5245 comments found.
Hi we accidentally updated the shortcode plugin after our website was hacked and it broke our website, how can we roll the version back please? (Or download the original version)
Hi,
what do you mean with “download the original version”. You always get the latest version of theme and plugins here at ThemeForest. If you like to roll back to an older plugin version, I’m afraid you need to use own backups. How did you update the shortcode plugin and which issue is it causing?
Best Regards UT
My one page web menu is not loading the sections like it used to do before please let me know how it should be fixed?
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Hello,
I’m considering brklyn for a photography portfolio. When displaying a portfolio, Is there a way to apply filters to photos directly instead of applying them to projects? I want to be able to apply filters to photos in a project/gallery, or just be able list all of my photos on the main page and allow the site visitor to use filters to see the photos they want.
Thanks!
Hi,
portfolio images are based on categories and you can display a filter based on categories above the portfolio showcase. On single pages you can place another showcase based on other categories. And in the future we will add a filter function to our theme default galleries.
Best Regards UT
Hello,
Thank you for your reply. a follow up question:
When filtering images by category, is it possible to configure settings so that clicking on one of the filtered images will display a lightbox that only includes the filtered images?
e.g. If i have a group of 30 pictures that belong to 5 categories, and I click on the filter for one of the categories and this leaves me with 4 filtered images. is it possible to configure it so that clicking on 1 of the 4 remaining images opens a lightbox which only shows the 4 filtered images instead of displaying all images in that gallery?
Thanks
Hi,
When filtering images by category, is it possible to configure settings so that clicking on one of the filtered images will display a lightbox that only includes the filtered images?
Yes, that possible.
e.g. If i have a group of 30 pictures that belong to 5 categories, and I click on the filter for one of the categories and this leaves me with 4 filtered images. is it possible to configure it so that clicking on 1 of the 4 remaining images opens a lightbox which only shows the 4 filtered images instead of displaying all images in that gallery?
No, that’s not possible sorry.
Best Regards UT
Hello,
I have the Creative Multi-Purpose WordPress Theme with sections, I noticed too that the menu & scroll arrow doesn’t work on Chrome. I tried to exchange js files with the “chromefix.zip”, I upgraded the theme and plugins to the latest versions but it is still not working.
Any ideas? Thanks.
Hi,
have you cleared your cache? Plugin cache ( is using one ) and browser cache? The fix definitely works so it can only be a cache thing.
Best Regards UT
Hi. Section control does not work on Chrome browsers.
This is a Chrome bug. Please update to the latest Brooklyn version this solved this issue!
I use the lastet Brooklyn version but the result is the same.
Please update all delivered plugins as well!
Ok. I solved. But now, I can not change the submit button’s background and text color. I don’t use the default section app I use pages. Could you help me to solve this problem?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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Hi, since the last update, my one page menu does not work. The anchors do not redirect to the sections
Can someone help me? Thanks
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Hello, I have to update a web with your theme. It is version 2.8.1. Would it be possible to upgrade to the latest version 4.5.2 directly? Regards
solved!
Hi any chance to have the footer exactly as on demo 21? One of the reasons for buying the theme, but the demo importer hasn’t it like on preview. Thank you.
Please jump in our support forum we will help you there. Thank you!
Okies! Thank you!
Hello, I have some issue with main navigation in Google Chrome (Version 61.0.3163.100) on website: www.djsten.com, it doesn’t scroll. I have installed the latest version of Brooklyn WP theme (Version 4.5.3.1) but it doesnt work. Can you give me a solution for this problem? It is really important for my client, because 78% of visitors use Google Chrome as a browser.
Thank You for your quick response.
Best regards, Ladislav (Slovakia)
I’ve found the chromefix.zip and updated the plugins. After these steps I empty the page cache and it works fine. 
Perfect Glad to hear it has worked for you.
sections have stopped working in Google Chrome in other browsers if they work
Hi,
check our answer here: https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179/comments?page=153#comment_17543563
And do not forget to clear your website cache after applying the files.
Best Regards UT
Hi, I saw that in updated version, menu scroll down fixed for Google Chrome, however, if I insert a button to Slider Revolution, error happened. How can I fix it.
Thanks
Hi,
please add the following class to the button “ut-scroll-to-section”. This should help.
If not, please open a thread in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Best Regards UT
I have purchased your theme while ago and tried to install one of the demos, why you dont let to use videos which are played in some bacgrounds of your demos ? I thought they will be included in your theme ?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
I purchased this theme maybe 6 weeks ago. This is the 4th theme I have purchased on ThemeForest. I don’t want to gush, but the theme is so DOPE!! These guys did a phenomenal job. I cannot say how grateful I am to Matthias, he is freaking AMAZE BALLZ. If you are considering purchasing, don’t hesitate. I am so stoked. I am redesigning a website that I put off for years. It has been fun designing and getting assistance from Matthias. Thank you guys, thank you!!
Hi,
thank you for your kind words! We really appreciate it.
Best Regards United Themes
Hi, I have purchased brookyln last year. Is there a possibility to receive all the updates or do I have to purchase the theme again? Thanks
Hi,
by downloading the theme in your download area here at ThemeForest you automatically get the latest theme and plugin versions. Not need to purchase again.
Best Regards UT
Hi,
I’ve just dowloaded the theme.
It is great but the plugin One click demo Import doesn’t seem to work. It says “There are no predefined import files available in this theme. Please upload the import files manually!” I have been trying to import the wpml-config.xml from the folder but it doesn’t install anything.
Could you tell me how i can setup the theme instead of creating content from scratch.
Thank you
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Would like to ask why I cant find Editor under Appearance & Plugins. Also, another problem i faced is when i download qtranslate X and try to add the language to the menu, there was no language switcher button.
Please, very urgent!!
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Could I get an answer here?
Hi,
your purchase is not verified yet. So we cannot grant any support here. Besides than that its clearly stated that we exclusivley using our forum for theme support.
Best Regards UT
Hello we are interested in buying this theme, we are still unsure about the theme set up and hosting and I have some questions: we have a space host by aruba in Italy would you be able to help us setting the website with them? Do you offer services of website back up and annual upgrades? Thanks in advance for your kind answer
Hi,
we have a space host by aruba in Italy would you be able to help us setting the website with them?
We can provide information about the requirements but the server configuration part belongs to the hoster and is not our business. But you can use the Envato hosting program here at ThemeForest as well.
Do you offer services of website back up and annual upgrades?
We don’t have a backup service. We recommend using a plugin such as updraftplus. And with your purchase all upcoming updates are free but you need to take care of the update itself.
Best Regards United Themes
Hi,
we have a space host by aruba in Italy would you be able to help us setting the website with them? We can provide information about the requirements but the server configuration part belongs to the hoster and is not our business. But you can use the Envato hosting program here at ThemeForest as well.
R> So if we buy the hosting you will be able to configurate whatever is needed and get the site ready to use it? I guess there is a yearly price for this, could you give me the prices?
Do you offer services of website back up and annual upgrades? We don’t have a backup service. We recommend using a plugin such as updraftplus. And with your purchase all upcoming updates are free but you need to take care of the update itself.
R> With the hosting with you this one will be included or will I need to purchase this plugin as well and manage it myself?
Thanks
Hi,
you need to purchase your very own license of updraftplus.
We don’t have a price list in this case. Please contact Envato directly, since they are hosting the websites.
Best Regards UT
Hi,
There is no “Hero Height For 404 and serach” settings 
Also where can I change this system pages descirption like; “View all on this date written articles further down below.” “View all authors posts further down below.” “Results For:”
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
Register for the United Themes Community
Support Forum: http://helpdesk.unitedthemes.com/ Register here: http://helpdesk.unitedthemes.com/index.php/Register/ Find your Purchase Key: http://helpdesk.unitedthemes.com/index.php/Thread/320-Purchase-Key/
We’ll see you on the inside,
United Themes Team
Hi I can’t translate strings in theme
I have used poedit and create Turkish translation files tr_TR.po and tr_TR.mo then uplad them in to themes/brroklyn/languages but it does’n work.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
Register for the United Themes Community
Support Forum: http://helpdesk.unitedthemes.com/ Register here: http://helpdesk.unitedthemes.com/index.php/Register/ Find your Purchase Key: http://helpdesk.unitedthemes.com/index.php/Thread/320-Purchase-Key/
We’ll see you on the inside,
United Themes Team
Thanks I write here because I don’t recieve any answer yet
Hi,
there is no support over the weekend. What’s your forum username?
Thank you it’s volkandalyan
you should have received an answer in meantime
Thank you so much
Hi! Im traing to log in the forum to check why navigation dosen´t work after I update the wordpress to 4.8.2 but I don´t have the mail wich I use for it any more. how can I do?
Hi,
check our answer here: https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179/comments?page=153#comment_17543563
And do not forget to clear your website cache after applying the files.
Best Regards UT
Thank You! It works perfectly. Can I get in the forum again? There was some other questions that I find the answers inside. If I can, how should I change my login mail?
Hi,
please send us a PM via profile here and include your initial purchase key: https://themeforest.net/user/unitedthemes Afterward we can change your email connected to your account.
Best Regards UT
