21504 comments found.
Hi i have a big problem, with the last version, my webpage desconfigure a lot the css, and another things, i’d fixed almost all problems, but i have one big problem, the acordion faqs doesnt open and close either in mobiles resolutions. and this is a huge problem. How i can fix that?? oh and progress bar doesnt work either, doesnt show the animation in color, or show color with the amount correct, just show a empty bar
and its extremely slow now =(
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
is there anyway i can get old Woocommoerce checkout page like version 4?
Hi,
No, unfortunately 
Those are core changes that cannot be reverted.
Help, the “Benefits” post disappear on version 5.5.0.1!
Hi,
1. Make sure that you have “The7 Elements” plugin installed. (If it’s not installed, you can do it via The7 > Plugins).
2. Enable “Benefits” post type under The > My The7, “Settings” block, “Legacy Features” section.
what css code in the7 can I access or call to – to add a border around the product image on the main product page? Having trouble finding it in firefox
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will consult you about it.
Thanks!
I also have to agree with the last reviewer who was dissatisfied with the quality of support. Depending on who gets your ticket, the support members do not read your ticket thoroughly or with full understanding. The last ticket i sent in included a link to my site and i mentioned the header title of the element i was having trouble with on both my site and the demo site. The email response was regarding a different element and i felt like he was guessing at what i needed. I had to tell the guy to actually read my email so he would know what element i need help with. This has happened previously and I ended up deleting the ticket after five unsuccessful messages in the hopes I would get someone different to help me. Also it is disappointing that he obviously did not look at my site. He gave me a generic answer (copy the element to another page and then change to classic view and copy all of that code). That is not helpful if I want to understand what setting i am getting wrong and if I want to make cjanges later. I want to know what I am not doing right. Support for other themes would actually go into my site and tell me what part of the module formatting I needed to fix so that I cpuld learn to customize tje element.
Hello @Gwynnith1,
The difference between your feedback and that of an other person is the fact that you are an actual buyer 
The situation you describe is definitely not right. And we’ll do the best we can to avoid it happening again.
Can you please tell which support engineer was processing your request? Thanks!
Kind regards,
Miroslav.
Hi Miroslav, Assigned user is”laranz”. I closed the ticket (“59855 carousel arrows missing”) and opened up a new one because I didn’t get a response from laranz today. The new ticket is: “59922 help with Case Studies.” Thank you!
Hello @Gwynnith1,
First of all I sincerely apologise for the inconveniences and negative experience with our support.
Second, we have reviewed your tickets history. I would like to share my perspective on the issue:
There’s a fine line between what IS and what IS NOT in the “official scope” of support: https://themeforest.net/page/item_support_policy
To me, our guys were trying to go an extra mile in helping you to set up different layout elements.
Laranz, engineer that was processing your request, definitely could have done a better job reading your initial request. Though he’s a fresh face in our team, he’s definitely not a lazy person. I guess it’s our human nature to loose a bit of attention towards the end of the working day (don’t forget about time difference – we’re on opposite sides on the globe).
As for setting up layout elements, many users prefer to get a page code (so they do not have to provide WP-admin accesses), while others prefer our engineers to help them setting up actual element in the admin area. Sometimes it’s hard to guess which type of user you’re woking with
While I see noting criminal in our engineers actions, there’s definitely an area where we can improve our service. Thank you so much for highlighting it and sorry for inconveniences we caused.
Kind regards,
Miroslav.
The cart isn’t showing in the microwidget and the cart dropdown / slideout also isn’t working. No idea why.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
How do I change the default sidebar setting on ALL posts and pages? I wanna disable it by default.
Also, how can I import the Contact Page templates as shown on your site?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi there, can you please tell me how to get specific/custom color when hovering the footer links ? (different from general settings for hovering links in the rest of the website). Many thanks.
Hi,
It can be done with a bit of custom CSS.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, error with the update 5501, no item menu clickable in a live website, please answer the ticket
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
this was already done a few hours ago, but no answers
Please note that:
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
Thanks!
Dear friend, I buy your theme and love your works on this theme. I buy this theme for woocomerce.in mobile view is possible 2 menu,one is for product and one for the cart products like flatsome theme monile menu.if possible please tell me how?
Hi,
Thanks for feedback!
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
- “However it is important to us to make sure that every Buyer is satisfied with our products. Therefore we have a dedicated Support Team helping you to solve any themes-related issues in timely and efficient manner”
- “Please, make sure that you’ve studied the theme manual and referred to the knowledgebase before submitting a support ticket.”
thank you.
Hi, Please note that support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.A bit patience, please. Thanks!
Hi,
(it’s considered a good tone to start a conversation with a greeting)
All support request are different.
Sometimes support materials can be insufficient, indeed.
But in most cases people are either prefer to contact support instead of searching the docs, or have one-off issues that simply cannot be covered in docs.
Therefore I kindly ask you to refrain from making non-relevant comments and speak for other people without understanding the issue. Especially considering the fact that there’s no buyers badge in your profile.
Thank you.
Regards,
Miroslav.
Hi, nice theme! I want to add more pin address on google map block. Is It possible?
Hi,
If you add the map as a code (instead of a shortcode) – yes. There are also third-party plugins for that.
Which plugin?
There are plenty to choose from https://codecanyon.net/search/maps%20for%20composer?referrer=homepage&utf8=✓
How do I remove the product zoom/lightbox from single product pages?
I am using the latest version of The7 and want to remove the magnifying glass/lightbox from single product pages. My website has no need for this feature on its products.
I created a support ticket 2 days ago but it still hasn’t been answered.
Hi,
Please note that:
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
A bit patience, please. Thanks!
is compatible with SENSEI plugin
Hi,
If I’m not mistaking, we were fixing some minor issues with it not long ago. So it should work alright.
Hello I couldn’t find how to remove “Category archives” from the category title.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Dear Dream-Theme-Team,
I can not login to your support portal anymore. I forgot my password and when I try to request a new one nothing happens. I do not receive a new password or get any other information what to do. Can you please help me?
I have a bigger problem with your theme causing error logfiles – I tried everything I could found via internet, but nothing helps. So I guess I have to open up a ticket.
Thank you in advance!
Greetings,
Diawe
Hello Diawe,
Probably your user was automatically locked because of too many failed login attempts. Sorry for this inconvenience
Can you please post you username in our help-desk? – I’ll ask our guys to unlock the user and send the new password to you.
Thanks!
Hello Dream-Theme-Team ,
thank you for coming back to me!
Yes …. this has been me – trying again and agian 
. Sorry for that – my username should also be Diawe – or what is the link to the help-desk? Where should I post it? Thank you sooo much!
Have a nice day.
Hi,
Sorry for taking so long. Forwarded your request to our support team. They will email you new password shortly.
Thanks!
Thank you It worked!
My pleasure
Hi there. I already purchased the theme but then I found out that the pre-built website, specifically the Shop/SevenStore one, is different from what I saw on your page. Do you have any guideline to recreate that pre-built?
Hi,
What exactly is different? Maybe you’ve forgot to import Theme Options of other components of demo?
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi
I’m searching for a proper theme for my website, asking questions to know 7th theme…
1- Can I sell my own resume templates “digital downloads” on this theme?
2- Does it support multi-lingual and RTL?
3- Can I customize products pictures in the shop to be A4 dimensions, not square?
4- Can I add multi pictures to show my product from other mockups?
5- Is there a login/register option included in the theme and will be available to have a user database, is budypress or other known plugins being used?
6- Colors, fonts, backgrounds can be customized or not?
7- Compatibility with famous plugins like yoast, WP Super cache, Google XMl…
9- Paypal, Visa , MasterCard are these payment gateways available?
10- About Speed, How can you rate the theme speed?
11- Future upgrade to multi Author Marketplace theme available or not?
12- Compatibility with Chrome, Firefox and IE?
13- Is there a way to try it before going ahead with the deal?
Thanks,
Hello,
1. Yes. With Easy Digital Downloads or WooCommerce plugins.
2. Theme can be made multilingual with WPML plugin. The7 does not support RTL-languages officially, however many buyers are successfully it that way.
3, 4, 5, 9. These are features in WooCommerce.
6. I don’t know which “Colors, fonts, backgrounds” you want to customize, but most of them CAN be customized via Theme Options.
7, 11, 12. Yes.
10. Properly set up, The7 performs on par with other best selling themes.
13. No.
What is the language in the backend? Is it possible to switch it to german?
Hello,
Yes. The7 comes with a ready made German translation file.
Hi there, pre-purchase question. Looking at the demo of “portfolio personal,” is it possible to have that diagonal shape with a video playing behind it? Basically, I would like a video to start playing once the website launches with a text layer over it. I’m not sure if this is even possible.
Hi,
I’m afraid this cannot be done easily
Maybe it’s possible by using a Slider Revolution, but I’m not sure about it.
That makes sense. Maybe I can incorporate that or maybe not. Most websites on Themeforest have every line separating sections as perfectly horizontal. I’ve seen on a couple of your demos that there are diagonal lines separating sections. Is that built in and native to the functionality of “the7?” It looks really cool, I just want to make sure it is native.
Hi,
It’s actually a feature from Ultimate Addons (comes bundled with the theme for free)
