Discussion on The7 — Ultimate WordPress & WooCommerce Theme

Discussion on The7 — Ultimate WordPress & WooCommerce Theme

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21504 comments found.

Hi, question about the layerslider. I want to use two different sliders on the same page, a mobile optimized slider and a desktop optimized slider. I’ve tired using the elements in VC but the theme doesn’t display it like it would if it were selected using the page settings at the bottom. How do I assign them to the same page properly? Thanks!

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will consult you about it.
Thanks!

Hi,

I dont know if my issue is something related with the theme or my hosting provider. My website used to work great but suddenly the Media library stops showing content on the grid view. It is a problem when I try to change/add a picture on Slider Revolution because the only way to see the media is in the grid view. The loading icon spin forever and dont show anything.

Hope you can help me with this

Thanks!

Hey @radioheadcastro,
It sounds like there’s some sort of JavaScript error that prevents media library from working correctly.

Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hello Does anyone else get this error? Hosting is Godaddy .rgba is undefined in anonymous-file-0.less

Hi,
We have not heard of this issue before.

Would you be so kind to get in touch with our support team at support.dream-theme.com. Thanks!

Hello, what is the best VC feature to replace the old Benefits? I’m hoping to use the same icon and chronological order features.

Hi,
You can still use benefits. They are not going anywhere and can be enabled via The7 > My The7 > Legacy features.

Is there an email opt in coming with 7 theme?

Hi,
Can you please specify what you mean by “email opt in”?

Mail subscription plugins? The7 integrates perfectly with mailchimp and other plugins.

Hi there, I am planning to purchase your product, but I have no knowledge of coding and website building based on codes. Can i customize the theme without codes? Thanks in advance.

Hi,
Sure your can!

As any other software it will require some tome to get accustomed to it, but coding skills are not required.

having renewed my support trying to login to support and forgetting password is not working so i can not login to get support i am having issues with the header of the site since i have updated to the latest version of the theme.

I have emailed using your profile contact form my username is leew87

Done. You should have received your password already.

just received and logged in ticket raised

hi,

404 page doesn’t display the widget in the footer

any idea ?

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will consult you about it.
Thanks!

Each Time I try to install it but it says PLUGIN INSTALLED FAILED.. THIS ERROR MESSGAE APPEARS-

“Downloading install package from https://repo.the7.io/plugins/download.php?code=40eade29-4e66-4350-b4ad-8ac96d27bd99&item=js_composer…

Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/todaysfreeads/public_html/wp-content/plugins/js_composer/

Plugin install failed.

Plugin not activated. A higher version of The7 Visual Composer is needed for this theme. Please update the plugin.”

Give me a solution

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hello – thank you for creating such an awesome theme!!! I’ve purchased it three times and love it! Just curious if there are any plans to add some type of a slide-out side panel? For example: a hamburger icon (shown in the menu) that when clicked will open a panel to show my instagram, contact info, etc. I’ve seen this feature on other themes and feel that it would be such a great addition to my website. Would this feature be possible on The7?? Thanks again!

Hi,
Thanks for feedback!

As you’ve noticed, we have no such feature at this moment. But we’re planing to add it lated this fall.

That’s awesome and thanks for the quick response =)

My pleasure :)

I updated to the latest version and now in ‘Page Header Options’ the ‘Overlapping’ option is no longer showing for the Slider Revolution, which I use on most sites, is that no longer available?

Hi,
You can re-enable it via The7 > My The7, “Settings” block, “Legacy Features” settings.

Ok thanks that worked.

My pleasure!

Hello,

How can I change the background & arrow colors of “Scroll top” button?

Thank you!

Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!

Thank you! I will submit a ticket.

hello , have sent support ticket, problem realeted with store locator plugin metaboxe and the7 metabox conflict

Hi,
Thanks.

i can find now where set TopBar, can u tell me where i can write text?

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will consult you about it.
Thanks!

Does buddypress work immediately or would it require coding on my part?

Hi,
I’m afraid BP is not supported at this moment.

Hello, bevore all, thanks for the nice Theme. 1.) I use the JustifiedGrid Gallery Plugin(photoswipe) because the build in Lightbox ist not so mobile friendly. Since your last Update photoswipe will not work anymore. 2. Vc-post-grid does not work if I use the shortcode in the template itself (content-single.php).When i switch to other theme it works fine. 3. Exclude the actual post from grid works when grid is in the content, how to exclude actual post (automatic) when the grid is outer the content ? Thank you !

Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!

I am trying to open a ticket on your support system. I have loaded the new updated theme and now my images on certain pages are not showing up. I have images placed in a row of 4 and the live screen is not showing up. But if you scroll over the Blank space, the images are there, but do not show up. Please send me support here or on your support page. The open Tickets is not letting open a ticket.

Hi,
There’s most probably a caching issue. You need to force-purge cache in your caching plugin and/or browser.

Can you please be more specific what is wrong with opening a ticket? At which moment process fails? Thanks!

I emptied the Cache in the browser, but I don’t know what I have to do with the plugin’s.

On the support page, i logged in. (I have 3 versions of 7)

I clicked the New Ticket + and selected a “type” and picked “7” and it’s a bunch of OLD replies and now where to select a new ticket to type up.

I piggy backed off a old ticket to see if I could get a reply and sent the link of one of the pages that are not showing up.

http://henderson-design.com/projects/identity-branding/

scrolling over the white space I know the images are there, just not showing up.

Thanks for you response. bhendo99

Thanks! Forwarded your report to our guys and warned them about your new request.

Hello, One presale Q. When the theme is updated and the purchaser downloads the updates, does it include all the newer versions of the plugins also or just the basic theme files? If only theme files then how would we get the updated versions of the plugins? Thank you.

Hi,
You install the theme, register it using your purchase code, and conveniently receive all plugins updates in one place: The7 > Plugins.

Firstly just to say this is the best theme I have ever used. Quick question – I am building a website for a school and they are viewing from behind a firewall. When I switch the menu to the side (vertical) menu layout they cannot see it. Has anybody ever come across this or knows what may cause it? Many Thanks Rog

Hello Rog,
Thanks for feedback!

We have not encountered this issue, therefore there’s no ready-made solution for it :(

Will you please get in touch with our support at support.dream-theme.com and ask your ticket to be assigned to Yana – I’ll warn her about your request. Thanks!

can we create inner pages in this template http://the7.io/dance/ ? Does this template have styles for internal pages, for example “About Us”, “Gallery”, “Store” “Contacts” and others.

Hi,
Yes, sure!

If you need assistance with it – please get in touch with our support at support.dream-theme.com

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