324 comments found.
Hello Sir,
I bought ONEHOST theme but can not login demo importing slider all the time.
Could you please help to support me.
Thank you,
Sunday
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello Sir,
I fail to login demo importing slider by using provided demo account and password.
Could you please help to check what is happening.
Thanks
Hello, please submit ticket here: https://oceanthemes.ticksy.com/
We’ll help you soon, Thanks.
Hi, I have been using your onehost theme for a website demo but would like to add more homepage slides that match your demo ones. Do you have the psd available so i can match the tints you have used?
many thanks,
Andre
Hello, sorry for this, we don’t have PSD file because we made WP theme from HTML template.
Hello Sir,
Demo link fails to be logined by using demo account and password. Could you please help to check what is happening.
My purchase code: 291edba0-bb22-4c2e-93a2-a12fc94d04fe.
Thanks,
Sunday
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello Sir, demo link fails to be logined by using demo account and password. Could you please help to check what is happening.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello
I would like to purchase this theme, simple but powerful design with fine concept of design itself. my question that if I order the theme, could you assist with cost ofcourse to integrate your theme with (resellerclub.com) ?
Hello, if you buy our theme, we only help you import demo content like as our demo and fix theme bug. We’ll not help you much more. Hope you understand.
Thanks for interesting our theme.
Hello,
WPBakery page builder ask me to activate licence for update… I paid fior that
Regards
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
I purchased this theme and now I’m starting to design it on my site. I see now that it doesn’t look good on mobile phones as there isn’t any padding around the edges of the screen. Pictures and text touch the left border and doesn’t look pretty. Check your Live Preview site with 414×736px screen resolution and you will see the ugly formatting. If you can make an update to this and the Live Preview site looks better, I will renew my support and buy the latest version.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Your website is not allowing me to submit a ticket. The “Verify Purchase” feature finds the verified purchase but doesn’t show me the form to submit the ticket. If i paste the license code, I spent the time to create the ticket, clicked submit, and nothing happened. The Submit button went grey and nothing was running. I gave up. Please address the comment above here on ThemeForest
Hi, our support team will help you better in ticksy. So please submit ticket again in FAQ category. We’ll help you soon.
Thank you.
Your site won’t allow me to create a post because the support has expired. Read my original posting please and don’t please ask me to renew support. If you can improve your mobile design for this theme to include some padding so it doesn’t look like 1998, I’ll renew.
No thank you. You took too long to respond, your support site didn’t work, and I’ve moved on. I decided to invest my time developing a theme from Dream Themes, they have excellent support and their theme looks great on a mobile phone.
import processing is error…., so next processing was not
https://i.imgur.com/Ju6bmyC.pngwhat i to do… help me asap
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
hi guys, i just purchased the theme and i can’t for the life of me figure out how to get the demo content in my website and your support documentation section goes to a blank page. cheers
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Seeing as we are unable to import any of the beautiful demo content you used to sell this product; we request a refund. Thanks.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi,
I wondering how i can setup the margin, I can see on all my pages that all pages are cut off on the right side.
https://proiptv.be Indeeed it’s look like the top bar (last tab) set the marge on my pages.After multiples attemps to change it, check on the internet, i’m coming to you. Could you help me to fix this or tell me what to do , thx
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
Can you tell me which WPML plugin is compatible with the template? Thanks
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
24ed288e-ebb5-4147-96c7-d48fd3609cce – 11 Dec 2017 REGULAR LICENSE
I’ve installed your theme but on page load have an issue with the scroller. please see my website at https://zerosystems.online
Not exactly sure what the next steps are here.
Thanks.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Ticket opened
I’ve contacted before regarding the license for the visual composer and slider plug ins but not heard back. And conveniently my support runs out in 7 days but you want me to extend it?! I expect a refund if not resolved.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Presale questions:
- possible to work with sites and not just onepage style? - must the wordpress installation be on the server enviroment where whmcs runs? THX and Best Regards
Hello,
1. Yes, you can use the theme without onepage.
2. No, you can install the theme without on the server enviroment where whmcs runs.
Thanks.
Hello, we are having an issue with submenu items.
please check here what happens: http://ellediesse.svilupposito.net/EG: If you go on “PRODOTTI” then -> “DISSIPATORI PER MEDIA E BASSA POTENZA” there’s no way to open none of the submenu items. Please give us a hint!
thanks Abc Marketing
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
Don’t work with wordpress, i buy the good version 49 dollard.
Please refund.
transaction n0 1Y963316RL4891533
Proff that i paid the other version: Transaction 22M701514L340684U
Regards
Hello,
If we can’t help you resolved issues, we’ll refund for you.
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi, I’ve been using this Theme for a while, it looks pretty awesome. Just wondering if there is a way to disable the website responsive feature. Thanks.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi. Since my support already expired, it will not allow me to submit a ticket. But can you help me to find out whether your team can help me to disable it. I don’t mind to extend the support if this can be done. But it won’t be very helpful if I extend the support, then been told this cannot be done, right? Thanks.
Hello,
You can sumit a ticket on FAQs category: https://oceanthemes.ticksy.com/tickets/100001857/
However, we recommend buying extended support for better support.
Thank you
License: 6c81eaf7-a62b-42d0-97a9-0bb34ba4aba2
Why do not you answer the support questions?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you