590 comments found.
Hi. Can I use this addon on your theme? https://codecanyon.net/item/woocommerce-social-login-wordpress-plugin/8495883 Is it work with WPML? My shop will use Spanish. Thanks!
Hi,
Thank you for interested in our theme.
1. We don’t check with social login plugin. I think both our theme and this plugin built with coding standard of WordPress and WooCommerce, it will be working fine with our theme. If have any issue we always ready to help you fix this.
2. Our theme work well with WPML plugin, both of our theme compatible with WPML plugin, it certified by WPML team.
Best regards
I would like to download v1.5.1 again ! help me !!!
Hi hondanho,
Thank you for choosing our theme.
Could you create a topic at our support forumhttp://support.janstudio.net/forums/forum/themes-support/gecko/, we will send you version 1.5.1
Best regards
Hi, Just a pre-purchase question. I am trying to work out what the differences are between Gecko and Claue? Is Claue an update of Gecko or are there any other significant differences? I see the IG shop in Claue. Any difference in performance/speed between the two? Thanks.
Hi,
Thank you for interested in our theme. Claue have some new plugins PinMaker, Instagram Shop, Product Bundle. The performance/speed the same in 2 themes.
Thanks
Thanks for that, will buy now.
Thank you so much!!!
Hi, I have just bought your template but I looking for the psds file. Where I can’t find this please. Thx for your help
Hi,
Thank you for choosing our theme.
We send you link via email. Please check
Best regards
Is there a way to remove the size guide?
Hi,
You can remove Size Guide option by go to JanStudio > Theme Options > WooCommerce > Product Detail Settings > Size Guide Image > Remove
Best regards
Thank You!
Hey there! I just got an email notifying me of an update, but I don’t see a new update in the change log.
Hi,
Thank you for report, we forgot update change log, you can check change log in the file download from ThemeForest.
Best regards
Hi, Am Planning to purchase your theme, but before is your theme support RTL arabic language, what’s your support system how long you response to bug raised,
Thank you for interested in our theme.
1. Our theme work well with RTL language. 2. Our support system at http://support.janstudio.net/forums/forum/themes-support/gecko/ 3. We will fix bug as soon as possible.
Best regards
can I have your theme for trial, because my site is fully Arabic with no english, So I want to test it before I purchase.
Because I have purchased one theme they say they support Arabic even they promised me they fix any bugs but they after 2 months they inform me they won’t fix any bugs, and their support system was the worst, so my site is ready just I want to apply a theme that support arabic
so playing safe here, I hope this possible ..
Am sorry if am overwriting .. 
Hi,
You can try our demo at http://temp.janstudio.net/gecko/, let us know if have any issue. We will check and fix soon.
Thanks
Thank you, what about refund policy
We will give you refund in 30 days after purchase if you don’t satisfy with our theme.
Regards
Hi is there any way to get rid of the full screen search? I still want a search facility, just not full screen.
How do you want with search. Could you create a topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue. and your suggest, our team will take a look and help you do it.
Thanks
Hello,
How many plugins does this theme use? I am afraid if 3rd party devolper abandons his/her product that it will break theme.
Is it possible that every page category has his own filter system? Eg. Shoes have size 33,34,35 and so on clothes have size xs, ’s, ‘m and so on.
Thanks
Hi,
Thank you for interested in our theme.
Our theme required 2 plugins ( JAS Addon, VisualComposer) and recommend 10 plugins, these recommend plugins you can install or not.
Yes, the filter will work on all product category page.
Best regards
Pre-purchase question – When I visit your vertical demo on mobile it looks completely terrible, is this the same in the actual version of the theme?
Hi,
Thank you for report bug, we check again and saw the issue, we will fix and update soon.
Thanks
Hi,
We fix issue with vertical demo on mobile. and update, Could you please check it again.
Thanks
I already informed envato about my email to travis@envato.com, below.
To travis@envato.com Today at 10:26 PM Hello there.
I bought at April 2017 the theme Gecko for 59 US $ Gecko – Powerful Ajax WooCommerce Theme
so to update my site and make it look better. After months of work to adjust every single detail on the theme ( where I have to say – as for his theme – that the author was really helpful ), came the last day that finally I wanted to upload the theme on my main domain. So long i was using a subdomain under my main domain so to have time and space to check everything . Have to say, that even how and where to keep\load my new theme to work with, I found it by myself. Jan studio did not help on that , either. But I thought that at the final stage he would. So, yesterday, I asked the author of the Gecko theme – Janstudio – to help me to upload the theme on my server, on my main domain, removing the old files and put all the new ones.I asked how to do it, so, not to loose or corrupt any file, which finally happened so. He replied that I had to contact the hosting services and not him. After some pressure, he asked me to give all my log in details and codes so, SOMEBODY, NOT HIM to check. So, to give him access to my information, products, photos, texts etc because he is lazy to do it correctly. I even asked him to charge me separately, for the information and help to upload the theme, but he denied. !
That means that after so long time, so many hours of work on his theme that I purchased, so long nights with less sleep, he could not help me any more on THE MOST CRITICAL PART, TO UPLOAD THE THEME CORRECTLY. What a shame !! What a behavior !! I had the final product, after so many efforts and I could not use it. So embarrassing.
He never mentioned clearly that he does not support the server uploads. HE NEVER SAID THAT ! He just left me now hanging, with a site that is finally broken since I lost files, database, and now i have to re do everything from scratch !
I am waiting of you guys of Envato, to take care of this issue. I do not trust any more any envato product since things are so fuzzy.. I wanted to buy the WIX themes before and use their services. But I found envato themes more attractive, you also say that envato is a group of IT specialists, programmers, html and php experts, so I felt so safe with this, so many professionals, I thought will be the best to rely on them… ! ! . By my results as now, nothing close to that !!!
So disappointing !!!!!!
You have to take some action. Please let me know, I have all communication chats with the author at your disposal I do not want just my money back as Janstudio asked me to do. These money are too little for my time that I lost for soooooo long , 5 months now ! ! Is a shame !!!!!
I look for legal actions now.
Thanks
Thanasis
Hi Thanasis
Please calm down and read the latest message from me.
Thank you.
Foster
What message? The one that says that you cannot support if I do not give you my site info? Of course you can ! As wordpress have specific templates step by step how to load a theme, in 2-3 different servers you should have too. I am using plesk. I said it from the beginning. You simply DO NOT WANT to support this way, you want to keep a record of every site’s info and data. This is the reason and nothing else. You definitely know how to upload on the server, with just GIVING some instructions. Now is too late, my files all gone, most erased, I try to recover them now from backups, YOU CREATED A HUGE MESS !!! You wasted my time for so many 5 months, you are not worth anymore to talk with you ! NOW EVERYTHING FROM SCRATCH AGAIN.And why? because you want the easy money… Keep the fmoney that I paid ! I do not want them back ! I want real responsible people to take care of the problems. Not the f 59 US dollars..
This theme DOES NOT SUPPORT THE SERVER UPLOADS. IF YOU MAKE ANY MISTAKE YOU LOOSE ALL YOUR WORK ! DO NOT BUY THIS THEME ! IS A WASTE OF MONEY ! THEY CHANGED THE ITEMS SUPPORT TERMS JUST NOW BECAUSE OF MY COMPLAINTS ! LIARS !
Hi
This is the previous message which I sent http://take.ms/Zghwa
Your issue is a specific case, we have never use Plesk hosting before, we cannot know how it works. So we just want to ask you the site’s info to give you a clear instruction. WE DON’T KEEP ANY PRIVATE INFORMATION OF OUR CUSTOMERS. We are here try to help you if you don’t cooperate we don’t have any solution.
Hope you understand the meaning
Foster
You are not serious….11 million sites with plesk and you dont know how it works..
Information below from plesk itself : https://www.plesk.com/about-us Plesk is the leading WebOps hosting platform to run, automate and grow applications, websites and hosting businesses. Being the only OS agnostic platform, Plesk is running on more than 377,000 servers, automating 11M+ websites and 19M mail boxes. Available in more than 32 languages across 140 countries, 50% of the top 100 service providers worldwide are partnering with Plesk today.
I can see the information of your hosting service, But I don’t know what is the technology besides it. I can find very much the guideline on google like this https://mediatemple.net/community/products/dv/204405724/creating-and-restoring-backups-using-plesk's-backup-manager to give you. But I just want to give you the best solution, It will not take a lot of time for you and for me.
Your product is the most expensive in Internet !! I am wasting 4 days now, and will go to a wasted week and even more, simply because you do not give a shit for support. I am making everything from scratch again, files lost, databases corrupted, YOU CREATED A HUGE MESS !!! And still have to ask around to find out how to do the upload to the final domain. Support my ass !!! It was not 59 dollars i lost , was a loss of thousands so far, malaka ! You helped me to create a nice web theme, and when finally it was finished, you denied to help to upload it correctly on the main domain. You playing games with me by sending bullshit information about how to make a backup on Plesk ! I did not ask that, malaka , you reading the posts or not? What do you think is the web page I made for? To play your games? Is made to make money, is my business based on that and you left me on the most critical moment. I already lost so many customers, because of you. No new site is running now…
I was investing on your theme and the final upgrade of my business was based on that fucking theme. I even asked you to charge separately and help me. You left me without support the most critical time. I WILL NEVER FORGET THAT !
At any case I can inform people to stay away from you I will do it. In forums, in youtube, at any place I can talk. As I lost so much money because of you, you will to have the same. You are not a professional ! You just care about the money and you don’t have any ethics. It would cost you just some hours for you to check how the most common servers are working and have a separate charge if necessary for extra info and templates.
http://take.ms/F1szG
http://take.ms/oSFH8
http://take.ms/AccNw
http://take.ms/JGDhl
http://take.ms/TTjC3
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http://take.ms/eOdR2
https://themeforest.net/comments/17368979
No one over 1 day for a response, we always try our best to help you.
If you don’t cooperate, we can’t help you to solve the problem.
No, you don’t get it !!! You helped me to build a nice looking car and you left me without the key to drive it ! !!! You still playing with me ! I lost so much money because of you !!!
We are still here to try to help you. Are you understand?
I lost most of the files now ! I am building everything from scratch again !I Can you get it?? I DO NOT HAVE ANY THEME COMPLETED ANY MORE ! MOST FILES ARE MISSING ! TOO LATE ! DATABASE CORRUPTED ! GONE ! Can you get it that you drove me to try by myself since you have a shitty support for the most important part, the final upload to the domain on my server???? You do not want to help beyond the build of the theme ! After the theme build you don’t give a shit how we will actually activate the theme on real life on the final domain. I EVEN ASKED YOU TO PAY FOR EXTRA INFORMATION ! I WAS DESPERATE TO HAVE IT RUNNING ! GOT IT ??? YOU ARE USELESS , YOU DO NOT UNDERSTAND HOW IMPORTANT IS A SITE ! I PROMISED TO MY CUSTOMERS THAT WILL WORK PERFECTLY, WITH MANY NEW FEATURES , SO TO BUY MORE AND EASIER, I MADE ANNOUNCEMENTS, I SPOKE TO EVERYONE AND FINALLY TODAY WE ARE STILL FIGHTING !!! AND YOU KEEP ON INSULTING ME !!!!!!!!!! TOO LATE TO HELP ME ! I asked you for templates to show how to do it. As Wordpress is doing, as google is doing, as facebook is doing, as any serious company is doing. Instead you insisted to give you access to my site. Soon I am writing a message to Collis Taheed and anyone else around him. They have to be informed of the quality of their services
Don’t want to talk with you again!!!!!!!!!!!!!!! You do not deserve it
Bye !!!!!!!!!!!!
You lost file or database wasn’t our fault. We still keep all the support log, you can do what you like.
This is your mistake when you move your code to another folder and you said you lost your code, we ask you your site’s info to help you solve this but you didn’t cooperate and send us anything. How we can help you if we don’t have any info to check.
Hello,
About the heading font sizes, where could I see which font (H1-H6) is which? Now I’m not sure which font sizes to change in order to do the changes I would need to do. Do you have some kind of documentation on this?
Hi,
You can check and change font size of heading tag h1-h6 in JanStudio > Theme Option > Typograhpy.
Best regards
Thanks for your quick reply! I actually meant, is there documentation on which heading is which? For example if I want to change the menu header font size or the font sizes on the product page?
Hi there
Sorry about that, the setting of H1-H6 for the post content only. If you want to change anything,
please let me know, I will give you a hint
Cheers,
Foster
Hi again, I’m still a bit lost with the font sizes. I would like to change many of them, but cannot find the right place to do that. For example, where can I change the product title heading on the product detail page?
Hi
You can refer this solution
1. Open your site on chrome browser and right click on your site choose “Inspector” http://take.ms/wrvSv
2. http://take.ms/MSjif
Cheers,
Foster
Now I finally got it! Thank you so much for your help!
Hi,
We have created blog page with virtual composer in our web site (www.misespinilleras.com/blog) but it is not the same of your demo (http://janstudio.net/gecko/fashion/blog/).
In your demo post appear in 1 colum and we can only put 2 colums with virtual composer.
How we can create our blog page same of your demo?
Hi,
Thank you for choosing our theme.
You don’t need use page builder to build blog layout, please remove content you built on blog page after that you go to Dashboard > Settings > Readings > Post page > Blog http://take.ms/BIyPb
Best regards
Hello Jan,
I am using Plesk
I went at my hosting settings to see if I can rename my www.testing.gecko.com ( example ) as the original domain www.gecko.com. Instead, word press asked me to use it as a wildcard sub domain by removing the word – testing- and by adding an * ( asterisk) instead of the word.
By this way, it was saying that any time somebody types the domain name www.gecko.com or any other sub domain it will automatically re direct to the original www.gecko.com. I assumed that it will read automatically the wordpress site I created.
Since the moment I did so , I lost the sub domain , now shows nothing on the browser, it says corrupted content error, I also have no more access to modify my www.testing.gecko.com site that I created for so long with word press and gecko theme. WTF is this? Are they serious in word press??? I also tried to rename my www.*.gecko.com wildcard to put it back as it was as www.testing.gecko.com but there is no more way to do it. There is no field anymore that I can change.
I am completely disappointing !!! So much work and I cannot do anything now. I need help urgently ! I waste half of my day so far. If at least I can move all the files to the root directory as I am asking at my previous post and I have the site running will be ok. But still, I do not know how to have the word press access again to modify my site.
Need help!!! is very annoying to reach to the end and finally everything does not work. I promised, that my site will be ready, running at 1st of September.
Please help
Hi thanasis,
Hope this article helpful for you http://www.inmotionhosting.com/support/website/htaccess/force-www-htaccess if you can’t setup this you can ask support from your hosting provider.
Best regards
So you cannot help…what do you mean the host provider? his hosting works, the problem is with your side. I need clear instructions how to upload the site on the server. What is the point to make a web page by using a wordpress theme that you modified if I cannot load it on the server? You should have some instructions of how to load the finished wordpress site on a server.. What to do now??
I checked for hours now all the possible ways by my self. By asking your help, means that I have no more ideas about. Where the finished theme will be loaded? You should have some templates at least with the basic instructions,to try.
Hi,
Did you try switch to another theme? If you want all site (testing.geckoc.com and gecko.com) redirect to www.gecko.com you don’t have to create new folder on htdocs you only config follow the article i sent or change on your .htaccess file. This is issue of hosting setting not related to our theme or any other theme.
Best regardsi made a mistake by using the wildcard of the wordpress for my finished theme that I bought from you. Now I have no site running , no access as I had before, I cannot work at all at my site that I was preparing for months, and you telling me to ask the host provider that his hosting services are running correctly. And all this because you simply did not mention what to do and what not to do regarding wordpress . You could tell me from the beginning that you do not support anything else beside your theme. I would never buy it if I knew it would be so. Because there is no sense to buy something that at the end you cannot use it. You should create 3-4 templates of the most common ways to load the theme at the most common servers. Cannot leave me now with nothing at my hands. ! Even if I re make the whole site again, I still need to know how to load it. And at the end of the day you can ask for extra payment for those like me that do not know how to upload the theme. This price for the theme and its support, this price for the upload instructions, e.t.c., I am waiting your instructions
What another theme? THE SITE AS A SUBDOMAIN WAS RUNNING FOR MONTHS.It was running as testing.gecko.com instead of gecko.com. I made all tests there I even showed to the people. I only asked how to load it on the server by removing the old site that was not made by wordpress and put this on its position, and with the original domain name www.gecko.com. Just to remove the word testing in front Is it so difficult to know how to do this?
Hi,
You still confuse. The theme is only load the content. The issue because you move your code to another folder so you can’t view your dashboard. I told you ask support from hosting provider they have more experience than us in this issue, they can help you check. We only can help you the issue related to our theme https://themeforest.net/page/item_support_policy, to check your issue, we need (cpanel, ftp, domain, database…) You even didn’t send us your site url, how we can help you without this. Only you and hosting support have this information and can be solve this issue.
Hope you understand for us.
ok I will send now all the information you need, can help?? I did not send before any info since from your answers I could solve the problems. So, where to send the info you need?
Hi, could you send your cpanel and ftp information via our profile at https://themeforest.net/user/janstudio. I’m only front-end support, so i recommend you ask support from hosting provider, I will try to help you solve now if can’t i will tell my technical support to help you on tomorrow.
I saw not fair action from you when you change your rating. You request support related hosting issue, i recommend you contact with hosting provider support to help you but you still request support from us. And when we ask you provide your info to help you check your issue, you don’t send us anything. How we can support you without any info from you.
Please request refund we will back you money, waste time to support you.
Hi thanasis322
Foster – founder of JanStudio is here. I’m so sorry for the unwanted inconvenience. We always wanted to bring all the best for our customers. As you can see on the review list, nobody said is bad support. Our staff just asking you site’s information to support better and you refused to share it. So we can’t support for you, but we shouldn’t tell like the previous reply. I’m sorry about that.
To be fair, if you can give us information about your site, our dev team will be more than happy to help you test and, if possible, find where the problem really occurs and the way to fix it.
All the best
Foster
Hello Jan,
I almost finished my site, I was working and checking on that as a sub domain so long. For example as www.testing.gecko.com Now I want to upload it under the httpdocs directory of my server, where the original – exampe – www.gecko.com resides. I am moving all files of the current running site – example – www.gecko.com to another empty folder I created at the server and I move all the files of the sub domain – example – www.testing.gecko.com into httpdocs folder but nothing comes up. I can see only the favicon at the top and a completely empty white page.
What do I do wrong?
And how I can have the correct domain again instead of the – example – www.testing.gecko.com I am using now?
Please advise..
Hello, I have just changed the payment page link. But I can’t change checkout button at mini cart. Please help me!
Hi KienHuu,
Thank you for choosing our theme.
You can check link of checkout button by go to WooCommerce > Settings > Checkout > Checkout Page > Select the page you use choose for checkout. http://take.ms/pkSlV the button will link to this page.
Best regards
I have already checked it, but checkout button at mini cart not change. You can test it by change name & link checkout page. Thanks!
Hi,
I checked again with default theme it have same issue this issue because cookie now you have to empty cart to update link of on mini cart.
Best regards
It’s fixed. Thank you very much!
You’re welcome. Feel free contact us again if you need more help.
Hope you love our theme and consider give our theme 5 stars rating at https://themeforest.net/downloads.
Cảm ơn bạn rất nhiều
Hello, And now, i have a problem with translate at “additional information” tab in single product page. I can’t translate it with Loco Translate plugin. Please help me!
Hi,
You can translate in Loco > Plugins > WooCommerce. If you can’t please create a topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue and your site info, our technical team will take a look and help you solve your issue.
Thanks
Ok, thank you!
Hi,
I would like to change some things in the variable product, how would I do this within the chid theme?
Thanks
Hi,
Could you tell us more detail about this?
Thanks
Hi,
Thanks for the quick reply
I want to change some things in the add-to-cart template for variable products.
The file I want to change is within the core/libraries/vendors/openswatch/templates folder, but I dont want to change the original file in the theme in case there are any updates from you. So my plan is to overwrite it in my child theme… but if I put it in the same folder in my child theme the original file is still beeing used. So the question is what’s the best way to achieve this?
Thanks
Hi
You can use this code, add this into functions.php of child theme https://pastebin.com/pshFcW3F
Cheers,
Foster
Hello Jan, I accidentally erased the menu titles, I restored them later on but I finally lost the word ’’hot’’ ( the one in red color ) over the SHOP tab. How to put it back? Where are the settings for this?
Thanks
Hi Thanasis,
You can follow our document at http://janstudio.net/gecko/document/#menu-badge
Best regards
Thanks, fixed ! The location of that setting is …very hard to find it..!
Hi, Does it have RTL Support?
Hi,
Thank you for interested in our theme. Yes, our theme can work well with RTL language.
Best regards
Dear all,
we have just seen that the pictures that are shown in the mini cart and on the checkout page are not quite the right size. We are not sure how to fix this issue. Can you please advise?
Thanks so much
Hi
I’m sorry, could you please explain more about this issue?
Hey, so when someone drop something into the cart, there is the option to show the minicart. The product pictures that appear within the mini cart are not adjusted to the size, so you don´t see the full product. The same problem appears on the checkout page, where the order details are listed, next to the products there is the product image again, where the size is not quite right.
Hi
Could you please take a screenshot to describe this issue?
Hey, we just sent you an email with the screenshots to janstudio.net@gmail.com
