353 comments found.
Hello, I am buying this theme but it’s not showing me in my downloads. Can you please guide me on where I will get access to download it?
Hi, dear customer. Theme can be downloaded only in the downloads section. If you do not see the item then you need to contact Envato support.
Dear clients! Unfortunately, we will be able to answer your questions intermittently, since our team is from Ukraine, and military operations are taking place right now. Thank you for your patience and understanding.
Hello. I am bought this theme and i can not change colams in collections from 4 to 5. Please help.
Hi. Sorry for the late reply. Send please a ticket to bigstepscenter@gmail.com and we will check your store.
I purchased this Theme years ago, i really like it but also it has some bugs. i could not use it in my store, because i have a real problem with quick view on mobile. images appear to be in progress and really can’t find any way to solve it. i will really appreciate your help
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
I can not longer access the ticket system, my cridentials did not work and cannot create a new account. can you help me with that. i’m stuck
Hi, sorry for the late reply. Please write to bigstepscenter@gmail.com and we will renew account with new credentials.
Hi there,
Hope you are doing well.
This is Tim from the Growave app (https://apps.shopify.com/growave). I was wondering if you guys are open to collaborations and integration?
Let me know if you are interested, you can find me at timkhudssw@gmail.com
Thanks!
P.S. I tried to reach out, but perhaps the email I used wasn’t correct
why RTL dem doesn’t work?
demo*
Hi. RTL mode works in the template.
Is it possible to center align the logo and 2 rows of menus – like primary with login-signup-cart-etc-etc at top and secondary with catalog products below it
Hi! We can extend your theme with such header, but a new header is out of the free support. It will be and exclusive theme modification.
My theme is not working for what our developers need to do. They could not really tell until they go in there and starting working last week. So far it has required a lot of custom coding and we don’t have the budget to pay for custom coding as a small company. Could you please kindly issue a refund? Please confirm as we need to purchase the right theme for our project.
Hi! Refund request has to be emailed to bigstepscenter@gmail.com
NEW TICKET SYSTEM LINK http://big-skins.com/help
Hi, been trying to reach you through support for a refund. The theme does not work for our project. Please can someone confirm or reply?
Hi! We did not fully understand what do you mean. Write please ticket t our new ticket system https://need-support.online/tickets/ We will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hi, we just bought another Shopify theme and we cannot even add a simple text section to put a welcome message in the theme. Very limiting. Another thing we want to do is put a colored bar across the page with a call to action. Before we return the other theme and buy yours, can your theme do these two things? Add text sections with images and then add a call to action bar across the page? Thank you so much.
Hi! Write please ticket here https://need-support.online/tickets/ Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hello! I am considering buying this theme. Would like to know if it is possible to have tabs menu on About us page, as in this example (vision/manifesto/mision): https://maxcolt-store-demo.myshopify.com/pages/about-us-v1
Many thanks in advance for feedback.
Hi! It can be done as custom feature only.
Thanks for the feedback. Do you know how much this custom feature will cost, alternatively redirect me to your website with more information?
Furthermore, can the feature be applied onto any page on my website? Kind rgds.
Hi! Write custom request to https://need-support.online/tickets/ and we will give you answer with details.
Hello, I have sent two support tickets about an issue with the categories filters and the filters themselves. I have had no response at all from them. It didn’t even give me a ticket number for either of them. Could I get an answer on it please or a better way to communicate I love the theme and would love to continue to use it, but need help with these issues.
Hi! Strange thing because we answered your ticket. But anyway, send please staff invite to bigstepscenter@gmail.com. We will check it.
I received no email regarding it. The support center won’t even let me in. But thank you, I will send it over now.
The Invite is accepted. Thank you very much.
Do you still support this theme and plan on doing updates to it?
Hi! We support customers of course. We did not plan updates nearest time, cuz theme is stable.
3 Questions: 1. Why the live search isn’t working on mobile? 2. Is it possible to make the header (search and logo) sticky to top? 3. Do you have the popular feature “sticky add to cart” button ?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Are you serious? I’m just considering purchasing the theme, I don’t have it.
For this kind of robotic support I think you answer my question 
We have pre-sale section in the ticket system where technical support can give more deep answers and suggestions.. Anyway, I can answer here: 1. We decided to disable on mobile ajax search. 2. We do not have such option by default. 3. No, we do not have such option by default.
How to download Seiko theme version 3, could you please give me a link be cause i can’t find it in my purchase
Hi! Write here please bigstepscenter@gmail.com and we will send link for downloading
Hi, I would like to buy this theme, but the header on mobile cover lot of space :/ is it possible to make it very minimal exactly like Goodwill ? can u do it at no extra charge ?
2- is it possible to let customers zoom in on any page in my store ? I mean zoom in any part of the whole page , not only product’s image
Thank you
Hi! We have answered by ticket.
Hi, could you please send me the answer again to my email , because I didn’t receive any confirmation or ticket’s number in my email , that’s why I asked here the same questions
Done.
Hello, I have no idea what’s the problem but I didn’t receive any email from you , I checked spam /junk folder, nothing there :/ I contacted you again using another email (my personal Gmail) here : bigstepscenter@gmail.com
Could you please respond to that mail , or copy past your reply here because I need to make a decision about what theme should I buy for my store this week end
Thank you
Hi! It is answered by email.
Can you please check your messenger and reply ASAP? I want to know why did you DELETE two of my last tickets? The last one is #913573. Waiting for REPLY ASAP
Hi! Sorry for the late reply. I got sick by angina 4 days ago. But i am going to direct tickets to developers today. Sorry again for inconvenience.
But why is the ticket deleted?
Hi! Write please your requests to bigstepscenter@gmail.com and I will help you right now. Your ticket is absent on our side (we are investigating it).
We cannot understand why it is deleted. There is not reason from our side. I suppose it is related to my mysql database. I promise to solve it asap. Write please by email.
hi there, I’ll create another ticket, hopefully this time will stay there and get an answer as well. I’ll combine both of the deleted tickets in one.
Hi, I have created Ticket Number #368524, waiting for reply
Hi! Thanks, the task is sent to the developers team.
IMPORTANT!
Dear, Customers!
2019.06.25(YYYY.MM.DD) – 2019.06.27 our support team is unavailable 
but
2019.06.28 we will solve your tickets and help you!
Very sorry for inconvenience.
Hi, I live in Brazil, can we negotiate the price to get better? because here 49 $ is a lot of money
Hi! Sorry for the late response. Unfortunately, we can not reduce the price. ( After all the fees, we receive only part of the money on our team and I have to pay for free support.
