on.
@staceeandco,
Please be advised that we do NOT have a support forum. We have a ticket-based help-desk. I’m afraid there’s no way you can lookup other people requests there.
We are sorry to hear about your issue(s) with theme. However if it was that bad theme would never have its 5-star rating.
how do you build a carousel for testimonials with arrows. there are a lot of testimonials..
Hi,
This feature for Testimonials post type is in the pipeline. We are planning to release it early in September.
However if you are not planning to use testimonials layout(s) other then a carousel – you do not need to use a dedicated post type. You can simply use one of available universal carousel shortcodes instead.
Guys!! Why did you add the download image option to shared button on the lightbox?! noooooo!! Who want’s people to be able to download our images?! PLEASE take it off!!
For those who are also hating it, hide it puting the following on the theme’s CSS
.pswp__share-tooltip a:last-child { display: none; }
Also, there a bug on the “Photos masonary/grid” shortcode lightbox (since version 5.3. and still present on version 5.4), the lightbox will not work if shortocode configuration is set to show titles and/or descriptions.
I appreciate the constant work you guys put to always improve the theme, but I feel you should test the versions better before realeasing since it’s very often that we run into problems when updating. Having said that, The 7 theme is awsome and still love it!!
Hi,
Thanks for feedback and report. Forwarded it to our dev team.
> I feel you should test the versions better before realeasing
This is a good remark. As you know lightbox is integrated deeply into theme core. Sometimes there are very specific settings combinations / use-cases that we have not encountered when testing the theme. You’ve probably noticed in the changelog that we fix these issues as soon as we get reports about them.
We are very sorry for causing inconvenience for certain buyers. However old lightbox was desperately outdated and we had to change it.
Thank you so much for your support and understanding!
A quick update. We were not able to reproduce the issue with titles/descriptions. Would you please be so kind to get in touch with our support so we can check what is wrong? Thanks!
Another update. Seems like we were able to reproduce the settings combination to trigger the issue. No need to submit a ticket. Update will be available in a short while.
Hello there, can you please provide me with the contact information for who I can deal with some licensing concerns. This is rather an urgent matter. Thank you
Hello,
Only Envato is authorised to answer these questions – not authors. Please get in touch with Envato Support directly. But their turnaround time is a bit.. disappointing. Therefore I recommend also ping them publicly on Twitter.
For v.5.4.1 you said: “Fixed: theme options tabs are broken when switching to languages other than English.”
However, this is not the case, as I still can’t switch between tabs in either English (UK) or English (United States).
Are you aware of this? And is it being worked on?
Hello @g1gahurtz,
We’re have numerous confirmations that the issue was fixed. Please clear your browser cache. Thanks!
Ah yes. You are correct. It’s working perfectly on another computer.
Apologies for the confusion.
No worries. Glad it was resolved.
Hi, My support ticket is #57432, I was wondering when will you be able to help me on this issue?
Hello @patryykk,
Please not that our support team do not work on weekends. This is mentioned both in our profile and theme page:
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
Please excuse us for this inconvenience and thank you so much for understanding!
where have i put license key to activate theme? thanks
Hi,
Here you go: http://guide.the7.io/start/#registration
that screen doesnt appear. The7 ver. 4.2.2
Hi,
The feature was introduces in v.5.
You can keep using v.4, but you will not be able to update plugins without updating theme to v.5.
how i update theme to v.5?
I thought the error appeared because I had not put the purchase code: http://gesfacil.net/theme.png
Please get in touch with our support – ask them to check is it safe to jump so many versions and, if “yes”, ask them to provide the update assistance.
Is it possible to use smooth scroll with “advanced button”?
Only the classic anchor links (#anchor) works with this option. tried with #!/anchor but with no success
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
We issued a ticket as well but I am hoping there is a quick fix, it seems like all css scripting etc in the child theme is ignored by The7. Trying to use the Child Theme Codex gives us a variety of errors and the wp_enqueue_style used doesn’t match your theme.
I suspect it is an error in your theme bundle, hopefully a fast fix.
Hello @pputlitz,
Sorry for this inconvenience.
I’m afraid I will not be able to help here – expertise of a support engineer required in order to resolve this issue for you.
Only thing I can suggest is try using a dummy child theme that you can find in full theme package.
Thanks for understanding!
Hi, Not sure if you read what I had said. We are using the “vanilla” file you provided. It doesn’t work. No code changes to it, the child theme isn’t being recognized.
@pputlitz, I’m sorry, but your initial comment does not indicate whether you are using the dummy child theme that comes in The7 package OR creating your own, using guidelines from the WordPress Codex.
Many people are using child themes with The7 and, as far as I know, there were no similar reports.
Anyways, as I’ve mentioned earlier, unfortunately I have no expertise to help with this issue. We’ll have to wait for solution from proper support rep.
Sorry and thank you so much for understanding!
Hi, i love this theme !but after installation i get this massage “Please activate your copy of the The7 ConvertPlus to get update notifications, access to support features & other resources!” and if click to activate i get “Sorry, you are not allowed to access this page.” where is the problem ? :/
Hi,
Sometimes there’s an error during the registration process. Simply navigate to your Plugins > All plugins interface; disable and then enable The7 ConvertPlus back again. This should trigger registration sequence and will most likely solve the issue. If not – please get in touch with our support at support.dream-theme.com
thanks bro 
My pleasure!
Pre Sale Question: Can tags be created in different tag categories?
Let’s I want to create some blog post that belong to different groups of tags. Say there is tag group for related country so, I’d have US, UK, France, and so on. I assume tags would be a way to implement that.
But if there should be other types of tag, e.g. a group of tags for technology – PHP, Python, Java, etc.
And there could be more groups for e.g. project size (small, medium, large), status (planned, in progress, finished) just to name a few things.
Obviously these different groups of tags should not be mixed up. Is there a way to do that, in the description it only states that tags are supported?
thanks Kai
Hello Kai,
Unlike categories vertical hierarchy for tags is not supported in the WordPress. Maybe there are plugins for for that, but I’m not aware of them.
After upgrading to newest theme version we also have problems opening Lightboxes for gallery – could you have a look? http://kuest-paletten.pxp.agency/dt_gallery/sonderanfertigungen/
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, I need the registration of the new (woocommerce) buyers of authorized and not immediate. How can I fix it? Thanks
Hello @verit01,
I’m afraid this feature is not related to theme at all.. Please look for plugins to implement it (unfortunately I cannot recommend anything specific).
Sorry and thanks for understanding!
Hi,
I purchased the theme and just installed it. But I can´t find the purchase code to register the product. Where can I find it ?
Hi I like how to license a template to put on the test site on another dedicated hosting and another domain, as with the license transfer to the final site?
Hello,
You can use theme on the testing domain and then de-register it and use on another domain.
Hello, I have a transparent menu and I would like it also on mobile but on mobile I have a big block of white space how does the mobile menu transparent?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Good afternoon again! I solved this problem (my post above) by updating the theme. But I have more questions.
CSS:
1. Where is the main css file? Can I edit it from a WP editor?
2. Can I edit css-styles for respondent design?
Albums:
3. How can I change the number of displayed albums on the gallery page?
4. How can I cancel the publication of the file name in the gallery? Checkbox “Hide header” does not work. Manually remove the names of each photo for a very long time.
Bread crumbs:
5. I have photo albums (gallery) in the section “Our works”. They are divided into rubrics. When I go to the album (http://mf-master.nichost.ru/gallery/proekty-dmitrija-litvinova/), “bread crumbs” incorrectly display the path to the home directory. Instead of http://mf-master.nichost.ru/our-works/ the link shows http://mf-master.nichost.ru/gallery/. But this is not the home directory of this album. How to change this?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi DT! I wrote a ticket to the support service, but for every question I have to wait a day. Is this normal for technical support, whose services are provided for money? Can they respond more quickly?
Hello @sanscrit,
Unfortunately they can’t. It is clearly stated in theme description that:
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
Understood, thanks!
Thanks for understanding! We usually process tickets faster. But now is a vacation time so some of guys from our support team are on vacation.
Hi! I have a problem with displaying photos in albums (for example http://mf-master.nichost.ru/gallery/stoly-i-konsoli/). Photos are no longer open in the lightbox and each photo is downloaded separately. I do not understand what happened. How do I return the view to the previous view in lightbox? Please help.
Hello @sanscrit,
We have just checked your site and lightbox works fine. Please try to clear your browser cache. Thanks!
It appears “linked products” under the WooCommerce product page are no longer working. Can’t type anything into the fields for both Upsells and Cross-sells. I assume this it theme related since other sites I have WooCommerce installed on are working just fine.
Hello @lookwhoo,
We have just checked and this feature works fine on our end. Would you please be so kind to get in touch with our support at http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
