269 comments found.
hello I have a doubt on the product page the product images appear vertically I can change that view to horizontal.and another question can I add all the coins that I want?
Hi Leopandora,
If you choose the theme, we will help you to change to the horizontal view. This is just a small tweak 
Also, what do you mean about “add all the coins”? Please help me clarify this.
Thank you so much!
Cheers,
RoarTheme
when I say if I can add all the coins I want. that is, your subject has the option of (USD) (EUR) etc. can I add more and how many? and thank you for answering my question about the product’s view but to change it horizontally, you have to help me? Thank you
Hi Leopandora,
You can add any currencies you like, it is unlimited For the tweaking, fire sure we will help you if you choose our theme.
Thank you so much!
Cheers,
RoarTheme.
thanks, of course, you are my best option
You’re welcome
hi, is it possible to change all the fonts and font sizes without changing css codes manually? thanx ^^
Hi paluze,
Thank you for your attention to Material theme!
Regarding your questions,
Font and font-size of elements on theme are included on theme settings. You can change them easily without adding any custom css code manually.
Cheers,
RoarTheme
Hi,
I found a bug. I keep getting this error when making any changes to the theme settings then clicking save.
‘Monaco, ‘Lucida Console’, ‘DejaVu Sans Mono’, monospace’ is not a valid font handle
From the comments, I can see at least one other person has encountered this bug as well. What is the fix?
Hi relnashar,
I think this issue was caused by wrong Google Fonts settings. Only Google Fonts are accepted. Please help me check the Font name again.
Or, please submit a ticket to https://roartheme.ticksy.com our technical supporters will help you check this
Thank you so much!
Cheers,
RoarTheme
I have made some changes to the home page and want to save but when I click save, I get this error message
Lucida Grande’, ‘Lucida Sans Unicode’, ‘Lucida Sans’, Lucida, Helvetica, Arial, sans-serif’ is not a valid font handle.
Please help, I do not want to loose my work.Hi KessB,
Please help me submit a ticket to https://roartheme.ticksy.com we will help you with this. Please don’t worry
Cheers,
RoarTheme
PRESALE – I want to create a shopify store in Hebrew. Does it mean I need to translate all the strings manually to Hebrew? Also – Is the rtl includes the checkout as well? Thanks! Guy
Hi oneguy,
Thank you for your attention to Material theme!
Regarding your questions,
Material theme supports multiple languages by using translation of Shopify. You can add translated texts manually. This theme also include RTL layout which you can switch on admin theme settings easily.
Please feel free to ask if you have any other questions.
Cheers,
RoarTheme
Hi. I have a few problem with the template. For instance the Megamenu doesn’t work at all as well as the Lookbook. I’m very disappointed beacuse these are the two essential features why I purchased this theme. I would like to cancel the licence because I won’t use this theme also because there is no option to manage the sections on the home page. It would be kind of you if you would refund the money back. Kind regards.
Hi laovr,
Thank you for keeping in touch with us, much appreciated!
Please submit ticket on http://support.roartheme.com under Material – Responsive Shopify Theme category with your store info and admin access. We will help you check it ASAP
Cheer, RoarTheme
Do you have any detailed support for customizing the template? Videos, written instructions? I’ve purchased another template and have spent months trying to customize it to no avail. I need a template that is easy to manipulate. Also, can the FAQs page be tabbed on the left side? I have grouped subjects within the FAQs page and would like to have them separated by grouping them within vertical tabs.
Hi blackbeltbird,
Thank you for your attention to Material theme!
Regarding your questions,
- Material is one of our most powerful & flexible themes. You can set up store in just few clicks. We had document guide to set up theme http://docs.roartheme.com/shopify/material
- Beside clean document, you can submit ticket on our ticket system http://support.roartheme.com/ if you have any issues or troubles with set up theme process. We will help you check it ASAP
- After purchasing Material theme, please submit ticket on ticket system an we will help you check FAQs page request.
Cheers,
RoarTheme
Hi. I’m trying to add the image to the home slider. The image is automatically resized to 1379×383. How can I change this to keep the original size?
Hi VisionsDesignUK,
Thank you for keeping in touch with us, much appreciated!
Please submit ticket on http://support.roartheme.com under Material – Multipurpose Shopify Sections Theme category with your store info and admin access. We will help you check it
Cheers,
RoarTheme
Thanks, but can you just give me a clue where to search for it? This is a little amend I think I can handle this.
Hi VisionsDesignUK,
Sure You can upload the images you want for slider into Assets directly, please note that the name format should be slide_image_x.jpg where x is the slide number.
For example, if you want to upload the image for slide #1, please upload an image named slide_image_1.jpg
I hope this helps
Thank you so much!
Cheers,
RoarTheme
Thank you soo much :)))) It works I don’t know why I didn’t think about this before. Thanks 
It’s our pleasure to help you
Cheers,
RoarTheme Team.
im closing my account and opening a new one in shopify . can i move my theme to the new account ?
Hi cfircomputers,
Yes you can do this. It is totally legal
Cheers,
RoarTheme
The page titles are pulling their info from the SEO page title instead of the “title” field at the top of the page. So my SEO page title has more keywords listed but I want the simple “title” at the top of the shopify page title listed instead. Why is it doing this and how can it be changed? I dont need my top of page title and breadcrumb to have a long SEO keyword title. ???
Hi reueledgar,
Please help me submit a ticket to https://roartheme.ticksy.com under category Material – Responsive Shopify Theme we will help you with the page title issue
Cheers,
RoarTheme
I would but ticksy is down…..again! Your support site could use some…support.
this is ridiculous….I just wrote out the entire ticket and the ticksy site is down again so everything I just wrote is lost…..you need to use a different ticket system that your customers can actually rely on. absolutely unacceptable!!!!
is it not possible to manually rearrange sections of the home page? Are all the sections fixed and you just have to use them or hide them? I need to rearrange some areas on the home page but cannot move them.
Hi reueledgar,
Thank you for keeping in touch with us, much appreciated!
Sorry for inconvenience. Please add my skype name scott@roartheme.com with your issues. I will help you check it after.
Cheers,
RoarTheme
When I select display none for footer social widget it creates a gap on the right side. The fourth column is still there just empty. Why does it not change the footer into a three column section instead so that the other columns line up properly? There is a gap there now.
Scott…why would I add you to my Skype? I dont use skype
Hi reueledgar,
Our ticket has been working. Please help me check again
Cheers,
RoarTheme
Pre sales question:
Is there a way to change the text on “add to cart” buttons? I have some products that will require a customer to contact us to discuss options first?
Can I link to a contact page perhaps?
Thanks…great theme by the way, I am ready to purchase soon.
Hi reueledgar,
Please help me submit ticket on https://roartheme.ticksy.com/ under Material – Responsive Shopify Theme category. We will help you check it
Cheers,
RoarTheme
Hello,
I was wondering if your theme will support sections?
Hi gwishart,
Currently this themes does not support sections, but we will integrate it soon You can also refer our other themes with sections ready here https://themeforest.net/user/roartheme/portfolio?ref=roartheme
Thank you so much!
Cheers,
RoarTheme
Hi there Roartheme,
Can I get these things done?
1. In mobile version, insert the logo (has to be a different one from default because of bar color) in the middle of the Bar that has the menu on left side and search icon, shopping cart icon on the right. 2. Different slider pictures (preferred) or resize these on mobile version. 3. Remove breadcrumb for mobile, desktop, etc…
Hi hialeah,
Thank you so much for contacting!
Regarding your questions:
- Yes it can be changed but it requires tweaking in the source code
- Could you please help me explain further about “different slider pictures”. Do you mean the various dimensions of images in slider?
- We can help you do this
Cheers,
RoarTheme
Hi there again Roartheme
If I buy, can you send me the required changes so that I can implement these myself?
Going back to the questions: 1. Can you tell me how to fix it myself? Give me the required tweaking so I can implement it myself?
2. I intent to use images that will include whatever I wanted written in them. So, my guess it it will cut out in order to fit. So, I need to be able to have better control of the slider images. Some sites do have a control over which images display on desktop devices and which ones to display on mobile devices. Is there a way we can have better control here?
3. I want to do it myself. If bought, can you give me the instructions to do it myself?
Regards
Hi hialeah,
Regarding your questions:- Please help me submit a ticket via https://roartheme.ticksy.com our technical supporter will give you the method to do it.
- I recommend you to use the same dimension for all images. This way they won’t be cut off
- Yes we can give you the instructions
Cheers,
RoarTheme
Great, thanks. I’ll proceed! Appreciated!
Roartheme,
It’s been a little hard to get this sorted out by support at ticksy. When should I expect to get part 1. that I requested?
Regards
Hi hialeah,
You can Skype us via ID roartheme to get the direct supporting
Cheers,
RoarTheme
the issue is I’ve been asked to send theme rather than getting the modified files. All I need is either: a.) modified files to upload or b.) find and paste or replace. The old fashion way to edit themes.
I can certainly contact you via skype, but I expect no evasive of that type 
that I’ve been getting on the support area.
Regards
Hi hialeah,
Could you please provide me with the ticket ID?
Cheers,
RoarTheme
Sure! It’s 1246787
Hope you can do something about it!
Regards
Roartheme, if you can take a look at my my last response on ticket: 1246787, I will appreciate it.
Thanks
Hi Roartheme,
I bought this theme some time ago and unfortunately my support is expired. However if you could help out, that would be great. Basically, i dont want the mailing list popup to show as soon as my website is opened. How do i delay it?
Kind regards
Hi RemoTheBoss,
No worries, just submit a ticket via https://roartheme.ticksy.com under Custom Request we will help you do this
Cheers,
RoarTheme
the logo shows very well on desktop mode but flattens on mobile mode. kindly help me out
Hi phlourish,
Please help me submit a ticket to https://roartheme.ticksy.com with your store info, we will check the logo issue
Cheers,
RoarTheme
I bought this theme, but I found bug, can you help me solve it?
Hi KyrieQ,
Please help me submit a ticket to https://roartheme.ticksy.com we will help you to check the issue
Cheers,
RoarTheme
I’m having an issue with your theme. For some reason, none of products are showing up on the collections pages anywhere. How can I get this resolved?
Hi bportland,
Please help me submit a ticket to https://roartheme.ticksy.com with your store info, we will help you check this issue
Cheers,
RoarTheme
I’ve already done this and haven’t gotten a response. PRIVATE TICKET #1217944.
Hi, I have updated the customization job with “mega menu” issues, please response asap.
Thank you
How can I change the font of the buttons and the navigation menu? I was only able to find the option to change the body and heading fonts.
Thanks in advance!
Hi methbandara,
Thank you for choosing our services!
Regarding your question, please help me submit a ticket on https://roartheme.ticksy.com/ under Material – Responsive Shopify Theme category. We will help you check this issue.
Cheers,
RoarTheme
hi I’m interested in your theme but in UCbrowser and opera browser the theme is not compatible, if your theme compatible with this 2 browser it will be helpful to asian stores because most of the asian mobile users use this 2 browsers..
Hi wintheon,
Thank you so much for your attention!
To insure the most security and web standards, we decided to support the most common browsers only. However, I will forward your feedback to the development team, this really worths considering
Again, thank you so much!
Cheers,
RoarTheme
