741 comments found.
Hello, which page builder should i use? WPBakery Visual Composer or Unyson? Is there some posibly to load the SpaDream example template? Thanks
Hello, I have an otrer question. Or I should use Buddha Panel Page Builder? What are the differences between all of them?
Hi.,
We’re happy to have you a part of our thriving community!
Our team is ready to help you do it all, You can use our own “Buddha Panel Page Builder” our demo contents are created using this page builder so you can also use this and when you have used this page builder you can add our sample layouts via the “Add Sample Layout” module.
And Visual Composer page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”.
As of now we have only updated the theme to be compatible with the Visual Composer plugin. So, if you want to use it you have to rebuild the home page using “Visual Composer Builder ”. There you have to add a short code manually.
Kindly don’t activate unyson page builder or any other extensions of the unyson because of we have used unyson only for demo import option.
Refer : http://support.wedesignthemes.com/knowledge-base/unyson-page-builder-module/
Ratings:
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Hi.,
We’re happy to have you a part of our thriving community!
Our team is ready to help you do it all, You can use our own “Buddha Panel Page Builder” our demo contents are created using this page builder so you can also use this and when you have used this page builder you can add our sample layouts via the “Add Sample Layout” module.
And Visual Composer page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”.
As of now we have only updated the theme to be compatible with the Visual Composer plugin. So, if you want to use it you have to rebuild the home page using “Visual Composer Builder ”. There you have to add a short code manually.
Kindly don’t activate unyson page builder or any other extensions of the unyson because of we have used unyson only for demo import option.
Refer : http://support.wedesignthemes.com/knowledge-base/unyson-page-builder-module/
Ratings:
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, I have another problem now on the front page.I just post an article and the way the articles show on my front page is messy. I have this line [dt_sc_recent_post count=”4” read_more_text=”Citeste articolul” excerpt_length=”12” show_meta=”no”/] but whatever I change here (posts or excerpt) is still messy looking. Initially there were 2 posts per row, now I have 1 in 1 row, 2 on the second, total css mess… Please help. Thanks
Hi.,
We are sorry this has happened. We understand your frustration, and we will do our best to help you.
We have checked your site , and it works fine. Please have a look.
Refer : https://snag.gy/umrnjx.jpg
Regards., DesignThemes Support.
of course it looks…I had to restore to a previous version…
I have posted another article now and the issue is back again…
Hi.,
We have checked our theme and it works fine in local. To trouble shoot the issue we need Cpanel details. We can’t login t your Cpanel details , kindly send us the updated Cpanel details through the right bottom form located @http://themeforest.net/user/designthemes , so that we will fix the issue.
Refer : http://prntscr.com/ifzngz
Regards., DesignThemes Support.
I just send it to you
Hi, have you managed to solve the issue?
Hi.,
The issue has been resolved. Please have a look.
Refer : http://recordit.co/PUqxJvV4wu
We will fix this issue in our next update. We have noticed that you have provided us 2 star rating. Ratings play a major role in our profile, a bad rating affects the entire theme and our whole profile. Kindly revise the rating that you have done now. We are always ready to help you.
Regards., DesignThemes Support.
Hi, thanks for fixing it. I am still waiting for 2 issues to be solved: 1. SSL insecure call to wedesign themes causing my site to show as insecure 2. compatibility with Yoast Seo plugin
Please fix them. Thank you
Hi.,
1 ) The issue has been resolved. Please have a look.
2 ) Yes, our theme is fully compatible with “Yoast Seo plugin” .
Ratings:
Ratings play a major role in our profile, a bad rating affects the entire theme and our whole profile. Please revise the rating that you have done now. We are always ready to help you.
Regards., DesignThemes Support.
And https is still grey
Hi.,
The issue has been resolved. Please have a look.
Refer : http://prntscr.com/igqs24 , http://prntscr.com/igqygt
Ratings play a major role in our profile, a bad rating affects the entire theme and our whole profile. Please revise the rating that you have done now. We are always ready to help you.
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
great! Thank you. Now, if you sort the plugin issue out, I’ll be pleased.
AdrianVls Member Hi guys, have you fixed the issue with Yoast Seo plugin compatibility?
REPLY 1 week ago DT Team !!! Keymaster Hi AdrianVls.,
No we have not updated the theme yet. We will let you know when we update the theme.
our last discussion
Hi.,
We are working on the theme update. We cannot give you the exact date, but we will update it asap. But you can use the “All in One SEO plugin”.
Kindly revise the rating that you have done now. We are always ready to help you.
Regards., DesignThemes Support.
We installed the theme, activated all plugins and imported the demo content. After that, we clicked Update Content button in Dashboard > DreamSpa > Page Builder > Update Content but we still cant use your page builder with the demo . why?
Hi,
This is not an error message. This notification appears in your dashboard for updating the page builder with latest updates. Once you update that option mentioned in the notification and after that closing that notification, it won’t appear again.
Ratings
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Note : It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
I purchased the extended support and am unable to access. Says “purchase was registered with another account”. I may have registered with other account info, however, I cannot remember. HELP! I am having a big problem with your recent update.
Hi lroland.,
1) We have sent you the forum login details to your email lroland@waterfieldgraphics.com Please have a look it.
2) Let us know your exact issue with the recent update so that we can check and let you know.
Regards., DesignThemes Support.
Hi there, I’ve just upgraded the theme to 2.0 and installed a ssl certificate on my site. I cannot get the green padlock because “https://wedesignthemes.com” is not a valid https address. Any workaround here? Thank a lot.
Hi AdrianVls.,
Just remove the instance of wedesignthemes.com in your site and change it to your site links, so that the issue will not arise.
It seems that your support expired on 24/05/2016. Please renew the support to get more help from us. Please follow the instructions in the below knowledge base link for extending the theme support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi it seems that this theme doesn’t work well with Yoast Seo plugin. Any idea why not? Are doing something to fix this issue? Thanks
Hi.,
Our theme is compatible with Yoast Seo plugin. Kindly send us some screenshot where you have met the issue while using the Yoast Seo plugin, so that we will help you better.
Regards., DesignThemes Support.
Hi I have installed the theme on my WP site and want to import dummy data But import dummy data Button not showing can you please tell me how can i import dummy data same like this: http://wedesignthemes.com/themes/index.php?theme=dreamspa
Thanks.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi there. Something strange just happened to my site…it was loading very slow and with errors. Firstly I thought that is the server but the hosting company told me that is a problem between the Dream Spa theme and Woocommerce. Do you know anything about this issue? It happened to you too?
Hi.,
1 ) Kindly refer the below knowledgebase link for how to increase the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/2 ) Kindly send us some screenshot where you have met the error so that we will help you better.
And also make sure that you have been using our updated version 2.0, if not kindly update the theme and check out the issue.
Refer : http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/
Note : It seems that your support has expired on 24/05/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi, just installed the theme and for some reason the import dummy data button is not showing on the control panel.
Hi.,
Sorry for the inconvenience, We have removed the importer option from the Buddha Panel in our latest version, Instead of that option we have used “Unyson” Plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin. http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Hi, I would like my gallery to appear as in the demo, with no space between pictures. How can I do that please ? Here is the link http://www.tandaime-bienetre.com/galerie/ Thank you
Hi.,
Thank you for contacting us.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hello, before purchasing the theme I would like to know if there is a functionality for events listing. Thank you
Hi artvib..,
Sorry, At present, we didn’t include “Events Calendar” plugin into our theme. If you want, We will customize it for you.
Regards., DesignThemes Support.
Hi, I just bought your theme and can not get to work with safari browser on Ipad and iphone. I registered in your support area but apart of forum and knowledgebase I do not see and support ticket system. It is very strange support system as to find how to open a support ticket i have to send you here my request..please let me know how to open a support ticket for my problem. Thank you, Beldox
Hi beldox.,
We have updated your forum login and sent it your email. Please have a look. Please login to the forum section and navigate to this link http://wedesignthemes.com/support/forum/health-beauty/dreamspa-wp-responsive-spasalon-theme/ and scroll to the bottom of the page and you can see the section to post a new ticket. Please refer this screenshot http://prntscr.com/gv1feb
Regards., DesignThemes Support.
Hi! I cannot get the widget area to work. When Im in the Buddha Panel/Widget area, after i click on “Add new widget area”, i dont get a chance to add a name to it nor do i get an OK button. Can you please help me? Thanks in advance
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
OK. I´ll send them right away… let me know when you are there… Regards
Hi.,
We have visited your site, and widget area works fine. Please have a look.
Refer : http://recordit.co/Qis0jrpBUr
Regards., DesignThemes Support.
I am working on Mac IOS 10.12.6, using Chrome Version 61.0.3163.100 (Official Build) (64-bit)
I can see that it works perfect with you, but not with me… What could be the problem? Thanks!
Hi Verucazenda..,
We can’t able to view your site. Please refer the below given screenshot
http://prntscr.com/gv2db5Regards., DesignThemes Support.
Hello, I can’t upload a new logo, favicon or something else in the buddha panel. I can’t fill in a link in the fields or update the logo with the media browser. What can I do? I updated the theme with the latest version. Best regards, Michael
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
good theme,I will buy project web ,https://webthanglong.com/dich-vu-thiet-ke-website-wordpress-chuyen-nghiep-gia-re/ my webiste
Hi.,
Thanks!! Looking forward your purchase happily
i dont understand why the Item Purchase Code dosnt work when we need help ? i did buy the theme but error when enter Item Purchase Code. i need URGENT demo as usual with other buyerss here. please provide email address since the support dosnt work.!
Hi.,
Thank you for contacting us.
The plugin is already activated and please ignore the message that is showing in your dashboard.
Please refer the Knowledge Base link : http://wedesignthemes.com/support/knowledge-base/how-to-update-the-premium-plugins
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi, I know that my support time has expired, but I need a little help with a problem with the translation to pt-BR of “Cart” in the top_bar_menu. I already changed the terms in these files: wp-content/themes/dreamspa/headers/top_menu.php wp-content/themes/dreamspa/framework/woocommerce/index.php line no: 475 But no matter what, the term Cart still stays in english. I can see it in pt-BR very shortly, but then it change back to english.
Is there another file or js instruction overwriting those 2 above?
Beside of that, I used loco translate in first place but the term Cart isn’t present in theme.
Please, can you point me which file I should edit to make it work?
Thank you very much in advance.
Hi.,
Kindly refer the below video link for how to change the text,
Refer : http://recordit.co/urbBdoakIH
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
Hi there: have a few issues with woocommerce pges setting, please help: 1. where to translate the whishlist button and badges like Sale/OutofStock into my own language 2. woocommerce product page has no option for adding side bars (page doesn’t show this options below) 3. checkout page contains the theme reservation template, but I need a standard cart and checkout process, as there are products for sale not services.
Hi swilena..,
1) You can change those text from plugin language .po files from wp-content/ language /
2) If you want to add sidebar to “Shop”, Edit shop page and find the sidebar options in our theme metabox – Refer this screenshot http://prntscr.com/gchqv8 OR If you want to display sidebar in Product single / archive page Please refer this screenshot – http://prntscr.com/gchn7s
3) Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes. We will check it out.
Regards., DesignThemes Support.
Thanks, PLEASE HELP!!! Regarding item 1) as I have no language plugin at this time, I’ve added a custom code to the bottom of custom-functions.php file, but an error on row 33 crashes everything now and cannot do anything now – neither log-in, nor go back there and correct. Here is the error message: Parse error: syntax error, unexpected ‘}’ in /home/saltsalu/public_html/wp-content/themes/dreamspa/functions.php on line 33 Here is the code I’ve added: add_filter( ‘woocommerce_get_availability’, ‘wcs_custom_get_availability’, 1, 2); function wcs_custom_get_availability( $availability, $_product ) { // Change In Stock Text if ( $_product->is_in_stock() ) { $availability[‘availability’] = __(‘Available!’, ‘woocommerce’); } // Change Out of Stock Text if ( ! $_product->is_in_stock() ) { $availability[‘availability’] = __(‘Sold Out’, ‘woocommerce’); } return $availability; }
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
There is no “Import Dummy Data” button in the theme area? How do I go about getting that set up?
I tried to go to item support but no luck with my purchase code. 
Hi.,
Sorry for the inconvenience, We have removed the importer option from the Buddha Panel in our latest version, Instead of that option we have used “Unyson” Plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin. http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
I will check it out. Thanks!
That worked, thank you. Now the Layerslider didn’t import any photos?
Hi colourinfusion..,
Yes, Because of some license issues we didn’t include our demo images. Instead of that placeholder will appear. If you want, We will send you the purchase links. You can purchase it.
Regards., DesignThemes Support.
Hi, great theme! what is the image size/pixel of the product images in the Shop menu of the Demo? Thanks!
Hi!.,
Thanks for making contact.
The image size which we have used for the product images is 1000px x 1000px. Please try with that size.
Regards., DesignThemes Support.
