554 comments found.
Hello, every single time I log in to my site to work on it, the theme makes me re-activate it. But when I re-activate it, it says it’s already activated. Just now it did the same thing, except after I re-activated it and it said it’s already active, when I went to change the font settings, a popup comes up that says, “Purchase validation! Please activate your theme,” so I can’t change any settings. I’m only using this on one single site and it’s happened every single time I’ve tried to use it. It’s extremely frustrating. PLEASE HELP.
Also, how do I change the font color from light grey to black? There’s no area for that in the ‘fonts’ area.
Hello! Please send all the details and website accesses via the GT3 account. Our support team will check whats wrong. If you want to change color please go to Soho theme settings=> Color options
Halo GT3themes, my Product Activation is error after migration server from local to online, can help me?
Hello! Please provide your purchase code and we will check it. You can send it via a contact form on our TF profile page
done, i was sent to message from contact form… regards.
Please try to activate it once again. Note that while doing that you have an option to set up an account with us where you can manage your purchase codes and get dedicated support. Thanks
I can’t see any video on this page http://gt3demo.com/wp/soho/bg-video/ when I use Safari. Does it have any problem with this browser?
Hello! What safari version do you have ?
Versión 11.0
Just checked the demo on MacBook and iPhone safari , everything is working fine, the vimeo video is loading …
now it’ working. Thank you!
Great
Is it possible to filter the galleries by author and by category (and simultaneously)?
Hello! Could you please be more specific? There is no option to display the galleries by author.
How do I make the site so that it’s not publicly seen while I’m working on it? I tried clicking on the “Enable Bluehost Coming Soon Page” button in the general settings, but it isn’t working – you can still see the site.
Hello! Please make sure that you are logged out while checking your site .
I have 3 assets: image, video, and image. I have it set to autoplay but it’s not looping to the next image after the video plays. What need to happen?
So the challenge is it shows the image, shows the video, and then pauses on the last frame of the video and doesn’t go to the next image. However, if I remove the video, it shows image after image continuously without a user needing to click next. Is there a way to get the latter behavior but with video?
Hello! Unfortunately, there isn’t way to slide images automatically after video because of the tech reasons.
The theme installs with a simple blog page and I can’t find any way to convert it to the video front page, even through the Customization tab. HELP!!
Hello! You can set any page you want as the the front one in Settings=> Reading=> Front Page displays. Please read the theme documentation to obtain more info. You can find it in Main zip package at Downloads section in your account.
Thank you – I found that info. Unfortunately I’ve run into a couple of other problems, but the main one is that the demo content isn’t loading. The Upload folder installed properly with the correct permissions, but the image areas in the blog section are blank and there’s no other demo content loaded.
Btw, I clicked the “Import sample data” button a couple of times and it looked like it was importing, but no images, menus or settings changed.
1. The images are not included in the pack, instead, you import grey image placeholders. Simply replace them with your own images. 2. The menu should be activated, please read the documentation that comes in the main pack. Thanks
Hi, in portfolio grid how to add link around the image like: http://gt3demo.com/wp/soho/portfolio-grid/ in my page is linked only the name of portfolio item: http://www.sayesvideo.it/matrimoni/ Thank you.
Hello! Thank you for the purchase. Please provide your wp-admin details and we will check it. You can send them via a contact form on our tf profile page
Hello. On “Fullscreen Blog” template, how to display only certain category of the blogpost in there?
I create a new page, choose “Fullscreen Blog” as template, but there’s no selection on which category to display there.
Hello! How did you create Fullscreen Blog Page? You need to go to Pages=> Add New=> select Fullscreen Blog template in Page Attributes=> Publish page. That’s all. Note, you don’t need to add any modules on the page.You will see categories selector after page publishing http://prntscr.com/gq76gc
Ah, it has to be published first. Thank you for your prompt response 
Please read the theme documentation included to the Main zip package. There is available all required info.
Hello,
I’m not sure about the license I need or what is right for me and my company.
I’m the owner of the company and I would like to buy the regular license. We use it only on a website like www.gefra-werbung.de. It should be contain the same information with the products. Is this the right license? I’m not sure it’s the extension.
Many thanks from Germany
Hello! Yes, you can use the regular license. Here is detailed info about both license types https://themeforest.net/licenses/standard
I purchased this theme a year ago and just installed it to use. When I try to activate it with the purchase code, I receive a error message. Please help!
Hi there! Please provide your site credentials and we will check it. You can send them via a contact form on our TF profile page.
hey guys, I don’t want to register to write in ur support thread – I had your theme on my website and it was activated – then I deleted the theme from that website and now want to use it on a different one but it says that the theme is already activated – what should I do now??? I mean I want to use
Hello! Please provide your wp-admin and purchase code and we will check it for you. You can send it via a contact form on our TF profile page https://themeforest.net/user/gt3themes
I cannot figure out how to use your support. It will not let me post a comment. I need to have my theme work ASAP and it is getting a registration error. Please help!!!
Hello! Thanks for the purchase. Please provide us with your site credentials and we will check it for you. You can use the contact form on our TF profile page.
done. I emailed and setup a ticket.
Thanks, checking …
I purchased this theme a year ago and just installed it to use. When I try to activate it with the purchase code, I receive a error message. Please help!
Hello! What error do you get? Can you please provide your site credentials and envato purchase code and we will check it for you?
Is there a way to message you directly?
Please use the contact form on our TF profile page. Thanks
Yes! Once I cleared the “dumbness” from my head, I figured it out.
Got it, checking …
Hello, I purchased soho theme. I’ve deploy on temporary testing folder. However have to activate theme for further edit. And now ready to deploy on live site. The problem is cannot edit image directory on soho_option where it keep asking to activate theme. Tried to enter same purchase code but error because purchase code already activated.Can you help me on this issue?
Hello! You need to decativate the theme on your test installation. The license code can’t be used sevaral times. If you want to activate the live version please disable the test one. Also please register your profile in Product activation area in your theme. You will get access to your account in GT3 end. There you will be able to manage your orders, codes and ask for support.
how to deactivate the license on testing site?from backend i didn’t see any option button to deactivate.
It’s available in Product activation section where you activated the theme. Is the theme activation reset?
there is no activation reset button..and now i notice that testing site also asking for activation code.both site cannot be edited right now since both asking for purchase code.
Please send the purchase code and details to email support[at]gt3.zendesk.com. Note, after I will reset the code you need to activate the theme and register your profile in the same area in your theme. You will get access to your account in GT3 end. There you will be able to manage your orders, codes and ask for support.
email sent to support[at]gt3.zeendesk.com .. I will change database table ‘options’ siteurl and home after all done.
There is typo in your reply. The correct mail is email support[at]gt3.zendesk.com You used double ee in zendesk.
owh sorry..ok resent to support[at]gt3.zendesk.com
Our support specialist has reset it for you.
Hello support.. Yesterday everything is fine..today i logged in again and theme ask for purchase code again..it was activated yesterday..btw, i cannot create account after purchase code successful..
Please send all the details to the mail you sent details yesterday. Our team will check whats wrong.
resent to support[at]gt3.zendesk.com
Please send all future requests and questions to that mail or via GT3 account. This comments section isn’t for support.
Thanks and sorry for the inconveniences.
replied to that email.
Our team is checking it. It will be fixed asap.
hello i purchased the soho theme and i am getting a message stating that the purchase key has expired. what do i need to do to get support for this theme install and a new key that works? rcollins2867@yahoo.com
Hello! Can you please provide your wp-admin and purchase code to help at gt3themes dot com and we will check it? It’s really strange.
MailChimp is a recommended plugin, not a required one – how do I disable the huge notification across the top of my Wordpress dashboard? I’ve clicked the X so many times, and it keeps coming back. Same for the notification that my support has expired. Great! I get it! Support has expired. Why doesn’t clicking “dismiss this notice” or pressing the X permanently close these notifications?
Sorry for the snippiness, but it’s super irritating to have to see those every time my admin page refreshes. How do I permanently dismiss these notifications?
Hello! There are a lot 3rd-party plugins that help to hide notifications, updates and warnings. Many ones are free.
Why should I have to install yet another plugin to hide something that your coding should make go away correctly the first time?
The info should display after the page refreshes. This is not the issue. Even default WordPress updates work this way. That’s why exist plugins that hide these notifications.
Nonsense. I’ve used Wordpress since 2005 and the Wordpress notifications disappear after you dismiss them. Yours don’t. Fix it.
I’m guessing you intentionally choose not to fix it, because it’s a constant advertisement for your support, and you probably get some kind of kickback every time someone installs MailChimp.
We are not mailchimp affiliates, it’s included only as recommended one.
Fatal error: Call to undefined function hex2bin() in /home/**/public_html/wp-content/themes/soho/core/admin/theme-settings-page.php on line 172 – What is this? I can’t enter the settings of theme.
Hello! Thanks for the purchase. It looks really strange, that the first time we see such an error. What theme version do you have? Please make sure that you use the latest one. You can send us your site credentials and we will check it for you. Please use the contact form on our tf profile page.
SOHO Version: 2.5 + WP 4.8.1
Please send your site credentials and we will check it .
Hi I love the theme and I use it. I wonder why with the new update pics appears not on pop pu but on the bootom of the page. Can you help me?
Hello! Can you please be more specific? Please provide the link with the issue.
