279 comments found.
Hi, I’m getting error after WP update:
Notice: wpdb::prepare was called incorrectly. The query does not contain the correct number of placeholders (1) for the number of arguments passed (3). Please see Debugging in WordPress for more information. (This message was added in version 4.8.3.)
Please help it’s urgent.
Hello,
Please, note this error is not actually related to our theme. We will investigate if you submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access so our agent could check this closer. We found two solutions you should check first https://wordpress.org/support/topic/wpdbprepare-was-called-incorrectly/ https://wordpress.stackexchange.com/questions/149711/wpdbprepare-was-called-incorrectlybest regards, Edge
Hi! Amazing theme! I wonder if the photos and video comes with the theme?
Hello,
Thank you for your kind words. When you import our demo content, there is option to import all attachments, too. So, you will be able to have all images/videos from our demo site on your installation, but please, note that attachments are authorized and we purchased most of our licences on ShutterStock, so if you want to use the same media files on your website, you should buy your own licences.
Best regards,
Edge
Hi, Is there gallery options and/or reservation options available with this theme?
Hello,
There are no reservation options, but there are options for shortcodes like galleries or portfolio lists. For further assistance, please, submit a ticket on our support forum at https://edge.ticksy.com
Best,
Edge
Thanks for the reply, I purchased the theme a few days ago. Would it be possible to add a reservation option like the reservations on the Barista theme?
You are welcome. On our Barista theme, we are using Open table service http://barista.edge-themes.com/booking-page/
It is not integrated in Baker theme, but you could do template modifications to achieve the same.
Edge.
Hi, How many time take the import all content demo?? Because I’m waiting from more one hour and half and the indicator is stoped in 90% and doesn’t finish it. Is normal?? Thanks
Hello,
We located your ticket on our support forum and our agent already answered you. Please, check whole response on ticksy.
Edge
Hi,
Yesterday I bought your theme “Baker” and I’ve imported your demo-sites following your steps from the baker documentation that you attach in the file that I upload with the order.
I choosed the option “All” to import all pages and content…. But Now I am seeing all homepages menu at the same time!
Where can I choose the homepage that I want from your 12 like your demosites to have in my wordpress?? Or maybe I have to remove all and to choose only one demosite?? In this case, how can I remove all, now??
I can’t give you my URL because for the moment I install the wordpress in local host with MAMP.
Plis, I hope your answer so fast as possible! I need to show the website test to my customer!
I attach you a screenshot to understand me better in a submit ticket #1424601 sent you yesterday!
Thanks,
Carmina
Hello there Carmina,
Your ticket has been assigned to our agent who is working on it. So, you could check response on ticksy soon.
Edge
Hey guys. I am having problems with the mobile view of the website. Its all crushed together. Great website but not great mobile viewing, especially the slider/top area.
Hello,
We located your ticket with same topic and it has been answered by our support agent. Please, check response on ticksy.
Best regards,
Edge
Hi there,
Just wondered if there was an easy way to have a custom post type (in this case recipe) take on the options of the blog when viewing “single” recipes. It’s pointing to single.php but the selected options aren’t appearing (sidebar etc).
Also Visual Composer is quite buggy in Chrome (jumps to bottom of the page every time you update an item) and Firefox (can’t delete items). I hope this is going to be updated soon?
Thanks.
Hi,
Welcome and thanks for writing in! 
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
I created a support ticket. No response. Please advise. Thank you.
Hi,
Welcome and thanks for choosing our theme!
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
When will be the theme updated? The Visual Composer version is very old 5.2.1 whereas the latest one is 5.4.5. Also my website shows error stating that the WooCommerce files are old and to contact theme developer to update it.
Hi,
Welcome and thanks for writing in!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you a newest version.
Best, Edge
It has been over 3 months since the last update and a lot has changed in that time. I think it’s time you update your theme to support the latest WooCommerce, WordPress and with the latest Visual Composer.
If this continues, it won’t be long before things start falling apart on established websites and they will go down.
Hi again,
Thanks for replying.
As we mentioned, if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you the newest versions of required plugins. Regarding Woocommerce update, please note that most of the Woocommerce updates don’t change anything critical to a theme functionality. We have tested this version of our theme and it’s working fine with latest Woocommerce (3.2.5).
So, you are able to normally use this theme version. It is totally compatible with WP 4.9.1, VC 5.4.5 and Woocommerce 3.2.5
Best, Edge
Hi, I’m interesting to buy your theme! But I would like to know if I will choose between 40 portfolis when I download the theme?? Thanks
Hi,
Welcome and thanks for taking interest in our theme!
Yes, once you import all demo content with our one-click importing feature you will get all pages like on our demo. And, then, you will be able to choose which ones you will use.
Best, Edge
Hi Edge, It’s Perfecte!
Thanks for your quick response!
Regards, Carmina
You are welcome!
Hi, presales question: is there an order form?
Hi,
Welcome and thanks for taking interest in our theme!
We suggest using Contact Form 7 plugin and with it you can build any form on your wish. https://contactform7.com/
Best, Edge
Hi does this theme have the Edge options menu just like the magazine vibe the that I bought before
Hi,
Welcome and thanks for taking interest in our Baker theme!
We have implemented three Header types in our Baker theme. https://www.screencast.com/t/xpcEbiKh55o
Please take a look how they look like:
1. Divided: http://baker.edge-themes.com/pretzel/
2. Fullscreen: http://baker.edge-themes.com/baguette/
3. Standard: http://baker.edge-themes.com/cupcake/
Best, Edge
I need to reconnect the Iinstagram account in edge options / social network, but even after informing the new login and password in the instagram authorization page, and saving the changes in the Edge Options, the widget continues to display the previously configured account. How can I do to fix this? thank you so much.
Hi,
Thanks for writing in!
You need to reset instagram API through your database. Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thank you.
Best, Edge
Hi, I have purchased your theme. I was facing some trouble while importing. My ticket number on your support forum is #1363107. Please have a look.
HI,
Welcome and thanks for choosing our theme!
We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hi Edge-Team
Thanks for the suggestion and Help. Our Import issue has been resolved. But we are facing another issue.
We were not able to import all the Menus. Also, it looks like we are missing responsive CSS files because the Cupcake home page on our website is not at all similar to your demo, specially on the smaller screens (1366 X 768). The menu is coming on double line. The slider text and images are quite big.
Please have a look at this issue. This is the link:- http://www.goenkaglitterati.com/cupcake/. I have replied on the previous ticket #1363107 only.
Please reply as soon as possible.Regards, Srishti
Hi again,
Thanks for replying.
Support agent has been informed, and your ticket will be answered as soon as possible. Please continue the conversation on the ticket.
Best, Edge
Hi Edge Team,
Still awaiting your reply. Please reply as soon as possible. Thank you.
Regards, Srishti
HI again,
Our support agent has already answered, please re-check your ticket. Thanks.
Please note, response time is usually 24h and we are doing our best to answer on all tickets even before. Hope you understand that we also have other users which need a help and we need to provide support to all users. Thanks for understanding.
Best, Edge
Dear stuff, Is HTML files included in “baker-a-fresh-theme-for-bakeries-cake-shops-and-pastry-stores”?
I need the HTML +js + css to integrated with my own custom development site. Thanks
Hi,
Welcome and thanks for taking interest in our theme!
We are selling only WordPress themes on our profile, and in creation process we are building them directly over our WordPress framework, so HTML version doesn’t exist.
Best, Edge
Hi,
No release date to update compatibility with WooCommerce 3.2.1 and Visual Composer 5.4.2? After update, I had some minor design crashes…
Kind Regards, Fabrizio.
Hi there,
Thanks for writing in.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you a newest version.
Best Regards, Edge
Great!
Thanks!
Best Regards, Fabrizio.
You are very welcome.
Best Regards, Edge
Please reply my e-ticket. Thanks. I have a problem about migrating the wordpress
Hi,
Welcome and thanks for writing in!
We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
Hi, I have problems with connecting to instagram. I get repeatingly redirected to th wp-admin page. Do you have an advice? Thx Steffen
Hi,
Welcome and thanks for using our theme!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thank you.
Best, Edge
hi, there is demo content import?
and also….is it possible insert woocommerce products in home page?
Hi,
Welcome and thanks for taking interest in our theme!
1. Yes, there is. We have implemented one-click feature where you can easily import all demo content like on our demo site. https://www.screencast.com/t/KD7ButG6p
2. Yes, you can, using Edge product list https://www.screencast.com/t/QBIcVS8v or default Woocommerce product elements https://www.screencast.com/t/m2ncSbK0OPu
Best, Edge
ok thanks, if there are some problem, i have your support?
Hi there,
Yes, with every theme purchased, you get 6 months of a free theme support on our support forum at https://edge.ticksy.com for all stuff that are theme related. After this, you are able to extend/renew support if you need more help.
Best Regards, Edge
hi, i have some problem with demo import….seem not work, can u check? give me your mail i ll send u details
Hi again,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you.
Best Regards, Edge
just submit ticket, thanks
You are very welcome.
Best Regards, Edge
Where do I change the phone number and the FAQ area of the theme’s top bar header area, please? When you click to a single product, you see it in the top left area.
Hi,
Welcome and thanks for using our theme!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thank you.
Best, Edge
You know you could have just said to go to customize area, and look for widgets!!
Hi,
Thanks for replying.
Glad you found solution. Please note, we need to answer on all support questions directly on Ticksy ticketing service. This is Envato rule and we need to respect it. We hope you understand. Of course, we want to help asap, but you need to submit a ticket if your question is not presale. Thanks for understanding.
Best, Edge
