16522 comments found.
Hello!
Is there any way to fix the word spacing in animated columns? There is appearing the space between words too big, because of the justify align.
Thank you!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
see the homepage here: http://wedding.wombo.it/ i’ve tried to add this custom css rule:
mk-image-switch-5 .image__container {
max-width: 450px; !important } #mk-image-switch-5 { height: 450px; !important }
with no success
mk-image-switch-4 .image__container {
max-width: 450px; }
Hi,
The css doesn’t display correctly on this comment section, please kindly open a ticket in the support desk here so we can support further:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello I’ve solved using retina images, but the “image switch” module seems not working. In fact when I upload 2x images, images are retina, but also the space under them increase 2x. Do you plan to add retina support on image switch module in the future? Thanks
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Where Can I Down Load Jupiter Demo Content & Pages.
Hi,
After installing the Jupiter theme on your site, you can go to the Jupiter > Control Panel > Templates > Search Jupiter Default Template and install it.
Regards.
Is there a quick fix for WooCommerce display problems?
Hi,
What problem do you have with Woocommerce ?
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/ Also, the new update of the Jupiter theme will be released very soon.Regards.
Hey 
When is the theme getting its next update to fix WooCommerce display problems?
Thanks!
Hi,
What problem do you have with Woocommerce ?
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Also, the new update of the Jupiter theme will be released very soon.
Regards.
Is this correct? The latest update of this theme has visual composer 5.2.1 but a current version for the visual composer is 5.4.1?
Hi,
Yes, you’re correct.
But please kindly stay tuned, the new version of the Visual Composer will be included in the next update of the Jupiter theme which will be released very soon.
Hope you understand this matter.
Regards.
Thank you for getting back with me so quickly.
You’re welcome, let us know if you need any assistance
Hi, how can I update it so that the content will go mobile view on a bigger screen?
Hi,
Please kindly open a ticket in the support desk and provide more detail information so our support staffs help you achieve the request:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi! I inserted a form element “select” but it doesn’t showing the arrow on the right. How can I solve this?
Thanks
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
hi is there a rating system included? i want to asign star rating to my articles or pages
Hi,
There isn’t have any rating system included in the theme, you will need to use a Wordpress plugin to make it instead.
Regards.
Hello, awesome theme. I’m having an issue with shop page sidebar, which is showing perfectly on main language, but is MISSING entirely on translated shop pages, both main shop page and categories. I have copy pasted my theme options from default lang to translated languages, but still see product loops as 3 columns with no sidebar. Can you help me figure this out?
Thank You
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, is there another documentation to add gradient-fill-section than https://demos.artbees.net/jupiter/shortcodes/gradient-fill-section/ ? Is it OVERLAY COLOR and OVERLAY COLOR END in section settings ?
Hi,
Yes, you’re correct, you can see this document to know more:
https://themes.artbees.net/docs/page-section-shortcodeRegards.
thanks but why colors are brightless ?
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, I need a help on this:
” Your theme (JUPITER) contains outdated copies of some of the WooCommerce template. These files may require an upgrade to be compatible with the current version of WooCommerce. If you have any doubts, contact the author of the theme. “
How do I fix?
Hi,
Please kindly stay tuned, the next update of the Jupiter theme will sort this compatible issue which will be released very soon.
Regards.
updated to Jupiter version 5.9.7, with latest Wordpress version and Visual composer version 5.2.1. Problem is, the contact form doesn’t work. Tried to update the visual composer but failed. Would need your help regarding this. Thank you.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Nevermind…fixed it
Hi,
Thanks for your update, let us know if you need any assistance.
Regards.
Just downloaded the newest version and still have the visual composer 5.2.1
Hi,
Hi, please kindly stay tuned, the new version of the Visual Composer will be included in the next update of the Jupiter theme which will be released very soon.
Regards.
Hi just wanted to say thanks to the Artbees Support Team. I’m a big fan of Jupiter Legacy 4.4.5 and the support team was able to solve my ticket quick and easy. Very friendly support staff. Thank you again!
Hi,
Thank you so much and very glad to hear that, you can share your experience with the Jupiter theme through the Review section here as well:
https://themeforest.net/item/jupiter-multipurpose-responsive-theme/reviews/5177775Really appreciate your help.
Regards.
Hello, the ability to update them through theme options is not working. Every time I click to update theme it says “theme already at latest version” but then when i refresh it still shows the old version. Also, the install plugins page does not work to update any plugins, only install. When i delete the plugin to try to force ti to install later version, that does not work either and it just installs same version.
Hi,
I recommend to follow this document with Updating theme via FTP to see the difference:
https://themes.artbees.net/docs/updating-theme-child-themeAlso please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi we currently using your Thor template, and we are trying to adjust the menu from a mobile menu to a drop down menu. Demo: https://demos.artbees.net/jupiter/thor/
How would we go about adjusting the menu within the theme options?
Hi,
That Thor template is using the Header Style 3 so it won’t show the normal dropdown navigation on the mobile.
The solution here is using the Header Style 1 with the Show Secondary Menu for Header Style 1 & 2 enabling then hide the main navigation on the desktop with custom css.
Please kindly open a ticket in the support desk and our supporter will provide more information to help you make it through:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Pre-sale question – Do you have a demo with BuddyPress + your theme ? Thanks
Hi,
Sorry for the inconvenience, but we don’t have any Template with the BuddyPress plugin demo at the moment.
Hope you understand this matter.
Regards.
