1743 comments found.
For the DFD Accordion, can you make it so you can close the active tab by clicking the tab again? Once it’s open, the only way to close it is to click another tab in the same accordion. But for me, I only have 1 tab in my accordion, so I’d like to be able to close it
Hello JohnsonDesignCo!
Please submit a ticket in our support center an our support team could check it and help you.
Best regards, DFD Support Team
Hello. Thanks form great theme. Can i add and use SVG logo?
Hello ihoindrek!
Thank you for your kind words, really appreciated!
As for your question, sorry, but svg-file type is not permitted for uploading.
Best regards, DFD Support Team
Yes, i know. I use svg support plugin and i was uploading svg logo but theme not show it. Any trick or something?:)
As we know from our customers, the svgimages are working correctly with SVG Support plugin.
Please submit a ticket in our support center, we’ll try to help you.
Best regards, DFD Support Team
Hi is there any way to give the “stunning-header” image a unique ID ? We want to apply a Javascrpt effect on it.
Hello ti6!
Could you please submit a ticket in our support center so our support team will be able to help you with proper instructions.
Best regards, DFD Support Team
Hi, I need visual composer that is not in the .zip file of the theme. Where can I find with the license that you have to give to me? Thank you!
Hello normalheroes!
Please check this post to get more details on plugins activation:http://nativewptheme.net/support/knowledge-base/plugins-activation
If you need to update the plugins, please submit a ticket in our support center.
Best regards, DFD Support Team
hi there there are a lot of messages saying contact form doesn’t work your response is always please submit a ticket, it would be quicker if you put clear instructions on how to setup it.
I have same problem nothing happen when click on send I have already seen contact form tags video and the two contact form pages on your support website
Hello Maclanguage!
In most cases, the issue is connected wuth email sending option is disabled in server. To make sure, we need to check it on our side.
Please submit a ticket in our support center an our support team could check it and help you.
Best regards, DFD Support Team
hi registration with purchase code doesn’t work
Hello, I have some problems with the theme. The different icons and options on Visuel composer are mixed and it’s not easy to use. Some options don’t work : “info banner” for example can’t display on the page. And the elements animations are very slow on the website. Thank you for your help.
Please submit a ticket as mentioned in a previous email, so our team will be able to help.
Best regards, DFD Support Team
Hello, I’m using the last version of native (1.2.6) and I have some problems with my website. The icons on visual composer are mixed and it’s not easy to use. Some options seem to not work, the “info banner” for example : it doesn’t display on my page. And the differents elements are very slow to display. Thank you.
Hello neobible!
Please submit a ticket in our support center.
So our support team will be able to check the issue and help you.
Best regards, DFD Support Team
Hi
Im having trouble changing the logo. I have set a logo in the backend but when i save and refresh the home page the default logo is still there. And backend is every laggy? This is a fresh install of wordress and the theme so i have no idea what is causing this.
And now i see that i get this in the consol: (359 log entires) Slow network is detected. Fallback font will be used while loading (all the fonts on the site)
Hello rawmedia!
Please submit a ticket in our support center.
So our support team will be able to check the issue and to help you to get the issue resolved.
Best regards, DFD Support Team
Hi, I’m try to import the demo content to our test website which hosted on Godaddy, but seems like stack on Please Wait… forever. I think it’s due to the ram or time limitation by godaddy. Could you please let me know if there’s other way to import the demo content? Thanks
Hello ckt000!
You can import demo in two ways: via Demo Importer or WordPress Importer.The step by step instruction with video tutorials can be found here:
http://nativewptheme.net/support/first-steps/demo-content
If our help is needed, please submit a ticket in our support center.
Best regards, DFD Support Team
Hi there, I’ve tried to register as a purchaser to submit a ticket however I never received the confirmation email. URL for email sebastianagosta.com
I am a licensed user. I have a specific question about side margins on my site, or lack thereof. Where can I contact you with link to site and question?
Hello xhtmlcssgirl!
Please submit a ticket in our support center.
So our support team could mail you the check the issue and to help you to get the issue resolved.
Best regards, DFD Support Team
Hi dfd team. We now that our support time just finished few deays ago but we (and i thing a lot of people) have problem when installing plugins that use redux framework. We are after some time of support from plugin developer (https://codecanyon.net/item/woocommerce-store-locator/15762057) and they said sth like this:
But to solve the problem you need to kindly ask your theme developer to stick to the Redux Framework core and allow other plugins to use it. Not sure why your theme dev has made a function to disable other plugins from using it 
The oprions framework dont work when Your theme is activated. Is it any simple solution to make work your theme ant any other plugin thet use redux framework.
In our case -plugin option section cant save anything because of theme conflict (redux framework?)
Hello pancho!
Thank you for your contacting us!
Could you please get in touch via this form and we’ll check what can be done to help.
Regards, DFD Support Team
Hi, i sent U an email via this form.
Great, thank you!
We’ll check it and get back to you soon.
Best regsrds, DFD Support Team
hi. Now i see when i turn on redux framework plugin which is needed by store locator – doesnt work some of theme features like forms, pins on images etc – so there is a conflict for sure. 
Thank you for letting us know, pancho. We will check it for you.
Best regards, DFD Support Team
Hi ByKate, any news about it?
Good morning, pancho!
Our team has received all the access details and is currently working on your request.
We’ll get back to you asap, thank you for understanding!
Best regards, DFD Support Team
Hi there, it seems to be a regular problem. If i activate the “One Page” Template and set a Revolution Slider, the slider itself dont work anymore. It looks like the One Page functionality breaks all the trigger points, even the next slide click dont work anymore. The support registration with my purchase code did not work on your side. After i entered the my e-mail and password on “Please enter your email and the password you would like to use to access our support center.” nothing happend. Please send me a e-mail for your support, i dont want to post my credentials here. 
Where do we get all of the PSDs from? They weren’t included in the theme files or on any of the online documentation either.
Thanks!
Hello cfit!
Thank you for your contacting us!
Could you please get in touch via this form or submit a ticket in our support center and we’ll provide you with the requested files.
Regards, DFD Support Team
Hey! We filled in the form but yet to receive the PSDs. Could you please get someone to send them through? Thanks!
Hello cfit!
Thank you for the email, our team will send you the link to the requested PSDs asap.
Best regards, DFD Support Team
How can i import demo content manually
Hello Shebil!
You can import demo in two ways: via Demo Importer or WordPress Importer.The step by step instruction with video tutorials can be found here:
http://nativewptheme.net/support/first-steps/demo-content
If our help is needed, please submit a ticket in our support center.
Best regards, DFD Support Team
Hi, one presale quiestion, since the theme seems to have a lot of customizations etc going on in it, what’s the speed metrix of the theme? As I can see backend editing the homepage via visual composer is pretty slow especially scroling. Do we need to set max_input_vars – higher than 3000?
Hello Alex_Dbh!
Please submit a ticket in our support center.
So our support team could check it for you and help you.
Best regards, DFD Support Team
This was pre-sale question, i dont have a purhcase code yet
is possible redirect submit contact form? How? Thanks
redirect to a page 
Hello MedicinaRoma!
Please submit a ticket in our support center and mail us more details on desired functionality.
So our support team could mail you the check it and to help you to get it.
Best regards, DFD Support Team
Hi! last update have bug with icons in VC screen. Can u fix it ? please add defer js and css loading – theme is too low loading
Hello Vixice!
Hello hyuneek!
Please submit a ticket in our support center.
So our support team could mail you the check the issue and to help you to get the issue resolved.
Best regards, DFD Support Team
Hi DFDevelopment Team. I wanted to ask U about one little change in mobile menu. Where should i search for three dots to expand mobile submenu. How to change this for sth else – is it a way to change it to click on menu title to expand submenu? (not using this dots?)
Thank U
Hello pancho!
Please submit a ticket in our support center and mail us more details on desired functionality.
So our support team could mail you the check it and to help you to get it.
Best regards, DFD Support Team
Good morning,
we have a problem with your theme. As of yesterday no longer work connections and you can not click buttons and boxes with links to three different tested browers (crhome, firefox and safari). The site in question is www.giulianodalpos-psicologo.it
We need your help because we can not figure out what the problem is.
Best regards,
Hello stefano_dalpos!
Please submit a ticket in our support center.
So our support team could mail you the check the issue and to help you to get the issue resolved.
Best regards, DFD Support Team