7066 comments found.
Is there an option to share the product on Instagram? I can see Instagram among the Social Media icons, but product sharing options seem to be only Facebook, Twitter, Google+ and Pinterest.
Hi there,
As far as I know, you can’t share posts or products on Instagram, you can only upload images. Please feel free to correct me if I’m wrong. That’s why the feature is missing from the theme.
Cheers, Alexandra
This theme is very awesome but… since the new one, the custom css window is very small to do a good job sometimes… It’s bad… we can’t have a bigger window ?
Hi @monsieurk,
Thanks for your feedback. At the moment the Custom Code window is limited to that size since we upgraded to Kirki. I can see the need for a bigger window and I will submit a request to our developers to bear in mind this option for a future update.
Cheers, Alexandra
Hello UPGRADED the WPML and gives me this error on FOOTER Warning: array_key_exists() expects parameter 2 to be array, boolean given in /home/nicolame/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/widgets/class-wpml-widgets-support-frontend.php on line 44 seems related to theme have you know of this problem?
Hello,
Thanks for letting us know! Can you please do me a favor and open a new request on WPML support since they’re handling this type of requests.
Cheers, Alexandra
Please talk to your support team to answer in an acceptable time.
Sorry, I don’t like to use this way, but the support team do not answer!
I’m still waiting since a week for an answer.
The issue i have, is, i cannot install at highest network level for a multisite installation the necessary plugins,. Only a level below at the single wp Installation i could install, but that’s not the way to do.
I’ve gotten answer already to send backend credentials. So i’ve sent it a week ago. But since then, no one answered.
Thank’s for your Support, wp-teo
Hi Theo,
I’ll shoulder bump Adrian to reply right away. You should get a reply anytime now.
Cheers, Alexandra
Hi,
I’m waiting for you to answer my problem please.
I need a solution.
Id #39928
Thanks,
Hello,
Adrian is just looking into it. A reply is on the way! Don’t forget to check your email Inbox.
Cheers, Alexandra
Ok Alexandra,
Thanks for you fast reply.
Best regads,
Mike
Hi. I have a few questions about this theme: 1. Can I have a live chat option on my website by using this theme? 2. Can I have inventory of my products? 3. Can I do direct payment to a bank account instead of Paypal? Thanks,
Hi @mary1984,
To answer all your questions at once… Yes, you can have all those options by using plugins. I can only recommend you look for plugins which better suit your needs, there are plenty you can choose from! 
Cheers, Alexandra
I need help with configuring my product page. https://crichtonchest.com/shop-3/rare-natural-crystal-quartz-pendants/
I want to move the Add to cart button all the way to the bottom of the short description and get rid of the space above the title so my title and image will line up together. I sent in a request through the Facebook messenger app, but its been about a week and I still haven’t gotten a reply. I feel as though these minor tweaks will take no more than five minutes to achieve. I just need some help
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Cheers,
Alexandra
Dear Adrian,
There is a problem with the Shopkeeper theme when viewed with an iPad (I tested with an older model). Images on woocommerce product detail pages keep forever loading, additional images are not viewable, hamburger menu does not work in vertical position, search icon in menu does not work etc.
The site Shopkeeper uses as an example site (thebrownpaperbag) is also malfunctioning.
Are you working on this problem?
Hope to hear from you!
Robert
I can see you raised the same questions in a second comment so here’s my reply again:
I checked your website on and Ipad and it works just great. We’re currently running tests with older versions of Safari and we’ll include more fixes in a following theme update.
Cheers, Alexandra
Dear Adrian, I love your theme but images do not work well on Ipad in the shop you use as an example: thebrownpaperbag.net. Images keep loading (never ends) on the product detail page, additional images do not work, hamburger menu is not functioning, search button is not working etc. Have you noticed this problem that is disastrous for a shop?
Hello Robert,
I checked your website on and Ipad and it works just great. We’re currently running tests with older versions of Safari and we’ll include more fixes in a following theme update.
Thank you for your patience!
Cheers, Alexandra
Thansk Alexandra!
Hi there
I just have a quick question. I bought your theme I while ago and want to work again with it after your great improvments.
I have a small problem because I have in front of all my product describtion this symbol “•”. With your theme they look too heavy so I wonder If you have a solution to bulk delete all this symbol from my site.
Thanks so much for your help.
Best regards and a nice day
Hi Raphael,
The only solution that comes to my mind is custom code. So you should be able to use custom code to remove that symbol or the tough way… edit each product and manually remove it.
Cheers, Alexandra
Hello how are you I have a question about expiration of the theme What will happen If expired
Can I use the theme after the expiration date?
Hi Ahmed,
Theme updates are for life and can’t expire so you are safe. The theme support does have an expiration date and this means you can’t open new tickets on our support channel. You can renew your support time any time by accessing the theme page.
Cheers, Alexandra
Thank you so much for the answer
Hi again,
I have a problem, again.
I need to know how a can remove the date, author, etc
I tried using .entry-meta { display: none; }
but is not working, i dont know why.
Also, im using this plugin: “WP Author, Date and Meta Remover” and is not working.
I have 2 problems with this one, please.
Thank you.
Hello again,
I can see Alexandru already offered a solution to your question. Don’t forget to check your email Inbox.
Cheers, Alexandra
Hi there,
Is there a way to adjust the background row height? The page is based off of “Small Biz. Owner Bio V1”. I need to be able to adjust the height of the row that contains the pic of the shopkeeper much smaller.
Much thanks!
Hello @anonuser001,
Yes, Visual Composer offers a built in option which allows you to change the background row height. Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Cheers,
Alexandra
Hi
I just wanna know how i can change the link color in sub-categories
Example: https://ibb.co/gW9aKF
They are in BLACK, over mouse is orange and thats fine but i needed in WHITE.
I don’t see any opcion to do this.
This is very simple but i dont know how. I tried with CSS but i dont know why is not working. Can you help me?
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Cheers,
Alexandra
Hi
I have a question about the Categories Grid. The label of the Category is white, can I change it to black?
Regards Niels
Hi Niels,
You can change the font color of your categories by using custom code. If you need further help, please reach out to the support team
Cheers, Alexandra
HI , With regards to the theme only being compatible with the latest version of safari. is there anyway you can test previous versions and send me a download link to an older one that works.
I need to launch my site soon and I obviously need it to work.
Would be better to have the latest theme that is fixed if there is an estimated completion time for this.
Thanks
Hello @liftwebdev,
We’ve managed to find out that the theme is more advanced that older versions of Safari can work with. We’re doing our best to build a fix which will be included in a following theme update.
Cheers, Alexandra
Great, thanks.
Is there anyway you can tell me when changes were made that stopped Safari 9 and under from working and if possible send a link to download that version.
At least then I can get my site up and running and await an update that fixes the issues.
I have visited a few sites that use Shopkeeper that work on older safari versions.
Thanks
I am not able to see the quantity or add to cart button on my product page. Anyone aware of this issue? One is a simple product and other 2 are variables. I have all the price info set.
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Cheers,
Alexandra
@ yamigabriel I’m not a developer – but to add pictures to the grid – You must go to product category, and add pictures there. They will show up in grid after that.
Thanks for your help! 
Hi, i have a big problem.
I’m trying to edit the product categories – grid BUT i can’t see where i can put images on the grid?
Example: https://ibb.co/icGjuF
I try to read another similar problems but i cant find nothing.
Why my grid doest not has images? Can you help me?
Thank you.
EDIT: I have all my products. Everything. This is my last thing but i dont know where i can put my images.
@mvp84 i did it. Thank you!!!
Happy you managed to make it work! Just FYI if you need further help, here’s where you can reach out to the support team
Cheers, Alexandra
Hi Adrian, I’m having a problem where the main font only works on chrome. On Firefox and Edge it shows the default font. The Google font is called Amiko. Thank you for your time.
Hey there,
I did a test and Amiko font shows up just fine on Firefox and Edge. You should clear your cache and check again.
Cheers, Alexandra