16522 comments found.
Mobile menu on the left. Can you enable the option to choose the side where to leave the menu for the mobile? Most sites use it to the left.
Hi,
At the moment, there isn’t have any option to make it but you can achieve it with a walk around solution by using the custom css.
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
4 Years ago somebody asked this question;
Hi great theme! Is it possible to have the portfolio simply display gallery photos so when you click on them a lightbox opens. http://artbees.net/themes/jupiter-demo/portfolio-modern-four-column/ I want the categories at the top, but not go into a portfolio item.
Is there any updates on this, as I am struggling to make categories outside gallery elements, using portofolio where there is to many things to remove, like titles etc, and also you can open picture just by clicking + icon
Hi,
Your request is a little bit confusing, as well as the portfolio has a lot of change now, you can see the latest portfolio items here:
https://demos.artbees.net/jupiter/portfolio/portfolio-grid-four-column/So how do you want it to be ? To remove the titles and icons, please kindly open a ticket in the support desk so our support staffs help you on this.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Please let me know if we can have separate blog pages with different categories.
Hi,
It’s possible because the Blog shortcode (use to create the Blog pages) has an option to Select Specific Categories.
See my screenshot here: http://take.ms/ucNFL
Regards.
Hello, your theme Jupiter looks fantastic!
I am strongly consider purchasing it but just wanted to check if there is the possibility to integrate more than 1 font family from my Typekit account into the theme or if I will need custom code to integrate all 3 font families that I will need? Many thanks in advance,Trine
Further to my previous question please could you also confirm that the theme would work with/ is compatible with the following plugins:
wpDataTables plugin eventesspresso plugin
Many thanks!
Hi,
1. It’s possible, you can add many Font from the Typekit account you want to the theme Typography setting and use it.
It doesn’t have any limit on this.
2. We didn’t test the Jupiter theme with this plugin yet as well as hear any feedback from the Customers about it so we can’t confirm with you if it’s compatible. However, you can ask the Jupiter theme community here: http://forums.artbees.net/c/jupiter/ask-the-community So other customers can share their experience with you and let you know if any plugin which has the same feature is compatible with Jupiter theme. Also, you can follow the compatible plugins list here: https://themes.artbees.net/docs/compatible-plugins-list Hope you understand this matter, thank you.Regards.
Thanks very much for your reply – I will check it out.
You’re welcome 
Hello there, I was wondering how to show the dropdown arrow for menu links in navigation that have sub menus. Please help me find a solution to this issue.
Hi,
It can be done with some custom css, js.
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you on this.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, is it not possible to have a dropdown menu in header tool bar section ? thanks
Hi,
Yes, I afraid this feature is not available in the Jupiter theme yet, you can ask about this as a feature request in our community forum:
http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-hereIf there are other users which need this feature, they will come and vote for it so the development team considers implement it in the future.
If you want to achieve it now you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/Hope you understand this matter.
Regards.
I can not activate the activation code, for updates, it tells me that it is already registered.
Hi,
Did you try to activate the plugins ? Please just use it normally, you don’t need to add the activation code to use the plugins.
And the update version will be included in the next update of Jupiter theme.
Regards.
I can not update the Theme, I get error that is already registered
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi! Im trying to use a jupiter shortcode and it keeps throwing a huge error with a log on the page. You can see it here 2×3
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Support expired, but from Day One I’ve had problems with Jupiter and WooCommerce and the checkout. Jupiter at unpredictable intervals shows a 404 page when trying to check out, and only a refresh of the Permalink structure remedies it (for a while). Is this a known problem? How can I get rid of it?
TIA,
Helmar
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, I just updated to latest version of the theme and experiencing some heavy problems. Suddenly a youtube video (demo content?) is loaded 5 times in the header on each page (see http://design-only.se/). Guess I have to pay another 40 USD to get help?
Hi,
This problem happens because you’re using the Original version of Visual Composer plugin.
Please kindly go to the Plugin manager > Disable and delete it.
Then go to the Jupiter > Control Panel > Required Plugins > Install the Visual Composer plugin here.
Please kindly open a ticket in the support desk and provide your site login info so our support staffs will help you if you need further assistance.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Is it possible to have different widget column layouts for different pages? I see how to change the widgets per page, but not the layout.
Hi,
It’s possible but will need some custom code to make it through.
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello, lovely theme. Please, how do I add Google ADS below every Navigation. Thank you
Hi,
Please kindly open a ticket in the support desk with your site info and our support staffs will guide you to make it:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi artbees Wher e I can put the [instagram-feed] ? in wich module or elemeent ? I dont like in footer I need it in my home page what is the good prcedure
thanks
Emmanuel
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Moreover, please tell more specific what is that [instagram-feed], is that a custom shortcode and where do you want to add it on the home page.
Regards.
Hey ! my client using that theme. i have a issue with woocommerce shop page images. We need to speed up our site . when we test it in gtmetrix its ask for server scale images, Now theme using same image to shop page and singal product page, So only solution remain to make image as tool say. but image size goes down at single product page.
following things i do by my self 1. set catalog and thumbnail size in woocommerce display settings 2. regenerate thumbnails .
but actual problem is theme using same image at shop page that used on single product page. he should use catalog image on shop page
please know me the solution if anyone know. Specially to theme support
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
A TOOK A TICKET 2 DAYS AGO!!!!!!!!! ANSWER ME LIKE A MAN. If you don’t now – say it. At least…
Hi,
Sorry, but could you please kindly provide the ticket ID so we can recheck it asap ?
Regards.
Support it’s BULSHIT. They just asking to take a ticket, when they don’t know how to solve a problem. And then, – 1 day – they asking acces, 2 day – it was impossible to login, please, can you send your confidential data again. 3 day – hmmm – everything looks good? What was your question about? 4 day – they resting, 5 day – they working on new updates and apologies… 6 day? – huh… he finished to ask questions we are nor capable to resolve.
Hi,
Sorry for the inconvenience you got, sometimes the issue needs much information and we have to ask for it to investigate the problem.
However, could you please kindly provide the ticket ID so we can recheck it asap.
Regards.
64291
Can I rate you again for your non support? Students are working in there? Can you solve at least one problem? NO!!! I need to wait for one week couse of your incapability? Shame on you. I’ll ask refund if all your answers are – take a ticket and then it’s bulshit… like to talk to persons I realized, that I now better the code them you. It’s so untheesdays… o my god. You shoud delete this from Envato.
Hi,
Sorry for the inconvenience you got.
Could you please kindly provide the ticket ID so we can recheck it asap ?
Regards.
64291
Hey, I have a problem with my hamburger menu on my mobile and tablet website. It will open and close when my logo is placed left. But when I place my logo in the center of the header (where I want it to be), the menu can’t close anymore.
My Jupiter styling options are: Header Styles: Align center, toolbar on, 2
Do you know how I can fix this? Thank you.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
2-Mega menu When i set menu as Mega menu the drop down menu is not working basically link is not working as mega menu Please tell me how to fix Thanks
Hi,
1. You can use this solution to control the Related Products display number:
https://docs.woocommerce.com/document/change-number-of-related-products-output/It surely works with Jupiter theme.
2. Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I can’t find the Google Maps API in Jupiter -> Theme Options -> General -> Global Settings
Please help
Hi,
It should right in the Jupiter > Theme Options > Global Settings > API Integrations, see my screenshot here:
http://take.ms/LXEwVIf you mean to find an API key:
1. Go to the Google Developers Console.
https://console.developers.google.com/flows/enableapi?apiid=maps_backend,geocoding_backend,directions_backend,distance_matrix_backend,elevation_backend&keyType=CLIENT_SIDE&reusekey=true&pli=12. Create or select a project. 3. Click Continue to enable the API and any related services. 4. On the Credentials page, get a Browser key (and set the API Credentials).
Regards.
