21504 comments found.
Hello, i’ve just purchased a 2nd license for the7 theme, but when i try to activate it, all i get is a error message ‘Could not find a sale with this purchase code. Please double check.’, how can i activate the theme please?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
cheers mate
I would like to make design changes (font size, icon size etc.) just for mobile devices. How can i do that within the theme so it does not change the desktop layout/design ? Is this possible?
Hi,
Theoretically this can be done. But it requires considerable amount of customization which is, unfortunately, beyond the scope of theme support 
Please consider hiring an experienced developer or contact guys at our Custom Shop: http://custom.dream-theme.com for assistance.
Hello,
We are developing a website using your theme. Everything is working ok, but we need to translate to Spanish the warning message that appears if the form has one or more empty fields or an error when is sending. Specifically, we need to translate “One or more fields have an error. Please check and try” to “Uno o más de los campos tienen algún error. Revíselos y pruebe de nuevo”. Note that the form has been generated using the7 visual composer.
How can we translate texts?
Thanks for considering our request.
Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
where has your pre-made templates gone? i just get this for the live preview http://the7.io/
Also,,,in the admin, it seems your version of Revolution Slider is not the complete version? Is this correct? It does not function the way the paid for version does? We like your theme, and bought it a while ago, but have only just begun to work with it. Thank You.
Hello,
We experience temporary issues with caching plugin on our demo server. Pre-made websites will be available shortly.
Regarding slider revolution and other plugins. Please refer to this official Envato article: https://help.market.envato.com/hc/en-us/articles/213762463
I just installed the Business demo and it is not the right one. A different one appears to the http://the7.io/main/home/business/ The ssuport has expired. I’m willing to pay it if I get the demo I need.
Hi,
No need to purchase additional support. That page is part of “Main” demo (not the “Business”).
can I make the navigation menu background transparent?
Hello,
Yes.
I love the theme. Kindly tell me where do I up load the Google analytics code ?
Hello,
Theme Options > Advanced > Custom JavaScript.
Thanks
Hi, I have installed the theme trying to update the DT-Contact widget. The link for social media is not working it doesn’t direct to the right address. What do I need to do to get it working?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, Pre-sales question here. I’ve been looking at the demo websites and there doesn’t seem to be a sticky header that includes the top bar. Can you confirm if this is possible? Thanks!
Hello,
This requires a bit of custom CSS and JS code.
Hi, Thanks for getting back to me. Is this something that you guys would be able to help us with and is this part of the support?
I’m afraid it is outside the scope of support Sorry.
Liked your product. There is product documentation? There is support for Russian language?
Hello,
All support materials are in English.
However theme comes with ready-made Russian translation file. We also have Russian- and Ukrainian-speaking support engineers in our team.
I want to translate woocommerce in this theme.
where is upload the po & mo file in ftp path?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will consult you about it.
Thanks!
Hi I have a pre purchase question.. Is their an option to be able to add a clickable phone number visible in the header?
Thanks Mark
Hello Mark,
Yes, this can be done from Theme Options.
your replies are far quicker than hCode 
Hi does this theme has the latest version of Revo Slider ? or is it some older version ?
Hi,
Sorry for taking so long to reply.
All plugins are newest versions.
We usually push plugins updates in timeframe that varies from couple of hours to couple of days. This depends on how major are changes compared to previous version of plugin(s) in question. We need this time to test for compatibility, absence of critical bugs, etc.
hi , why Go pricing plugin since 5 september to now does not update? im waiting for recieve update.
v3.3.8 – Sept 5, 2017
[FIX] Fix for lagging during scroll on Chrome [FIX] Encoding issue bugfix for “Fixing broken HTML” functionality [IMPROVEMENT] Improved use of TweenMax to avoid issues/conflicts when multiple instances are present [IMPROVEMENT] Added an option to disable (not load) TweenMax for faster page load [IMPROVEMENT] Improved, configurable public asset management – starting from this version by default CSS & JavaScript files are loaded only when necessary
https://codecanyon.net/item/go-pricing-wordpress-responsive-pricing-tables/3725820?s_rank=3Hi,
We’ll be pushing plugins updates this Monday.
Hi, I’m updating from 4.4.4 to current – how can I get the top bar to appear using current theme. The old site used Top Bar option ‘Show top bar’
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will consult you about it.
Thanks!
Does this theme have anything to do with TinyMCE editor? I have the theme installed and found this folder: wp-includes/js/tinymce and wondering if I can safely remove it.
Hi,
TinyMCE is a WYSIWYG editor built into WordPress core. You’ll ruin your site if you delete it!
Oh, thanks!!!
No problem 
Hey. Ok im a newb in this so im probably going to ask a really dumb question but im thinking buying this theme and i need to be sure. How many times we can use this theme after we buy it?
Hi,
All themes on ThemeForest requires 1 license purchased per 1 site you build: https://themeforest.net/licenses/standard
how can I completely remove a pre-made website that I installed in my wordpress The7
Hello,
Same as you remove regular posts/pages/media. We were not making single “purge” button because we don’t want the risk of people accidentally removing their actual content.
Them is activated on website but i have this Notice all the time! When I click on ACTIVATE come a white page that i have no permissions.
Please activate your copy of the The7 Ultimate Addons for Visual Composer to get update notifications, access to support features & other resources!
Please activate your copy of the The7 ConvertPlus to get update notifications, access to support features & other resources!
Hi,
Please navigate to Plugins > All Plugins, deactivate and then activate these plugins again. This will trigger registration sequence and resolve the issue.
Hi, There is a security fix for ultimate addons in the last version v3.16.18. The 7 is v3.16.16.
Hi,
Thanks for heads-up! Will ask our guys about it and will push an update if necessary.
