7066 comments found.
Good Morning
I have installed the theme but every time I try to activate I get a 500 error, I have used a .user.ini file to amend the settings but nothing has helped, has anyone else had this problem?
Hi @cawthornesAccount,
The 500 error is an internal server error: https://www.lifewire.com/500-internal-server-error-explained-2622938 You should contact your hosting to run a check-up and see what might cause this.
Cheers, Alexandra
My hosting has ran a check up and all is fine their end – I can show you my phpinfo.php if you need me to? I still keep getting a 500 error when trying to activate so must be something wrong wtih the theme?
I checked your ticket and provided you with an answer. Don’t forget to check your email Inbox.
Cheers, Alexandra
My checkout page layout is really messed up/completely unusable using default template, copying over new form-checkout.php from the WooCommerce GitHub fixes a lot of things though. Think the template is outdated? Various other template files also reporting outdated under the Woocommerce status link. Woocommerce, Wordpress and ShopKeeper theme are all up to date.
Hi there,
We definitely want to check that out and since the comments board here is not suitable for support requests, please reach out to the support team.
Cheers, Alexandra
Hi, I’m planning to buy shopkeeper theme, I am from India and wanted to know if I can add pay u money as a payment gateway in this theme. I’m new to wordpress so please help me. Thanks in Advance.
Hi @ishaantalwar91,
Alexandra here 
Happy to be talking to you today!
The main ecommerce engine of the theme is WooCommerce which controls the shop part. By default WooCommerce doesn’t include a Pay U payment method but I’m pretty sure you’ll find a plugin with this option.
Cheers, Alexandra
I have the same issue as: tallypeled
“P.s. Choosing to display Categories & Subcategories does not display products at all!! Here’s what I did: on woocommerce page I went to product display<.strong> and chose: Shop page display – Show Categories & Default category display – Show Subcategories….no products appear…”
What’s the solution to fix it???
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
I need help! I have been trying to upload the theme into WordPress but this message keeps popping in “are you sure you want to do this? please try again” and I have read the solution and have upgraded the maximum upload size even to 64MB but the same thing is happening. How can I fix this?
Thanks in advance, Jacky.
Hi Jacky,
Have you also increased post max size and Max execution time? You can find out more here: http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Cheers, Alexandra
Hello Alexandra, the only thing that worked was uploading the theme from the hosting’s FTP.
Hi, can I just check if is it possible to have the product description on the product grid view over at catalog to be centralise then the default left?
Hello,
You have four available product layouts which can be found by navigating to Shopkeeper > Customize > Product page. If none of the layouts doesn’t have the product description placed where you want it, then most probably you’ll need to use custom code to change position.
Have a good one, Alexandra
Happy Friday,
This is Adrian, I am getting in touch to let you know about our BlackFriday/CyberMonday sale. Now it’s the best time to extend or renew your support plan for Shopkeeper. Having valid support gives you peace of mind by ensuring our support team is available if you have any questions or issues with the theme. Get help when you need it most and extend support for 6 more months.
- Extend your support plan for as low as $16.88 instead of $35.63.
- Starting a new project? Buy another license for $39.00 instead of $69.00.
Awesome, right? You can find more information by watching the video, reading the support policy and visiting the help center. As a reminder, all future updates will be available to you free of charge.
Let me know if you have any questions.
Have a great weekend!
Adrian.
I’ve encountered a very concerning bug. Whenever I add something to the cart and the page is manually refreshed the product that was previously added gets re-added to the cart. This can be done multiple times and it will keep adding the same product to the cart. How can I fix this?
Hi Robbie,
I did this tests to our testing websites and I can’t replicate the issue. You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers, Alexandra
Pre Sale Question: Is the notification problem with the points and rewards plugin finally fixed? Thank you!
Hi @media8it,
I just checked our task lists for the following update and the Pints and rewards testing task is due to be tested for one of the following theme updates.
Cheers, Alexandra
Okay… this is very unfortunate, becauseI have read this answer already 6 months ago… where is the problem? when will the update be expected?
?
?
Hello, I have been trying since 2014 to get this site up and running. I think my programmer is having serious issues with the theme. Can I personally contact/pay the support team to help me with a proper integration of this theme? All I need is one hour skype call with me/my programmer/and you. I am having SERIOUS issues and would love to get this up and running. It is breaking my heart that I don’t have this company up and running yet. I think I am also have issues with the right hierarchy for pages/products/portfolios/categories. I think there is a conflict with my permanlinks giving me 404 errors (duplicate areas with similar permalinks). I need some heroic support, please help!
Hi @encoreeventgroup,
We would gladly help you get your website up and running. To get to our support you need to renew your support. For that you have to open the theme profile page on themeforest: https://www.screencast.com/t/zJFH6uaCItX
Then access the theme documentation and open a new support request: https://shopkeeper.wp-theme.help
Also you can check this article, it might help: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/
Cheers, Alexandra
Happy Friday,
This is Adrian, I am getting in touch to let you know about our BlackFriday/CyberMonday sale. Now it’s the best time to extend or renew your support plan for Shopkeeper. Having valid support gives you peace of mind by ensuring our support team is available if you have any questions or issues with the theme. Get help when you need it most and extend support for 6 more months.
- Extend your support plan for as low as $16.88 instead of $35.63.
- Starting a new project? Buy another license for $39.00 instead of $69.00.
Awesome, right? You can find more information by watching the video, reading the support policy and visiting the help center. As a reminder, all future updates will be available to you free of charge.
Let me know if you have any questions.
Have a great weekend!
Adrian.
Hello. I recently purchased this theme and I desperately need some help. The only thing I cannot get right, even modifying the css is the Variation drop downs. I want to horizontally align Color, Size and Quantity like in this concept https://i.imgur.com/Tmsc1Wi.png . I just can’t figure any way to do this. Please if you could give me some advice on what to do or what to read.
Thank you
Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.
Thank you!
Alexandra
I really want to use the default product page style 1. But style 1 crops the bottom of the product image. If you resize the browser window even slightly, the full image shows. Here’s an example: https://americanartwork.net/navigate/art-glass/
Alexandru in support said the image is slightly small for the placeholder, and his solution is to resize the image. I couldn’t make this work, and it’s not a practical solution with 980 products. I expressed this to him, but haven’t heard back.
Is Style 1 programmed to hard crop images?? If so, can this be turned off?
Also, is there any code suggestions to hide the sidebar on the Vendor’s Shop page when using WC Vendors? Alexandru hasn’t gotten back to me on this either.
Hello Tom,
I believe I already replied to your open request where you asked the same questions. You only need to check your email Inbox.
Cheers, Alexandra
When I have the slider added with the big main pictures on my home page like in the ecommerce demo one. It looks fine on desktop but on mobile there is a white bar at the top between the top menu bar and the image. Ive checked the container settings and colums and rows and didnt see any padding or anything. Also its set to full height so Idk what the issue is
How can i fix this white space?
Shown here: https://imgur.com/KZSa1P0
Hi there,
You need to make sure the page template is set to be Full width and on the first row and column you can replace the empty paddings and margins with 0px instead.
Hope this helps!
Cheers, Alexandra
This worked! Thank you
Hello,
Since the update I am not able to find here to modify the single blog post to “not” have the (widget area) search and archive area to the right column? Is it still possible?
Hello,
You need to navigate to Shopkeeper > Customize > Blog and there’s the option to enable or disable the Blog sidebar.
Cheers, Alexandra
Thank you.
Hello, today I updated the theme and now my logo is no longer displayed, only the text. And I didn’t changed something. Do you have a solution?
Hi @jencor,
This issue can’t be replicates on other websites. You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers, Alexandra
Hi, I’m trying to get to the bottom of my slow loading Woocommerce checkout page. Could you tell me what version of Select2 the Shopkeeper theme is using?
This article explains that WooCommerce 3.0 now uses Select2 v4, where many plugins/themes still use Select2 v3, and that authors should update to v4 to be compatible.
https://wordpress.org/support/topic/3-0-error-option-ajax-is-not-allowed-for-select2/Hi John,
Shopkeeper is based on the Select2 which is included in newest version of WooCommerce. So Shopkeeper uses V4.
Cheers, Alexandra
Hello I would like to modify different aspects of this theme including some php, css and JS files. I recently learned the concept of child themes but I’m not clear how to modify other files than style.css. Could you assist?
Hi Robbie,
The child theme is a must once you decide to use custom code to change the parent theme files. You just need to copy the file you want to edit from the parent theme to your child theme and do the changes in there. Please reach out to the support team if you have any further questions.
Cheers, Alexandra
I would like to add a gallery page and on my home page I would like to have 4 or 5 images pulling from the gallery page randomly. Is there a feature in shopkeeper that will allow me to do this? Thank you
Hello,
To add a gallery to your homepage by using the Media Grid or Masonry Media Grid elements. The built in option is to choose which images to show and if you want to randomly show them, you can use custom code.
Cheers, Alexandra
I am not sure I understand. Is there a built in feature to randomize the images? Or do I have to build custom code to randomize the pictures? If the feature is built in, I don’t see it. I already have the media grid set up but I do not see any options to randomize the pictures. Thanks
Hello. how can I reduce space between categories in mega menu of my shop?
Hi there,
You can reduce the space between categories in mega-menu, you can use custom code. Please reach out to the support team if you need any help further with it.
Cheers, Alexandra
SOS! It show me “HTTP ERROR 500” when I run this theme. I lost all my website!!!
Hello quick question, I have made the header inherit so that it is transparent when the user is at the top of the page and so that it turns white once they scroll down. For some reason this has stopped working. what can i do? Thanks
Hello @Adolfoe,
That doesn’t seems to be happening at this end and we would like to help you get to the bottom of this issues. You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.
Cheers, Alexandra
