39368 comments found.
How can we achieve a footer that has 2 rows and 3 columns and the top row spans the 3 columns?
Also please let me know how to change the following: 1. The text content for woocommerce product pages like Description to Details, Additional Information to Features / Specs and so on. 2. Image sizes to be same in a product listing page (proportions – does not matter if images are cropped)
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi, my Text color picker is not working in fusion builder my website is – https://bayaanacademy.com pls reply asap
Hi there
You have valid Grandfathered Avada support so please create a support ticket using the link below, and our team will take a closer look at the installation and provide some assistance
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Can you please tell me how to remove the large white space that appears below the mobile menu and above the background image? it only appears during mobile view. i have tried removing padding from the containers and change settings but it is till there.
Hi there
I do not see that when checking the same on one of the demos, on a mobile viewport -> https://d.pr/i/QpvewI – We would need to take a closer look at your site and the settings, so please create a support ticket using the link below and our team will gladly take a look and assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I just installed this theme and there is no theme option, colors, styles, etc. 
Hi there
Please check that that the Fusion Core and Fusion Builder plugins are active in -> WP Dashboard >> Avada >> Plugins – we have also replied to your support ticket earlier and requested access credentials so that we can check the installation and provide some assistance
Thank you, we look forward to helping you!
Thank you, MB
We have made several websites for various clients and they all have issues with the latest updates! Its either this or that…but the new updates are messing with many areas and plugins. What’s the plan for releasing yet another update? hopefully one with out issues? especially since we’re looking to buy more licenses…
Hello @Unthinkme
What specific areas are you having issues with? we have no issues with our latest version or else a patch would have already been out, we have a patcher system where we release patch for all our small issues if there are any after a minor or major updates.
However whatever issues you are facing we will gladly assist you with them and all you need to do is open a support ticket with us with your complete issues details.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi I got an error when I’m installing the Slider Revolution Plugin:
Downloading update from http://updates.theme-fusion.com/?avada_action=get_download&item_name=Revolution%20Slider&nonce=d9c4d6a833&t=1502465681&ver=5.2.2…
Download failed. Operation timed out after 300000 milliseconds with 5918483 out of 7661888 bytes received
Plugin not activated. A higher version of Slider Revolution is needed for this theme. Please update the plugin.
I need this so I can download the demo. please let me know what I can do.
Hello @Marco564564
It looks like that your server is dropping the connection for some reason and the complete files for slider are not being transferred causing this issue for you, in this case we suggest you to please use our alternate plugin installation method that can be viewed here in our doc post => http://bit.ly/2eahzvS
Please read the “Fallback Method For Plugins”
However if the issue persist please open a new ticket and our team will gladly assist you with this in details.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
Thank you! All I needed was to update my PHP settings. Thanks for the response 
Hi there
Glad you are sorted, thanks for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Is it possible to turn off the Lightbox image popup for Woocommerce only? I want product images to use the image zoom, but not open the image large (in an effort to keep them from being downloaded etc.
I’ve added the custom CSS to hide the icon to open the image:
.woocommerce-product-gallery__trigger {display:none;}
But it would be easier for most if it was an option I think
Hello @DESIGNbyJA
This is not an option yet right now and the custom CSS you are using is the way right now since lightbox is controlled globally across the theme, however we are always listening to our customers and appreciate if you can send us a feature request to support@theme-fusion.com please.
Thanks
-Ammar
I’m Really Disappointed,
I have Purchased 20 Themes of Avada and I’m using Hosting Of Siteground & Hostgator, I have Updated Theme in All my websites
Now If I try To change Theme options it’s not reflecting at front end, If i add custom css in Theme Options it’s not reflecting at front end, It takes hours to show my changes which i have made in theme options
I have cleared my browser cache and i have done every possible things to get my work done but still i didn’t get result.
even i commented before also, 1 of your employee said the problem is at our end but after checking all my websites in different PC’s, Operating systems, Hostings i came to conclusion that the problem is at your end.
I think i should give 1 star to all 20 Avada themes which i have purchased
Reply ASAP
Hello @hamzahmauzam
This is actually strange that you are seeing the issue on all 20 installations while this is clearly not an issue with our theme as we have a lot of customers on both the hosting without any issues at all.
What you have described above definitely seems like a cache issue to me since the results on front end are delayed for you that means some kind of cache is in play here and we will love to debug this for you.
Have you tried clearing all the caches if you have a plugin installed as well as mentioned here => http://bit.ly/2p2G4l1
However in this case we will need you to please open a support ticket with us as you have a Grandfathered Support so that means you can simply open a support ticket anytime you want, once you open a support ticket let me know and i will grab it and test your issue.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Ammar, I have purchased the theme and Adamvest is writing on my behalf.
Sincerely, Mika
Hello Mika.
I have checked the provided site as well and seeing no 1px white line here => http://prntscr.com/g78u9a
However since you have a valid license its better to create a support ticket so our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar,
Ok, could you just really quick look at it in Chrome and check let me know before I go ahead and make a ticket?
Hello Mika.
The screenshot you see above is actually from the chrome, i use chrome on my MacBook Air 13” and i see no issues there at all (:
Thanks
-Ammar
Hi Ammar,
Amazing, thanks a lot
Sincerely, Mika
Hi there
Glad you are sorted, thanks for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Is posible to show galerys images in random?
Hello @pexter1983
What exactly do you mean by random in this case? you can change the position of gallery images after assigning them using drag and drop and this should change the position for you, if you need any further assistance with this do open a support ticket and our team will gladly assist you with the queries.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
Do you maybe have a demo of Avada with a backgroundvideo in it? And do you know if Avada supports 360 degrees plugins, like this one: http://liviucerchez.com/panorama360/example4/?
Thank you for answering!
Regards, Richard
Hello @SocialPepper
We do have our sliders on our demos with background videos as can be seen here => http://bit.ly/2mxTtPN
The background videos in container works the same way aswell, however regarding that particular plugin we have not officially tested this on our theme so can not provide you with a solid response right now.
If you need further assistance with this please open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks for your respons! Have a nice weekend!
And the same to you
Hi. We have 3 columns with a image in top. And the image have the hover effect lift. But in each row with 3 columns, the column two’s image has a 1px white line at the right of the image when the hover effect is on. Is this a known error and what is the solution?
The error is only in chrome.
a link to the website so you can see the error. goo.gl/1mM6jp
Hello @Adamvest
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support center and then post up a new topic. A purchase verification is required to signup.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hello i need software company theam plz
Hello @HaithamSaqr
I am not sure i understood your query here, can you please provide us some more info on this? We are the authors of Avada and you can check all our demos here => http://bit.ly/2hoCdXx
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
hi! Pleaase, is there some limit of image size if I upload images to my gallery? Thank you
Hello @annaKni1997
The only limit there is (if any) if its assigned from your WP settings and that can always be changed by editing the WP files or your server can do this for you, however from our own end we do not have any limit of such nature
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi
I translated the language file (.po)” using Poedit. However, some strings appear in English even if they were translated. For example, the following strings would not be changed:
- Avada is now installed and ready to use! Get ready to build something beautiful. Please register your purchase to get automatic theme updates, import Avada demos and install premium plugins. Check out the Support tab to learn how to receive product support. We hope you enjoy it!
- Fusion Builder Elements (& strings under “Fusion Builder Elements” of Theme Options.
Any idea to fix this issue?
Thanks.
Hello @elohimguy
It should definitely be translated as far as you are following the complete instructions here => http://bit.ly/1IL657F
However in case this does not work we will need to check on your FTP setup and files and will require you to open a support ticket for this please.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi
I have checked this issue with Poedit. Please see the following answer from Poedit:
the theme shows this message using the following code in class-avada-admin.php: <?php printf( __( ‘Avada is now installed and ready to use! Get ready to build something beautiful. Please register your purchase to get automatic theme updates, import Avada demos and install premium plugins. Check out the Support tab to learn how to receive product support. We hope you enjoy it!’, ‘fusion-builder’ ), esc_url_raw( admin_url( ‘admin.php?page=avada-registration’ ) ), ‘_blank’, esc_url_raw( admin_url( ‘admin.php?page=avada-support’ ) ) ); // WPCS: XSS ok. ?>Do notice the part in bold that says ‘fusion-builder’ — that’s the text domain. But this theme uses a different domain, ‘Avada’ and so it cannot find the string.
This is a bug in the theme that the developer must fix. You can also fix it yourself by changing “fusion-builder” in the above piece of code to “Avada”.
Hi there
Thank you, I’ll send this info to our developers to check over asap and will follow up with you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi
I changed “fusion-builder” to “Avada” and now it works fine. Could you pls also check the issue with “Fusion Builder Elements”? (I checked the theme source file and found the text domain is “Avada”... I don’t know why it still appears in English.)
Hello @elohimguy
We suggest you to please open a support ticket with our team in this case we can properly troubleshoot the issue for you and forward this to our developers.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi there
Just to let you know, the issue you mentioned here that was checked by Poet, is confirmed by our devs and has been fixed. It will be included in the Avada 5.3 release coming soon
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi~ I just purchased Avada theme and starting edit my website.
I hv got the problem that how to apply another theme feature i.e. “Avada Resume” for my “About Us” page, while I imported “Modern Shop” theme mainly for my e-commerce shop?
I tried to load “Avada Resume” for my ‘About Us” page, but the feature of the side menu couldn’t shown. After I imported the whole Demo of “Resume”. The previous setting of the “Modern Shop” theme has been replaced. Please advise.
Hello @Tempo421
Basically you can not use 2 set of theme options together since 1 installation can only have 1 set of theme options unless you are using a multisite environment, however if you are looking to get the content of pages only you can do that by either importing our partial demo (pages) for any demo or using the Fusion Builder page importer that you can read all about here => http://bit.ly/2lLRowS
However importing a complete demo on another demo is definitely going to be messy and it will overwrite the previous demo theme options and other content such as menus and widgets.
I see you have a valid support license so if you need further assistance regarding this simply do open a new support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Hello Technical Support,
I try to edit text on the pages, but I see that your system does not work at all, every update and its trouble, Anna will give me a solution to the problem of the latest update.
Hello @shlomih6
We can assure you there is no issue at all with text editor if you are on our latest version of theme, we will gladly check this out for you if you are having a certain issue however we suggest you to please open a support ticket with us and put your complete website details along with the WP admin (user / pass)
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Yesterday (10-AUG-2017), After Installing new update of Avada, and Fusion Patch from the Dashboard, I am having an issue with the “Person” element in my About-us page, Image looks magnified but the Original Size of Image is (200×200 pixels). Previously it was perfect. Kindly, check the issue and revert back on the same.
Website Page: http://www.futureinspire.in/about-us
Thank You! Fan of Avada ♥
Hello @Sagaragrawal
I can see the issue on your end, this shouldn’t be how it is for sure but i can’t replicate this on my own site, can you please check if you are using the JetPack plugin and if yes please make sure the “Photon” is disabled for you.
However in order to properly see where the issue is coming from you need to open a support ticket with us and we will gladly check this out
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hello. can you please tell me how to change the image on the home page of the health demo. the photo is of an older woman holding a stethoscope with a child. i cant seem to find that option.
Hello @Ibpc
The image you see there is actually set to the very first container background, if you edit the container you will see this option there under background tab
Screenshot => http://prntscr.com/g71db7
Incase you are still not able to figure this out, do open a support ticket and our team will look into this for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
thanks for your quick response
Hi there
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hello, I would like to add new icons but I couldn’t. Can you advice me how to add new icons and use them. Thank you
Hello @Vesilimani
I believe you mean social icons here? you can simply add the custom social icons from Avada > Theme Options > Social Media > http://bit.ly/2r2ZyqE
If you need further assistance, please do open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
