1421 comments found.
Hi, After updating wordpress plugins now the pages are blank. No gallery thumbnail images are visible. I think I know what happened, I press the “save change”button on the theme setting and all the panels are in blank please help me
Hi,
Thank you for purchasing.
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
I want to change my google map location on the contact page but when I click on the contact button on the theme setting nothing happened it is just blank …
Hi,
Thank you for purchasing.
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
After updating wordpress now the pages are blank. No gallery thumbnail images are visible. Strangely if the blank area is clicked a bigge picture pops up but no thimbnails. URL – http://www.hifashion.in/
Hi,
Thank you for purchasing.
I checked your site and it seems like all theme’s script files. For example this one http://www.hifashion.in/wp-content/themes/mercury/templates/custom-css.php?ver=2.0
Returns “403 forbidden” on your server. Normally it’s issue with folder/file permission. Could you please contact your webhost and ask them to check please.
please let me know what permissions do you need on these folders. It was working perfectly fine before I updated wordpress.
Hi,
Could you please contact your webhost and ask them to check please. They should be able to see errorlog.
The permission for files are 644 and for folders it is 755
Sucuri Security plugin disables direct access to these files. I disabled the plugin and it works fine. But I need Sucuri plugin for security reasons. What should I do ?
Ok managed it … in Sucuri settings I disabled plugin and theme editor hardening 
I found the css/screen.css page for my website but I cannot change it. it is just like any webpage, not open to editing. What am I doing wrong?
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not impressed with this theme at all. Comes with nothing in the back end as far as I can see.
Hi,
I have just updated the theme to v2.0. One of gallery is broken on Firefox (Chrome is ok). It show html together with image like this
Website URL: http://www.kimoi.vn/?lang=en
Please help. Thanks.
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Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi I can’t submit ticket because my purchase code has expired. Please help thanks a lot
I would like to use one font over the entire site.
I’m thinking Open Sans (and variations). I think I have it chosen under theme setting topography. Google fonts right under the menu topography is also set to Open Sans with a red dot. I assume the red dot is to delete it.
When I go to edit my pages open sans is not an option. There are about a dozen regular web fonts to chose from just not open sans.
Also, every change I make on the page or every time I add text I have to continuously go up and change the font. Any way to work around that?
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Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi. I am using the Gallery of Galleries and the page is not displaying a thumbnail image for each of the galleries listed. How do I get it to show an image for each of the Galleries in the list?
Also, I am using the Flow Gallery and the arrows are disabled (or the links do not work). How can I make the arrows in Flow work?
I am using the latest version 2.0 on the most current version of WordPress.
Thank, Paul
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Thank you for purchasing.
1. Could you please provide URL of page which has issue please.
2. Gallery flow layout doesn’t support arrow because you can click on each images to scroll to other gallery images.
Hi,
Could you please make sure you setup each gallery’s featured image option at the bottom right of edit gallery page.
Hi, I´m not having a good answer from you. I asked before about updating LayerSlider. They said:” The Envato system indicates that you haven’t purchased LayerSlider from us. In case if you’ve received LayerSlider as a bundled item in your theme, item support should be handled by the theme author.”
I need to update it how can I do it. Give me good answer please!
Hi guys,
Are you going to update fancybox to v.3 in the near future?
Best for you.
Dominik
Hi,
Thank you for purchasing.
Thank you for informing, we will update it in the next theme release.
hi, how can i change size of the image in gallery when it is fade in? for now i have something about 800-900px long – is it possible to change it to fullscreen?
Please help! Nobody is answering me… I updated wordpress and since then LayerSlider in not visible in the dashboard. I have mercury responsive theme,an the pluguin came with it. How can I updated or update Layerslider? It´s not a set up question! Only want to know how to update layerslider or the theme!!!!
Hi,
Thank you for purchasing.
In your download package. There is /plugins folder and you can find this file “layersliderwp-5.3.2.installable.zip” for LayerSlider plugin installation file.
Hi,
LayerSlider is not visible in dashboard once I updated worpress. I have mercury responsive theme,an the pluguin came with it. How can I updated or update Layerslider?
Hi,
Thank you for purchasing.
In your download package. There is /plugins folder and you can find this file “layersliderwp-5.3.2.installable.zip” for LayerSlider plugin installation file.
I already have the plugin instaled! I have to updated it. Layerslider is on my dashboard but is not visible when you click on it. It looks “empty”. I can see the layer is working in my home page. The problem is on the dashboard! How can I update this plugin????
Dear Sir or Madam,
I bought the Mercury Theme 2 years ago and wanted to add the phone number to my contact form. I checked the check box, but the number was not sent to me via mail. So I checked the contact page template and wanted to add this, but something went wrong. I also tried to delete the line I added, but now I cannot reach my website anymore, there’s only coming that note: Parse error: syntax error, unexpected T_ECHO, expecting ’,’ or ’;’ in /homepages/2/d441990258/htdocs/mh-fotoshooting.de/wordpress/wp-content/themes/mercury/functions.php on line 260 I unfortunately have no idea what to do now. Can you please help me?
Thanks Miriam
Hi,
Thank you for purchasing.
It would required custom modification for customising contact form custom fields. I would recommend you to use this plugin instead https://wordpress.org/plugins/contact-form-7/ for custom contact form fields.
hi
i having problems in my web with mercury theme:
[02-Jan-2017 17:05:03 UTC] PHP Parse error: syntax error, unexpected ‘[’, expecting ‘)’ in /home/orbiamor/public_html/tucasaengraus.es/wp-…ry/inc/dynamic/dynamic.css.php on line 130
What could i do?
thanks
Hi,
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Hi, I created portfolio page with name “portfolio” but in title of page i see “blog”... How can i fixit? Thank you
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Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hello , i have a problem lately with the gallery, it isnt shown in safari on mobile devices, sometimes it is, sometimes it doesnt, but lately a lot of problems… so not stable. someday i see the pictures , other day not. a lot of people checked it on their iphone 5 s and 6 and can not see it.
even with your own theme here online the gallery doesnt work well in safari 
same on desktop with safari…sometiems pictures, sometimes not.
The page does load.. cause i see a huge scrollbar (i have a long page with photos) but are not showed. See marliesdekkerfotografie.nl/galleries/bruidsfotografie for a sample of the gallerie with the problem. I really hope you can help me fix this cause a page without a portfolio is no good for a photographer 
Thank you in advance and have a nice day!
ps: the same for the page under menu item “blogs” in safari on iphone 6… pictures are not displayed above the blogs
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Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How can I change the Portfolio base URL? Instead of being mysite.com/portfolios/example I would like to change it to mysite.com/something/example.
I’m aware this would require a hard code change, I found a previous comment from you saying this would be needed, which I’m happy to do with some guidance.
Thanks
Hi,
Thank you for purchasing.
Could you please open /wp-content/themes/mercury/fields/post.fields.php at line 82 change to'rewrite' => array( 'slug' => 'something' ),
Then re save all permalink settings again in Settings > Permalink.
Success! It works. Thanks so much. I have the same question for the portfoliosets base URL, e.g. mysite.com/portfoliosets/example to mysite.com/anotherthing/example?
Hi,
Could you please open /wp-content/themes/mercury/fields/post.fields.php at line 114 change to'rewrite' => array( 'slug' => 'something', 'with_front' => false ),
Hey! Bought the theme today and began to set in my blog but my featured image is not visible on the page. not in the blog list or inside on a single post. greetings Magnus Edit: it the same in portfolio too
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Thank you for purchasing.
Could you please provide URL of page which has issue please.
am not getting background image for Portfolios.. i have done everything according to documentation.. can you please help me
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
