and also when I preview my Sonik Home Page, it’s blank. Hope you can help me, thanks.

I want to achieve this:

There is a QT Place called Taj Mahal. A concert is help at Taj Mahal, so I am creating an event. While adding new event, it is asking for Place details. Can I link that event place with QT Places? I don’t want to add details again but more than that, I want them to have interlinked at event page.

Hello, i know we had an agreement as we have with any customer saying you can report bugs and malfunctionings here even thou you don’t have a support license, but now you are sking for regular support and customizations.

If we provide support to you without a valid support license, it makes no sense for all the other customers to pay for the service.

And please note that support is much more expensive than what we actually earn out of it, so still is a money loss for us, but providing it for free will grant a total fail of the business.

So if you need help in this procedure, you need a valid support license running.

We already had customers complaining because they correctly paid the support and they saw we were providing it to other people for free, so they felt dumb for paying for it, which is unfair and we can’t do it again.

So please if you need help, as every other customer, purchase a support license, and we will be very happy to help you.

Thanks

Woah! I don’t mind paying for support if this feature can be customized. Just let me know if this can be done for me or the next update, I will renew now!

Thanks.

Well actually you can’t bring the location in the event but you add the location detail directly to the event, and then you can create a map with the events This can be done.

If you mean that in the event you select the pre-existing location created in the QT places, so that the event will refere to the location, this function doesn’t actually exist but can be added, because it makes totally sense also for all of our other themes.

You are the first one asking for this but we discussed about it and makes sense to add it, so basically the answer is yes.

Is not a small change so you may need to wait a week more or less to have it.

Great! My token of love for this help would be renewing my support license.

Thanks!

Very appreciated thank you! I’m putting the feature in queue and will notice you here when is ready.

Hello! Very strange nobody noticed, a $ was missing in the code, please download this file

and replace it in

/wp-content/plugins/qt-extensions-suite/theme-shortcodes/gridstacks/stacks/owl/inc/

it will fix immediately!

Anyway the filter needs the slug, so NO id, YES text slug

Thanks!

PS fix added already to next theme version, will be out in a couple of days

Thanks.

I want a favour. As my support has expired, I cannot view or reply to threads I was subscribed to in Qantumthemes helpdesk. I really liked what kind of issues other buyers were having, what other issues theme was facing and solving them. I am working on a big project using your product. Can you unlock my ID as I can also contribute helping as well as view some interesting topics.

Thanks again!

New error, breaks loading Media and uploading any media

Hello, sorry to contradict you, but the theme works very well (see video below) and the issue comes FOR SURE from another plugin, as the theme never uses the function causing the problem.

I just recorded a video to proof this:

RESULT: In the video you can see that:

1) the theme works perfectly 2) the theme does not use the function you are mentioning AT ALL 3) You see in the last part of the video that I performed a broad search across the entire project that the function is present only in a test plugin we use locally and in WooCommerce, NOT in the theme.

UPDATES: We are constantly working on theme updates by the way, and regarding your previous request, you can always download theme updates and new versions are coming every month with improvements and bug fixes.

SUPPORT: About your support expired, you can renew it clicking “renew support” on the top right corner, this will automatically let you access the support service. Of course for any bug you can report it also via email without support license

As i am reading previous comments, I would really appreciate if you can just refund me my money back.

Hello, the issue was fixed on the latest theme version but if you are experiencing it, probably you are maybe in a particular situation that we didn’t see before. I’d like to help you with the problem so that you can have the site running smoothly, before providing a refund, if you want. Please get in touch with us directly writing to info@qantumthemes.com, please mention the issue and your site URL, and very important please mention in the email the resolution where you see the problem.

Thanks!

Hi, I have emailed you my issue on info@qantumthemes.com I would really appreciate if you can process my request as soon as possible. Because I need to develop this website by this weekend.

incase if you want to check my support post you can view here http://www.qantumthemes.com/helpdesk/forums/topic/menu-not-showing-and-radio-theme-appears/#post-15391

from last 12 hours i am waiting for the reply.

Hello, the menu icon doesn’t appear from 1200 till 1280px, the fix for this issue is going to be in next theme update out in few hours.

In 1280×800 the contents or sections of the menu is not displayed, nor the drop-down icon. I look forward to that update, if it solves my problem, I will change my Rate to 5 stars. Thanks and best regards

Exactly, thats’ the problem, it is fixed and the new theme version is under testing now and out in few hours. Thanks

The new version has been published and will be available within about an hour for automatic theme update. You won’t receive email notification, please keep an eye on the update date on the product page.

Please remember to clean the browser cache after updating the theme to avoid seeing old versions of the files. Thanks

Ok, I will update it as soon as it is available and tell you if everything is resolved.

Thanks

I just checked, the update is still under approval, usually is immediate but sometimes requires few hours. If i have the chance I’ll write a reply here so you get a personal notification.

I’m seeing now that Envato just processed your refund, so can’t actually download the update and not in possess of a license for the product (even thou it’s still being used on your site http://imgur.com/KMFpPVn).

Please feel free to purchase it again if you want, so you can download the update. If still not happy, we will provide another refund, no problem. Thanks

I have no problem in buying the theme again, but when I see that the problem is really solved. Understand that I’ve been waiting for more than two weeks to solve this problem. Still the update does not appear, when will it be available? Could you send me the files to modify personally?

Thank you.

First of all, the messages were always answered within short time, and the understandable explanation of the issue you had was only provided on the 25th August, then you had a reply a couple of days after.

This is a screenshot of your email with the date: http://imgur.com/a/TqJMu

This is not 2 weeks as you say, it is 3 days, the technical time to handle the request and identify the problem.

Goes in sonik/assets/css

AND it fixes the issue as you can see here:

The CSS file is exactly the same provided on first instance, as was already tested, which means that if you were still seeing the issue, assuming the fix was correctly uploaded, was because the CSS was probably cached in your browser.

We listen to the issues and provide solutions, but if the problem is not well explained or the customer doesn’t apply the fix correctly, I’m sorry but that can’t be our responsability.

We have 6 thousands of customers, they all understand the technical times required for certain fixes and explain the problems in a clear way, then they apply the fixes without problems. It seems you have been the only one experiencing such difficulties, and I’m sorry for that but for sure lying about the response time and leaving bad ratings after we do all our best to serve the customers, sounds as a rush and unpolite approach.

It would be very appreciated if you switch to any product from another author that may better fit your needs.

Thank you.

PS also, for any other potential customer out there, and despite we specify that we do NOT provide support via email but only via our forum ( where we have dedicated people answering), you have been followed and helped with minimum delay time. This is the screenshot of our conversations:

So if you like to accuse again for long answering time, please take in consideration to tell the truth about the waiting time.

Thanks.

I did not want to go into details of dates or captures, on August 17 I sent you the first e-mail referring to the problem of the menu (as you can see in the capture that you have published) and you replied saying (two days later) that there was No problem, that was the responsive. From August 17 to today, 13 days have passed, or almost two weeks.

I’ve replaced the main.css inside sonik / assets / css and re-cleared the browsing and cache data, and the problem persists. The menu items are still unseen, my web is open so they can check it.

I do want to get in the details instead, and make public the truth so that people know that the accusations are not consistent.

You don’t want to get in detail because that proofs you are wrong.

Is our duty to defend our company reputation from false accusations, because we put 100% of our effort every day, and accepting to be blackmailed and offended with false statements is not part of our policy.

If the problem persists for you, just change theme please. You had a screenshot proof that the fix works, the rest is not our duty.

We treat with respects the customers that does the same.

It’s been proven that you wrote lies about response times, that you didn’t explain the issue correctly if not after 2 weeks and that you tried blackmailing us with public accusations and bad rating for nothing.

You asked a refund and it was providen within minutes. As you are not one of our other 5300 satisfied customers, I don’t understand what you are still complaining about.

You won’t receive any more answer on this topic that became a useless waste of time.

AND you are still using illegally our product on your website without any license.

It’s been two weeks since I reported the error (better or worse explained, to the understanding, few words suffice), and although they have recognized the error, and have worked on it, they still have not repaired it.

I paid my license, I installed my theme, I left it all set up, just in case I did not fix the menu error. I wrote them by e-mail, I wrote them in the forum, and they spent several days without an answer. Only when I qualified with a star and left a bad comment have decided to get to work on a solution. You prefer to return the money, and to enter into speeches, instead of giving me a valid solution, and that I be happy with your product, pay again the template and change my rate as I said.

It is a pity that they do not know how to fix the error, because as I said I like their template and I would love to work with it.

The return has not yet been made effective, so my copy is still legal.

By the way, where is the update supposed to come out in an hour? I think they prefer to lose a client (or several) rather than solve their recognized error.

If they do not know how to fix the error, at least treat them with education and respect to their customers.

I am still willing to buy the theme again and change my rating if I get a valid solution.

a greeting

Have a link to see what you mean please?

Here: https://ibb.co/nc656k I would like to change that blue diamond to a different Fa Fa. Thank You