6351 comments found.
Hi guys, i have problem with Visual Composer – now I can’t even edit my pages until i disable new version (WPBakery Page Builder). How i can resolve this problem? Thank you
This is error: HTTP ERROR 500
Please provide your FTP and WordPress credentials via this form.
Thanks!
Wordfence Security plugin made a mess, just to know 
Thanking you in advance.
Hello,
Please provide us a relevant URL so we could take a look.
Thanks in advance!
Please visit this link: https://goo.gl/hrtaQH password is Tashidelek!
You can reduce the distance by reducing Roh Height at Row Settings, take a look at this screenshot
Let us know if you have further questions!
IE11 not showing font awesome icons
Hello,
Unfortunately, I can’t replicate the issue, please clear all cache and check once more.
Let us know if it helped!
We checked your site already and couldn’t replicate the issue, take a look at this screenshot: http://prntscr.com/gxdfv4 Please consider clearing caches as we recommended above.
Thanks!
Hello there,
I really like the theme and currently I am using “One Page Styled Theme”.
If time permits you, could you please share me how to display only one post. I have enclosed a screenshot to tell you what I mean. https://prnt.sc/gxaudn
Thanking you in advance 
Hello,
You can set Posts Quantity at Blog Settings, take a look at this screenshot: http://prntscr.com/gxcdvc
Let us know if you have further questions!
Thank you very much for your prompt support!
Hi. Is it possible, at your theme, to put a sidebar or a banner area near the single post content, so that when you click on a graphic button – to open that area? Please, look at the next printrscreens ideea..
https://prnt.sc/gwxr36 https://prnt.sc/gwxrhdHello,
Unfortunately, Impreza doesn’t provide this feature out of the box. You can try using some 3d party plugin to add such element, usually, there are plugins almost for everything. You can check plugins compatibility and all theme features here.
Let us know if you have further questions!
Think I’ve found a bug – since the latest update, the Timeline on our website displays for a few seconds, then disappears again https://www.swarmonline.com/about/
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
I think there might be an issue via mobile when trying to click on hierarchy in the Menu. For example on the live preview, if you view it via mobile can click on – Portfolio > Project Examples – it will just drop down rather than going to the Project Example page/url.
A big thank you to Ivan at the up solutions team for fixing the updating problem I encountered
Edgar
Hi, I’m a great fan of Impreza Template!!:) I have a question: in the shop category page (like this one: http://impreza9.us-themes.com/product-category/clothing/t-shirts/) is there a way to show a short description text for each product?
Thanks
Hello,
Unfortunately, Impreza doesn’t provide this feature out of the box. You can hire a developer to implement this feature for you.
Hi, I have the latest ver of Impreza and WPML. I have two headers in a different language. Why I can’t change my translated header for translated pages? It works only for Main Language page. Page Options to change Header are disabled.
Hello,
You don’t need to assign headers manually, go to Impreza > Headers and translate your header as a regular page. It will be applied to translated pages automatically.
Let us know if you have further questions!
Hello,
Thanks for fast reply. It does work like you said, however, my header structure is more complicated but I found walkaround. Thank you!
All the plugins included are the pro/premium version? Do you update them frequently? Are they in their latest version?
Hello,
Yes, latest versions of premium addons are included. Take a look at this article. We update them frequently, right after vendor updates.
Let us know if you have further questions!
Broken desing with last update. How can I downgrade theme??? I can’t login at official support page. Can anobody help me?
Hello,
This question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal to:
- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Thank you, we look forward to serving you!
Is there any way to remove padding of .vc_column-inner for some sections only.
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ provide a relevant URL and detailed task description there.
Thanks in advance!
Hi, with this theme is it possible with the portfolio options to put a description next to the image ? To show the beginning of the content without clicking on it like here : http://encrenoire.be/ . Thank you !
Hello,
Unfortunately, Portfolio doesn’t provide this layout, you can see all available styles here. You can try using Blog instead, take a look at this example: http://impreza5.us-themes.com/blog-small-image-with-sidebar/
Let us know if you have further questions!
Thank you very much for the answer ! I’m checking your link 
Hi,
I used this theme sometime back but today when I updated the woocommerece version, I am not able to change the variation of products, please advice.
Best Regards, Keith.
Hello Keith,
Please share a relevant URL so I could take a look.
Thanks in advance!
Hi,
Thanks for your reply.
Here is the url: http://safetyboots.ie/Looking forward to hearing from you.
Regards, Keith
As I can see, you are using an outdated version of Impreza, please update the theme to the latest version 4.8, read how to do it easily. Then update all plugins to their latest versions. Don’t forget to make a backup before updating to be in safe.
Let us know if it helped!
Thanks, I will check and get back to you. Regards, Keith
Hi!
Although my license are not activated, i can’t activate Impreza? https://image.prntscr.com/image/2N8MsH5YRRWOsHhXmOYgqg.jpegI click ‘Activate’ > I approve authorization of the app > I see ‘No Impreza Child licenses for activation Deactivate some of your current licenses on Licenses page or purchase another license’
Best regards
Hello,
if I buy this theme, what do I get? Is all addons (aka plugins) included? How long do I get automatic updates? Is there an expiration time?
Thank you.
Hello,
You get the theme, all the plugins and lifetime free updates. There is no expiration time but there is a limited period of support time, read this article for details.
Let us know if you have further questions!
Hello, I have installed Impreza 2.8.1 in wordpress, so I have updated wordpress to version 4.8.2, but now I can not see the objects to generate the content on a page with visual composer.
Attached screens:
https://ibb.co/iVOwMG https://ibb.co/fYT7TwHow can it be solved?
Regards! 
Hello,
Please update your Impreza theme to the latest version 4.8 (read how to do it easily) then update all plugins to their latest versions. Don’t forget to make a backup before updating to be in safe.
Let us know if it helped!
It’s all updated, but unfortunately now does not work “visual composer”, then we do not know how to update the website.
Will the wordpress update and template impreza have damaged the entire system?
Maybe it’s some detail, but the website looks normal. Problem is only visual composer.
Is there anything else that can be done?
Best regards! 
The update was done from wordpress 4.4.2 to 4.8.2 and from impreza 2.8.1 to 4.8
The page has content, however it is displayed this way. If you press the button “Classic mode” you can see the whole code.
View screenshot:
https://ibb.co/fEZ83wHello,
Please provide your WordPress admin credentials via this contact form so we could check that.
Thanks!
Hello,
I write here, because by email I answered that they do not provide support via email. But I can not send a support ticket either because my date has expired.
I did not understand the previous answer.
“You can use Separator feature of Ultimate Addons to create these effects: http://prntscr.com/gv1vg2"
We need the images to be similar to the page of playster.com (images with top and bottom diagonal)
Example:
https://prnt.sc/gv2ic5Can you give us an example on a page of our wordpress?
Best regards,
NAZRI FARRAN
Hello,
It means that you should renew your support to create a ticket on our support portal, please read this article for details.
Install Ultimate Addons plugin at Impreza > Addons. Then open your page in the Backend Editor, click on a Pencil icon to edit Row Settings and set the desired separator there, take a look at this screenshot: http://prntscr.com/gv36nk
Let us know if you have further questions!
I applied several configurations and none worked well.
http://www.telemovil.cl/ejemplo/The main idea is that the images are diagonal, similar to playster.com
Image Ref.: https://prnt.sc/gv2ic5
We tested several configurations, with none working well.
Sorry for the inconvenience, I understand that I’m without support.
Gracias.
Did you apply any background at Background tab? If not, go to Background tab and apply a background there.
Let us know if it helped!
That’s right, I’ve already applied background too. We have tried in many ways, but the desired effect is not achieved.
https://prnt.sc/gv2ic5As I can see, you didn’t apply any background there, please add your background images on Background tab, not on the General tab.
Let us know if it worked!
Thanks for your reply. We achieved the effect with top and bottom diagonal, however, we can not unite images with the effect.
Web Ref: https://www.playster.com/cl/en
Ref. web demo: http://www.telemovil.cl/ejemplo/
Screenshots:
Playster: https://prnt.sc/gvfv2r
Theme Impreza: https://prnt.sc/gvfv2v
You may obtain the desired effect?
Best regards 
Hello,
Unfortunately, separator doesn’t provide this feature. You can hire a developer to implement it for you.
With this latest update, it refuses to see see my custom css assigned to my child theme. Please advise asap.
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
We have the “Latin” subset chosen for Typography, but the Google Fonts CSS file is adding all subsets: https://fonts.googleapis.com/css?family=Source+Sans+Pro%3A400%2C400italic%2C600%2C600italic%2C700%2C700italic%7COpen+Sans%3A400%2C400italic%2C600%2C600italic%2C700%2C700italic&subset=latin&ver=4.8.2
And when I set Google Fonts to be deferred, this is the link: https://fonts.googleapis.com/css?family=Source+Sans+Pro:400,400italic,600,600italic,700,700italic%7COpen+Sans:400,400italic,600,600italic,700,700italic&subset=latin,latin
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
We would rather not renew support at this time, just to be able to submit this ticket. I just wanted to let you know about this bug. As the same occurs on your demo site.
I just checked our demo site and there are no errors, it loads only requested fonts from Google:
https://fonts.googleapis.com/css?family=Open+Sans%3A300%2C400%2C600&subset=latin&ver=4.8.2
Compare with this screenshot: http://prntscr.com/gt82nn
Go to Impreza > Theme Options > Typography and make sure that you didn’t check unused fonts there.
Let us know if it helped!
Yes, but what I mean is that it’s loading more than just the “latin” subset. It’s also loading the Cryillic, Vietnamese, Greek, etc. But I see that even with just this, it adds them all. So it must be something on Google’s end. https://fonts.googleapis.com/css?family=Open+Sans
Here’s what I see in the source code, only one subset:
https://fonts.googleapis.com/css?family=Open+Sans%3A300%2C400%2C600&subset=latin&ver=4.8.2
Please provide a relevant URL via this form so I could check your site.
Thanks!
Yes, the URL (source code) does only request the “latin” subset. So does ours. However, when Google loads that CSS file, you can see it contains more than just Latin. But perhaps that’s normal?
Yes, it’s normal. You can check that yourself on this site: https://fonts.google.com/ read this article for details: https://developers.google.com/fonts/docs/getting_started#Subsets
Let us know if you have further questions!