279 comments found.
I have submit a ticket. But still no respond. Please help me to answer it as soon as possible because sometimes it needs 2 days for reply. It is so long. thanks
Hi,
Thanks for writing in!
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
I’m trying to support a ticket, but the Baker theme that I purchased, which says it’s supported, is not part of the dropdown. I’m having trouble importing the demo data and I’ve already changed the server settings per other comments. Please advise how to submit a ticket.
Hi,
Welcome and thanks for using our theme! 
If you just purchased the theme, maybe data isn’t ready yet so try just a bit later. Also, make sure that you are logged in with the Envato account form which you have purchased the theme, and you can also try to clear browser cache and to login again. There is also another way for submitting a ticket: logout, and then enter your purchase code https://www.screencast.com/t/KZvmIx1Bu5 so try that also.
Hope this would be helpful.
Best, Edge
Hi, I have purchased the theme and I am having trouble changing the menu on the front page. I have created a menu and set it as main navigation, but this is not appearing in the front page it is only showing in the inside pages. Please help as I spent hours searching for this. Thanks.
Hi,
Welcome and thanks for choosing our theme!
We have located your ticket on our support forum. Our support agents will assist asap. Thanks.
Best, Edge
Hi, I figured this out.
But I have a more important question to ask. in the Title Area of the page I need to keep the background photo, but remove the title text. I don’t want to put neither title text nor breadcrumb. what should I do? thanks
Hi,
Thanks for reply.
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
Hello there! In the “Edge Section Title” used for the “What We Offer” page (Bagel theme version), the text set in the “Before title” field is no longer appearing with the handwritten style font. How can I do to configure the original font again, as it appears in the demo theme template that is on the air? Thank you!
Hi,
Welcome and thanks for using our theme!
Please go to your page -> Page Font and set Scriptina font. Please take a look: https://www.screencast.com/t/PQFUuGUOGE7u
Or add this code into Edge Options -> General -> Custom Code -> Custom CSS
h2.edgtf-section-before-title { font-family: Scriptina; }
Hope this was helpful. If you nee any further assistance, please submit a ticket on our support at edge.ticksy.com and our support agents will assist asap.
Best, Edge
HI,
Welcome and thanks for writing in!
We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hi,
Welcome and thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
Can I add some of the preset font awesome icons within a page or a post? If so, is there short code to call to it?
Hi,
Welcome and thanks for using our theme!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks!
Best, Edge
Hi, I have bought this theme. I have install wordpress 4.8.1 and I try to add baker.zip to my worpress then I get this error message. Can You help me? Thx. Warning: POST Content-Length of 16548278 bytes exceeds the limit of 15728640 bytes in Unknown on line 0
Hi,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
I have bought for this theme. How to use and install it. Do I need wordpress?
Hi, I have bought this theme. I have install wordpress 4.8.1. I want to add this theme. Which zip should I get it ? Thanks.
Hi,
Welcome and thanks for writing in!
Please, check this chapter from our Official Manual http://baker.edge-themes.com/documentation/#!/getting_started_installing_baker where getting started is explained step by step.
That should be helpful, and for any further assistance just submit a private ticket on edge.ticksy.com with including your wp-admin access and site URL and we will try to install Baker theme on your behalf.
Best, Edge
Thx u, Sir. I will read it first.
I have read it. Now have install it in my localhost (not in domain). I want to import the baker demo but I get no effect when the import button is clicked. Do I need to test it in domain server? Thx
HI,
Thanks for reply.
Please submit a ticket on our support forum at https://edge.ticksy.com/ and our support agent will assist you asap. Thanks.
Best, Edge
it has show the baker demo. But some image cannot show well. how to use the croissant demo
Hi again,
Instructions for importing demo content -> http://baker.edge-themes.com/documentation/#!/getting_started_importing_demo_content (you should choose Baker demo)
Once you have imported your demo content you should go to Settings/Reading and set which page you want to use as your home page, in this case Croissant. Please take a look: https://www.screencast.com/t/i0OqYbHuJb
As we mentioned in previous reply, we have support forum, so if you have some further questions, please submit a ticket at https://edge.ticksy.com/. Thanks for understanding.
Best, Edge
hi, thx u sir, I have imported the croissant successfully. Only the menu is broken and the instagram feed photo donot show. I have submitted the ticket too. Thx
Hi, The demo baker has showed well but the menu is broken. how to fix it ? Thx
Hi again,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible. Thanks.
Best, Edge
Hello. I have a problem with the logo in the website. I have submit a ticket, but no respond. thanks.
Hi,
We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hello. I have problem still with the logo size. I have submit a ticket, but no respond. Help me please, thanks
Hi,
Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hello sory for bothering again. I have a problem with revslider image location. I have submit eticket but no respond. The respond is need one day process.
Hi again,
We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
Hello, there. Updating Baker theme to latest version, can I update Wordpress version to 4.8.1 too?
Hi,
Welcome and thanks for using our theme!
Yes, you can.
Best, Edge
Hi, Great theme. May I ask your advice, i am planning to use the following plugins with your theme. any advice you may have to pass before i do so. and if you ever heard some issues with similar plugins!?
Invoiceing plugin https://codecanyon.net/item/woocommerce-pdf-invoice/5951088 Custom Fields Products https://codecanyon.net/item/woocommerce-custom-fields-product-addons/11332742 Repeat Order: https://codecanyon.net/item/woocommerce-repeat-order/14239626Thanks Johnny
Hi,
Welcome and thanks for taking interest in our theme! Glad you like it!
Unfortunately, we haven’t tested these 3rd party plugins with Baker theme so we cannot tell you how they should behave. :/ Also, as you can see we didn’t add these plugins to our theme compatible list.
All official woocommerce extensions will work, but we are not sure for extensions from some other authors because there is huge number of WordPress plugins available we simply can not test them all and cover compatibility with all of them. Hope you understand.
Best, Edge
I have issued two tickets and no response. The cupcake demo is not working, all other demos are. Can you please help. I also send my username and password so you can see for yourself. Appreciate your prompt support, since I have been waiting since 2 days now.
Hi,
Welcome and thanks for writing in!
We have located your tickets on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hi, at first I would like to congrats for this awesome theme. Well done!
And, I have two issues 
1) when I add some products in the cart, the bag doesn’t show up the pictures; 2) I’m trying to setting up the background image at the title area of all posts and I wasn’t able to do this. I did the upload (Background Image Choose an Image for title area), but the image doesn’t stretch like other pages. You guys can see a example on your own published site: http://baker.edge-themes.com/right-sidebar-2/ (here the image fill up all the area) – http://baker.edge-themes.com/strawberry-cake/ (here, don’t) – How to solve?
Thanks!
Hi,
Welcome and thanks for using our theme! Glad you like it!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
Hi,
Thank you!
Mmmmm… For while, I’m setting up it at localhost! :/
Hi again,
Nevermind. Just submit tickets with your questions with some helpful screenshots so our support agents could better see the problems and help you asap.
Best, Edge
I am having an issue with the menu options. Specifically, why the hover on my drop down menu is showing up yellow when none of the settings are set to yellow. It should be dark red. Also, there are some instances, where the hover is blue.
Hi,
In Edge Options > Header > you could set hover color for 1st level menu, and other level of menu, too https://www.screencast.com/t/2cbGvjBX7j Just make sure which header skin are you using (light/dark or default). That should be helpful to style that part.
Edge
All of the hover settings are set to maroon for every setting and it still shows up yellow. How can I show you a screen shot of my edge options?
Hi,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
The support forum page won’t load.
Hi again,
If you just purchased the theme, maybe data isn’t ready yet so try just a bit later. Also, make sure that you are logged in with the Envato account form which you have purchased the theme, and you can also try to clear browser cache and to login again. There is also another way for submitting a ticket: logout, and then enter your purchase code https://www.screencast.com/t/nqAo4OktrqS so try that also.
Best, Edge
Hello, I have purchased your template but I have not clear how much space hire in my hosting. Can you tell me more or less how much space I need to install this template? Good work and thank u.
Hello there,
Thank you for choosing Baker. Please, check this part from our documentation where we stated some of server resources http://baker.edge-themes.com/documentation/#getting_started_troubleshooting_faq
Thank you! Edge
Hi nice theme, please can you let me know if you have a Carousel Image Gallery element just like the one in NODE in this theme please? Thanks
Hi,
Welcome and thanks for taking interest in our theme!
Yes, we have implemented Edge Image Gallery element in Baker theme but the layout is not the same like on Node theme.
Take a look: https://www.screencast.com/t/lsdHq4yM7c
Best, Edge
Thanks for getting back to me. The screenshot does not allow me to see what it would look like on display.
Please can you let me know if this carousel image gallery has the ability to display the images horizontally next to each other, across the width of the screen with no spaces in between. Then as the screen size gets smaller, the images reduce in number and do not stack?
Thanks for you help.
Hi,
Please take a look:
1. https://www.screencast.com/t/bYHUaYu5Pbnf
2. https://www.screencast.com/t/i4wW3Omqmg
3. https://www.screencast.com/t/0jFmuw2t4Q0N
4. https://www.screencast.com/t/Ua1PHT4wp
Hope this was helpful.
Best, Edge
Hello Edge Themes, I want to buy this theme and i only want to know if is it possible to use the video in the Croissant homepage – slide two. I must buy another type of license to include this content?
In this theme (slide two) http://baker.edge-themes.com/croissant/Thank you for your Help
Best Regards
Hi,
Welcome and thanks for taking interest in our theme!
Best, Edge
Hello! I’ve purchased the baker theme, but how do I start my site using the Crumpet homepage template? I’d like to start with that and edit it.
Hi,
Welcome and thanks for using our theme!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
Hello there! I did not buy the theme. My client bought and sent me to install. I also received the license of the theme from my client, if it is necessary for me to obtain the support. So, I installed Wordpress 4.7.5, and uploaded the theme as per the documentation instructions. The wordpress returned the success message in the installation, but when I click on activate, it returns the following error message: Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in / home / storage / 9/97 / a0 / mediterrain / public_html / wp- Content / themes / baker / framework / lib / edgtf.layout3.php on line 539. How do I proceed to fix this? Thank you!
HI,
Welcome and thanks for writing in!
That is usually an error related to your PHP version on the server. Try contacting your hosting provider and ask them to increase your PHP version to the one suggested by wordpress here: https://wordpress.org/about/requirements/
For this error, PHP version 5.4 would be enough to work well.
Best, Edge
It works! Thank you!
You are welcome!
Please, sorry, but I have one more issue. I use the import options (with attachments), but the theme just load up to 90%. I repeat the process couple times, but 90% is the last status. This is normal? Thank you.
Hi again,
This is the common issue when importing demo data. Please check this article https://edge.ticksy.com/article/10241/
If you need any further assistance, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access so our support agent could assist you asap. Thanks.
Best, Edge
Hello. Where can I download clean theme templates, without reference to wordpress?
Hi,
Welcome and thanks for writing in!
We are selling only WordPress themes on our profile, and in creation process we are building them directly over our WordPress framework, so HTML version doesn’t exist.
Best, Edge
its bug ? https://yadi.sk/i/HrAqzbH53LFdAT
Hi again,
The problem your having is related to cross origin issue and it has to be solved on your side. Here is the instruction inside the link for you to fix it that works for all browsers:
http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/Best, Edge
