680 comments found.
hi could you please fix this bug,
sidebar widget ‘parent category’ is not linkable to ‘parent category page’ (magento version is correct, please compare to check)
Hi karldianzi,
It is not a bug. Could you please post a ticket to our support system?! Our supporter will guide you.
Regards, Jim.
======== Firstly, get the purchase code following this instruction: http://kute-themes.com/pr-templates/forreviewer/purchasecode.jpg
Secondly, using that purchase code to register and login to our support system: : https://support.kutethemes.net/sign-up
After that, please post a ticket, so our supporter will guide for you.
updated theme on 15november also missing style.css stylesheet. Are you people make fun with customers?
Hi mirzaburhan,
I guess you update the wrong package. I have already told to my supporter (itsonla) guide you out of this.
Please contact to him
Regards,
Hi mirzaburhan,
I guess you update the wrong package. I have already told to my supporter (itsonla) guide you out of this.
Please contact to him
Regards,
i have applied again as per your directions, but my whole website broken. and now no one is replying me back on skype. check your skype i have send every single error snapshots.
the child theme which i had leave before upload new theme is showing this error The parent theme is missing. Please install the “kutetheme” parent theme.
hey you people send me lighter version via skype and ask me to replace with active theme. but as i follow the steps and delete the theme and plugins and try to upload the theme, it was broken style.css file was missing. Moreover i tried a lot to contact on skype but no reply yet.
Just to ask you before I buy your theme, I have already active store theme on my site. if i buy your theme, will you help me to shift all data along with all my products into your theme? because I am new to Wordpress and having minimum wp experience?
Hi dubaispace,
I see your circumstance! However, to shift all data along with all of your product into new theme, it will be a customized service from our support system.
Thank you,
Jim
Hello
I just bought the theme. After the installation of WooCommerce, I only get a white page. Could you please help me?
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 12288 bytes) in /usr/www/users/rockiv/MCS/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-post-types.php on line 1479
Hi ibnb,
Please using your purchase code, email and password to login to our support system: https://support.kutethemes.net/sign-up
Our supporter will help you.
Thank you,
Jim
great work mate! do you customize this script as per my need – i am ready to pay you extra???
Hi 98765,
We do have customized service system. Please write all of your requirement and send it to my email: Kutethemes@gmail.com.
I will check and let you know!
Thank you
Jim
hi when will you add an update for woocommerce 3.2.1 thanks
Hi tarandeepin,
I have just updated it. You will receive a noticed email by the Themeforest soon.
Thank you!
Jim
Dear Costumer Support,
Kutetheme toolkit plugin several slow down my webiste. i would download a previous version (1.2, 1.1, 1.0): is it possible?
I think i’ve figured out the problem:
25-Oct-2017 10:49:49 UTC] PHP Warning: fsockopen(): unable to connect to us14.api.mailchimp.com:80 (No route to host) in /home/mar67675/public_html/wp-content/plugins/kutetheme-toolkit/mailchimp/MCAPI.class.php on line 2863
Hi ifede84,
We do not support in here. And howerver, your support time expired. So please buy a support package. and then use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
Best regards
Jim
Dear Jim,
I’ve already solve this issue 
I thought you would appreciate to know what happened since it directly concerns your plugin, but it’s not your fault. However, if it’s not that relevant to you it’s not a problem
Hi ifede84,
Thank you very much! I appreciate your comment!
Best regards, Jim
hi, can it support multi-vendor yet?
Hi
We are re-doing the theme with a new source code. It will be updated to support multi-vendors. Thanks!
Dear Author, I have tried 3 times to import demo contents/data by following your documentation. But unfortunately I got same error 3 times Internal Server Error. When I select file and press button to import data after some time I got this error. Please see the screenshot https://prnt.sc/gz2j7b Today I contact hosting support and they also also try to install the demo contents but they didn’t get that error they got this message https://prnt.sc/gz2ka9 Can you please tell me whats wrong? After getting that Internal Server Error 500 my current site status is not imported all contents with images. You can see my current site status. Domain url : http://rcdmart.com/ waiting for your fast response.
M R Alam
Hi M R Alam,
We do not support in here.
Many thanks for your order! Could you use the purchase code to register with our support system: https://support.kutethemes.net/sign-up ?
After that: please submit a ticket there. Our supporters will guide for you. Many thanks for your patience!
Best regards Jim
Submitted a ticket into your support system. Please solve the problem as soon as you can.
thanks
Okay,
Our supporter will check and let you know!
Jim
Thanks for your fast response.
Details provided, please check the response on your support system.
Dear, i want to purchase your theme, i want to ask if child theme will come with images or not? reason i don’t have WordPress experience therefore if the theme will have images then it will be easy for me to set up. regards
Hi,
Thank you very much for your interested! The child theme does not contain with images, but we provide documentation inside the package. Hope we can be your partner in building your website!
Thanks! Jim
Hello Dear, Thank you for your reply. Just want to know if your theme compatible with {Woomill Dynamic prices and woomill multivendor plugins)?
Your reply regards to Images and slider not satisfactory, as I explained that I am not professional in wp, I require theme with images and slider, within a month I will remove all your images but in starting I request you to issue me the theme with images and slider. once you agree I will proceed to purchase your theme. regards
Hi,
We are re-doing the theme. We will update those things for the theme in the future with the new updated source code.
Thanks for your interest!
cannot see images folder in theme folder
Hi,
We do not allow to embed any images in the download package. You can import the sample data when you setup the theme. Images will be imported from our server.
If you need some help, pls submit a ticket. Our supporters will reply to you
Thanks!
Hi
I hope to be good. I need to the last demo content. when I add your demo content which is come with theme files every thing is working wrong. I need to your last pack. I know my support is end but I think the sending the demo content is not related with the support.
Please can you send it to me?
if you can send it my mail is abdo.nahhas@outlook.com
best regards
Hi,
We do not support here or via email
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
P/S: About the demo content, when you setup the theme, the demo content will be imported into your site.
Many thanks for your patience!
Dear Costumer Support,
After updating to lastest version, “new” badge on products disappear. On theme options, “Number of days newness” is set to 140 days.
Thank you for your help!
Hi,
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Dear Costumer Support,
I’ve tried to submit a ticket but i cant: “The support time for your KuteShop has expired.
Please buy one more new package on Themeforest to continue getting our supporting.”
My issues are related to an update, not a customization…. before update with your theme last version, everything was ok!
Dear Costumer Support,
Can you reply me, please? 
Hi ifede84,
We do not support in here. Could you send me your purchase code via my email kutethemes@gmail.com please?
Best regards, Jim
Hi ifede84,
We do not support in here. Could you send me your purchase code via my email kutethemes@gmail.com please?
Best regards, Jim
Just sent an email, thank you!
Hi ifede84,
I have checked and received your email. And I have checked your purchase code also, but unfortunately, your support time has expired!
So Please buy an extended support package. After that you can submit tickets to our support system. And our supporters will help you to solve your issue.
Thank you very much! Jim
Dear Jim,
My issues are related to an update, not to a customization…. before update with your theme last version, everything was ok.
So, I really don’t understand why i have to pay for something gone broken with your last update: this is a bug, not a costumization
Hi ifede84,
If your issue are related to an update, then please download the newest version of the theme.
Thank you very much!
Jim
Dear Jim,
The issue occurs after uploading the NEWEST VERSION of your theme, 1.7.6
https://imgur.com/a/BHOPZHi ifede84,
I see your circumstance! But that is term of ThemeForest. After 6 months support. If the customers want to extra the support time, they should buy a renew package for supporting.
Thank you very much for your understanding! Jim
Hi When we upload product image and it is not change in thumbnail it show in original pixel ,even I used thumbnail generator but it cannot change products thumbnail image. and in mobile responsive view are some errors , like when we open vertical categories it is auto closed and vertical megamenus parent list are not toggle , when we click parent categories it is open but not closed like toggle ,
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Hello, I am having issues with Woocommerce images not showing on the homepage again.(https://wearme.ng).
This was what happened the last time and I had to extend my support. This is totally unacceptable as visitors to my website keeps complaining. Please solve this problem ASAP, otherwise, I do hope you tell me exactly what you do so I don’t need to keep paying for support extensions for something I can do myself.
I am getting pretty frustrated with this theme and author.
Hi, We do not support in here. Thanks
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up After that: please submit a ticket there. Our supporters will guide for you. Many thanks for your patience! Best regards Jim
I am not able to create a ticket because it says “The support time for your KuteShop has expired.” When I apparently still have 3 months left. Please help me sort it out. Thanks
please contact to me via my sky: uyendtt07@gmail.com I’lll check it for you. Thank you for your patient!
I am looking for kutetheme-toolkit 1.3.3…where Can I get it??How ?
You only need to click… to update
I was trying to change my design on same domain..Again I download the theme from themeforest..but,it’s not working..
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Hi, Can i use ur theme for using drop ship business also install ali dropship pluginshttps://alidropship.com kindly reply me .
Hi
I have not checked my theme with that plugin yet.
Hi sir before buying , i have doubts clear this, 1.can i change responsive view also same in desktop view (need to show both mobiles view also desktop theme )?.its support ali drop ship plugins ? 2. what about subscriptions pop up , or deals coupons pop up
Hi, Thank you very much for your interesting. I may answer your doubts that: 1.Our theme does support responsive; 2.At this time, our theme does not support alidropship plugin or subscriptions popup yet. Best regards! Jim
Hi, Can i use ur theme for using drop ship business also install ali dropship pluginshttps://alidropship.com kindly reply me .
HI I purchsed kuteshop theme and want to import demo content but its giving an error, theme options are also not showin up so can’t change logo, Need support immediately
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
