142 comments found.
Hi,
Could you please check our site? https://elitepoolflorida.com/
We are using the Pool services theme. Please scroll down to the Our Photo Gallery section below. If you click one image in the gallery, 2 lightboxes appear in the background. There is a duplicate view of the lightbox, which we need to close both when the user needs to close the photo.
In the editor view, it works fine, but when you check on the frontend, there’s a duplicate of the lightbox.
The widget used is the Pool Services Content Gallery from the theme.
Please let me know what you need on our end to fix the issue.
Also, can you please provide the changelog link; this link has no details: https://smartdatasoft.com/docs/pool-services-wordpress-theme-2/change-log/
Thanks,
Arnel Jr.
Hi, please disable the lightbox from elementor site settings https://elementor.com/help/lightbox/ this will do the work. And for the change log we will update it today for you. Thanks
Hi there,
The license is not activating. Getting the following error. https://ibb.co/7PN9KYq
Hi kind support I would like to know how to update WPBakery Page Builder, builder included in the Pool Services WP Theme. Thanks in advance
hi i installed the demo site to start designing from there but the footer image does not appear and the breadcrumbs photo also does not appear. where can i check the footer and breadcrumb section to fix it
Hi,
You can change both the footer background and the breadcrumb image from the theme options https://prnt.sc/r-lr-XKWUCms https://prnt.sc/5ISgsLzIsa-e
also for the breadcrumb image please you can change it from the page’s featured image https://prnt.sc/136wTfuOsrw4
Best regards, SmartDataSoft Team
Hi, I’m trying to use the Pool Video Slider from the Testimonials page of your demo but when I click a video, I don’t get to actually see it and view how it would be displayed on my future webpage. Is there anything wrong with it?
We installed latest theme version with all latest environment and we are not be able to edit theme with Elementor – it’s loading and not work to edit any page. Can you advise
Please check any error occured or not in page . What is the PHP version
7.4
hi, after update when trying to hide some blocks from elementor, there a lot of blank spaces on the site… specially at home page.
What update our theme or elementor.
your theme, I want to delete some blocks such as: pool services, pool pojects.. etc can you please help
Please send screen shot and your access from our profile page we will check. Thank you
send you access details, please check
how can I change logo size on mobile view?
You need to write custom css for that .
hi, is this template compatible with elementor header and footer?
It may you can try in that case you need to create newly header
Inside zip acrhive there are only child theme? Where we can download main theme files?!!!!
Hi
I believe there may be an issue with the package. Kindly provide us with your email address so we can send you the main theme file. We are currently working on resolving this problem.
Thank you, SmartDataSoft Team
Hello, I would like to buy this theme but I would like you to confirm that all the demo files and images are included. THANKS
Hi there. I recently purchase this great theme and I love it but there a tiny little problem that I have now, there is no way I can edit the “demo: commercial services” that you have. I wanted to create new one of course but they doesn’t looks like your demo. Is there any place where I should look to find the template or something? Thank you.
From elementor setting enable the elementor editor for your service post type and edit that via elementor editor. For any help open ticket on our support system
Thank you
Great! That was easy lol thank you for your support.
Hi again! Now my client want to change the text color on the Pool Banner Slide and there is no way to do it. Could you tell me how to do that?? Thank you.
Hi
We are sorry to tell you that we don’t have any option to change the color of the slider texts right now. But you can still change the color using the custom css. For any further help please open a ticket in our support system we will promptly help on that or any other inquiry you have.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
hi there, i’m having issues with installing and activating your pool services demo content plugin, it just freezes when i click on activate plugin, i tried it 10 times..
Please check your PHP version first. It need to be 8.0 not more than that. After import demo content you can change the PHP version
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
On the about us page there are double colons :: how do I get rid of them?
Hi,
There might be an accidental colon in the field for that section https://prnt.sc/TsupBnM2Juk0 because the colon is already there in the code. So please remove that from the elementor widget’s field. But if you want to completely remove the colon then please open a ticket we will give you the updated plugin with the removed colon.
Thank you, SmartDataSoft Team
I dont want a colon where would I remove that?
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hey!! i can´t activate the license, i need to job in the theme, it´s urgent, We started badly with this theme.
Please login with your same account from where you purchase also check if failed open ticket in our support system our technical team will investigate the issus
In your change log documentation you indicate that the latest version of the theme is 4.0, but when downloading, version 3.5 is downloaded.
Hi,
It seems it was a mistake in the documentation, the correct version is 3.5 we will fix it as soon as possible.
Thank you, SmartDataSoft Team
I changed the domain and the activation of the theme does not work either, and it is assumed that the license is already active, but it continues to indicate that it requires activation. I also get a notification that says: “Your theme (Pool Services) contains outdated copies of some WooCommerce template files.”
How can I change the service slug name (URL)?
?
Please check in theme admin settings if you need open ticket in our support system. This is comment area not for technical support. Some time it missed. Thank you
I am taking a screenshot of the website for display and i am getting a green background on a number of sections – it there a quick fix to stop this so I can use the screenshot?
Sorry in this area we have nothing to do. You can check different screen shot plugging for browser
Hello, how to translate header text and header contact with Polylang please ? I don’t find them in the Polylang strings .. Thanks
Please use loco to translate. Secondly check in theme admin header area. You will find option to change We have documentation about loco. Please follow that
Sorry,it doesn’t work, even with your documentation https://smartdatasoft.com/docs/pool-services-wordpress-theme/translation/translations/.
Please try with pool theme and plugin , also check loco setting. It must work. Their are thousands of user used
Hi, I bought the theme a long time ago and in the first tests it was ok, now I wanted to pass it into production and downloaded the latest update but “Demo 1”, the one I had chosen, doesn’t work while “Demo 2” works correctly, it seems I can’t find the right CSS.
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Ok, thaks!
I need the license deactivated by you so I can install on my live site. I didn’t use it for the initial activated site.
Hi
In the latest system, you can control the licenses and the activated sites with the Envato API.
Follow the below documentation to do that,
https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/how-to-activate-your-license/When your theme license is activated in localhost /test site then you can use manage for delete license to activate license server/ real site
https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/how-to-manage-your-license/Thank You
SmartDataSoft Team
Hi, does the theme is based on visual composer/wpbakery or only COMPATIBLE (we will need to redo everything from Elementor to Visual composer) ? We are looking for a theme ready on visual composer. Thanks!
Hi
The theme is currently based on elementor but compatible with the wpbakery page builder. You will need to redo everything from Elementor to Visual composer.
you, SmartDataSoft Team
