28306 comments found.
I am unable se the contact information in the header (top bar)
see : http://imgur.com/a/DbfSF
I already add the contact but some how it dont show
Hi there,
Please shoot an email via support and we’ll look into it.
does this theme include essential grid? if not can i buy it and use it without problems?
Hi there,
The theme does not include the essential grid plugin.
There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards.
Hello there,
If i have a page with multiple galleries, the lightbox shows all the pictures on the page.
For example i have 4 galleries 2 of them have 5 pictures and 2 of them have 4. They are all sliders, when i click on picture 2 of gallery 1 it says : Picture 1 of 18 instead of : Picture 1 of 5.
Is this intended or is it a bug and if so how do i fix it so that each gallery has it’s own lightbox.
Hi there,
We have shared the issue with the development team.
How do I change the name of the coupon in cart page? I could like to change “Coupon”, “Coupon Code” in form placeholder, and “Apply Coupon” in submit button. Please assist.
Hi there,
You can change the translations using the gettext function. Please this snippet i your functions.php file
function my_custom_text( $translated_text, $text, $domain ){ switch ($translated_text) { case ‘Coupon code’: $translated_text = __(‘Custom text’, ‘woocommerce’); break; } return $translated_text; } add_filter( ‘gettext’, ‘my_custom_text’, 20, 3 );
case 'Apply coupon':
$translated_text = __('Custom text', 'woocommerce');
break;
}
return $translated_text;Unfortunately, I tried that and got a syntax error. Please assist.
Parse error: syntax error, unexpected ‘case’ (T_CASE) in /home/blank/public_html/wp-content/themes/flatsome/functions.php on line 40
Pre-sale question: technical support
Hi team,
I’ve bought several other themes and loved some of their technical support, some not. How quick is your team’s response to support ticket usually? Also, do you support some customizations within your theme? Sometimes other support center resists to help because the solution contains more than three lines of CSS code. Very frustrating.
Looking forward to purchase!
Hi there,
1. Our support team strives to attend to tickets within 24 hours.
2. We do not offer customization services to customers.
pre-purchase question, can this theme add baddypresss forum or any other kind of forum? I need a forum on my website. Second question, will this theme work well with amazon payment? thanks
Hi there,
The theme should work well with BuddyPress
We have not had any compatibility tests with the payment gateway plugin. But it should work well with the theme.
Pre-purchase question: WooCommerce offers a Square payment gateway extension. Will the Square extension work with Flatsome? Are there any known bugs/conflicts with the Square extension when used within the Flatsome theme?
Hi there,
There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards. As you can imagine we are unable to support all the plugins out there.
I get a javascript error when change the quantity of a product in cart page and clic the Update Cart button. The little cart in top of page is not updated. And the buttons + and – of the product are blocked.
Hi there,
Could you try enabling lazy loading for images will overcome this issue in the meanwhile until next patch release.
Hello! I am interested in creating a page which includes the contents of a category of WooCommerce items for sale.
Presently,I have the menu set to display the actual category page— http://patfraley.com/pf/product-category/hscI want to add some text at the top of the page, so I think I need to create a separate page layout that can include a text box at the top, and then a section with the products.
But I can’t figure out how to show one entire category. All the WooCommerce content choices are “Featured” or “sale”. I just want the whole category to display. I really do NOT want to have to choose each item in “product -custom”.
Does this make sense? I want to be able to do this with the 2 parent categories I’m using.
Super thanks Deirdre
Hello Deirdre,
To display content at the top of the category page, add the custom content in the Top Content section in Products > Categories > Select Category
Thank you! It’s perfect.
Is Flatsome completely compatible with PHP Version 7?
Yes 
Awesome! Thanks for the reply.
hello, i have sent a support ticket just now. please have a look into it as soon as you can. thank you.
Hi there,
We have responded to your issue
Is your theme compatible with Slider Revolution?
Hi there,
There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards. As you can imagine we are unable to support all the plugins out there.
We do have an inbuilt slider function that you should check out http://docs.uxthemes.com/article/192-ux-builder-how-to-create-a-slider
Is it possible to make a product page like this: http://www.tailormadesimple.com/collections/white-tailored-designed-shirt/ where the product description slides up and down while the product images stay still? If so, how? Thank you
Hi there,
I am afraid there is no setting for this in the default template. You will need to make a bit of customization to achieve this.
Are there any plans to make Flatsome have more/better customization options for individual product pages, so we are able to accomplish something like this in the future? Thanks
Any info on current plans for something like this being implemented in the future?
Hi there,
You can make a feature request for this here https://uxthemes.canny.io/flatsome
Hello, I don’t know why, but I can’t use the UX BUILDER anymore. Instead of showing the content it appears a message saying “loading…”.. look: https://i.imgur.com/P5dRaJf.png
Hi there,
Please see this guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
I recently bought your competitor’s theme, and the RTL support is awful there. So although many have asked that before, I would like to verify – does your theme supports (100%) RTL out of the box? (That means that after installation I shouldn’t worry about RTL related bugs and layout faults what so ever).
Hi there,
The theme supports RTL fresh from the box.
I have flatsome 3.3.7 why I can not bring up the UX Builder?
Hi there, sorry for the trouble.
Please see this guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
How do I adjust the height of a “Parallax title” of a post? Because, this demo: http://flatsome.uxthemes.com/homepage/homepage-5-parallax-banner/ promises a taller parallax title image and I can’t get it. How can I get it?
Hi there,
I am not so sure I understand what you mean. Please elaborate in an email via support and we’ll look into it.
Hello ! How can I activate maintenance mode ? I did it into advanced but it doesnt’ work
Hi there,
That’s a bit odd. Please check using another browser as the Maintenance Mode is active for all users except admins.
Hi, how can I change the instagram icon? It is not the newest version of the icon they use
Hi there,
The theme has the Instagram latest icon. Please ensure that you are running the latest version.
I’m running the latest. The icon is blue in Flatsome not multi colored
Hello, love this theme! Quick question, we are making our website wholesale, therefore hiding the prices until login using a plugin. However the product price still shows on the live search. How can I remove it?
Thanks in advance!
Hi there,
Please shoot an email via support and we’ll look into it.
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