4041 comments found.
I just purchased and installed Soledad on WP but I can’t find on the customiser where I can change the header from Soledad to my website name. Please help?!
Hi,
Thank you for purchased Soledad theme.
You can change it to your logo via Customize > Logo and Header Options > Upload Logo.
In next times, for any support requirement. Please create a new ticket on our support forum and our support team will check it help you.
Best Regards,
PenciDesign
Thanks for your reply. So there’s no option to change the text if I have no logo?
Hi,
Have a lot of way to help you can create a logo in some minutes. You can google for keywords “create logo online free”. We’re recommend to use logo image because it’s better with text logo in some case ( responsive, sharing… ). Currently, this theme doesn’t support text logo, we will consider to add more this feature in the future.
Best Regards,
PenciDesign
hi, I have bought the porto theme but it does not let me have the visual composer. it needs a license ,does it have a license and how do I install it? thanks
Hi,
Seem you’re wrong theme. Here is not porto theme.
Best Regards,
PenciDesign
Hi Pencil Design,
I’m wondering is that possible to change order “category mega menu” from alphabetical to category/post date?
Hi,
Thanks for reply, this solution helped 
Hi, I have a problem with the theme. My images on the home page are no longer displayed on the computer while I have no problem on the phone, how can I solve this problem? Thanks, Sarah
Hi,
Please try deactivate all plugins and try again. After it work, let’s enable each plugin to check the plugin caused this issue.
Best Regards,
PenciDesign
Team, I have placed Google Ad codes manually inside Blog posts on my website windows101tricks.com. If i use Soledad AMP plugin it will effect to ads ?
regards, srikant
Hi,
Today or tomorrow, we will update Penci Soledad AMP plugin with options for google ads places.
Please follow update changes log here to know when it’s available.
In next times, please create a new ticket on our support forum . Our support team will check it help you there.
Best Regards,
PenciDesign
the AMP Penci Plugin does not create a validated amp test.. As you can see in the demo site https://snag.gy/AIPKg2.jpg
Hi,
Please create a new ticket on our support forum with your site url. Our support team will check it help you.
Best Regards,
PenciDesign
It is not a support subject, it is not affect only my site. It is a problem with the AMP Penci plugin that generates pages with Invalid CSS stylesheet, Prohibited or invalid use of HTML Tag and Invalid usage of AMP tags. Even the soledad demo sites have this problem. And so, google will not verify as a AMP valid page. =/
Hi,
I think you did wrong something. Because we did validate our page on https://search.google.com/test/amp and we see it fine. You can test validate amp for this link: http://soledad.pencidesign.com/soledad-magazine/amp
Best Regards,
PenciDesign
Hi, Just do the test with one of the subpages on you soledad-magazine demo, and you gonna get the same error as I got. Just check with this page https://goo.gl/9F8fiE
Hi,
Thank you for report this issue. Our dev team fixed it. You can check it again & re-download package “All files and documentation” and update again the plugin Penci Soledad AMP.
Best Regards,
PenciDesign
Thank you guys. It is working now if we use the default configuration. But when we choose to don`t show the logo or social media on sidebar nav options, for example, it doesn`t validate again, because it includes the tag style, which is not a valid AMP tag. I did some changes in the plugin code, so I could validate my site. Cheers
Hi,
You can go to Appearance > Customizer AMP and custom your AMP and upload your new logo for AMP, also you can create a new menu and check to “AMP Menu” at the bottom to make it appears for your AMP menu.
Best Regards,
PenciDesign
Hi Hope you are very well! Is there a guide to upgrade? thanks
Hi,
Thank you for purchased Soledad theme.
We’ve said about that at the top of documentation of Soledad theme here
Best Regards,
PenciDesign
Thanks a lot! Of the plugins… which one should I update?
Hi,
Please check update change log link on the documentation and you will know what’s plugin you should update 
Best Regards,
PencoDesign
I was trying to email the updated theme to my developer to uploaded and it didn’t send in gmail because it said there was a virus in the file, can you please check?
Hi,
You’re wrong because gmail doesn’t allow for send any .zip file anymore. You should upload that to google drive and send the link.
Best Regards,
PenciDesign
Hello, thanks for the update.
Only I have one concern with this update.
My website went from 2,87MB to 5,97MB large on the homepage. Load time with the old theme is 4,6 seconds, with the update it’s 6,6 seconds.
Why is the new 5.0 version so much bigger in file size and loading times?
I rolled back the 3.1 version of the theme and loading time is much shorter.
Also notices increased requests.
As speed is more and more important I think this update will do no good on SEO.
Looking forward to your reply.
Hi,
Version 5.0 is very light with old versions.
Seem you did something wrong. Please create a new ticket on our support forum with your admin url and admin account ( username and password ). Our support team will check it help you.
Best Regards,
PenciDesign
1) Hi there, I would like for the images on the slider to completely take up the view. Right now we can see a little bit of previous and preceding images.
My site – http://www.wummyumude.com
See this website for example – http://www.mattiejames.com
2) Also, I would like for header to have a drop down like the sample website provided. How do I do that?3) how do I restore my Instagram feed to the bottom of the page? it disappeared with the version 4 install.
4) also how do I restore my image size so that visitors can view entire image without scrolling. that also disappeared with version 4.
thanks so much
Hi,
Please send us an email via our contact form or create a new ticket on our support forum with your site url. Our support team will check it help you.
Best Regards,
PenciDesign
Hi, I am completely new to this and trying to create my blog I have zero coding skills. So I bought this theme thinking its going to be easy to just edit and customize. Is there like full tutorial videos anywhere on this theme? thank you in advance.
How can the widget .Soledad Posts Slider show the whole title of the posts, and not only 43 characters as https://snag.gy/RueI0K.jpg?
Hi,
Please send us an email via our contact form or create a new ticket on our support forum with your site url. Our support team will check it help you.
Best Regards,
PenciDesign
Hello, I was wondering if Soledad is now compatible with BBPress & BuddyPress. I see that there were some promises to add this feature in the next version of Soledad, but I wanna make sure before I buy. Thanks
Hi,
Thank you for interested our theme.
Yeah, in next 2-3days we will release Soledad version 5 with compatible with BBPress & BuddyPress & AMP. Let’s get it now, don’t worries.
Best Regards,
PenciDesign
I have checked your one of your demo http://soledad.pencidesign.com/soledad-video/ . The slider seems to be no loading properly.
Hi,
Thank you for let me know.
Can you tell me what’s wrong on the slider? Because I just checked it and I see it load fine.
Best Regards,
PenciDesign
Hello team.
I checked your guide regarding text translation and the first option doesn’t work for me. The guide says, there should be an option: Appearance > Customize > Quick Text Translation, but I can’t see this option. Here you can see two screenshots of the Customize panel of my website: https://imgur.com/a/uIkPp
I know there is the second option using .po/.mo files, but before doing that I would like to know if there is a solution for the first option.
Hi,
Please make sure you’re using latest version of this theme.
To update this theme to latest version, please check this guide
For any question in the future, please send us an email via our contact form or create a new ticket on our support forum. Our support team will check it help you.
Best Regards,
PenciDesign
Hello,
Thanks for your quick reply. I checked and I am using version 2.6, so pretty old.
Can I easily upgrade the theme even though the website is already customized and published?
Best, Martina
Hi,
Please send us an email via our contact form or create a new ticket on our support forum with your site url. Our support team will check it help you.
Best Regards,
PenciDesign
O.K. Thanks
recant posts & featured slider not working on chrome with V4.0.3. Is this known bug or something else?
Hi,
Please send us an email via our contact form or create a new ticket on our support forum. Our support team will check it help you.
Best Regards,
PenciDesign
no need. solved it. there was a conflict with the theme and wp-rocket’s HTML merging
Great
Have a great week.
Cheers,
PenciDesign
Basically, the site stops working for no reason on some browsers specifically chrome, firefox, etc. This only started happening after I updated to CDN, and https. I have had a similar issue before in another site and it turned out the author of the theme didn’t consider the https could be added and he had to make small adjustments to the child theme and it worked. Can you please check why I keep getting the message below on different computers and mobiles. I flushed cache a few times and followed standard.
Hi,
Please send us an email via our contact form or create a new ticket on our support forum. Our support team will check it help you.
Best Regards,
PenciDesign
Hello, I am building a website on your theme, which is great theme, but would have one question: is it possible to remove “tag” (the same way as it is possible to remove “category”)? So when you click on a specific tag, the title of the tag page would only include the tag name? Thank you in advance. Best, Petra
Hi,
Thank you for purchased Soledad theme and loving it so far.
Please send us an email via our contact form or create a new ticket on our support forum. Our support team will check it help you.
Best Regards,
PenciDesign
Hi is there a news ticker that I can put on the top of the Slider ?
Hi,
Thank you for interested our theme.
Can you tell me more about your question?
Best Regards,
PenciDesign
Hi,
This theme supports the news ticker like that on the topbar. You can take a look here
Best Regards,
PenciDesign
Can’t I put it in another place?
Hi,
Currently, this theme supports it only on topbar. We will consider to add more this feature in the future.
Best Regards,
PenciDesign
Hi, I’m interested in Soledad, and have some pre sale questions.
1) I know in the description you say that the theme supports Visual Composer. But I’m interested in using the Elementor page builder plugin instead. Will your theme play nicely with Elementor?
2) How long do I get theme updates for?
Many thanks.
Hi,
Thank you for interested our theme.
1/ I didn’t tested our theme with that plugin. But, I think it can work fine with our theme like other page builders.
2/ Our theme will updates regular by our developers and you can get the updates like all our other customers.
Best Regards,
PenciDesign
