21503 comments found.
Hallo,
how can i hide the title of a gallery/album image 1) mouse over 2) lightbox opens – the title at the bottom
i already postet in your helpdesk – but still haven´t got any answer!
thank you!
Hi,
Please note that support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
A bit patience, please. Thanks!
thank you!
Hi, Can I use this theme on more than one site? I need it for my company’s website and my online store. Expecting your feedback
Hello,
According to Envato Regular License, you need to purchase 1 license per 1 site you build: https://themeforest.net/licenses/standard
This is true to all themes on ThemeForest.
So does it mean I will have to pay $78 ($39 X 2) before I can use this theme on my two websites?
Well, you don’t usually do two websites simultaneously.. You can purchase second license when you’re done with first website.
How to add custom social icon. I found post on your forum but still don’t understand because of tons of cod there. Help, pls
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Is the theme switch the language automatically to the wordpress language. If not, how do you switch the theme language (admin and frontend) This is a pre purchase question Thank you
Hi,
Theme will inherit the admin area language if it is on the list of supported languages.
Any way to purchase a pack of licenses?
Hi,
The easiest way is to add a theme to your cart and then change the number of licenses in the cart.
hi, is it possible to have two different menu. i explain :
i have a home page with microsite template (without menu and footer). this page propose two direction : corporate and particular. each direction has his own navigation.
thank you
Hi,
Technically yes. But you’ll have to use microsite page template on each page. Which can be inconvenient.
I’d recommend configuring a “multisite” WordPress instance and create 3 different subsites for “homepage”, “corporate” and “particular”. That’s how our whole theme demo is configured.
Hi,
I really loved your themes. They are amazing. Before I purchase them I need to know a couple of things first.
http://the7.io/conference/Is this a one page theme only? Can I create menu links and menus dropdown instead of the #onepage scroll down?
Do you have those features like tabs and accordions?
Thank you!
Hi,
You can mix, match and change different pre-made websites. You can make a multipage website out of one-page and vice versa. You can change the menus and all other sort of things to build a site you want. And yes, there are both tabs and accordion elements.
Hello! Thank you for a great theme, it is phenomenal. I have one problem – I use the DANCE template and I have trouble displaying Instructors in the browser FIREFOX. Previews overlap.
Can you help me how to solve this? Link: http://the7.io/dance/#!/instructors
Hi,
There’s a small issue with custom CSS code for Slider Revolution (that section is Slider Revolution) – thanks for pointing on it. We’ll fix it within couple of hours. You can get in touch with our support at support.dream-theme.com for a quick fix. Thanks!
When using the Album masonry grid (http://the7.io/main/gallery/albums-masonry/1-albums-masonry/) on mobile, a user must double tap an album for the photo scroller to pop up. Is there a way to fix this so that a user only has to click once? (Also, the mini images do not show up when the mobile version “hovers.”)
Hi,
Thank you so much for your report! – forwarded it to our dev team. They’re on it.
Thanks! Do you have an idea of how long this might take?
If I’m not mistaken it is already resolved (but not yet released). Please get in touch with our support – they will provide you a quick fix.
Can i use this theme for multiple sites or only one licence?
Hello,
As with any other theme on ThemeForest you are required to purchase 1 license per 1 site you build: https://themeforest.net/licenses/standard
Hi, I have a theme that has not been updated in the past 2-3 years. The website uses theme 4.4.4. I believe it would be best to update the theme in steady increments, so the website does not break. Should I do that? And where can I locate all the theme downloads beginning at 4.4.4? Thank you
Hello,
Updating from 2-3 years old theme (the first generation of The7) will require significant amount of work both in terms of setting up theme options and overhauling the content. The process is straight forward: you make full site backup; download the newest version of The7 from ThemeForest; install it instead of the older one and methodically work both on content and theme options.
Hi, is your theme fully translated to french? Thank you
Hello,
Yes, there is a ready-made French language file.
I have seen in one of your comments that there is a option to disable featured image on the post but still have it show up on blog list. Is this also possible with custom posts?
Hi,
Can you please clarify what you mean by “custom posts”?
Thanks!
I got custom posts music, albums, reviews. they are custom posts created by toolset types plugin.
Hi,
When you create custom post types, you’ll have to create templates for them. Standard The7 post/page setting will most probably not work automatically.
Used to love this theme, until they made it so you can only update the bundled plugins via the WP control panel. Now each time I try I have issues and now waiting on support to answer my ticket and in the meantime my website is broken because for some reason it won’t update RevSlider properly.
Rated this theme a 1 star till issue gets fixed. I may consider leaving this theme altogether. I’ve purchased 5 licenses too. Not happy.
Found a way to get RevSlider fixed. I had to delete the directory altogether via FTP and then install again via The7 Plugin Dashboard in Wordpress. Then it gave me a already installed error, and is back to normal.
However, this theme still gets a 1 star for the trouble until this issue gets resolved.
Hello,
I’m sorry to say this, however from your description the issue was on your server. Why rating the theme 1 star because of the server issue is a bit weird to me.. however that’s your right.
Because I’ve never had this issue at all with any other themes on the same server, ect. So to me, I believe it is an issue with the theme. Why have I not had this issue with other themes that allow me to update via the normal Plugin dashboard?
And why don’t you allow an option to update the bundled plugins manually?
Because of copyright concerns.
I’m no longer able to use the Backend Editor to edit pages or posts within the 7 theme. It just stopped working. This sudden lack of theme functionality has forced me to edit everything in Text mode, which is cumbersome.
Has anyone had this issue, and does anyone have a solution?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I’m missing the Wizard button and can’t start it anywhere else. Is he out on a magical journey?
Hi,
Sort of.
We were testing newer version and forgot to enable back the current one. Please get in touch with our support – the will help enabling it. Thanks!
Скажите пожалуйста, я хочу купить этот шаблон, есть ли в нем русский язык ?
Здравствуйте!
Русскоязычный языковой файл присутствует. Также в службе поддержки есть русско- и украино- говорящие инженеры. Однако, обратите внимание что все инструкции к теме написаны только на английском.
wanna try it, but a little bit worry about web speed.. 
Hi,
Can you please be more specific what exactly you’re worried about? Site/admin area responsiveness / server resources consumption / Google Page Speed test results / etc.?
Hi,
I look your online shop demo. Can i change colors whitout code in online shop demo ?
Thank You
Hi,
Yes, sure!
I have a big problem and I tried to find a solution literally everywhere and no result. I purchased a 7 theme license and activated it on my website. I was able to try it and use it for 2-3 days, before my site crashed. I had to delete my site and start using the file manager, but I wasn’t able to deactivate it before that. Now, I’m trying to de-activate it using the item support system and no result. I have all the infos needed with my purchase, but I always get the same error even though the infos are good. I really liked the theme, but i’m gonna have to ask for a refund since theres no alternative to a system that doesn’t work. Is there a phone number somewhere? Anything beside an automated system that doesn’t work or my situation. Thanks, sorry for the bad english.
Hi,
We’ve noticed that you’ve submitted a refund request with same questions. Please be advised that it was already answered.
