Hi,

We are sorry about delay. We have to work on other theme because have big update of WooCommerce and there are so much issue with new version of WooCommerce, we will back with this theme soon when our other theme done.

Hope you understand for us.

Thanks

Hi,

when will the next template update?

Thank you

Hi
As I replied in our support forum about this issue. This is the extra function, I need to consider with my team about this. I can not sure it will available in next update or not.

Hope you understand.

Hello where I can download new version of WPBakery Visual Composer

Please let me know

about the problem I hope to see him soon

Thanks

Hi
Please give me your email, I will send for you.

Thank you

We received nothing

I have just send for you via our support forum, please check.
Thank you

Hello,

There are 10 days waiting for an update to resolve the bug on the redirection of the login page.

Unresolved bug that is starting to get drunk. On the template there are plugins that are no longer up to date for 2 years and + I posted it on your forum and to other people. so far unsolved

I can not work with a template with bugs On a test server with the default template we have no problem and no bug With the default template The member receives the password after his registration. The mail function that works I install no plugin for the mail function to work

With your model But when a member wants to register, the email that gives the password has never received.etc …. The mail function that does not work

Thank you

Problem with your model:

We tested our site and found that the default mail does not work on our side.

For test purposes, I created a new user to test and found that the default mail does not work on our site.

I did not receive any default registration mail in my registered email ID.

This ensures that the default messaging feature does not work on our site.

You must resolve the first default e-mail feature issue on your template.

The default messaging feature on the wordpress default template works.

Thank you

Hi,

Sorry for late reply. I checked my site with default theme it can’t send email, it defend on server config http://www.wpbeginner.com/wp-tutorials/how-to-use-smtp-server-to-send-wordpress-emails/ ? Did you test our theme and default theme on same server, same site?

Hi,

On the forum no answer The update ? the model is for when to correct the bugs In the week if we have not received an answer and update, I ask for the refund

Since the purchase the problems are not solved

Thank you

Hi
This is extra functions, we can’t do it at this time. I’m so sorry about that. Please make a refund if our theme does not fit with your request.

Hi,

When do you plan to solve the bug? We finished our site, before launching it in production would like to have a date We do not have additional functions request? We just need to know when do you plan to fix the modal bug. I do not see or is the request additional functions? I do not want a refund, I would like the modal bug to be solved

Thank you

Hi
It’s not bug, it’s concept of our theme. Anyway I have made a research and see some plugin to make the modal login
https://wordpress.org/plugins/zm-ajax-login-register/
https://wordpress.org/plugins/ajax-bootmodal-login/
Please check the function of these plugins and choose one of them, I will integrate for you
Best regards

Hi,

They are out of date for 2 years This him with more function.

Why do not you want to solve the problem, concept of our theme

Thank you

It’s not the problem, I have checked, they are working normally. Please take time to try it with the default theme and choose one of them.

We installed both for testing This plugin here “ajax-bootmodal-login” much more function And you choose which?

If I understand correctly you will integrate the code of the plugin on the template? so no need installs the plugin? on your template?

Modal Login Register Forgotten Popup with Google reCaptcha WP Plugin https://codecanyon.net/item/modal-login-plugins/14934799

I mean you need choose one of these plugins, I will help you integrate it on your site

Hi
Thank you for interested in our theme
1. Our theme does not have this feature. Which exactly do you want?
2. I’m not sure about this plugin. Our theme based on WordPress coding standard and full integration with BBPress to make the support forum.
3. Yes we do

If you want, we can send for you a theme package to check before purchase

Cheers,
Foster from Support team

1. I am talking about: member area, with pages, profiles, login, etc …

2. So the plugin not compatible with your template?

Yes send us a theme pack to check before buying

Thank you

1. You can use this plugin https://wordpress.org/plugins/wp-members/
2. I’m not sure, It may or may not.
Please give me your email, I will send for you via email.

send to your profile

Just sent, check please.

thank you I test

Do you plan to add a ticket support to your theme? I am looking for a complete template with, ticket support already integrated?

Have custom pages for customers Login, registration and profile

Our potential customers can contact us by e-mail or by using the contact form. We can respond to emails and our customers will receive immediate answers. Your plugin will regularly list an external POP3 / IMAP account, retrieve emails and convert them into tickets?

I would like to know if your template retrieves emails and converts them into tickets?

Hi,

1,3. You can use this plugin https://en-gb.wordpress.org/plugins/catchers-helpdesk/

2. We don’t have custom pages for customer login but if you want we can help you do it.

Best regards

1.3. We already have a pro license

2. Yes, I want some help for the pages

I always test your template,

I like your template, we installed our ticket plugin Good I buy, but need custom pages, login, incsription, and profile

It is also necessary to activate the license WPBakery Page Builder or it integrated in the template?

With your possible template to disable comments on our Wordpress blog? I do not use the comments and the blog

Hi,

1. Could you send us mockup of login page, profile, register after you purchase will help you do it.

2. The plugin WPBakery Page Builder included with our theme, you don’t need activate to use.

3. Yes, it’s config of wordpress, you can disable in Settings > Discussion > uncheck in Allow people to post comments on new articles

Best regards

1. not understood which model We have no model

2 and 3) okay

Hi,

I mean mock up (draft) of these page.

Best regards

None, and I would like to test them on your template

You tell you want custom pages (login, register, profile) i still confuse what you want.

Yes custom pages (login, register, profile) send me for me to test immediately

Sorry i don’t know what you want which these page to do and we will do after you purchase for our theme.

Best regards

There it’s done

Thank your for purchase.

Could you please create a topic at our support forum http://support.janstudio.net/forums/forum/themes-support/helpdesk/ and list details of custom page you want.

- What you want with login page? - What you want with Register page? - What you want with Profile page?

Tomorrow our team will check and help you. it now in my location is 00:00 AM

Best regards

You said buy the template and I send you the pages? We have respected our commitments To respect you our commitments thank you

I mean i want to know what you want to change on these page? We need to know what you want before we implement. It will waste time if you do something but you don’t like this.

I mean hide the default pages. The default pages only use for admin and not for clients. And to have new page for customers.

We installed wordpress 2 min ago with the template, how to add favicon? On the function file of the child template I add functions no function is display?

Best regards

The plugin buddypress-first-letter-avatar/buddypress-first-letter-avatar.php has been deactivated due to an error: Plugin file does not exist. The plugin ml-slider/ml-slider.php has been deactivated due to an error: Plugin file does not exist.

Hi,

1. You mean when user view their profile it display like this https://screenshots.firefox.com/macCZ48YzxIoqcYd/null not go to backend?

2. You can add favicon by follow this video https://youtu.be/lXulQpuITVQ

3. Could you create topic at our support forum http://support.janstudio.net/forums/forum/themes-support/helpdesk/ with your site url and admin account. We need closer check before give you solution.

Thanks

These message because in the sample data these plugin activated but on your site now these plugins don’t activate. You can refresh dashboard to hide these message.

1. Yes, not go to backend?

3. In which country are you, our site is open only for the “FR, BE” All other countries are banned

We are locate in Vietnam. Please create topic at our support forum tomorrow we will send you attach file on our forum.

Best regards

Message send to the forum go check

Why we do not have the newsletter plugin?

Hi,

Thank you for purchase.

You can use this plugin https://wordpress.org/plugins/bbpress-members-only/

Best regards

Can this be used to make the entire site password protected for members only or just bb pages? I’d like the site to be members only (I will register accounts manually). Many thanks. Rhys

Hi. you can try these plugin http://www.wpbeginner.com/plugins/5-best-wordpress-membership-plugins-compared/

Best regards

Thank you! Do you have a short code for the login form so that I can add it to a page please?