39368 comments found.
A problem in the WordPress system 4.8 that negatively affects AVADA After a thorough investigation of a bug that you are familiar with, there is no possibility of editing a page Increase or decrease the font or change its color. WordPress version 4.75 does not exist
Hello @shlomih6
I am using WordPress 4.8.1 personally and i see no issues at all as stated above, please see this screenshot from my own WP admin panel where Fusion Builder is loading all fine and good => http://prntscr.com/g3ypun
Theme Options are also behaving all fine for me so it must be something else that is in play here, i want you to please double check your console for any possible error and also disable your 3rd party plugins once, however if the issue persist you can always open a ticket with our support and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi there
This particular issue has arisen from today’s WordPress update to 4.8.1 and not Avada. To explain, something has changed within WordPress 4.8.1 related to core TinyMCE which in turn affects the editor within Avada
The fix needed is a CSS change, but the CSS requires to be added to a core Avada Admin CSS file. The following patch has been released to resolve this:
[PATCH] #415746 Fixes Fusion Builder text editor color picker and heading dropdown being hidden after WP 4.8.1 update
The patch is applied at the click of a button, as explained here -> https://theme-fusion.com/knowledgebase/new-theme-fixes-go-avada-patcher/
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Thank you very much for the wonderful support team.
I very much like the avada template.
Thank you so much for sharing that 
Hi, I am trying to change the colour, of text in a text block,, but the text colour arrow does not work
please check the screen capture video
https://drive.google.com/file/d/0B_xckfS1hR8aWXBlbUVZbTJTLXc/viewthank you for your help
Hello @asanthaa
I do not see this issue on my end at all => http://prntscr.com/g3tzg6 can you please try and disable all your 3rd party plugins and check again, also check your console for any possible errors and if the issue persist do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Unfortunately, even though I just started to use, I bought the theme 7 months ago. I did not have time to use, and now the support has been expired…
I haven’t install any plugins,
Hello @asanthaa.
In that case what i can suggest you to do is to install fresh version of theme using FTP method please by downloading the fresh files of Avada from your ThemeForest account using this method => http://bit.ly/1R1ik6V
Also disable all your 3rd party plugins and only keep Fusion Builder and Fusion Core active and check again once, if the issue persist i will have to suggest you to renew your support and create a ticket so we can assist you with the issues.
Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Thanks for choosing Avada.
-Ammar
Hi there
This particular issue has arisen from today’s WordPress update to 4.8.1 and not Avada. To explain, something has changed within WordPress 4.8.1 related to core TinyMCE which in turn affects the editor within Avada
The fix needed is a CSS change, but the CSS requires to be added to a core Avada Admin CSS file. The following patch has been released to resolve this:
[PATCH] #415746 Fixes Fusion Builder text editor color picker and heading dropdown being hidden after WP 4.8.1 update
The patch is applied at the click of a button, as explained here -> https://theme-fusion.com/knowledgebase/new-theme-fixes-go-avada-patcher/
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Patch did not fix the issue though 
,, and its still the same, seems like any of text editors not working
Hello @asanthaa
If you are still having issues after applying the patch, please try and clear your browser cache as well as Fusion Cache from Avada > Theme Options > Advanced > Dynamic CSS & JS however if it still remains same do open a support ticket and our team will assist you with this issue.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi! Thanks! I have used and liked this excellent theme 4 months, without any problems.
It seems something got wrong after WP update 4.8.1. I can’t change the title sizes (text editor, title editor) visually when using Fusion builder, only coding (
etc) with text editor or default editor is possible.
Hello Iltama
We see no such issues on our end at all and it must be something related to your system, Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Sorry, I didn’t thought this to be pre-sale area. I just created the ticket. I reported about missing color menu too… Sincerely iltama
Hello @Iltama.
Not a problem, we will wait for your ticket
Cheers
-Ammar
Hi there
This particular issue has arisen from today’s WordPress update to 4.8.1 and not Avada. To explain, something has changed within WordPress 4.8.1 related to core TinyMCE which in turn affects the editor within Avada
The fix needed is a CSS change, but the CSS requires to be added to a core Avada Admin CSS file. The following patch has been released to resolve this:
[PATCH] #415746 Fixes Fusion Builder text editor color picker and heading dropdown being hidden after WP 4.8.1 update
The patch is applied at the click of a button, as explained here -> https://theme-fusion.com/knowledgebase/new-theme-fixes-go-avada-patcher/
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Morning guys, I’ve noticed that any containers with a background image selected stopped displaying these images in chrome yesterday. Seems to work fine on other browsers. The background image loads briefly before going white. This was before the site was updated to 4.8.1 but the issue is still happening after updating as well. Is this something you have seen before?
Hello @Brandfox
We can assure you there is no such issue with our theme in chrome as well, if you are seeing such issue please make sure that you are.
1. On the latest version of theme. 2. You have no 3rd party plugin that is causing this issue. 3. Your child theme is not causing this issue (if applied)
However if the issue persist, please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Thanks. It looks like you released the following patch last week for this exact issue: Fixes container and column background image not being visible in Chrome v60 (browser bug). Applied and all looks good. Keep up the good work! ; )
Hello @brandfox
My apologies, you are right about that as i am on an older version for some reason and do not see all the patches! I am glad to hear you are all set now.
Cheers
-Ammar
Good morning, is it possible to have this listing template : https://avada.theme-fusion.com/church/events/ with the free version of The Event Calendar ?
Thank you
Hello @cogitis.
I am afraid that is a ECP PRO feature if you are talking about the filter bar. If you need further assistance with anything else please open a support ticket with us and list all your queries.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Good Morning, I have an issue with how the products in my store look. They appear below the menu and I have touched the padding top of them (the one of the options of each page), but it doesn’t work. You can check here: http://www.marialluisarabell.com/desarrollo/producto/austral/. Is there any other place where I can configure that by default the products of my store appear below header?
Thank you for your support.
Hello @Jimenezdenalda
This is simply due to the reason that you have Transparent Header enabled for your site while there is no slider or image assigned to the page, all you need to do is disable the transparent header and you can do that by following the directions here in our documentation => http://bit.ly/1DSsLpG
If you need further assistance please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
How come when I import the Fashion demo, it doesn’t give me the option to click “all” but it clicks all the boxes besides “all”? When I import the demo, even though the different options have been selected, it keeps saying “partial import.”
Hello @Chelsoz
The “Partial Import” badge will always display on the demo you import no matter how many options have you imported from it, however if you are having a hard time understanding this please open a support ticket as you have a valid support license and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I just bought a new domain, so I want to purchase a new license. I decided to make my blog and my store separate websites. I am looking at the $16/month option where you host, customize, and provide support to me for my website. Does this customization include designing the site the way I want where you also upload pics, sliders, create pages, woo commerce, etc. or does it just include importing the demo and telling me how to design the site after that? Also, since I have bought the domain name I want with Namecheap, can you transfer that domain to your own hosting?
I wanted to know about this before I buy a new license and submit the support ticket.
Hello @Chelsoz
The $16/month option is only for hosting and theme license and it does not include site setup as you mentioned above and also the hosted purchase is from ENVATO itself and not our own team (theme developers) so you need to contact them in this regard as well, i see you have a purchased and supported badge now so it means you have our license already and can submit a ticket easily.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
So far, I think your support REALLY SUX!!!! My support expired (never used). I updated and paid your blackmail fee. I’m logged in and yet it still won’t let me post a question. It asks me to log in again and won’t accept any login credentials (even though I got there from my logged in account. W-T-F ????
Hello,
I’m sorry you had trouble with your support account. I checked our support center and see that as of now, you’ve been able to create a ticket. We’ll check that out as soon as possible for you
Regarding paid support, allow us to clarify that Envato introduced paid item support back in September 2015 and we theme authors had zero control or influence over this. In fact, we (ThemeFusion) in response to the Envato initiative decided to Grandfather in for support any of our customers that had purchased a copy of Avada prior to the 1st of September 2015, as explained here -> http://bit.ly/1SwDKpe
- Extending Envato item support (after the included free 6 months support provided at the point of purchase) applies to every theme on the marketplace, this is not exclusive to the Avada theme. Envato makes the rules in this area and we have to follow them since we sell on their marketplace.
Thank you!
-Weston
How do I copy the exact Fashion Avada template? I have installed Avada on Wordpress. I am trying to go step by step to make it look similar to the fashion demo, but would prefer an easier way to accomplish this.
I found it under Demos!
Hi there
Glad you are sorted, thanks for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Actually, I need hep changing my PHP limit! My hosting providers are not being helpful.
help*
Hello,
I checked our support center but don’t see that you’ve created a ticket yet. Just so you’re aware, you get 6mo of free included support with your purchase of Avada. If you would like assistance, kindly submit a ticket and our team will take a look at that for you as soon as possible.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Hi
I need to upgrade the avada theme but my license is expired.
Does the update of the theme is included If i buy the support renew?
Hello @ORIGINALcomunicazione
UPDATES are free for lifetime and does not require purchase of support license even if its expired, you should be able to get Avada updates as far as we are developing our product so please make sure you have your product registered or else Auto Update will not show updates for you, however you can always download the latest version of Avada from your ThemeForest downloads section
Cheers
-Ammar
OK, Thanks
You’re most welcome
Cheers.
-Ammar
Hi, Is it possible to hide an image when the site is viewed with a small resolution?
Hello @seongho_kim
Yes, its definitely possible simply by using our Fusion Builder “visibility system” that you can read all about here => http://bit.ly/2sfGD9Q
We will be happy for you to be a part of this Amazing Community
Cheers
-Ammar
Hello, please tell me where I can change the texts on portfolio page: - All items displayed. - Loading the next set of posts…
I looked in functions.php but is not there. I changed the Avada.pot file but no change in result. So where to look?
Thanks in advance
Hello @Antonioss1
This can easily be translated using language files, however to provide you precise assistance on this we need you to please open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to serve you.
Thanks
-Ammar
First off, great template! How can I change the link for my recent posts? I want it to go to my youtube video. Simply taking out the link might work too if we can’t have the link send people to my youtube video or any other link.
Hello @Vickeeevick
We are glad to hear that you liked our thheme, regarding your query the link on the posts can not be changed and by default it will go to the single post page and will require customization into the shortcode files however, if you need anything else please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
-Ammar
I would like to create our theme to have the same nav bar and header area as this demo theme:
https://avada.theme-fusion.com/health/What settings do I change on the default theme (in other words not the demo theme) so that my homepage slider appears behind my nav bar menu at the top. Making a transparent menu basically. Then when they begin to scroll the sticky menu changes from the transparent background to the solid color nav bar.
Thank you for any tips. I can’t get my slider to appear behind my nav bar (menu) like in that demo no matter what I try.
Hello @blue_vision
What you see there is actually our feature called “Transparent Header” and you can simply enable this by following the instructions here => http://bit.ly/1DSsLpG
As for the header turning solid when you scroll down, that is because when you scroll down it then turns into the sticky header and you can simply set your sticky header as solid (opaque) in this case by going to Avada > Theme Options > Header > Sticky Header > Sticky Header BG color and setting the transparency value to 0.
If you still have issues creating something similar, we are just a ticket away as you have a valid support account as well so please do not hesitate to open a support ticket with us.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello, I am looking for a tutorial on how to switch out the default WP Logo on the Login Page to show my client’s Logo there instead. I thought this was something that I could do via Avada Theme Options, but I do not see where there is a spot for “Admin Logo” (or anything similar). Please advise on where to switch out that default WP Logo. Thank you! +ES
Hello,
Avada doesn’t handle this, however, you can find plugins of this nature in the free plugin repository here > http://bit.ly/2vqITzp
I hope this helps!
-Weston
[https://avada.theme-fusion.com/photography-light/ – Select a Header Layout Option 1 not possible!]
Hello, I used demo theme https://avada.theme-fusion.com/photography-light/ with header layout option 6.
I like to change Header Layout option 1 in stead of header layout option 6. When I do that, the menu is not showing up.
Is this a bug in the theme? I need some help. Regards, Marc
Hello @mnevens
This shouldn’t happen at all and the menu should come up no matter which header you are using as far as you are assigning a menu to your main menu location, however if that is not working for you please check your menu item color from Avada > Theme Options > Menu > Main Menu > Main Menu Typography
If the issue persist do open a support ticket and our team will gladly assist you with the issues.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi,
I recently starting managing a client site that uses Avada. After updating to the latest WordPress I noticed that Variable Products -> Variations failed to load (shows grayed out options with a spinning ball that never goes away).
I’ve found a lot of posts over the past couple of years regarding a similar issue. I’ve disabled all of the plugins except woocommerce and issue remains.
I changed themes to “twenty-sixteen” and the issue goes away.
The site is running Avada version 5.0.6. I am seeing an warning that “outdated copies of some WooCommerce template files.”
I’ve disabled all of the plugins except woocommerce and issue remains. I changed themes and the issue goes away.
Please help.
Thanks.
Hello @verticalanswer
The issue you mention might simply be due to the older version of theme being used with latest version of WooCommerce, our latest version of theme is 5.2.1 and we will suggest you to please update to that version and your issue should be resolved.
HOW TO UPDATE YOUR THEME
IMPORTANT UPDATE INFORMATION
If you need any further assistance please do open a new support ticket with our team and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Ammar! Thanks. The issue was indeed resolved by updating the theme. Thanks.
You’re most welcome!
Hi, I have sent a message to you via your account message box, please respond to that email if possible, thanks
Hi there
Thank you for checking in. We will resend that reply for you, please be sure to check your email inbox and SPAM folder just in case
Thank you, MB
I have purchased your theme 4x now for different clients and I love it! So easy to update and simple to use with so many demos!
My most recent purchase used the Church demo and have installed the event calendar but would love to remove the line “There were no results found” and I’ve tried everything. Here is the direct url: http://musicschoolofwestchester.com/new/events/ Can you help? Thanks
Hello,
That’s great to hear you’re enjoying Avada! With each Avada purchase, you have a minimum of 6 months of free included support through our support center. I can see you currently have an active support license. We would be happy to check into this for you. So we can better assist you, please submit a ticket through our support center. We’re unable to officially provide support through themeforest comments, as it’s primarily for basic questions about the theme and presale inquiries.
Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Thanks Weston! I just created a support ticket, best,
Thank you very much
Hi Guys, One rather strange question: could I buy one license and have it installed on different projects/domains? The idea is to license the theme only when the client has given their final ok and have paid their fees. Otherwise, I purchase the theme and I may not know if a client eventually will pay for the project or make the final payment, which would create a small loss for me. Would that work? License the theme new/fresh AFTER the installation of the files from a previous old licensed project? Thanks for the information. I just trying to work more economically, but still want to do the right thing in terms of possible legal repercussions.
Hello @Bofoki
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
