21504 comments found.
Whenever I register my theme it always have an error cURL “error 28: Connection timed out after 10001 milliseconds” can someone help me please? I already sent a support ticket on this issue! please help me thanks.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello. We sent a ticket regarding issues with HTTPS. Please help us. http://support.dream-theme.com/tickets/problems-with-https-in-core-files/
Hi,
Please be advised that we will not prioritize one ticket over others. This is not fair to other buyers. I imagine you will not be happy if we prioritise some other buyer over you, right?
Is The7 Theme working on PHP 7?
Hi!
Yes, it is!
Hi,
Do you maybe have a demo of The7 with a backgroundvideo in it? And do you know if The7 supports 360 degrees plugins, like this one: http://liviucerchez.com/panorama360/example4/?
Thank you for answering!
Regards, Richard
Hi Richard!
We have not built such a demo yet, but you can check it on our buyers’ showcase http://marcosbatallabrosig.de/ more sites http://the7.io/main/more/real-life-showcase/
Regarding 360 degrees, sorry – we have not received any reports, neither tested such plugins on our own.
Thanks for your respons! Have a nice weekend!
Have a nice weekend too!
does your theme supports the “sticky” menu?
Hi!
Yep, try to scroll the main demo http://the7.io/main/ 
What the hell you guys of the7 think of your self…. My problem with the theme is not resolved since 7 days. constantly arguing with me on support portal. What do you think of your self tell me.. is you are only expert and we are duffers… the7 theme has huge display problem with cross browser.. layout, display, space have huge difference between IE and Chrome I shared the screen shot hell lot of time at support still no resolution.. your support team is asking me that check zoom level… and matter of fact is I have already clarified this zoom level point while creating ticket then why you guys asking me same thing again and agian.. and more over I am getting reply after 3 4 days for my ticket.. Now forget about my website installatin.. just I checked your demo site and this demo site has a huge difference on display between chrome and IE.
The 7 Demo site One Page Chrome: home page https://www.screencast.com/t/0L58IwePV home page with zoom level indication https://www.screencast.com/t/u7yOvwkjwNK2 The 7 Demo site One Page IE: home page https://www.screencast.com/t/mnwHe5jNK3UK home page with zoom level indication https://www.screencast.com/t/5agMR5D38XYour support person Safeer is just arguing unnecessarily with out any point. Ask that duffer to talk with sense.
To all people here do not buy the7 theme it is useless and their support people are all duffers.
I should say that we rather think about making the theme working properly. And making our demo looking perfect in all browsers is one of our highest priorities: few people would want to buy a broken theme. Therefore, if we really could replicate the problem at our end, we would have fixed the it immediately.
Unfortunately, we still are not able to replicate the issue. One of our developers have also checked it:
https://www.screencast.com/t/cqiDHURiq https://www.screencast.com/t/2FtvC4Uku
Our senior front-end developer will also check it as soon as possible. Meantime, I would like to ask you to recheck it with another computer, since we have never received any complains like this from other buyers.
Thank you for your understanding!
Till now I have checked with the three systems all have same issues. I don’t know now do the7 team really want to help me or not. but this is a fact I am facing a problem. Also, can you tell me what is the function of option “Header below slideshow:” in page create.
Also, Can you share me the setting of IE and chrome of your system from which u are checking?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi, in the new dashboard I no longer see the theme version number, and the list where it states what was updated in which version,. I am right now utterly confused about the legacy features that were removed, and was wondering if there is any documentation about the new changes,
Hi!
You can see theme version in a standard way through Dashboard -> Appearance -> Themes. Theme change log is available here https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590#item-description__what-s-new
If you need more help, please address to http://support.dream-theme.com/
Hello, please advise ASAP. Went to update the visual composer plugin and now it won’t let me install. Site is down until a fix!!!....
“The Ultimate addons for Visual Composer plugin requires Visual Composer version 3.7.2 or greater. Downloading install package from https://repo.the7.io/plugins/download.php?code=dcd9dd88-b734-4f75-8199-5960caeb331b&item=js_composer…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/content/a2pewpnas01_data02/65/3963265/html/wp-content/plugins/js_composer/
Plugin install failed.
Plugin not activated. A higher version of The7 Visual Composer is needed for this theme. Please update the plugin.”
So I went into the ftp and deleted the js_composer folder. After that I wend to install the plugin again and it said it failed, but looks like it installed this time.
So the site is working fine now, but you definitely have some issues when updating plugins via THE 7… Plugins…
Hi!
Could you please submit a ticket at http://support.dream-theme.com/ We will need your wp-admin and FTP credentials. Thanks!
All my site Contact form does not work Sending please check
now working !! thank you so much
Not at all
I get the following error when I try to activate your theme, this is crashing my backend! Really really not good! Please advise how I can fix this. I see from the comments I am not the only one with this issue recently.
Fatal error: Call to undefined method TGM_Plugin_Activation::get_bulk_action_link() in /home2/fivtwent/6holes.golf/wp-content/themes/dt-the7/inc/mods/demo-content/admin/class-the7-demo-content-admin.php on line 116
Hi!
Could you please submit a ticket at http://support.dream-theme.com/
Please I can´t install the theme “The7”
It is required for child theme to use styles of parent theme. The7 stores all its files in “CSS” folder (most of them in “css/main.css”) while ”style.css” is empty. So there’s no need to import it.
Hi!
You can find sample child theme in big theme package (together with manual, PSDs, etc.). No need to import anything from the parent theme. If you have more questions, please address to http://support.dream-theme.com/
Since the last update is the day of the snail with the 7. I’m fed up with spending time with every shot to try to understand where it comes from, to tap on my web host, to disable All the plugins, themes because at the end there are people who fill their pockets by not doing the minimum necessary. All the World knows that The 7 is resource-intensive but every update is the brothel … What do you think of a site of an average size of 300 mb that gets the magnificent score on google insight of 28/100 And this in spite of the W3 cache plugin installed and configured as indicated in your faq. My web host has checked my web space and I have ample hardware resources for this site. It is as soon as I activate THE7 that everything brakes. So guys move you because you’re wasting me time, money and reputation with your let go …
Hi!
We believe you need to address to our support http://support.dream-theme.com/ It would be wise to provide wp-admin credentials in the ticket and point that you already have W3TC.
Thank you!
i changed theme i prefer
It’s your theme i try a copy of the website on another provider and server and i get the same scores….
Please give instructions on how to update the template.
Hi!
Here you are http://support.dream-theme.com/knowledgebase/update-the7-theme/
How can I import the slider Revolution for the one page demo here? http://the7.io/main/home/one-page-website-home/. I imported the dummy site, but the slider would not import. Where can I find the slider imports, separately.
Hi!
Please make sure your theme version is up to date. Then go to The7 -> Premade Web-site, select appropriate demo and select “Import slider(s)” checkbox only.
Hello – I am curious if it’s possible to customize the size of featured images on posts when they are automatically included in the post itself?
Hi!
You can change image proportions through Theme Options.
Hello – I can’t seem to find where that is under Theme Options. I don’t see any size options under the “Image Styling & Hovers” area.
Hello,
I’m afraid at this moment I have to ask where is your buyers badge?
Hello – The theme was purchased well before my time, so this account does not display the purchase badge. I am happy to privately give you the authorization code that displays on the back-end of our site if you need to verify our purchase.
Hello,
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
Hi… could you PLEASE update this knowledgebase article and take the text inside the “Exclude from Autoptimize” boxes and paste it as text inside the article, so it is easy to copy and we don’t have to hand-type out every single exception? THANK YOU!
Hi,
Thanks for feedback! Forwarded it to our support team.
Hi guys, I already use the 7 since a long time. Now a new customer of mine like to use the template too. I like to buy another copy. The question is: the customer runs some subdomains and like to use the template in different wp installations on his server. Is this allowed with a normal copy or do I have to buy a copy for any subdomain of the same customer? thanks
Hi,
It is a bit hard question. Envato says that theme can be used for one domain. If you have a WordPress in multisite mode and configure it to work in subfolders or subdomains – it is still fine because technically it is single WordPress instance. Whether you can use it in multiple separate WP instances on subdomains – I do not know. You may want to contact Envato directly for a clarification.
All I can say is that The7 CAN work on multiple subdomains. You’ll need to provide the main domain address to us in order to enable this feature.
Thank you.
My pleasure 
Here is a heads up for those who are contemplating buying the theme and who may be wondering about the quality of the support they will get.
Here is a scenario based on a true story.
- Customer: I have an issue with my website. The icon box doesn’t show up properly. The size is not the same in all boxes. Please see www.example.com
- Support (after 24 hours): Hi. I can’t see where the issue is on your website. Can you please share a screenshot?
- Customer (after 1 hour): Hi. See the screenshot attached. The icon shouldn’t be like this based on the settings I have chosen. Help please.
- Support (after 24 hours): I can’t see the issue on the link. Which browser are you using?
- Customer (after 30 minutes): please refresh or empty the cache. The issue is definitely there on all browsers.
- Customer (after 6 hours): come on you are going to make me wait for another 24 hours for this?
- Support (after 24 hours): Oh yes I can see the issue now. Can you please share your login and FTP details with us please? And please bear in mind, everytime you comment you push the ticket down the list.
- Customer (after 1 hour): details provided.
- Support (after 24 hours): I have checked and you forgot to tick the box “bla bla”. It’s fixed now.
That’s literally more than 4 days to tell you to tick a box or add a line to fix the issue. In the meantime, your website can be broken, inaccessible or looking weird. Nobody cares. You have to wait for the 4 days.
And as a bonus, if Safeer is assigned to your ticket, add another 24 hours in the list, as he rarely understands the issue from the first message. You need to rephrase the issue and wait for 24 hours for his reply.
And if you are asking why I posting this, well it’s because I am going through this now for the Nth time.
And you know what’s worse? When Support tells you that it is working fine from their side and that you should sort it out yourself. They are suggesting I empty the cache (yep, not kidding)
Hello @HappyInDoha,
Miroslav here. I’m Dream-Theme’s co-founder.
Really sorry to hear about your unpleasant experience with our support.
I wanted to quickly mention that we do explicitly tell potential buyers on the theme page and our support portal that turnaround time can be up to 24 hours. (And that we provide support on business days.) This is due to different time zones where buyers and support engineers are located.
Nevertheless I understand that wasting total of 4 days in this case is far from being ideal. I’m forwarding your feedback to the head of our support department. We will investigate the issue and will make sure that situation will not happen again.
P.S. Regarding the “please clear the browser cache”. This is not something to make jokes about. Thing is many “WordPress-optimized” hosting providers implement extremely aggressive caching strategies in order to stuff as many clients per server as possible. That’s why when theme’s code changes it is sometimes required to hard-purge the cache. Thank you for understanding!
P.P.S. While I was writing all things above, I’ve got a quick report from our support team. They’ve mentioned that you have over 36 tickets and 1 license. I’m really sorry to say this, but it kinda balances on the brink of fair support use: https://themeforest.net/page/item_support_policy . Sometimes in such cases we must throttle our response time to make sure that serving 1 person will not harm service for other people. Again, my apology and thank you so much for understanding!
I have 2 licenses actually, and was planning to buy additional support. But I wasn’t aware of this fair use policy (whatever that means. Everyone can interpret it as they wish). Also, I am usually patient with normal requests. I only get annoyed when the issue is most likely related to a theme update and my site has some broken functionality because of that.
> I have 2 licenses actually
Sorry, was not aware of it.
Anyways I already talked to our guys at support – they will do their best to minimize such back-and-forth communications. Again, my apology.
Sorted out. Please disregard my request.
Hello,
On the Photo Album Pages. I want the Content and Title above the images. How would I do that? Also is is possible to get only 1 image on the Photo Scroller window?
Thanks Jen
Hi Jen,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Can I hide featured images on Pages? If so, how?
Hi,
It should be hidden for pages by default..
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
