44 comments found.
Dear Support, I intend to buy a second licence of med+ theme. I would have a pre-sale question. Does your theme offer the possibility to have a second, third language via this kind of widget/functionallity : https://snag.gy/neFrmd.jpg
Best regards
Hello,
The MedPlus theme is compatible with WPML plugins, check it here : https://wpml.org/ .
Regards
thx for your answer. Would you have a specific offer (coupon) for second theme + support ?
Hello dhauptschein,
Send us an email at support@modeltheme.com and will see what we can do for you about the coupon ! 
I deactivated the page preloader but I keep seeing it! how do I delete it? thanks
Hello,
Thank you for purchasing our theme !
You will have to check the back-end of the page and scroll down to General Page Settings and disable it from there, too.
Regards
URGENT: The current version of WPBakery Page Builder for WordPress (formerly Visual Composer) with this theme is not working with the new version of Wordpress (4.9).
Need update please and thanks! v5.4.4
Hello,
Please send us a ticket at modeltheme.ticksy.com with your WP log in information to have the plugin updated.
Regards,
- Andrada from Modeltheme
Done.
Thanks!
Having issues again!
I am unable to change many options in WPBakery Page Builder, specifically through ‘Massive Addons for WPBakery Page Builder’, I cannot modify background colors. Does nothing when I click on color input box!
*Support expired (of course) :/
Found this thread. Issue seems to be related to latest Wordpress release 4.9.
https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=72Hello,
I’ll be replying to your email very soon, keep in touch !
Regards
Is that a booking plugin or custom? Does it accept Stripe?
Thank you @briansmith84
Excuse me?? I asked two questions: Is that a booking plugin or custom? Does it accept Stripe?
Hello briansmith,
Sorry! That is a specific booking plugin we used. If you have any questions left, let us know at support@modeltheme.com
Yes, I’d like to submit a ticket on the ticketing system (ticksy.com)!
Not loading page. Waiting and waiting, and keep trying to no avail.
Getting frustrated over here. What’s the deal?
Really?
This support desk, managed by Ticksy, is currently in maintenance mode for the following reason:
Scheduled Maintenance
Stay tuned while we run through this scheduled maintenance period. Thanks for your patience!
Estimated Time: 10-15 minutes
Junk!
Hello,
The Ticksy platform have been having issues with their servers and we would not be able to do anything.
Send us a message at support@modeltheme.com along with the WP log in information to have the demo imported.
Regards,
- Andrada from Modeltheme
Sent. Thanks!
Is there an option for sticky menu? Thanks!
Hi GINGALLEY. Regarding your question, the answer is yes, we have the sticky menu option. You can find it under the Header Section -> Header – General -> Sticky Navigation Menu? that can be Enabled or Disabled.
For any other question, please don’t hesitate to contact us. Alex from Modeltheme
Hi Team,
I have purchased this theme. Problem is when I import dummy data, the loader is showing for a unlimited time. I even tried for more than 1 hour. But nothing happens.
The site link is http://creativo.co.in/drsiladityaray/
Can you please sort out what the problem is?
Thanks in advance!
Ankan
Hello ankan05,
Please send us a message at support@modeltheme.com with your website and the WP log in informations to have a look.
Regards,
- Andrada from Modeltheme
Pre Sale Question – There hasn’t been an update since November 2016, is there an update coming?
Any help on the question?
Hello and thank you for being interested in our theme,
Our designers already have in plan to design new homepage variants and also new shortcodes. We always improve our products and this is not an exception.
Any updates will be free of charge if you purchase the theme,
Have an wonderful week! - ModelTheme Team
Ok, just want to be sure it is compatible with the latest version of wordpress…Thanks,
Yes, its compatible with latest version of WordPress(v4.7.3)
Hello, after site migration, google map not working, can’t find place to put map API key in theme setting
Hello tdhashan,
Edit the MT-Google shortcode from that page, in the general settings. If you need help with this, send your WP log in information at support@modeltheme.com .
Regards and have a great day,
- Andrada from Modeltheme
Thanks Found that
Hello tdhashan,
Glad you worked it out !
If you have any questions left, please let me know !
Regards
Hello ..
does it support RTL ?
thank you
Hello MoayyadK,
Thank you for being interested in our theme !
The theme already comes with WPML support. All strings from the theme are translatable . Currently, we are working on to make the theme RTL ready.
Regards and have a great day,
- Andrada from Modeltheme
New Update!
RTL Compatibility – added via ModelTheme RTL Compatiblity Plugin – View Details + Download the Free RTL Plugin
Drop down menu is not working for me on Samsung s7 edge
on demo
And secondary menu is really messed up on Samsung s7 edge too.
Will those be fixed? Would like to buy a otherwise good looking theme.
Hello Flerkunder,
Thank you for pointing this to us! We will begin to work on the drop down menu and tell you when is fixed.
Regards and have a great day,
- Andrada from Modeltheme
Slider on dentist demo may need some work for mobile screen – text stacked on top of itself, not checked the other demos.
Hello flerkunder,
Thank you for pointing this to us ! We will immediately start to fix this matter and keep you in touch.
Regards and have a great day,
- Andrada from Modeltheme
Very Nice Work, Good Luck With Sales 
Thank you @bbioonThemes !!!
Needing some help. So I got the theme installed and all of the plugins installed, but for some reason when I imported the demo content, anything with mpc_ is broken. So my homepage and others has nothing but broken code. Is there a plugin that didn’t come with the theme that I didn’t install?
Thanks a lot for your help!
Hello csihosting,
Thank you for purchasing our theme!
Please send us a ticket with your WP log in information or a message at our email address : support@modeltheme.com .
Looking forward to your credentials !
Regards and have a great day,
- Andrada from Modeltheme.
Awesome theme! Good luck with sales
Thank you
would you please if this theme support other languages, VPML support, or RTL supported?
Hi and thanks for being interested in our theme,
The theme already comes with WPML support. All strings from the theme are translatable.
Regarding RTL, we are working on to make the theme RTL ready.
Regards
New Update!
RTL Compatibility – added via ModelTheme RTL Compatiblity Plugin – View Details + Download the Free RTL Plugin
is this theme SEO optimized?
Hi and thanks for being interested in our theme!
Our theme has been built with SEO in mind. It is made on a HTML5 structure. It is fully responsive, Google Analytics ready, it’s also compatible with Cache plugins like: WP Super Cache or W3 Total Cache.
Regards
Beautiful Theme!
Thank you @DEV-Themes
Congratulations! Nice Work, Good Luck With Sale 
Thank you @ThemeCuriosity
Congratulations!
Amazing Work, Good Luck With Sale
Thank you @szthemes
