Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Just updated to woocommerce 3.2.0 and some theme files are showing as outdated and they are way outdated. When I update them manually it breaks the css of the page. We need an update..

Hi there,

The issue will be fixed in the next update.

And when will that be?

I am afraid I cannot promise an ETA.

Hello, I just updated to Woocommerce 3.2.0 and there are about 5 theme files that are showing outdated. Please check them and update them. Thank you.

Hi there,

I will pass this on to the development team right away.

How can I trigger the mobile header to display 900px wide instead of 849px?

Hi there,

You will need a bit of customization for this.

Hi! What plugin do you recommend to use with your theme if I want to make website in Mandarin Chinese language version? Thanks!

Hi there,

You will need Loco Translate to translate the theme into Mandarin https://localise.biz/wordpress/plugin/beginners

Nice Template, Although I cant get the uppercase off in main text area. Ive logged a ticket but no response.

Hi there,

I can’t seem to find your ticket in regards to this issue. Please send a link to your site via support and we’ll look into it.

Hi,

I have some pre-sales questions.

1. Does this theme come bundled with required plugins in order to function. If so how many?

2. Do any of the main features need additional plugins? For example, live search and wishlist?

3. Is there any issues with high script executions using this theme?

Hi there,

1. The theme comes bundled with the WooCommerce plugin to integrate the ecommerce functionality into your site.

2. We have an inbuilt search engine but you will need a plugin for the wishlist.

3. We have not had any issue with this so far.

Thank you

hi! i love your theme! is there a way to disable the header bottom?

just found the solution myself! (note to others with the same problem: remove the header bottom items both from the desktop and the mobile view) ;) thanks!

Awesome :) Good luck with your site

Hello,

We made the following pop up code and it works perfectly. But we would like to have it only show up on desktops. How do we make this popup hidden on tablet/mobile, but working on computer?

lightbox auto_open=”true” auto_timer=”3750” auto_show=”once” id=”newsletter-signup-link” width=”700px” padding=”0px”

id="1372" title="Nyhedsbrev - SLET IKKE"]

[/lightbox]

Hi there,

I am afraid we do not have a setting for this. You will need a bit of customization to achieve this.

I want to show the title of the image in the slider lightbox gallery (as “portfolio_ux” element) do i need to edit someting related with the lightbox ‘Magnific Popup’ in javascript? where can i find those related files?

Hi I have been trying to get some problems fixed for 4 weeks now with the checkout as there are errors. I have been told someone is looking at the issue and rectifying but I’m not aware of anything been done as no one is replying to my emails. Can someone please get back to me urgently as our website is not functioning now are we are losing sales.

Thank you for the response, has anyone actually looked at the problem and is it possible to get some sort of time line. As mentioned it’s been 4 weeks now and as far as we know nothing has been done. Had we known it was going to take this long we would have made other arrangements, so this is pretty disappointing.

Hi there,

Apologies for the trouble. Someone has attended to your issues.

Hi, Please don’t worry about our website now. We had our developer look at the issues and they fixed it, we could not afford to wait any longer. Unfortunately it has cost us $US 200 to have the issues fixed plus hundreds in lost sales. The add_to_cart_fragments error was or is an issue with Flatsome 2.9.9 and the latest woocommerce. It has been stated that version 2.9 is still being supported, if this is the case it should not have taken over 4 weeks for no result even till now, when our developer fixed within a couple of hours. Very disappointing.

I installed the latest version of the theme. in the Flatsome > Advanced – Product Page & Cart page settings are missing. Where are they located? They are present in 2.9.9 version.

Hi there,

In Flatsome 3.0, you can find the settings in Theme Options > Shop > Product Page

There is a bug or setting issue in product page. Main Menu don’t work on product page, image gallery also doesn’t work. Can you please have a look and let me know if it is a just a setting that I have missed or really a bug? Here’s the URL: https://goo.gl/CNXc2P. Thanks.

Hi there,

Have you managed to fix the issue. The page http://staging.nawkaar9.com/product/blank-chain-d-ring-binder-note-file/ is working well over here. Please clear your browser cache and then try again.

Your search queries are not checking if the product has got the ‘hide product from catalogue if out of stock’ – so your querie includes it, but the page display doesn’t which can throw off how many products are getting displayed. This used to work in previous versions. If possible please have a look at this and include in the next theme update. For example site – please check here and search for ‘hat’ but have a look at how many products display – I’ve increased the page total to 99 as a simple work around and not hacking your code. https://www.kaleidokollection.com.au/?s=hat&post_type=product

Hi there,

There seems to be something wrong with the settings. Please shoot an email via support and we’ll look into it.

Hi, google map is not loading for me in the contact page.

http://www.zoomcheckout.com/elements/pages/contact/

Hi there,

The map seems to be displayed from my end https://pasteboard.co/GOpZSGh.png. However, you seem to have an invalid key warning in your browser console. See how to fix this here https://developers.google.com/maps/documentation/javascript/error-messages#invalid-key

Hi Ho to set deferent product thumbnail size per category ! The problem is because I have 600×800 images for the all category A products . and 800×800 images sizes for products in category B , but there is only ability to set one thumbnail size for the whole site , and when set thumbnails to one of the 2 sizes, the other images will view croped because of the reatio deferent. please help.

Hi there,

You will need some customization for this.

Hi, I would like a help with sticky menu. When I scroll the page, the sticky menu move the right side to the middle (height), besides it the left side (main menu) stay in the same place.

Where can I change this in the code?

Hi there,

Please change the settings in Theme Options > Header > Sticky Header > Sticky Style.

Hi. In the absolute footer, how can I remove those pages (ABOUT, OUR STORE, BLOG, CONTACT, FAQ)?

Thank you!

Hi there,

Go to Appearance > Menus and remove the footer menu.

Hi, When I add the only image in the banner section using UX builder, I could see the image in Safari Browser. But, when I add both image and video loop, I could not see the image nor video loop in Safari Browser. Can anyone suggest me, how can I resolve it?

Hello there,

Please shoot an email with a link to this page via support and we’ll look into it.

Hi there.

I have been using Flatsome for some time and is very happy with it.

I now have a little problem. When I go into Layout and change the Background image, the image on appears under the footer, and when i save and go into the page, the background image is nowhere.

Any problems here?

Hi there,

Please send a link to your site via support and we’ll look into it.

Hello, is there any specific documentation on how to get breadcrumbs from breadcrumb navxt into page headers? I’ve attempted to, unsuccessfully, override the page_header shortcode in my child theme.

Hi there,

I am afraid we do not have any documentation for this. You will need to edit the theme files to achieve this.

Thanks for the response. I ended up going with Yoast breadcrumbs instead. But just in case someone else references this question, is there a particular file that can be overridden in the child theme that would affect the page_header shortcode?

Hi, can I create an menu + slider like on this website: mediagalaxy.ro ? Menu in left side, slider in right side. Or, in the future, can you implement a demo like that site? :) Have a nice day.

Hi there,

I am afraid the default template does not support this. Please send a feature request for this here https://uxthemes.canny.io/flatsome

Ok, thanks ;) Have a nice day

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