352 comments found.
Hi, We have installed latest version and imported your demo content however it looks nothing like your demo! – The text is different looking and when viewed in mobile version it doesn’t work, Can you please help.
Hello,
We need to take a closer look. Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access, so our support team could investigate. Thanks
Select
Visual Composer is listed as coming with this theme. But when I’m in my dashboard, it won’t let me access Visual Composer and tells me to activate it. Clicking the activation link brings me back to Envato to allow access, which I do, then it tells me I have no Visual Composer license. But as I said, the product description for this theme lists Visual Composer. Does that not include the license to use it? Just asking for clarification.
Hello,
All required plugins for our theme came bundled within it. So, there is no need for this activation. Please, find more about it here https://select.ticksy.com/article/11039
Best, Select
Hi, I have installed your latest version, and imported all demo content, however all the pages apart from the home page work! – They all say “page does not exsist” Have tried importing demo 3 times and still same problem, none of the pages imported except for the home page, Please help! Thanks
Hello,
Try just to go to Settings > Permalinks and try to set Postname https://www.screencast.com/t/jPL1MQoE69XT and then check if links are working well.
Best, Select
I can’t as it says my support has expired, Can you please help me!
Hi again,
Did you try again to do what we suggested in previous reply?
Select
I’m considering purchasing this theme. I find that when I check out the demos in a browser and then the same demo on mobile, there are some things that don’t translate well between the formats. Is there an easy solution for tweaking how the theme will appear distinctly for mobile and browser? For example, can I tell it to make the text a different color for one than the other?
Hi,
Thank you for taking interest in our theme. Cabin is fully responsive and if there is something specific you want to change, please, let us know. Yes, you are able to set some other styling, such as color text on different resolutions, using media queries.
For any other doubt, we are here.
Best, Select
whether this template is supported “catalog mode” on woocommerce settings?
Hello,
You could achieve Catalog mode using some add on for WooCommerce. Or we could provide you some css if you want just to hide prices on products, for example.
Select
Dear Select Themes team Unfortunately your support tool ticksy is not working properly – it loads and loads…
I really got a problem with my website grossteil.ch: the select Slider on the front page is not working since we moved it to this domain. Could you please help me? I’ve already tried alot of things…. Thanks!
Hi,
We are sorry for that. We are using third party app ticksy for our support system and problem has been reported so we hope it will be solved soon. We located your ticket on our support forum and our agent just answered you. Could you, please, recheck your ticket now. Thanks
Select
Hi I was just wondering if anyone else had run into a script error being caused with iframe embedding after updating the theme?
Thank you
Hi there,
We are not familiar with such an issue, and other users didn’t complain, so maybe it would be best to contact our support over support forum at https://select.ticksy.com and to provide them with your site link and WordPress admin access so they can test this on your end.
Select
Hello, please how can I remove background on first index page? I need to set up video for whole/full first index page under menu. Thank you
Hello,
Please submit a ticket to our support over our support form at https://select.ticksy.com and provide a link to your site with WordPress admin access in your ticket.
Select
Dear lovely team of Select, i have some issues with the header and the Logo of cabin. So if i set the header in fixed or sticky with the logo centered, it does so but only until i scroll down. When i scroll up again the logo is no longer centered but on the left side. Is that a general bug you could help me fix? I haven’t fully deceided which option i’d like to have, so i have some more questiones:
My prefference would be to postition the menu over the logo and center it, is there any chance to do that? Do you have a code i could use for that? So that if i use sticky or fixed the logo disappears under the menu when i scroll, but the menue then sticks.
The other two questions you find here in this pic: http://www.screencast.com/t/sHspbmTQWThanks so much for your help! <3
Hi there,
There is no option to position menu over the logo, but maybe this can be done with some css code, and you can ask our support regarding that part. We didn’t have similar requests so I can’t tell you for sure if that is possible.
Regarding issue with header, we are not familiar with such an issue, but if there is problem our support can inspect this on your installation and to provide a fix if needed.
To get in touch with our support, please submit a ticket over our support forum at https://select.ticksy.com/
Select
Hi, have you had anyone else with Chrome browser issues? For some reason your theme isn’t working properly on Chrome. Please see the websites I’m working on for clients:
http://djsguitars.com.au http://melbourneschoolofguitarmaking.com.au/Both are having issues when scrolling on a desktop, the text area under the Select Slider overlaps.
Thanks.
Hi there,
We couldn’t replicate the issue on our side, but if it is present on your end, try adding following css code from Select options > General > Custom CSS field:
.content > .content_inner > .full_width {
position: relative !important;
}Select
Perfect thanks so much!
You’re welcome.
I am having trouble with the social share. On my posts the share works correctly after I downloaded the plugin yoast. But the share for my product images content is showing html in the information box. Also I have social share checked in the settings for products. The product image is correct just not the caption.
Hello,
Since you are using Yoast plugin for advanced options for sharing, you need to add desired sharing stuff on each product like here https://www.screencast.com/t/b3MOEvbf47vo
Best, Select
I put in the product info on the products page for the social share yoast plugin but still only html description is coming up
Hi again,
Our support needs to check your current setup. Please contact them by submitting a ticket at https://select.ticksy.com and provide admin access for your website in your ticket.
Select
Hi, I’m wondering if your theme is compatible with another page builder than Visual Composer? For example MotoPress or Beaver Builder…I really don’t like working with Visual Composer.
Hi,
Visual Composer is our main page builder and our framework is based on it since we integrated plenty of our shortcodes into it. So, you need to use VC actually.
Best, Select
I want to share my posts but when i share to facebook the facebook image shows up and not my blog post mage
Hello there,
You will have to use some third party plugin that is handling open graph protocol – protocol that is defining final share output. We could recommend to try with Yoast.
Select
The latest version of the theme still has layout issues with the new Woocommerce 3 Product Gallery functionality which I have explained in my support ticket here: https://select.ticksy.com/ticket/1238625/
Hi,
Your ticket is assigned to our agent who already answered you. Please, check response on ticksy.
Select
Hi, we have used the latest version of the theme but have an issue on posts ordering on the home page… it is strange, because we are using the VC post widget to display posts on home page and on desktop, it is all fine showing the latest three. but when switching to mobile and table responsive sixes very old posts are displayed. Can you please help us to resolve this asap??
Hi,
We need to take a closer look. Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our support agent could take a closer look.
Thanks,
Select
Hello, thanks for this beautiful theme. I want to use the Birch home page as my landing page. Instead of the logo I would like to have my site title and tag line next to the menu, above the slider. Is that possible?
Hello,
Thank you for your kind words. On each slide in Select Slider, there is option for content positioning https://www.screencast.com/t/w9aZmcwyoEXX
For further assistance, please, contact our support agents at https://select.ticksy.com and include your site URL so they can help you.
Best, Select
Thanks, but this is not what I mean. I’m talking about the place in which the logo is, next to the menu (Birch theme, home page). So instead of having a logo there I would like to write the name of the site.
Hi,
In that case you should make that as image and upload your logo images in Select Options > Logo https://www.screencast.com/t/haz4rfKb3
Select
ok, I’ll do that, I just thought there was an easier way to just type text 
Thank you for your time.
No, unfortunately, there is no option for textual logo.
You are welcome 
I just purchased this theme and there are not many customizations to start. is there any plugins i should be downloading? I cant change the logo or anything
Hello,
Thank you for choosing Cabin. Here is our Official Manual http://demo.select-themes.com/cabin-new-help/ that will be helpful for getting started. Additionally, you could reach our support agents at https://select.ticksy.com/ Just include your site URL with wp-admin access and our team will assist you.Select
I want to add some Arabic (RTL) text to some of my slides using the Select Slider. Can I just add the text as normal or do I need to do something more?. All other slides will be kept as english.
Hi,
There is no special procedure. You could just try to add your text normally.
Best,
Select
As of the last Wordpress update, the Select Slider no longer works on some browswers – Chrome and Firefox to name two – it’s still seems to work on Safari. Please update the theme to fix these issues, not to mention Woo commerce templates that have needed to be updated for many months. Would appreciate an updated version to fix these things.
Hi,
Just send us here your site URL so we could take a closer look. Thank you
When it comes to WooCommerce update, it should be released soon. Our dev team is still working on new theme update, since there are some major modifications. Thank you for understanding.
Select
Is there an ETA on WooCommerce 3.0? I’m having a lot of trouble getting my website set up with the old versions…
Hi there,
Thank you for contacting us. Our dev team is currently working on the new updates for our themes where we will include compatibility for 3+ versions. Please, note that in 3+ versions, they made some major changes, so we need to make some modifications to make it fit our theme design. So, we cannot provide precise date, but please, follow our change log and there you’ll see when new update is released and which are changes. Thank you for your patience.
Best, Select
