146 comments found.
Bought theme installed it but visual composer seems to work but when I save page all my work is gone. Not saving on visual composer.
Can you please your site information in our support system. we will investigate that. Is your wrodress wp-ajax.php work correctly.
HI, I need to edit the permalink slug. I red I can use a plugin’s code …which one?
Please open ticket in our support system with your purchase code, Our support will will answer you.
Hi guys, I would like to change the speed of my slider? where can I editi this value? thanks a lot
I think we have answer you in our support system.
Hi. Why do I see two scroll bars to the right on some pages, for example on all pages of Services?
Please open ticket in our support system , our team will help you.
Two days to answer, okay. At least tell me where I open the ticket …
I am sorry for that our support team have changed and due to heavy rain, our team leaves the office early yesterday. I have noticed today. You can open ticket here http://support.smartdatasoft.com
Sorry for the inconvenience.
Hi, how can i change name of “services”, “projects” and “gallery” ?
Hi there,
Sorry to inform you that we couldn’t understand exactly where you want to change. Can you please specify?
Thanks
Yes, the theme has Projects, Gallery, Services, Testimonial in Wordpress panel, how can i change only the name, for example: Projects -> Jobs
You need tom edit the permalink slug from plugin’s code
As soon as I installed the theme and activated all the required plugins I get (Fatal error: Call to a member function mkdir() on null in /home/content/26/8318826/html/deckdefend/wp-content/plugins/redux-framework/ReduxCore/inc/class.redux_filesystem.php on line 176). Not an ideal situation right out of the gate with this theme. Any insight would be appreciated
Please open ticket in our support system with you ftp and wp admin access we will investigate that. Is your wp version is 5.6+ which is recommended by wordpress
Now I’m getting “Invalid security credential. Please reload the page and try again.” anytime I try and edit in Pool Options.
How can I be on 5.6 when the Redux framework is only compatible up to 4.9?
Hello, I am talking about Php version not wordpress version. If you still face problem open ticket in our support system. our team will help you.
Submitted
Hi, pre purchase question: Have you updated the theme to have the bug on header fixed? I checked thi theme for a while ago on iphone 6s and som features are out of the screen. Same problem exists now. I like to purchase but want to get sure first that these bugs are fixed. thanks
Please open ticket in our support system. Our technical staff will answer you.
Hello. i have a pre purchase question. is it possible to use this theme as a multilanguage theme? I need at least 2 languages: English and Greek Thank you
Hi there,
Glad to know about your interest with Pool Services theme. You can build multilanguage site using WPML along with Pool theme.
Thanks
I purchased this, but Visual Composer says I need a license? Where do I get this without buying a VC license? I thought it was included?
To use in your theme you do not need new licence from wpbakary. If you like to use there premium features in that can you need to purchase regular licence from them.
Hello,
I’m interested in your theme and have a question for you. In the slider area and at the bottom in the footer area there is water wave animation.
How this animation works? Can this animation be used on other parts of the website or only in slider and footer?
Thanks.
Mike
Thank you for interest in our theme. Those animation is build with css, The work by default in slider and footer.
It says that the theme comes with layered PSD and PNG files, but they are not to be found in the downloaded pkg. Could you provide a link or let us know where to get these files? Thank you
We are in vacation till 30 of this month. Will you send pm to designer for the psd including this message screen short https://themeforest.net/item/pool-services-html-website-template/18190674
How to disable buttons that appear in the slider? Besides via CSS.
If you put blank url it may hide. If it do not work open ticket in our support system our team will help you.
UNFORTUNATELY IT DOESN’T HIDE IT, YOU CAN STILL SEE A SMALL BUTTON W/O TEXT.
Please open ticket with your purchase code, i will send you a patch
I also cant figure out how to change the logo.. it’s not in the customize theme menu.. Header option only lets me change tagline or add an icon.. but no logo… Please help, this is annoying
There will be a menu in left side , Theme admin you can change your site logo from there. If you face problem, please open ticket in our support system, with your problem screen short,we will look your issue.
Good morning, where I find the photos for home. How do I build my home?thank you
Please go your pages-> edit home page with visual composer.
Thanks, the photos you see in the demo where I find them?
how do you change the logo? Thanks
From theme admin you can change the logo
Hi, whenever I try to change any of the general settings , such as adding a logo it says “Invalid security credential. Please reload the page and try again.” How do I fix this?
Hello, This must not happen. Please check your site have ssl install if this message show for ssl. If you are unable to found. Please open ticket in our support system , our team will help you .
ok fixed that problem. Then again another one.
How to remove this loading page. https://ibb.co/eR6BgQ I don’t want some animation. I need basic one. How to change it. ?You can disable that from theme admin
How do we edit the main slideshow? Is it Nivo slider?
Hi there,
You answered you on your support tickets. Please follow those.
Thanks
Very Nice theme, Good Luck With Sale 
Very Nice Work, Congratulations and Good Luck With Sales 
Thanks for appreciating us.
Nice theme!
Thanks
Congratulations! Awesome Work! GLWS
Thanks a lot.
