21504 comments found.
Hello, is it possible through css to change background color of content box? But only on mobile? For example content box on desktop will be black and the same content box will be blue on mobile. Thanks
Hi,
Yes.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi,
On 4th Aug 2017 WPBakery released v. 5.2.1 of Visual Composer which includes this fix.
“Fix: Font dropdown in TinyMCE for WordPress 4.8.1”
Currently, I am unable to modify the font elements under Text Block (Visual Composer) due to this issue.
When are you planning to provide the latest update for Visual Composer?
Please let me know. And there’s obviously no point opening a support ticket for this, so please don’t shoot off a generic response to open a support ticket.
Thanks
P.S. I have checked this on Firefox, Chrome, and IE
Hi,
Miroslav here from Dream-Theme.
I’ve just pushed the update v.5.2.0.1 for Visual Composer. Please update your plugin via WP-admin > The7 > Plugins.
(You may need to clear the browser cache after updating the plugin.)
Hi Miroslav,
That was fast! Thank you!
It works now. Grateful for the prompt action.
Cheers.
My pleasure 
When we work on word press admin panel, its very hard to move, the system is very slow, sometimes the panel shut down or the screen is freezing. We only get this problem on this theme. Could you please help us about this problem immediatelly?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
How is possible to have in shop page product title over images (and no text description at all)?
thanks
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi there! Im using the shop template and im very happu with it. Only i dont see all the widgets on the all product page? Please help me out. Kind regards Jordy
Hi,
Thanks for feedback!
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, I want to buy 7 for my upcoming website which will sell bookable venues and services along with physical products. I wanted to understand before the purchase if the theme will work flawlessly with other woocommerce plugins i.e woocommerce product vendors, woocommerce bookings, woocommerce product add on, woocommerce tab manager and so on without disrupting any style element.
Request you to kindly assist.
Tx
Hello,
Naturally we were not testing The7 with ALL WooCommerce plugins available on the market. However theme plays well with WC and plugins in general. Moreover I do not remember any significant issue reports in regard to WC plugins/addons.
Hello. Is possible to move the “Back to top” botton to the left? Or turn off… Thanks.
Hi,
With a bit of custom CSS – yes.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi,
I purchased your site and I’ve been using for a few months now. I’m trying to convert my site to look like Business One Page ( http://the7.io/business-one-page ) How do I add the slanted feature to my site? I’ve been trying to figure this out for hours now…
Thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello, Can I receive a refund for this? Its too complicated for me.
Hello,
There is no valid reason for a refund: https://themeforest.net/page/customer_refund_policy#not-refundable. Therefore we cannot approve it.
However you experience issues or have questions about the theme, please don’t hesitate to submit a ticket via our online help-desk: http://support.dream-theme.com.
Thank you!
Can someone tell me how to change the twitter address in the footer?
Also looking to change the main image or maybe add a video https://www.wakefieldlax.com/When I look at the visual editor for that page static “creative” its not as intuitive as other themes.
please help
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
the shortcode – dt_fancy_image type=”” lightbox=”true” align=”left” width=”275” margin_top=”5” margin_bottom=”5” margin_left=”0” margin_right=”10” media=”” hd_image=”” image=”address pic here” – do not work after last update the theme. When click on the pic noting happen on the browser – i see transparent black screen
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
icons are not showing on home page ..
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi team. I’m trying to update “The7 Ultimate Addons for Visual Composer” Version 3.16.13 to 3.16.14 and whenever I click “Click here to activate your license.” to update from Plugin section, it says “Sorry, you are not allowed to access this page.” is there anything we can do about it?
Hello,
Disable the “The7 Ultimate Addons for Visual Composer” under WP-admin > Plugins and then enable it back again.
Magnific Popup not longer works – its no longer a pop up – I have the latest theme and plugins and there is no option for photoswipe. I’ve emptied cache and regenerated dynamic CSS
Hello,
Magnific Popup is outdated and was removed from the theme in favor of Photoswipe. You’ve probably have some very aggressive caching settings. And need to clear file and browser caches in order to see the changes. Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
link not working properly. I am using anchor links http://tbc.thebrandconsultants.net/#!/services it works fine on home page but from any other page I cannot go back to homepage for example if from this page http://tbc.thebrandconsultants.net/marketing-services/ I want to go to services section on homepage my link becomes this http://tbc.thebrandconsultants.net/marketing-services/#!/services instead of http://tbc.thebrandconsultants.net/#!/services
Please help me resolve this
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
And for each page you can choose a separate menu?
Hello,
If you choose “Microsite page template” – yes.
Hi, will you be updating the theme to reduce the page size and reduce the number of requests to help improve the SEO for the theme even further? Thank you
Hello,
Theme itself have only a couple of stylesheets and javascript files. However consider the fact that when you start installing plugins they all will add their styles and scripts as well.
Consider using files merging tool from plugins like W3TC.
Love your theme. i need an information regards to copyright issue.
Can i use the theme for demo purpose ?
I purchase 1 license under
www.mywebsite.com
Adding demo for client
demo1.mywebsite.com
demo2.mywebsite.com
Can i use same license for subdomain for demo. when i client like the demo, then purchase a new license for the client. How does it work ??
Or do i need to purchase each license for subdomain too. Please let me know
Hi,
You need to contact Envato support directly and describe your use-case to them. We, authors are not authorised to answer these questions.
how do i contact the Envato support ?
regards to edit of revolution slider content
https://snag.gy/iZmj8I.jpgi dont see any text layer. can you screenshot the process to edit the text
the7-marketing-agency
Hi,
You can get in touch with Envato via this page: https://help.market.envato.com/hc/en-us/requests/new
Regarding editing the slider. Please contact our support engineers at http://support.dream-theme.com
i did but there is no reply 
Envato is not extremely fast to reply. Sometimes it may take up to 7 business days You can try to ping them on Twitter – sometimes it helps to speed up processing of the ticket.
Thanks for contacting Envato, this is Patrisha from the Customer Success Team. Each theme can only be activated on one domain but you – legally – can use the same license on subdomains..
If you can organize content inside the same domain folder on your server a single license is all that is needed. In the case of multisite installations that are mapped to subdomains, a single license is fine because technically it’s still only one installation and one entity. However, you’ll need multiple licenses to use a multisite installation with domain mapping because those would be technically different sites, and hence, different end products.
More clarity if needed:
A Web site is the contents hosted on a domain name – www.domain.com. A license is good for as long as the Web site (domain.com) exists. You need a license for each separate domain name, even if the content is identical. Thus www.otherdomain.com would need its own license and so on. Subdomains – photos.domain.com and domain.com/photos – are covered under a single license. Basically, if the content is stored in a specific domain.com, one license is needed. Attempting to reuse a theme should not work as they are developed to install and activate just once.
https://themeforest.net/licenses/faq#single-application-a Important: Some themes don’t allow multi-site installs on subdomains so it is best to first ask the author to be sure:Does the7 allow multi-site installs on subdomains
Hi,
Yes, The7 supports multisite WordPress mode.
If you want to map your multisite to subdomains instead of folders, please post your domain name so we can enable this feature for you on our end.
com-dev.site/
fyreweb.com/
Hi,
Done.
Visual Composer missing from Team Page?
VC is working fine on Pages and such, but on the edit Teammate page it is missing. I’m trying to compose a page like your demo: http://the7.io/main/dt_team/jacob-remmington/
Any ideas?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
This is a basic question on a probable error in your product. Why bother answering questions in the comments section at all if you’re always giving the same answer asking for more money (btw you can see I purchased your product!!!).
Hi want to buy your theme. Wanted to find out your topic the Polylang plugin supports? And for each page you can choose a separate menu? Thank you in advance!
Hi,
Sorry we do not have any info regarding that plugin compatibility.
