5245 comments found.
Hello, i bought this theme. My navigation menu doesn’t work in chrome. (for one page navigation) Help please !
Hi,
check our answer here: https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179/comments?page=153#comment_17543563
And do not forget to clear your website cache after applying the files.
Best Regards UT
Thank you so much !
You are welcome 
Just wondering how to edit the footer?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Hey, I’ve noticed that the parallax does not properly display on mobile. Is there a way to fix this? Currently the background images remain static as you scroll. Also the images in the background do not properly display on iOS devices.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
hi…
if i buy Regular License, can i use theme for just 1 website? or can i use how much i want? ...
is there any limit about this?
Hi,
yes that correct. 1 license for 1 website.
Best Regards UT
Hi! My background video doesn’t play in Safari? I Have tried all the settings but still not working on Safari? Why is that? Everything works in Chrome and Safari. Is there some solution? Best Regards!
in Chrome and Firefox I meant…
Hi,
are you using HighSierra? If so, the issue you are talking about is a new browser feature. Yes, we are not kidding its a feature. If you right click into your URL bar you can find site settings and inside these site settings you can allow or disallow video autoplay.
Best Regards UT
Thank you for your quick answer. Yes I’m using Safari 11.0 and it works if you change the settings in the browser. Annoying but thanks for your help. Regards!
Yes, it’s annoying. It took hours to figure out the reason for this behavior.
Best Regards UT
I can imagine that. 
How does one set the Portfolio Post Type to “Gallery” (or Video/Quote) It’s been a long time since I’ve used Brooklyn and the documentation only mentions that they are supported… but not how to set them. We have several old portfolio posts set with “Gallery” type… the setting for this used to be located on the right of the post editor near the |Publish| button. Thank you
Hi,
yes, the mentioned post formats have been removed. Now you need to use set this option below the editor. Inside the “United Themes Metapanel”. Hope this helps.
Best Regards UT
Great thank you.
We have our portfolio set so that the portfolio posts normally appear as a pop-up within the main portfolio page.
But what if we want to send a specific link of a project to a client. eg:
http://janetscott.co.uk/portfolio-item/horfield-extension-bristol/How do we style this single post page?
I tried the Meta settings -> “Slider Items”but that only gives the option to add or edit the hero slider.
We don’t want a fullscreen hero slider, or a page full of blurred gallery thumbnails here.
Thank you
Hi,
but for single pages you don’t need to specify a Hero Type, you can simply turn it off and style your content to your needs. We have done the same on different demos such as:
http://themeforest.unitedthemes.com/wpversions/brooklyn/demo28/portfolio-item/a-moment-of-silence/You can see, no hero and custom content.
Hope that clarifies.
Best Regards UT
Thank you guys Hope to hear back from you about the menu scrolling problem too – discussed with Mattias on email! Cheers
Hi,
ok checking the email
Best Regards UT
I purchased new support and cannot login.
Hi,
the system needs a bit time to synchronize. What’s your forum account name?
Best Regards UT
slabadie. I made the purchase on Friday.
Hi,
in case you received a new purchase code please drop it via Profile, so we can add it to your account.
Best Regards UT
purchase code has not changed.
Hi,
your account is now flagged as supported.
Best Regards UT
When I select Brooklyn 4, I get access denied. I do not see a place to log into.
Hi,
you need to login first. Your Account Last Activity Jan 22nd 2015 means you are not logged in yet. There is a Login or Register button in the upper left corner of the forum.
Best Regards UT
Sorry to bother, but having a major problem with anchor links in top nav – seems they dont work anymore (see http://bhsouthafrica.co.za/) What is the general practice to have anchor links that scroll to the section on the main page.
Hi,
check our answer here: https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179/comments?page=153#comment_17543563
And do not forget to clear your website cache after applying the files.
Best Regards UT
Hi, pre-sale question: has a gallery/portfolio using Instagram feed been already implemented? Thanks.
Hi,
no not yet. We have a module in development to cover this feature.
Best Regards UT
How can I put a new page as front page, I have tried changing on the Front page display but it is not working.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
hi there, i have updated the theme and replaced the files for chrome as suggested. My navigation menu still doesn’t work in chrome. can you please help. thanks
your theme works great but pls dont ask me to renew support just for this issue. thanks
Hi,
the fix we provided definitely works. Except the portfolio plugin is deactivated. Please make sure the files are really updated on your server (check their date) and clear your browser cache and if using a cache plugin, clear the cache plugin cache as well.
Best Regards UT
After the update to fix the ‘Chrome menu Bug’ I find that my (media sliders) are much bigger then before the update. Also the ( hero caption style’s do not work. Good someone tell me what I did wrong?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Hi guys, I can’t get to install the following plugins: WPBakery and Shortcodes. It says the following: A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.
Help?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
Thanks for a great theme!
We are really glad you like it
Hello,
For some reason most of our portfolio items have stopped working – only the first 2 items “191 Sydenham Lane” and “Hartfield Mews” can be clicked
http://janetscott.co.uk/work/The rest of the items show the hover animation, but cannot be clicked/opened?
Thank you
Hi,
feel free to drop us a temporary login via profile and we will take a look.
Best Regards UT
Thank you. What was the problem please?
Hi,
it was a bug with a fallback value.
Best Regards UT
I have a problem with scroll to top not working in Google Chrome Version 61.0.3163.100 with the theme updated to last version. How should I fix this?
Hi,
check our answer here: https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179/comments?page=153#comment_17543563
And do not forget to clear your website cache after applying the files.
Best Regards UT
I already tried that, but it is still not working.
Hi,
the fix definitely works except the portfolio is inactive. If the plugin is active you definitely have a cache issue. Maybe you are running a cache plugin which needs to be cleared as well?
Best Regards UT
What is the optimal logo size? My logo shrinks to much.
Any help on optiomal logo size?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
United Themes Team
i can’t figure out how to navigate that forum, can you please just let me know the dimensions of the logo , best practice? I have already bought the theme.
Where can i edit setting files manually? i think the jquery is messing up and i cannot load Theme Options Panel
Pls reply. thanks.
Hi,
there is no way to edit settings manually. These settings are stored in your database in a serialized array. You should solve the jquery issue, in this case, starting with disabling 3rd party plugins one by one and see if the error vanishes.
Best Regards UT
the settings was made in the theme options panel. and now theme options panel isnt accesible.. i will try to find it in the database. thanks
Hi,
inside the options table you can find a key “option_tree” which contains the data. Learn more about editing the data here: https://deliciousbrains.com/announcing-serializededitor-com-visual-editor-php-serialized-data/
Best Regards UT
Would like to ask why I cant find Editor under Appearance & Plugins?
Hi,
this is not related to the theme. Check your wp-config.php if there is an entry of “DISALLOW_FILE_EDIT” and remove it.
Best Regards UT
Thank u for your response. But how am i going to access any files if i dont have an editor available?
Hi,
in this case, you can only access them directly via FTP such as :https://codex.wordpress.org/Using_FileZilla
Best Regards UT
Hi, I’ve got an issue with the metapanel. When editing a page the metapanel doesn’t show up every time. I can’t click on any of the shown options, although the page isn’t loading anymore. Had you got any advice? Thanks
Hi,
this can happen if you have a low server memory. Please make sure its at least 96M or 128M of memory.
Best Regards UT
