117 comments found.
I am having trouble with authorize.net completing transactions. Test sandbox work, but not live transactions. Started happening around the 07 of march update. Could your theme be causing this issue?
Hello,
Thank you very much for your feedback.
Currently, we have not got your question. Therefore, please go to the our support system and create a ticket on it. Then tell us more detail about your problem which are happening on your site. Our supporter will check and support you.
Best regards
Orders are not going through! When an order goes through with my woo commerce authorize.net processor plugin. It does not take me back to the order page. It says this instead – http://prntscr.com/j2nzgv
Hello,
Thank you very much for reply.
About this problem, please provide us information of your site including admin account, FTP via our support system(http://support.ytcvn.com/). We need to check it first, then will give you an answer.
Best regards
Hello – great theme! Thanks, it looks really nice and I love how customizable it is. I’m having an issue with my site content not loading, just the header & being logged out of the WP Admin panel when I click the website name in top left of my dashboard to view the front end of the site.
I filled out a support ticket over 24 hrs ago on https://www.magentech.com/submit-a-ticket/submit-ticket
Is that the wrong place?
Thanks in advance for the help!
Best,
C
I filled out a support ticket on http://support.ytcvn.com as well. This issue is high priority, thanks in advance for the help!
Hello,
Thank you very much for your feedback.
With WordPress theme, our supporter will only support on a support system : http://support.ytcvn.com .
Our supporter also replied you in the ticket on this help center (http://support.ytcvn.com) . Please check it again.
Best regards
Okay, thanks…they said you support on https://www.magentech.com/submit-a-ticket/submit-ticket ...but you say it’s support.ytcvn.com? Which one is it?
I’ve filled out a ticket on both.
Thank you in advance for the help!
Hello,
Thank you very much for your feedback.
Our supporter solved your problem and replied you in the ticket on the our support system (http://support.ytcvn.com ). Please follow it to get our support.
Best regards
Hello. Some days ago I purchased your Sportbikes Wordpress template. Downloading the complete package, I noticed that there’s no sw_sportbikes_quickstart.zip included. Has it been disabled ? Thank you Fabrizio
Hello,
Thank you very much for purchasing our theme.
Due to the Policy of ThemeForest, we could not include it in the theme package. If you want to get it, please contact us at Ticket Support System and provide us the Item Purchase Code, we will send you a link to download it.
Best regards
Hello ! Thank you, I did it and solved my problem in a second. !
You are welcome 
If you have any problem during using this theme, please go to the our support system(http://support.ytcvn.com) and create a ticket on it or contact us via email : contact@wpthemego.com. Our supporter will check and support you.
Best regards
where is the issue?? i have the same problem
Hello,
Thank you very much for purchasing Sportbike theme.
If you have any problem during using our theme, please go to the our support system(http://support.ytcvn.com) and create a ticket on it. Our supporter will check and support you.
Best regards
Is there a list of available updates to the latest theme? Any improvments?
Hello,
Thank you very much for your comment.
For the latest theme, we update WooCommerce 3.3.1 for our theme. We noted it in the change log on the themeforest.
Best regards
Your theme still doesn’t fully support PHP 7 or 7.1. When I switch, I cannot add anything to the cart via mobile or on desktop. I end up switching back to 5.6, which you only work with. My whole site is updated to the latest and greatest, just not with PHP 7 or 7.1 with your theme. What is the issue?
Hello,
Thank you very much for contacting us.
About this problem, please go to the our support system and create a ticket on it. Then provide us information of your site ( admin account, FTP). Our supporter will check and support you.
Best regards
URGENT I am having the same problem with the swatches again when I need the dropdown menu after the recent update. See previous ticket for new response
Ticket #SA885825
Hello,
Thank you very much for your comment and so sorry for not replying you soon.
I asked our supporter check your ticket. After finish, he will replied you in the ticket. Please wait.
Best regards
Thanks
You are welcome 
Hey! Always a pleasure! I was wondering what your time frame will be in updating to woo-commerce 3.3. Thanks
Hello,
Thank you very much for contacting us.
There are many bugs in WooCommerce version 3.3. Today, we receive a message from WooCommerce : “We’ve delayed tagging WooCommerce 3.3 as stable while we resolve some template changes affecting popular themes” .
We will update our theme package when WooCommerce release a final version on wordpress.org (https://wordpress.org/plugins/woocommerce/).
Please note that you should not update WooCommerce up to 3.3 by yourself until we release a new version of this theme on themeforest.
Best regards
Thanks, saw the update came out today. Do you have a rough timeframe on when you think you will update theme around this? Thanks
Hello,
Thank you very much for contacting us.
WooCommerce 3.3.1 has been release last night. So we need time to check it on our theme first. Please do not update WooComerce 3.3.1 until we release a new version of this theme on Themeforest.
Best regards
Thanks, I don’t see any bugs on my dummy site, just outdated core files of course.
Another question, I would like to add featured items to the homepage its a certain tag instead of category. Is this possible or can it be added to the update? My client has different users and they see products differently depending on witch primary category the product is. So Tags seem like the best way to work around this.
Hello,
Thank you very much for reply.
Actually we have not got your question. Please provide us some screenshots for this problem. We will give you a better answer after knowing it.
Best regards
Hi,
How active the box layout? I can not find how to activate it regards
Hello,
Thank you very much for contacting us.
We are so sorry that Sportbikes theme does not support the box layout.
Best regards
hi,
I have the following error when importing a slider:
Not Acceptable
An appropriate representation of the requested resource /wp-admin/admin-ajax.php could not be found on this server.
Additionally, a 406 Not Acceptable error was encountered while trying to use an ErrorDocument to handle the request.
I already resolved it
Hello,
Thank you so much for your feedback and solution. We highly appreciate your contribution. This issue is noted and we will update in the next version.
If there is any difficulty with the theme, feel free to tell us then we will support you.
Best regards
Hey guys i submitted a ticket on youtech! my footer has disapeared and the mobile menu no longer works 
Thaks!
it seems like woocommerce is incompatible
Hello,
Thank you very much for contacting us and we are so sorry for not replying you soon. We have just came back from the weekend.
1. About footer, i checked and see that it appeared on your site(http://prntscr.com/hfphii). However, if you want it like our footer demo, you have to do some configurations for it.
To config, please go to the admin => appearance => widgets => Footer sidebar => then add menu for custom menu widget.(http://prntscr.com/hfpiqd)
2. For mobile menu, we checked and see that it work normal in your site(http://prntscr.com/hfpj7l). Please check it again.
If you have problem during using this theme, please submit a ticket on our help center(http://support.ytcvn.com/login.php). Our supporter will check and help you more
Best regards
Any update on when you will be creating the update to match the new woo commerce updates?
Hello,
Thank you very much for reply.
Currently our developer are checking and update this theme with :
- WorPress 4.8.x
- WooCommerce 3.2.x
- Visual Composer 5.4.2
- Revolution sldier 5.4.6.1We will try to release it in this week.
Thanks
Hey There, I want to integrate a better Ajax search as the woo default search isn’t working with SKUS etc. But with how the header is coded it looks weird me just placing it in the sub header. Is there a way I can integrate it with your search?
Support ticket attached Ticket #SA885825
Hello,
Thank you very much for your feedback and we are sorry for not replying you soon. We have just came back from weekend.
About your question, our supporter replied you in the ticket. Please refresh and check it again.
Thanks
Is your New feature: Variation swatch and image for WooCommerce a mandatory change? My client has multiple variations per product and the drop down worked better. When I updated this – http://prntscr.com/gten3t it caused this on all 600 variable products on my clients site http://prntscr.com/gu3961.
It isn’t possible for my client to go through 600 products at this point and add additional images or show all these variations like this
Ya the swatches aren’t working for my client. Can you add a feature to choose either or? I don’t want to stop updating bc of woo commerce issues in the future, but the swatches won’t work for what my client has.
setting up a ticket
Hello,
Thank you very much for purchase and we are so sorry for not replying you soon. We have just came back from weekend.
About the problem, Please create a ticket on our support system and provide us information of your site. Our support will help you. Besides, we will note and recommend our developer build a parameter for it in the featured.
Thank you.
I set up a ticket Thanks
Hello
Thank you very much for reply, Currently we only see a ticket on our support ticket system. However, it don’t have content like your comment here(http://easycaptures.com/fs/uploaded/1182/4294662594.png).
Please go to the http://support.ytcvn.com and reply in your ticket this problem. Our team will check and help you.
Thanks
The ticket should be on there see #SA885825 Here is a screenshot of the ticket.
http://prntscr.com/gv18u9Hello,
Thank you very much for reply. Our supporter has been replied you there. Please follow it.
Thanks
Hey There, any update on support ticket #SA885825 ? Thanks
Hello,
Thank you very much for kindly reply.
About questions in your ticket:
1/2. Disable swatches and prices aren’t showing up when clicking the different swatches => Our developer is building this function for our framework(http://prntscr.com/gwbs9p) and planed to update for our themes.
3. We are checking WooCoomerce version 3.2.0 with our theme before update. Please don’t update it for your site.
Currently, our developer is checking on your site. He will fix and reply you in the ticket when finish. Please follow it.
Thanks
thanks he updated it for me. Now if he can reply with what files he updated that would be great as this was the dummy site. I’ll need to update it myself via the live site. Thanks!
Hello,
Thank you very much for your reply.
To update it for your live site. You can follow here:
1. Copy folder woocommerce in wp-content/plugins/sw_woocommerce/js into same folder of your live site.
2. Remove require_once( get_template_directory().'/lib/class-tgm-plugin-activation.php' ); in wp-content/themes/\sportbikes\lib\plugin-requirement.php (http://prntscr.com/gwds3e)
Good luck!
this did not work, I think we may be missing a file?
Any Chance you can look at this today? I will have to revert this back before morning MST due to the amount of sales/users they get a day
Hello,
Thank you very much for reply.
I checked and see that our supporter replied you in the ticket. Please check again.
Thanks & regards.
He did, and it works. Thank you sooooo much. I will renew support as I love this theme and thank you for the time you take to fix my problems! If I could I would give you another 5 start rating!
Thank you so much
Hey There,
I am thinking about adding a more advanced search plugin to the site as my client is having a hard time with the search function of the original woo commerce. Off the top of your head, what would be the easiest way to take out the secondary header search so I can integrate the new search field?
Hello,
Thank you very much for purchase and your kind reply.
About your question, could you tell me about what is the field you want here? We will consider and give you a better answer after knowing it.
Thanks
my server admin is thinking about updating the server to php7. Just want to make sure this theme works with it. Thanks
Hello,
Thank you very much for purchase and for your question :
Our theme works with PHP 5.6+, so you can update your site to PHP 7. After the update, if there is any problem, you can contact us and our team will help you.
Thanks
I’m sad my support has ended, but my menus have disappeared and I dont know what caused them! It just happened today! Any suggestions? i”ve looked at my menu location and all the proper boxes are checked. I have put in a ticket with “Official Support” under your name. Thank you so muc!
Hello,
Thank you for your reply.
We searched your name on our support system. But couldn’t see your ticket on it. Please give us code ticket or your email, we will check and help you.
Thanks
Email is E.WilsonCo@hotmail.com. I’ve neft a ticket on the MagnaTech and YouTech Support. Cheers! Thank You! This might be so simple but its so complicated for me.
Hello,
Thank you for your reply.and don’t mind about that.
Our support replied you in Ticket #MT736639 on Youtech Support(http://support.ytcvn.com). Please provide us information of your site in the ticket. We will check and help you.
Thanks
.
Hello,
Currently, we only support customers on Youtech(http://support.ytcvn.com). So please do not ticket on magentech. We will not see them.
About your tickets on Youtech, I checked and see these 02 your ticket. Our supporter is following them. Please provide us your site’s information in the ticket, we will check and support you.
Thanks & best regards.
MT337502 – Thank You.
Hello,
Thank you very much for reply.
I checked and see your ticket(#MT337502) on our help center. Our supporter will follow you in the ticket .
Thanks
So looks like I found a bug, if you could fix in your next update.
Check video out for detail on what I mean. But it seems when I hover over a product view it lets me click into the product on some of the images and others I need to click the title or button. At first I thought it was due to variable products, but then after some research, noticed it only lets you click into the product IF there is extra images in the product Gallery. Can we make the product clickable on all of it, even if there is no images in the product gallery? Its inconsistent and sometimes you don’t need images in there because they are attached to the variable products themselves.
See video for what I mean https://www.dropbox.com/s/exsggpfz79656cf/Link%20issue.mov?dl=0Hello,
Thanks for your feedback. Please create a ticket at our Official Support and provide us your site’s information. Our support team will check then help you.
Thank you,
alright, submitted a ticket on the magentech site. Thanks
Hello,
Thanks for your reply. We checked and don’t see your ticket on our Support system. Please go to the http://support.ytcvn.com and submit a ticket again. Our supporter will check and help you.
Thanks
Interesting. I used to go to magentech.com to submit a ticket. You may want to delete that one. New ticket made…
Hello,
We checked and see your ticket (#TF723129). We will ask our supporter check then reply you in the ticket.
Thanks
How does the Best Seller widget grab products on the homepage? Does it go directly on purchases or what? I would like to use the featured items widget, but have it look like the best seller widget.
Hello,
Thanks for your comment.
These 2 blocks are SW Woocommerce Slider with layout Featured and Best Sales. You can see the documentation for these 2 elements here: https://www.smartaddons.com/wp_documentation/sw-sportbikes/#woo-slider-home2Thank you,
I know this, but I want the 3 column view for featured. When I switch it to featured it changes the whole layout
Hello,
They are different layouts. You can choose Layout Best Sales for the Featured element if you want. Personally, I think that they’re not too different in function.
Thanks,
well if I choose Layout Best Sale, how does it select which products to display? Your doc dissent explain. If I select Layout Best Sale, Featured items don’t show and the featured version is all messed up. see link http://prntscr.com/gmvw1v
Hello,
You can choose category to show products you want in Category Option: http://prntscr.com/gmw17o
For layout Best Sale, it will have 3 columns with the same width.
To get more support from us, please create ticket at our Official Support then our team will help you.
Thanks,
Is this website compatible with the new PHP 7?
Hello,
Thank you very much for your question for Sportbikes theme.
When using this theme, PHP 5.6+ is recommended, and the latest version is prefer.
If there is any difficulty for this, you can contact us at our Official Support channel then our team will help you.
Thank you,
So what happens when EVERYONE starts migrating to PHP 7? You replied to another customer on this forum before, stating that it works fine with PHP7. I am confused. The latest version is preferred? Are you going to update the theme to work with PHP 7? It’s not working on PHP 7 for me.
Hello,
Thank you very much for reply.
We checked and haven’t see your ticket on our support system. If you have any problems during installing the theme, please contact with us via our support system (http://support.ytcvn.com). Our supporter will check and fix for you.
Thank you,
In your ad before you buy this template, it shows “19.00 OFF of Slider Revolution.” How does that work? I’m still having to pay 25.00. Shouldn’t it be 6.00?
Hello,
Actually you don’t need to purchase the Slider Revolution. It is included in our theme package.
Thanks,
It is not the “FULL VERSION.” I cannot download RevSlider’s full features or templates without a FULL license. That is not clear in your pre-sales. I’d address that if I were you.
Hello,
The plugin Revolution Slider also included in the theme package in folder /data/plugins and it will be updated when the plugin is update. However, the license is not provided. Thanks for your comment. We will notice to address this things in our documentation.
Thanks,
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