354 comments found.
Hi,
Just some ideas that I think would make your theme even better for a conversion point of view :
1- Would it be possible on Mobile view to remove the thumbnails on the product page and have the main image swipeable left and right with arrows on, as when someone picks a colour they have to scroll up and down to see the changes and this would reduce the gap between the main image and the selection boxes, 90% of my customers are on mobile and I can see on screen records that it’s an issue.
2- Also on mobile view would it be possible somehow to have a static ATC button as this also increase add to carts.
thanks for a great theme.
Hi! I fully agree with you. 1) in progress for future updates (but not nearest that will be ready in 1-2 weeks) 2)Such options we can do as custom work.
Is there a way to add a quick buy/variant selection overlay on product hover without the need to go directly into the product. Example found here: https://gymshark.com. When you hover over the image of the product it pops up with the size options to select and then adds immediately to basket.
Pre-Purchase Question
Hi! Only as custom work. This option is out of our theme base functionality.
Do you undertake such custom work?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 with this task. Our developers will estimate this task.
hi, how can I make the color options and quick view appear inside the product photo in banners home page?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
I OPEN TICKET, HOW MUCH DO THEY TAKE IN ANSWERING?
Hi We answered you in live order, check ticket. These day are very busy after holidays. Sorry for inconvenience.
Dear, Customers!
We have returned from holiday today 2017.10.02 . We are checking all tickets and mails now.
During a few days all of them will be solved in order of priority.
Thank you for your patience and understanding!
Hello, the mobile website speed is very slow (bounce rate about 90%). Do you have any advices ? Thank you.
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
How do you stop the animation on the homepage for the products in the carousel – thanks
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
This theme is buggy the navigation isnt working, the add to cart button isn’t working, if customer do click a product on the site it will not let the choose a variant. I have lost so many sales. I have put in an support order 3 times, haven’t gotten help yet.
Hi! We have written in comments and in ticket system that our support is unavailable till 2nd October 2017, unfortunatelly. We approved refund.
I really did like this theme, is there any way i can buy if again or discount price due to the sale I have lost due to the bug.
for a discounted price due to the sale i have lost due to the bug
Will our website be fix today?
Hi! Your mails in progress.
I will like update on the support ticket.
Hey! You have an outstanding theme! Unfortunately, I will not use it because the shopify itself is the worst platform I’ve seen. Do you plan to make the same theme for wordpress?
Hi! Unfortunatelly, no. We we have no plan, but i will discuss this witn pathners
when I try to install the home page banner I do not see the same options as in the installation guide
in.. Main Theme Config Pre-defined Home Page .. i have only Default I do not see the option of banners
I also try to manually configure this theme but I do not see the same options as in the installation guide
I just need to install the home page banner as you have it in the demo
do you have an installation guide that is actualized?
Hi how do you change the text colour for the shipping estimates text on the cart page?
Hi! We will be able help you on Monday. Sorry for inconvenience.
Hi there, there seems to be an issue when a customer is trying to create an account. we need a solution asap
Disregard…thank you
Dear, Customers!
From 2017.09.22(YYYY.MM.DD) till 2017.10.01 our support team is unavailable 
but 2017.10.02 we will solve your tickets and help you 
HI There, we have issues regarding the variant products, for users can add variants to cart that have an inventory of 0. that is quite a problem, any way you can help quickly? we are waiting for a solution over a week now. Best, B
Hi! We have answered by ticket. Your tickets are being solved.
Hi I want to know if you can make it so that when customers click on the Buy Now (Add to Cart) button it “skips” the cart page and goes straight to the customer_information (The Enter Shipping Details page) and not the cart page. And please can it be an option i can remove manually?
Hi! We have answered you by mail.
Hello, how to keep only the default shipping price and remove the 3 others shipping method (First Class Package International,...) on the check-out page please ? https://cdn.shopify.com/s/files/1/2291/8565/files/shipping.PNG?17188044987659039195
Thank you.
Hi! Shopify doesnt allow to change checkout page. Checkout view files are absent in theme, it is cloud page that can’t be modified by us. You have to sent requests only to shopify experts. (Also all method payment you can manage in admin panel settings/ payments)
Hi how do I make the logo bigger on header 5?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
the collection left panel to sort and filter through products won’t appear. I have followed the instructions to the letter. I cannot get this to work. Please advise?
I should say it partially works… or selectively works.. not all items you type in for the tags to be sorted will appear. Its pretty frustrating to have to go back and forth to get your tags to register under the collection page filters.
Hi! We will be able help and give consultations to you on Monday. Our support team work Monday -Friday. Sorry for inconvenience.
It stated the there are 9 pre-defined home pages. But my template only have default.
Hi i need help. I would like for the Add to Cart button to cover side to side when in mobile and the font and icon to stay in the center. At the moment it only covers 50% of the screen when in mobile. can you tell me how to do this?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
