5191 comments found.
theme is not compatible with bbpress and most popular avatar plugin (WP User Avatar), this combination does not work
Hi,
Thanks for purchasing our theme.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.
Click Here To Create An Account & Get Support
Thanks
I sent the ticket on 11 Sep at 8:51 PM
I sent the ticket five days ago, what’s wrong with you guys? with this technical support you lose customers, the theme is wonderful but the technical support is very weak
thank you very much, for solving this problem! 
Hello I can not update the plugin below
Jannah Extensions 1.0.5
error: cURL error 28: Connection timed out after 10001 milliseconds
Hi,
Thanks for purchasing our theme.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.
Click Here To Create An Account & Get Support
Thanks
Hi, I have a question. How to integrate Facebook comment into single post page comment?
Hi @solomennguyen!
Thanks for using Jannah.
All support is given through our Support Center. Please open a support ticket there, so we can better assist you
Thank you, we look forward to serving you!
Best Regards.
Hello. I see you are voting for upcoming demo. ” I want you voting for three column style .” You said me in last comments to hire developer but you can do it better because you create this theme thanks.
Hi @Mohj!
Thanks for your interest in Jannah.
Actually, we don’t have any plans to add this feature in the near future.
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello Do you think you could add this section to the banners in the header? https://i.imgur.com/ZrNbUg9.jpg
Hi @wpuerta!
Thanks for using Jannah.
For now, there is no an automatic option for that, so you will need to add them manually in theme’s files.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello
Congratulations on the theme, I wanted to ask: in “Advanced Settings” there is your cache and minified CSS and JS option, I use currently W3 Total Cache, how should I behave? Should I activate only one of the two? Your cache e minified system makes the site fast so I can delete W3 Total Cache?
Hi @sabry65!
Thanks for using Jannah.
You need to disable the built-in theme cache option when you use a cache plugin, the theme’s cache option is just a basic method to caches some sections like menus and widgets only.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, it’s a very beautiful theme. I checked out a few demo before buying a demo. I have a problem with LazyLoad. I tried it in different browsers, but it works in google chrome 61.
https://jannah.tielabs.com/demo/Bug images I’ve tried on several different devices.
https://pasteboard.co/GKDUCJq.jpg https://pasteboard.co/GKDVq83.jpgPlease fix this bug. Will there be another discount?
Hi @omid33!
Thanks for your interest in Jannah.
It works fine from here, Can you please provide more details on the client? What device/browser/version?
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi @omid33!
Thanks for your interest in Jannah.
Thanks for reporting this issue, we just released version 1.2.2 and the problem has been fixed.
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
great theme see www.activavida.co
We love our customers and our customers love us. These amazing 5-Star reviews are fresh from this past month!
Version 1.2.0 has been released with a lot of new features and improvements:
- New: 3 typography options to customize the posts titles in the sliders.
- NEW: LazyLoad for the Sliders images.
- NEW: LazyLoad for Videos images in the Videos Playlist.
- NEW: Show/Hide the Automatic Featured Image for the standard posts now works on the AMP pages.
- NEW: Added More texts to translations panel.
- NEW: Integration with the Jetpack Stats module.
- NEW: Integration with the WordPress Social Login plugin, now you can use the login social buttons with the theme’s Login sections.
- NEW: Integration with the Google Captcha (reCAPTCHA) plugin, now you can add the reCAPTCHA to the theme’s Login sections.
- NEW: Responsive in-post tables with an option to disable it in case you want to use a custom plugin.
- NEW: AMP WhatsApp share button.
- NEW: AMP Tumblr share button.
- NEW: AMP SMS share button.
- NEW: The new Audio, Video and Image widgets are now available in the TieLabs Page builder Widgets section.
- NEW: Export and Import module for the theme options.
- NEW: Logo in the Sticky menu for all headers layouts.
- NEW: Option to set a custom sticky logo image.
- NEW: Option to set the number of posts in the Check Also block.
- NEW: 7 Arabic fonts added from FontFace.me.
- NEW: Most viewed Posts for 7 days option in the posts widget.
- NEW: Most viewed Posts for 30 days option in the posts widget.
- NEW: Option to show/hide the MENU text for the mobile menu icon.
- NEW: Help links in the theme options.
- NEW: Add supports for the Private posts in the blocks.
- NEW: Now the theme highlights the primary category only in the main nav.
- NEW: Recommended Plugins section in the Install plugins page.
- NEW: Notice message when a new update is available for a bundled plugin.
- NEW: Add shortcode support for the featured image’s caption.
- NEW: Page builder Blocks now shows the child categories posts.
- NEW: Now terms descriptions supports Shortcodes.
- IMPROVED: Changed the Schema default type value of the posts to Article.
- IMPROVED: Tabs Widget backend sortable function.
- IMPROVED: BuddyPress form styles.
- IMPROVED: WooCommerce styles.
- IMPROVED: The LazyLoad image feature of the Avatars.
- IMPROVED: BreadCrumbs support for the CPT.
- IMPROVED: Post views system excludes the bots visits.
How i can create gallery from media manager in WP and to get in lightbox with popup gallery and slide by the images
Hi @Stambol!
Thanks for using Jannah.
All support is given through our Support Center. Please open a support ticket there, so we can better assist you
Thank you, we look forward to serving you!
Best Regards.
Has worked really well lately. Currently there are Safari and Internet Explorer issues! Please help! I’ve left a support ticket for you!
Hi @deaytch!
Thanks for using Jannah.
The problem has been fixed in version 1.2.1 please update your theme.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
You guys are awesome! Thank you 
@antonsoderstrom
I have brought this theme, it works well and is fast, I think its mentioned in the Author’s notes about the hosting platform or server that is required to run the theme at its best, I use Wpengine and followed the installation notes.
I increased the PHP max input vars to 5000, and increased memory to 512, I did have a couple of 500 errors when first transferring posts from Jarida, but a couple of tries and increased memory sorted that out.
I have over 5,000 posts and run a business directory with another 5,000 places inside the theme and get 97% site speed under wpengine own page speed test, 94% for speed with Alexa Site Audit, and between 89% – 93% with Gtmetrix.
Others including me mentioned support:
I have used 2 or 3 templates from this Elite Author for over 5 years, this is the first time the support has been a little slow and they have explained why, normally its very quick.
My site is Floorinsite.com.
After the recent update 2 logos appearing on header on Desktop (While scrolling) and 3 Logos on mobile device (All time)
Hi @beingteja1!
Thanks for using Jannah.
We have replied to your ticket, please check your inbox.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Jannah – Extension plugin giving update error
Hi @webduzzimedya!
Thanks for using Jannah.
All support is given through our Support Center. Please open a support ticket there, so we can better assist you
Thank you, we look forward to serving you!
Best Regards.
I sent a ticket
Hi Hope you are very well! I am considering buying your Jannah theme to upgrade a website I currently have.
Do you offer installation service including turn key ready set up, etc? It is important for me to maintain all the functionality of the current site and keep the same URL’s to avoid SEO . By functionality I mean the use of Formidable plugin which generates posts when a visitor submits a form.
https://formidableforms.com/Apart form this I am 100% open to your suggestions regarding:
-design
- style
- new functionalities that the theme can offer the current site
- replace plugins that I am using with current site with core functionalities of your theme (if possible)
In other words new site doesn’t necessarily has the look and feel like the current site.
thanks a lot!
Hi @rtomancini!
Thanks for your interest in Jannah.
Unfortunately, we don’t provide installation/setup services.
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
the importing the demo data is not working and show 500 internal server error
Hi @maheraos!
Thanks for using Jannah.
We have replied to your ticket, please check your inbox.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I wan’t to buy this theme but I need portfolio pages , What should I do ?
I want*
Hi @mg4z!
Thanks for using Jannah.
You need to use a third party plugin to add portfolio pages.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, really good work guys, this theme is awesome ! Which font did you used for Jannah TECH logo plz? Thanks
Hi @yanomis!
Thanks for using Jannah.
The Logo Font is Montserrat
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Pre-sale questions: I see that the customer support is very poor on all of the themes made by TieLabs and they seem to abandon their previous themes (especially the support) once they publish a new theme. I have also read some complaints about the speed of this theme, some were very bloated.
However, I would like to hear from someone that bought this theme – is it good? Would you recommend it? Is it fast or slow? It looks good, but customer support and speed is important, too.
It would be nice to see someones site with this build, to get a hint of what the speed is.
Cheers!