62 comments found.
hi there, we really like your theme! recently there have being some issues, the slider revolution keeps crashing the site. tried to log a ticket but there is an error, do you have an email address?
Hi,
What kind of issues you’re facing with? Can you please update Slider Revolution plugin to the latest version?
Using the following steps. The video, we’ve updated the Visual Composer plugin. Apply the same steps to the Slider Revolution plugin.
https://www.youtube.com/watch?v=9vTP2fPb4III hope this helps! 
Regards,
VictorThemes
I’ve been using this theme for over a year now and I LOVE it! Any chance it will be updated to fully support WooCommerce 3.5.x?
Hi,
How to Update our theme?https://www.youtube.com/watch?v=DwpG13TXUA0
Or
Please download all source files from the themeforest downloads page. And extract it to see a “kroth.zip” file.
So, delete our old theme and install this new theme.
Note: This will not affect your existing content and structure of your database. The theme only gets updates without any changes.
Hope this helps!
Regards,
VictorThemes
Hi,
When I edit a row it automatically add a dotted overlay and even when I disable the overlay it’s still there.
I have this bug since a year.
Regards,
Hi,
I hope you are adding/editing overlay switcher from a Front-End editor. Please make sure to disable that overlay or add row from Back-End editor. It’ll fix that problem.
Hope you understand!
Regards,
VictorThemes
Thank you, it works.
Is there any fix for the Front-End editor ? My clients love the Front-End editor and it will be hard for them to not use it.
I noticed another issue. CSS animations don’t work.
Is there any fix ?
Regards
Hi,
We don’t have any fix currently for it. For switcher you can use backend editor. Apart from it, everything works like common Front-End editor.
For CSS animations, please open a support ticket at:
https://victorthemes.com/my-account/support/
And mention your site URL. We’ll check and let you know what cause this issue.
Hope you understand!
Regards,
VictorThemes
Hello, I have several questions:
1. How I can edit the URL like website.com/team/name (I want to translate and change “name”)
2. There are two logos when I collapse my browser window, could you say how to remove it?
Screen: https://secure.helpscout.net/file/151282412/2936e5e14c28331a4c9ccc5be9693ad9b5338e31/Untitled.png
Hi,
You also opened ticket in our support center. We replied there.
Please check?
Hello, does this theme have Museo Sans font or maybe I could upload it by myself?
Hi,
Thanks for showing your interest in our theme!
Our theme included google fonts only as built-in. If you want any other than that, you can upload your custom font feature from our Kroth Options > Typography tab itself.
Hope you understand!
Regards,
VictorThemes
Thanks! I bought this theme, but still can’t add my custom font in otf format.
Hi,
We’ve that otf field already within our theme. You can easily see it.
What’s the error message you’re facing?
Regards,
VictorThemes
Hello. I am using a popular plugin called “user submitted posts”. I initially created a page and used the embed code, which resulted in a bulleted list format, instead of the blog list format? https://taxreliefreviews.org/tell-your-story-2/
I then applied “blog” to this page from settings, and the display format changed to blog list as wanted, yet the introduction text I add is no longer visible. https://taxreliefreviews.org/tell-your-story/
Is there an easy way to incorporate the text to the blog format of this page?
Hello. I have decided to do a sticky post as a work-around. Thanks anyway! And nice theme by the way
Hi,
Thanks for purchasing our theme!
Hope you find the solution. Thanks for replying and clarifying!
Regards,
VictorThemes
hi, i bought the theme today and try install the kroth zip file, the server prevent me to install because it detect virus .. what?
server message “The file you are uploading was rejected by the server. It probably contents viruses or trojans that can damage your website”
Hi,
Thanks for purchasing our theme!
It does not have anything like that. Just make sure to upload zip file from : Appearance > Themes > Add New > Upload.
If it also does not work, please extract kroth.zip file in your local system and make it compress from your system. And try to upload one more time said like above point.
Hope you understand!
Regards,
VictorThemes
Hello. This is a very good template, but I have one problem with Contact Form 7. When I add recaptcha in the form, I cant write text to input. What can I do with this?
Hi,
Open a support ticket at : https://victorthemes.com/my-account/support/
And mention that page exact URL? We’ll check and let you know the solution for it.
Regards,
VictorThemes
Can you send us PSD file with site? Or can we buy PSD files. Our designer want to make some changes in theme.
Hi,
You can see we’ve used following design in our Kroth theme : https://themeforest.net/item/evaluate-businessconsulting-psd-template/17124429Regards,
VictorThemes
Hello, We bought the theme about 4-5 months ago, and have built our website with it. It works grate. But recently we have been trying to implement a google analytics campaign in the site, and it’s not working. Putting the analytics script in header.php (theme folder), it only runs it on the homepage, not on any of the other pages in the site. Can you please help with this? Thanks!
Hi,
You may be entered that code in if condition wrap. So, that code works in some particular pages.
I recommend you to edit our header.php file. And paste between tags of body or header. Make sure nearly no codes for if conditions.
Regards,
VictorThemes
Is anyone else having issue where the MENU is NOT working on mobile? The TOP pages work on mobile, but the subpages do not.
Hi,
Please make sure you not added a dummy link in your parent menu at : Appearance > Menus.
Also, if you see our live demo site at here : https://victorthemes.com/themes/kroth/
We not have that type of problem. Some of main menu not working because of we not given any link to it. That’s why.
Regards,
VictorThemes
No dummy link. So what else could be causing the issue?
That is GREAT it is not an issue on your DEMO site – but clearly it is an issue on my development site. https://wp.janusautomotive.com
Hi,
Please click Our Products menu from your home page.
And that page redirects to :https://wp.janusautomotive.com/products/
Then, what else you’re asking about?
Regards,
VictorThemes
How often do you update your theme ? Last update a while ago. Some updates on Woocomerce and other plugins, but theme not updated yet ?
Hi Benson,
We’ve updated our theme and kroth core plugin.
Can you please do the update by following simple steps.
How to Update our theme?
https://www.youtube.com/watch?v=DwpG13TXUA0
How to Update our plugin?
Can you please update our Kroth Core plugin using following steps. Following video we’ve updated Visual Composer plugin. Apply the same steps to Kroth Core plugin to update our plugin. Latest version have that fixes.
Regards,
VictorThemes,
https://victorthemes.com/
Hello, how do I know which plugins are updated by theme from those that can be done automatically? Thank you friend.
Hi,
All free plugins comes with free update option. You just goto plugins link and click update. That’s Simple.
For premium plugins like, Visual Composer, Slider Revolution and Kroth Core plugin you need to update using following YouTube video steps :https://www.youtube.com/watch?v=9vTP2fPb4II
Regards,
VictorThemes
https://victorthemes.com/
Hello Friend,
after the last visual composer update I had some problem with the plugin contact form 7. Do you know if it’s a theme issue? Do you have any feedback? TY
Hi,
Thanks for purchase our theme!
Can you please update our Kroth Core plugin using following steps. Following video we’ve updated Visual Composer plugin. Apply the same steps to Kroth Core plugin to update our plugin. Latest version have that fixes.
https://www.youtube.com/watch?v=9vTP2fPb4IIRegards,
VictorThemes
Perfect, I’ve solved everything. Thank you, you’ve been very kind.
You’re Welcome!
Installed and configured site using your theme, I need your help. 1. contact us form is never worked for me 2. When user comment on Blog, posting on browser is really slow. Thanks
Hi.
Please update our Kroth Theme and Kroth Core plugin.
1. To update a theme use following simple steps :https://www.youtube.com/watch?v=DwpG13TXUA0
To update a kroth core plugin use following simple steps :
https://www.youtube.com/watch?v=9vTP2fPb4II
2. Can you please share your site url with login credentials at :
https://victorthemes.com/my-account/support/
Regards,
VictorThemes
Thanks for update.I just successfully the 1. Updated THEME & Updated PLUGINS as suggested. 2. Blog post speed issue still exist. Can we do Team Viewer session to look-into my site. www.abiaconsultancy.com. I am available now.
You also opened support ticket.
We replied there. Thanks!
I am having custom CSS colors problem. For example when I change .krth-navigation { background: red; } default color (#131d33;) flashing on page refresh for 500-800 miliseconds. I mean I see default colors when I refresh page. Am I missing something with settings?
Ok, for this fix.
Please add your custom CSS code at : Appearance > Customizer > Additional CSS.
Regards,
VictorThemes
I did but I can’t overwrite this : @media (max-width: 992px) { .krth-brand { background-color: #fff !important; }
Hi,
Can you please share your site url, we’ll check and let you know the perfect css class selectors.
Regards,
VictorThemes
Is your Kroth Plugin – Infusionsoft Compatible?
Hi,
We’ve not checked with that plugin. We’ve developed our theme based on WordPress core API standards. If there is no problem with that plugin means you can use with it in our theme.
Thanks!
There is a problem with your theme ( Kroth plugin )compatibility and Visual Composer ( 5.2.0 and 5.2.1 ).
Contactform-7 was not displayed ( only shortcode ).
I fixed it by editing the Kroth plugin myself. ( deleting the contact related items in the visual composer map ).
Please fix this in the next update, so my contact form wil keep working once the kroth plugin files are overwritten.
Hi,
We’ve fixed Kroth Core plugin already in 1.5.1 version.
You’ve to update our plugin using following simple steps:
How to update premium plugins?
Regards,
VictorThemes
If I purchase your template will all four of the demo sites as they appear in “live preview” be included?
Hi,
Yes you can get all of our demo pages in One Click Install method.
See installation video : Click Here
Thanks!
Thank you so much for responding so quickly and for providing the exact answer. I have now purchased the theme. Thanks again
You’re Welcome!
Hi, quick question: where i can change the header color? Because in Apparence > customizes nothing happen
Thanks!!
Hi,
We’ve checked one more time with our local site and it’s just working fine as expected.
If it’s not worked properly, please open a support ticket at : https://victorthemes.ticksy.com
And mention your site url with temporary login credentials. We’ll check and let you know the solution for it.
Thanks!
