39367 comments found.
Hello, even after updating and replacing the translation MO files both for Avada and WooCommerce, there are still some elements that remain in English, Menu Elements such as “%s Item(s)”, View Cart, Checkout, even though in both Avada and WooCommerce PO files, they are translated correctly. Is it content that is hard-coded? Or is it compulsory to buy a WPML or Polylang license to have everything translated? Thank you.
When I load a page, I can see the translated version for a millisecond, then the translated word is replace with the original English word. Is it coming from a JS file somewhere?
Nevermind, it was a cache thing. I don’t understand how some elements were cached and not others, but emptying the cache worked. Sorry about that.
Hi there
No worries, glad it is sorted and thanks for letting us know 
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I have updated to the new version and the button shortcode contained on every Portfolio item has gone away, showing the old shortcode as seen here: http://prntscr.com/haq5eb
Due to the volume of Portfolio items I do not want to update all manually. I need an automatized solution for this.
Please do not tell me to go to the support system because all my Avada support licenses have expired and I am wasting my time on updating every Avada customer I have because of your security issues on the older versions, I am now no able to login to your support system.
Here you have the URL: http://helpmycar.es/en/stock/jeep/
Hi there
What we cannot do is provide support via the Themeforest comment section, it is not allowed. I cannot tell what version you updated from without checking and what could cause that, without checking. Since the update to Avada 5.2.3 there is not a single report of this exact kind, post update.
Envato introduced item support rules and the costs involved. If you would like to complain about the rules for item support and renewing item support, you are welcome to contact Envato directly -> http://bit.ly/2cP0Xbm
I also do not know what you are talking about in terms of having to update your customers due to security issues, there aren’t any in Avada 5.2.2 or 5.2.3 etc
If you want us to help you, how is do you suggest the we do so if you are not willing to engage with out team via the official support channel?
Thank you, MB
MB,
I have tried to log into your support system but as my support has expired, I can not post my ticket.
I am upgrading from Avada 4 to the latest version, this is because your system had high security risks as we were informed by email. That is the only reason why I am now upgrading my customers.
Hi there
Please send your info to support@theme-fusion.com and we will check the issue from there.
Thank you, we look forward to helping you!
Thank you, MB
once download avada theme we can use only for 1 website?
Hello @Prameesh
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
i need to download avada theme. But can i configure my website first at local host and then transfer it.
Hello @Prameesh
Yes! You can definitely do that and we have a blog for the whole procedure about this here => http://bit.ly/22kZ6yi
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
I updated my site to the latest version of your theme and now the fusion builder doesn’t come up, and i’ve activated it through settings, please advise
Hello @Chasedesignsinc
There is no issue with the Fusion Builder in our latest version that is 5.2.3 however it depends on which version did you update from or if the update was carried forward properly, if you updated from a very older version that is older than 4.x please make sure you run the conversion again from Avada > System Status tab if it wasn’t run for you earlier however in order to get precise assistance on this we will suggest you to please open a support ticket with our team.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
with my license that I have, does it include upgrades for LayerSlider WP here is an image from my install https://www.dropbox.com/s/lo3dojh83pikpm1/Screen%20Shot%202017-11-14%20at%205.43.54%20PM.png?dl=0
Hello @hfug
Both Revolution Slider and Layer Slider are bundled free with our themes and we included latest version for both in our latest update of Avada that is 5.2.3 so please update to that, however if another new version is released for any slider you will have to wait for our next update to get that or you can buy a separate license for both of them to update and get their premium features, you can read all about them below in doc posts.
http://bit.ly/1QLh9o2 and this one as well http://bit.ly/2fsBN5ZIf you need any further assistance please do open a new support ticket and our team will gladly assist you with the issues.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Any way to unable “Title” or “Caption” and/or “Description”, “Alt Text” from media images to portfolio or gallery presentation. Sample/scenario: if Artist present Work and like to show Frame size and Work Name ‘sunflower’, ‘oil paint’. If this possible to all galleries presentation or selective lightbox or other presentation themes so.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi, I purchased your theme and need support. I tried copy pasting the purchase code in order to signup but the button is broken, and nothing happens. Tried on two PC’s… This is where I tried it: https://theme-fusion.com/support/
Hi there
I can confirm that right now new support account registrations are coming into our system. Please email your purchase code to support@theme-fusion.com so that we can check into this for you and provide assistance.
Thank you, we look forward to helping you!
Thank you, MB
Hello, what about if i want to edit my web page in avada in one domain and then import and export to another domain. Can we do that?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Well, the first thing to be clear on is that if the installation on the other domain is also an Avada theme you need to ensure that you have a license for it. According to Envato’s licensing terms and conditions you need a license per domain install of the theme -> http://bit.ly/2bdBDwp
In terms of exporting/importing pages & posts etc, that is standard WordPress functionality and you can do that using the correct option or 3rd party plugin -> https://d.pr/i/cD95MM
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hello is there a form in the theme, where I can easily set the HTML “action” attribute of it?
Hi there
The only built in form within Avada is the contact form, and you can change the action by customizing the theme. Or you can use a 3rd party plugin like Contact Form 7 and use their available methods to make this adjustment -> http://bit.ly/2mqK2mY
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://bit.ly/2eFVupX
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://bit.ly/2dIMroh
And using our Fusion Builder it makes it even easier -> http://bit.ly/2eRCzoC
- Avada is 100% compatible and design integrated with the Woocommerce plugin, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
Also check our our Avada Quick Start Guide -> http://bit.ly/1N505Om
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Dear Support We are very interested in a product you sell. Browsing into your Avada Theme webpage we have found the right one for our needs. Before starting the purchase process, we need to understand how many regular licenses we need to buy for our purposes.
We are developing a new website using WordPress technology, we will have 1 test platform server and 1 production platform server. The test platform needs two instances of WordPress with Avada theme to be installed and the production platform needs only one. With this overview could you please help us identifying the correct number of licences we need to get?
Many thanks for you cooperation
Kind regards
Hello @gpoli
With the current setup you provided above since the other platform is only test platform one license should suffice for you in this case, however if you are planning to use Avada on 2 live sites you will require to purchase a separate license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Great product!!!
Thank you very much, we appreciate your kind words <3
hello, more demos coming soon?
Hello @Chevygam
Yes, with our 5.3 update we have more demos coming for sure
Thanks
-Ammar
I installed this theme and everything worked fine until I suddenly got this error message: wp_remote_post() failed. Some theme features may not work. Please contact your hosting provider and make sure that https://envato.com/ is not blocked.
Is this issue with the theme or with my server? I did not see any block for envato.com on my server
Thanks
Hello @atiramram
We have already released an updated version of our theme that is 5.2.3 and once you update to our new version this error in system status should go away
Thanks
-Ammar
I have a pre sale query..
Avada is a nice theme and have lot of positive reviews and yes one of the best selling theme, but what i have came to know that there are more complaints of its update errors after version 5.0 or something, than any other issue. currently I’m using Uncode theme and it works well with lots of plugins and complex website, but wanna try a new theme for new website.
So all I want to know
1) Is it compatible with “ultimate member” plugin and its extensions, “woocommerce” and “bbpress”?
2) Why does it break after an update? is it due to too many plugins, wordpress version or what?
Give feedback accordingly so that it will help me to make a right decision.
Hello @Sonali97
What errors after version 5.0? we have no issues with our update process at all and its really smooth, infact if anything it has become easier and hassle free with our newer versions
1. Our theme is 100% compatible with WooCommerce and BBPress, however we have not tested this ultimate member plugin, though our theme is compatible with many other membership plugins and you can read all about it here => http://bit.ly/1PNJSbH
2. Nothing breaks after an update as far as you follow our guidelines and update your theme the proper way, more about this can be read below.
HOW TO UPDATE YOUR THEME
IMPORTANT UPDATE INFORMATION
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello,
I just updated to the latest version but I am having serious issues. I did the update via FTP and completely deleted Avada 5.1.6 and then uploaded the new one.
1. my mobile menu doesn’t seem to function, I can only see the three bars but you can’t click on it. 2. The one section all the CSS loads okay and the next it doesn’t 3. Flipboxes doesn’t work at all on mobile 4. All of my accordians styling are gone even though I went back to my theme options and saved it again.
PLEASE HELP!!
Thank you.
Regards, Jhorene
HI,
I found this error now when looking in Firefox Inspector – how can I fix this?
/fusion-scripts/395b40b861a1bf7a465608e544acf5d2.js Loading failed for script
Hello @jkpvs14
Looks like a broken update to me, I want you to please download a fresh copy of theme’s latest version from your themeforest.net account under download section and then extract the Avada.zip file, you will get an Avada folder then put that folder inside wp-content / themes folder by replacing / removing the older folder there.
You can read detailed info about this here => http://bit.ly/1R1ik6V
However if the issue persist please do open a support ticket with our team and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi. I’m having an issue with our video loading. Can you assist or give me an idea of what the issue might be? Here is our site: http://detroitcocktail.com/
The video will not load on mobile and seems to not be loading for visitors.
Any help would be appreciated!
Hi there
I just checked the site and he Vimeo video loads each time, in several different browsers -> https://d.pr/i/GawDjO – I would suggest clearing your browser cache and checking again also check the Vimeo server status heartbeat to see if there were any intermittent issues within their service delivery
You have valid support and If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Thank you for the reply. Our main issue is that the video does not load on Mobile. Our staging site however does load on Mobile. The staging site has yet to apply your latest patches. Is there an issue with the Fusion Slider?
Again, any help would be much appreciated as we are about to start all of our events and really need this working.
Our Staging URL (without patches applied)
http://81f.bc3.myftpupload.com/Hello There
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, love your theme and thinking of buying it for my physical therapy practice. I have the following questions:
- I love the lazy load feature on my current site (littlechampstherapy.com). The paragraphs (verbiage) shows up as you scroll through the page. I notice a similar look on demo “Home version 13” where the blogs and the picture have the lazy look. With your theme, can i apply the same lazy feature on the paragraphs or the body of the website?
- The demos showed parallax effect, but can it be done on the entire webpage. For example, I want to design something similar to webpage http://www.napacenter.org/programs/occupational-therapy/ The background has the company’s logo and you can scroll on the literature. Can I design a similar look with you theme?
- I like the “hover over image” functionality that is demod on “Home version 14”. Can I insert a link to a different page when a user clicks the image?
- I am not too clear on your return policy. If I cannot design the site to my satisfaction, what are the chances of getting refund?
Thanks in advance
Hello @Nirav1979
Yes, that is actually our animations for the elements and you can enable them for our elements, you can enable them on elements from the Animation Tab on elements => http://prntscr.com/ha79w3
Yes, this can be done without a doubt with our theme, we do have parallax option for our container where you can assign an image or video as well on the container background and put anything inside the container as can be seen in this screenshot => http://prntscr.com/ha7c5p
Yes, you can insert another external link for the link icon on the portfolio featured rollover as can be seen here in this screenshot => http://prntscr.com/ha7d4m
You can read the refund policy of Envato here => http://bit.ly/2poAHsz
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, I have the latest 5.2.2 version and am having an issue with the Edit Slide options section. I don’t see a dropdown for selecting video for the very first Background Type option. How do I fix this please?
http://thehollywoodwaybbq.com/sitepreview/wp-content/uploads/2017/11/slide.jpgHello there.
Please read my above comment regarding this
Thanks
-Ammar
Thank you, the patch worked!
Glad to hear that.
Thanks
-Ammar
Hi, I have the latest 5.2.2 version and am having an issue with the Edit Slide options section. I don’t see a dropdown for selecting video for the very first Background Type option. How do I fix this please?
Hello @migsdesign
That is due to the recent update of ECP that has broken the Fusion Options area, however we have released a patch for that already which you can apply from Avada > Fusion Patcher so please do that and your issue will be resolved, if not please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thank you, the patch worked!
You’re most welcome
-Ammar
