1093 comments found.
Any thoughts on creating the same theme but for hotels? Thanks, Daniel
Hi,
Thank you for your suggestion.
Yes we are considering. Also we are working on the new update for Grand Tour so it will support other booking ex. hotels, cars etc.
Ok, great! I would be really good to have. Thanks
Pre-sale Questions 
1. Will I be able to add in a registration form when a customer is confirming a booking. This is to record important info: Emergency contact, food allergies, age etc + Detailed terms and conditions before booking
2. Can customers add multiple people in one booking and collect information on each person? For example, if there is a group booking of four, I would need to collect DOB, Allergies, Contact Number etc on each person
3. Group set prices instead of discounts. e.g 1-4 ppl = $100 per person, 5-10 = $50 per person , 11-16 = $10 per person. *or instead of showing per person, show total amount?
4. Seat availability. Does your theme allow me to put maximum seating and which shows up on the page. e.g 14 seats in total – 4 seats available
5. does your theme support “no date” tours – where I can just have a link to Enquire re booking
6. Do you all group emails set on a specific tour. There for I can send reminders for all customers booked for 1 tour + attachments?
Thanks!
Hi,
Thank you for interesting.
1, 2, 3, 4, 6 Sorry it doesn’t support these options. They are ver specific requirements so I think you would need a custom theme or modification to add that.
5. Yes it support no date tour option.
does wp rocket work with this theme?
Hi,
Thank you for interesting.
Yes it should be working fine with WP rocket.
Hi, it’s hard to see the transparent menu. Is there a theme setting where I can modify the transparent menu? maybe add darker shading. Thx.
Hi, I figured it out… found .top_bar.hasbg and added change to custom CSS. thx
ok great!
Hey, In mobile my homepage youtube videio is not playing. Can you help me it works good in computer but in mobile desktop site view its not working
Hi,
Thank you for purchasing.
Currently on mobile device. It doesn’t allow play video automatically. Basically it’s mobile browser limitation.
We will look for the solution and release the update soon. Thank you for your patience.
Hey, In mobile my homepage youtube videio is not playing. Can you help me it works good in computer but in mobile desktop site view its not working
Hi,
Thank you for purchasing.
Currently on mobile device. It doesn’t allow play video automatically. Basically it’s mobile browser limitation.
We will look for the solution and release the update soon. Thank you for your patience.
Hi I just started with grand tour and in mobile device the menu its empy..do i have to make a setting for this? Thanks
Hi,
Thank you for purchasing.
Could you please make sure you set “Side Menu” location in Appearance > Menus please.
Hey I want to activate scroll down button. Can You guide me
Hi,
Thank you for purchasing.
I couldn’t find “scroll down button” on our demo site. Did you mean “scroll up button”?
If not, could you please provide screenshot of button you mentioned please.
same as scroll up button is there any scroll down button available in my demo>?
Hi,
Really sorry we don’t have scroll down button because it doesn’t add useful in terms of UI and I don’t think there is website in this world has that kind of button.
Ok thanks can you help me to decrease the box size which shows the online users
.single_tour_users_online_wrapper
{
width: 200px;
}
Hello,
I just purchased Grand Tour theme and I cannot activate it.
I did all that it was mentioned – created a token but I receive the following error:
We can’t find your purchase of GrandTour theme. Please make sure you enter correct Envato Token. If you are sure you enter correct one. Please open a ticket to us so our support staff can help you. Thank you very much.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID. I will check the issue for you. Thank you for your patience.
The ticket number is: #1313667
Thank you. I replied your ticket. Could you please check there.
Sure. I also replied to it Thank you
Thanks for your help. Now everything is working ok.
Now I am facing another problem. I cannot install Demos – I’ve tried to install Demo2 and it takes forever to install it. Can you please help me with this too? I’ve added the credentials under the same ticket id. Thanks.
We are checking your ticket. Thank you for your patience.
The problem is fixed now. Thank you for all your help.
That’s great! and you are welcome
Hey, Support Team,
I have a pre-purchase question. My current website is a rental listing platform and I am looking at adding this theme for my travel business. My thinking is to have two websites sharing one hosting, a subdomain kind of arrangement.
My current website: leorentals.com What I am looking for is; 1. stay.leorentals.com 2. travel.leorentals.com
Is this possible and will you help with theme and demo installation?
Thank you,
Willie37
Hi,
Thank you for interesting.
Yes it’s possible and we can help setup theme and demo content for you
Thank you! TG
Is there an option for show the breadcrumb? Thank you
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi, my site is getting crazy with you update, I tried to install your new demos but it start changing all my fonts, desactivating the shortcodes, can you help me?
Hi, is there a way I can hide the advanced search section?
Hi,
Thank you for purchasing.
You can turn it off via Appearance > Customize > Tour > General > Enable Advanced Search
I wish I could make tour page specifically for one destination only. We have many destinations to upload soon and I would like to sort every destination in a single page. I will not be using the destination post or page for this. Instead I need to create a tour page where I can place all the tours for that specific destination.
Example.
- Tour Page for Philippines (a destination, or a tag)
- – Tour Grid for Package Tours (a tour category)
- – Tour Grid for Transfer (a tour category)
- – Tour Grid for Activities (a tour category)
By default, theme shows ALL TOURS. How do I specify a group of tours I want to set only in one grid?
Hi,
Thank you for purchasing.
We already have this option and it’s called “Tour Categories”. This is detailed instruction http://themes.themegoods.com/grandtour/doc/setting-up-tour-page/
Does this theme accept APIs for own booking system?
Hi,
Thank you for interesting.
Yes you can also use your own booking system.
Can you hide # of people considering this tour?
Hi,
Thank you for interesting.
Yes you can hide it.
I’ve recently upgraded to 2.7. I’ve been trying for HOURS to paste in a legitimate authorization code from the envato “create a token” page. This is not working for me no matter what. You can see that I am a legitimate user with a valid paid purchase. What can I do to get past this? Please do not ask me to submit a support request. I don’t need support – I need a token so I can continue with updates and demo downloads. How do I get a legitimate access token?
Hi,
Thank you for purchasing and really sorry for the issue. Please update to the latest version of theme (v2.7.1+) it should fix invalid token issue.
That worked. Thank you.
You are welcome
Hi there!! I have purchased the theme and it really works great, but I was wondering if I can use the content builder option for the tours, as it really works great for the normal pages.
Thanks in advance.
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Pre-sales question…. When viewing on a phone or other small device, the booking form appears at the top of the page, ahead of any tour information. This form should really be at the bottom of the page, after people have been convinced to book. Putting it at the top puts the cart in front of the horse. I saw another person made a similar comment about this a couple of months ago.
You responded: “We are working on improvement for single tour page on mobile devices and it should be ready within the next theme update.”
You have since updated the theme at least two times since that comment. The demo theme still appears to put the booking form at the top on mobile devices. Are you still working on reordering the page? Is there anyway we can reorder the page for mobile by ourselves?
Thanks!
Ok, I see in the release notes for V2.5 you have “Add option to display tour content or booking form first on mobile devices” so this would seem to answer my question, although it would be good to see this in action on at least one of the demo pages.
Hi,
Thank you for interesting.
Yes we have already solved it by adding option to order booking form and content via theme customizer
Some pre-purchase quest.
is it working with AMP ? can we optimize it for speed its running slow http://bit.ly/2x5PuPn Schema Test – It not detecting schema: http://bit.ly/2x69r97 Vs http://bit.ly/2y2uffl
Hi,
Thank you for interesting.
We are working on the speed optimisation and will improve it in the next theme update.
is it working with AMP, Schema ?
