1685 comments found.
Hi I wants to change the text labels of the woocommerce products. ex: i want to replace the “OUT OF STOCK” text with “SOLD OUT” . So i have entered a snippet to funtion.php file but its work only for “AVAILABLE ” part. “SOLD OUT” part is not changed ,may be due to the theme have customized label for “OUT OF STOCK” So please tell me where can find out these codes and how to change that Thank you
Hi.,
Get into the file path /wp-content/themes/soulmedic/framework/woocommerce/index.php under the function dt_woocommerce_template_loop_product_thumbnail you can change the text,
Refer : http://prntscr.com/jtjoub
Note : It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Thanks lot
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi there. Great theme, nice work!
I have a pre-buy question. Since in Europe (EU) the GDPR will take effect on May 25th, I would like to know if your theme is compliant to it.
For example: As I see on your demo site, Google fonts come to practice through a connection to Google. Is it possible to deactivate this connection and to implement a font by uploading the data to my local webspace?
Best regards.
Hi.,
Thank you for your interest on our theme.
We can let you know what are the files that uses google font and you can remove the code from those files. After purchase let us know when you need those so that we can send you those files and screenshots.
Regards., DesignThemes Support.
Theme update to 3.0 Error. I have been using version 1.8.9 and tried to update to 3.0. Then i got the following error Warning: require_once(*/content/plugins/designthemes-core-features/apis/mailchimp/mailchimp.php) : failed to open stream: No such file or directory in /*/themes/soulmedic 33333/framework/theme_widgets/mailchimp.php on line 18
Fatal error: require_once(): Failed opening required ’//plugins/designthemes-core-features/apis/mailchimp/mailchimp.php’ (include_path=’.:/usr/local/php56/pear’) in /**/themes/soulmedic 33333/framework/theme_widgets/mailchimp.php on line 18
Hi.,
Sorry for the inconvenience , after update the theme kindly get into the file path via FTP /wp-content/plugins/ and rename our “designthemes-core-features” to “designthemes-core-features-old” .
Now you can login to your backend, now you can install the update “designthemes-core-features” plugin under Admin Panel > Appearance > Install Plugins.
Don’t activate that renamed plugin, if you have made any changes in old designthemes-core-features-old plugin kindly rewrite those files in the designthemes-core-features plugin folder, after that you can delete that old ( designthemes-core-features-old ) plugin file.
Ratings:
We look forward to helping you!! please be sure to rate our theme for us! If not don’t forget to rate our theme!!Your 5 stars has a crucial part in our overall rating!Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmWaiting to see your 5 stars rating. Thanks in advance.
Note : It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi Thanks, lot for the reply, unfortunately, error is still there as same. I followed the steps you mentioned but i can see that new “designthemes-core-features plugin” installed is similar to the existing version (1.1).In the error message is mentioned missing a file “apis/mailchimp/mailchimp.php” from the plugin. However, I cant see the “apis” directory in the new installed “designthemes-core-features plugin” . Hope you can help to correct this error. Thanks again
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi Thanks for quick reply. Finally I was able to work it out. I installed a theme in a local server and update the plugins. It worked but i can see that there are backward compatibility issues . So you need to fix them for future. Further I could able to update all other required plugins except “Visual composer plugin”. It said that minimum requirement is 5.4.5 but ask for license key to update it . I think we don’t have licence key of that plugin
Hi.,
We will update this issue in future updates.
Kindly note we do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
We have sent the latest version of plugin files to you mail ( lasantha13@gmail.com ). Please update it.
If you have any queries, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving these opportunities to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmWaiting to see your fantastic 5 star rating.
Thanks in advance.
Regards., DesignThemes Support.
HI
Thanks for the support again. Sure ill give a 5 start rating 
Hi.,
Thank you very much for the 5 star rating and appreciation and for taking the time to share your experience with us. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
With pleasure to provide all our customers with the best User Experience possible by using our themes. Our entire team works very hard at being the best we can be and ensuring that DesignThemes and our services continue to grow from strength to strength.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
We hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
is there a way to fix the hentry errors that we see in google webmaster console?
Missing: author Missing: updated Missing: entry-title
I contacted my web developer and he told me that i need to fix the theme. This is important for rich snippet. Many thanks
Hi.,
To remove hentry from post_class() , kindly add the below code under the file path /wp-content/themes/soulmedic/functions.php
add_filter( 'post_class', 'remove_hentry' );
function remove_hentry( $class ) {
$class = array_diff( $class, array( 'hentry' ) );
return $class;
}
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Note : It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hello! How do I change the phone number and the email at the top right?
http://joxi.ru/DmBggqeCNeD8j2Hi.,
Thank you for contacting us.
You can change the phone number and the email address from Dashboard > Soulmedic (Theme Options) > General > “Top”here you can change the top bar content as per your needs.
Refer this Screenshot : http://prntscr.com/j2rr8z
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you are happy with our theme and support, Please help us by taking a few minutes to tell us about the service that you have received so far.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmIf you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us. Your rating plays a major role in our whole profile. Please rate our theme you really like our theme, happy with our support and the service that you have received.
Waiting to see your fantastic 5 star rating.
Thanks in advance.
Regards., DesignThemes Support.
In Soulmedic General Settings – Top: I have some line of code. The space between the top and the menú in mobile view it´s to large like 50px of height before the update, it´s possible to reduce this margin or to hide the top in mobile? Thanks
Here is a printscreen https://ibb.co/dhLNZn
Hi.,
Kindly send us the page link,where you have issue. So that we will have a clear look from our end. Then we’ll help you to get rid of it.
Regards., DesignThemes Support.
After the last update of the theme the Header Code and the Body Code in the integration of the theme settings works wrong it´s possible? I put a google tag manager code but not show in the head ok. Thanks!
Hi.,
We can’t visit your site ,
http://prntscr.com/j21w9aNote : We are from India. So, kindly unblock the Indian IP or any security features. Our IP will be changing periodically – 103.207.13.198
And also kindly send us some screenshot where you have the issue so that we will help you better.
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Second question. Tell me how to create a site with demo data like you. I can not do it at all.
Hi.,
After install and activated the theme, then install and activate the ‘DesignThemes Core Features Plugin Features Plugin’, ‘WPBakery Visual Composer’ as next step. All promoted features will work only after activating this plugin. Then install the required and recommended plugins.
http://support.wedesignthemes.com/article-categories/soulmedic-flat-responsive-medical-health-theme/ http://support.wedesignthemes.com/soulmedic-flat-responsive-medical-health-theme/After install and activate the theme and all the required and recommended plugins.
For the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin to import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video
https://www.youtube.com/watch?v=Zt33ypi2unoNote: Before installing the demo content, kindly install and activate all the required and recommended plugins and deactivate all the external plugins other than the theme recommended plugins.
And please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and VC modules.
If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will check and import the dummy data for you.
Regards., DesignThemes Support.
Thank you! Third question. Where can I enter “Purchase code” to activate the theme?
Hi.,
No need to enter the purchaser code to activate the theme.
The Purchase code of the theme is used to registrar and activate the support login and theme support related process in Theme Forest. You can simply activate the theme in dashboard > Appearance > Themes, here just click “Activate” button to activate the theme.
Note: in before that you need to upload the theme via wordpress (Dashboard > Appearance > Themes > Add New > Upload theme > Browse > then click Install
Or If your wordpress uploader does not work. Please connect your server via FTP.
Move to folder wp-content/themes/
Upload the theme folder files.
Note: Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation,child theme etc. So unzip package and find actual theme folder then install theme.
Regards., DesignThemes Support.
Thank you!
Hi.,
OK, Thank you.
You are always welcome to ask us your queries and we are ready answer it with pleasure.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmWaiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hello! Can I make the application form on the main page at the top?
Hi.,
Thank you for your interest on our theme.
Do you want to display the appointment form in home page after the slider section ? then yes you can. It is contact form shortcode so you can display those forms as per your need using the shortcode,
Refer : http://prntscr.com/iwvmib
Regards., DesignThemes Support.
Hello! I mean the form on the slider, as here https://vikup-auto.msk.ru.
Hi.,
yes you can display the form over the slider.
Slider revolution : http://prntscr.com/iwzuuw ,
Layer Slider : http://prntscr.com/iwzves
Refer : http://recordit.co/tf465Whahy
Ratings:
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Thank you!
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you are happy with our theme and support, Please help us by taking a few minutes to tell us about the service that you have received so far.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmIf you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us. Your rating plays a major role in our whole profile. Please rate our theme you really like our theme, happy with our support and the service that you have received.
Waiting to see your fantastic 5 star rating.
Thanks in advance.
Regards., DesignThemes Support.
Hello, I am trying to access to support but when I put my license the systems tells me that is not valid my code. I am having a big problem because when I put the Soulmedic theme the page disappear. Can you help me?
Hi carmentvaalba.,
1) Please do let us know your purchase code and email id so that we create a support forum login and let you know.
2) Please be more specific about your page disappear issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi carmentvaalba.,
We have sent the forum login details to the above email id. Please have a look at it.
Regards., DesignThemes Support.
I am inside, but where can I make my questions?
Hi carmentvaalba.,
Just load this link http://support.wedesignthemes.com/forum/health-beauty/soulmedic-responsive-multi-purpose-theme/ and scroll to the bottom of the page to create a new topic.
Regards., DesignThemes Support.
I updated from 1.8.9 to the 2.2. You totally have forgotten a couple of shortcode functions like “recent posts” and “the socials profile”.
If anybody needs an help for the same issue, please reply below.
Hi Studio.,
Please be more specific about your query with some screenshot so that we will help you better. Because of in the updated version itself we have the “recent posts” and “the socials profile” short codes,
Refer : http://prntscr.com/iaqmq7 , http://prntscr.com/iaqmza
Refer : http://prntscr.com/iaqnm7 , http://prntscr.com/iaqnor
Note : It seems that your support has expired on 19/04/2017. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Yes, the widget shortcode are present in admin screen but when you save the page and view it, you can see the shortcode code and not the result. This means that the code that convert the shortcode in output not exist.
So, I found the above code in the old theme folder, I copied in the function file of the new theme folder and I’ve fixed the problem.
Hi.,
Glad that you have resolved the issue. But we have checked our site locally and shortcode works fine, please have a look.
Refer : http://recordit.co/01PV13H2Gt
Regards., DesignThemes Support.
I searched the functions in the whole folder theme (2.2) and no clues. Searched in the old folder theme (1.8.9) and those functions was there.
If in your site works locally, try to check out the version uploaded here in Themeforest or you can do a fresh installation with that one.
Anyway, are you thinking to do any future updates?
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hey..
your last update/ release really shows lack of quality:
Social Media Icons shown in previous versions in the top right of the header don’t work anymore.
Instead it shows [social/], even when I set Soulmedic Settings > General > Sociable > Show Sociable to “no”.
The /framework/sociable_shortcodes.php doesnt exist anymore, but the do_shortcode(‘[social/]’) call is still part of header4.php.
Sorry guys, but this really sucks. :-/
Hi Mailworm.,
Please make sure that you have followed all the steps as mentioned in this knowledge base for updating the theme.
http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/Also it seems that your support expired on 02/03/2016. Please renew the support to get more help from us. Please follow the instructions in the below knowledge base link for extending the theme support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
I followed all steps. This is just a bug report.
Kindly check my initial comment. The file is missing in /framework folder, not bound anymore in include.php, but do_shortcode calls for [social/] from header4.php and outputs [social/] in frontend.
For now I managed it by workaround: uploaded sociable_shortcode.php from the old version to my child theme and bound it in my child themes functions.php.
Hi mailworm.,
Have you updated the Designthemes Core Features plugin. If not, please remove the plugin and install it once again and have a look.
Regards., DesignThemes Support.
Hello,
I just migrated my website to a new domain name, everything is ok exept when i try to edit pages.
Page builder is active but do not show anything (modules are empty…)
In front page everything is ok but i can’t edit my pages… modules are missing in page builder mode.
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Every time i try to delete the soulemedic theme it says deletion failed. When I look into the file manager, all the soulmedic theme files are locked. How can I update the theme with this
Hi jenewby54n.,
You need to check the file permission of the files in your server from your hosting. May be some permission issue might have caused it. Please contact your hosting team regarding the issue.
Regards., DesignThemes Support.
Hi there,
when updating the theme to 2.2 the site crashed with Error 500 giving the following reason:
Wed Dec 27 18:41:41.410003 2017 pid 17041 AH01071: Got error ‘PHP message: PHP Warning: require_once(xxx/wp-content/plugins/designthemes-core-features/apis/mailchimp/mailchimp.php): failed to open stream: No such file or directory in /xxx/wp-content/themes/soulmedic/framework/theme_widgets/mailchimp.php on line 18\nPHP message: PHP Fatal error: require_once(): Failed opening required ’/xxx/wp-content/plugins/designthemes-core-features/apis/mailchimp/mailchimp.php’ (include_path=’.:/opt/plesk/php/7.0/share/pear’) in /xxx/wp-content/themes/soulmedic/framework/theme_widgets/mailchimp.php on line 18\n’, referer: http://xxx/wp-admin/admin.php?page=envato-wordpress-toolkit&action=upgrade-theme&theme=soulmedic&item_id=xxx&_wpnonce=xxx
Obviously the theme (through /framework/theme_widgets/mailchimp.php) is requesting a file of plugin Designthemes Core Features, which doesn’t exist in the plugins latest version (1.1).
I know, my license is fairly outdated for any support, but I’ve seen this being reported by others as well and it seems, like You need to check and update Your theme and/ or the plugin with regards to this error.
Hi mailworm.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi there,
no need to pass FTP Credentials. I managed to fix it, by jumping the function, which requires_once the missing file.
The following is, what Designthemes Core Features Plugin has in its main directory:
folder custom-post-types
file designthemes-core-features.php
folder languages
folder page-builder
folder shortcodes
Meanwhile /framework/theme_widgets/mailchimp.php requires /apis/mailchimp/mailchimp.php. The whole folder “apis” does not exist in the plugins directory and a search performed via terminal ssh session with “find -name mailchimp.*” didn’t return any results in any other folder of the plugin.
Please fix it in the theme/ plugin with the next release.
Thank You.
Hi mailworm.,
Glad that you have fixed the issue. Sure we will update the mailchimp file issue in our next version.
Regards., DesignThemes Support.
Hi,
I try to update theme but every thime again site + login craches. By this, i mean: 1) Wordpress login is not accessable at any way – So no way to update your “Designthemes Core Features” plugin 2) The website is offline I use WordPress 4.9.1 and all plugins are updated. Thankfully i backed-up the side before updating!
I follow your instructions on http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/ NO succes.
At the moment your theme Soulmedic V1.7 is installed, and i use child theme V1.0. No idea where the difference in number comes from. I might have updated before but aperrently without any problem.
Please advice on how to stay updated with your theme. Many thanks.
Feel free to pm me at personal mail. Best regards, Sven
Hi.,
Please get back to us with your WordPress and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes. So, that we will check your issue and fix it ASAP!
Regards., DesignThemes Support.
Hi,
If I follow your link, there is not match to see. All abouth Envato Market. Specially the footer and area above. 404 – nothing to see here, is the header. Where exactly do you mean?
Many thanks Regards, Sven
Hi.,
Kindly refer the below screenshot,
Refer : http://prntscr.com/hpefmm
Regards., DesignThemes Support.
Hi,
Do not know when you take this printscreen. This is how it looks today http://prntscr.com/hpspcj
Regards, Sven
Hi Sven.,
This is the correct link http://themeforest.net/user/designthemes Please remove the trailing dot and have a look.
Regards., DesignThemes Support.
Hi.
I have installed Soul Medic and I am trying to change the Skin color of the web.
I’ve set up the skin to Grey but when I refresh the web, I don’t see any change applied to the design.
What’s going on wrong?.
Regards¡.
Hi.,
Make sure that you have been using our updated version soulmedic V2.2 , if not kindly update the theme and check out the issue.
Refer : http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes . so that we will check the issue.
Note : It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi.
Yes I am using version 2.2. so I will send you the same mail to the @http://themeforest.net/user/designthemes.
Regards.
Hi galerna.,
Ok send us the details via that form.
Regards., DesignThemes Support.
Hi.
I installed the last version ot the them but when I activate it and I go to Soul Medic settings – General, I don’t see the option in the top right to import dummy content.
Please, could you tell me how to import dummy content in the last version?.
Regards¡.
Hi.,
Thank you for contacting us.
Sorry for the inconvenience, for the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Note : We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Composer modules.
And before installing the demo content, kindly install and activate all the required and recommended plugins and deactivate all the external plugins other than the theme recommended plugins. And please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/If you found any difficulties, Kindly mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.
Note: Your support has been expired. Please renewing the support.
Check this link for renewing the support : http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/
Regards., DesignThemes Support.
Hi.
Thank for your help, I installed correctly the demo content and now the web is working.
Only one doubt. I can’t use the plugin “Maintenance” (desarrollado por ‘fruitfulcode’) to load a temporarily webpage while it is being developed.
Could you tell if I can fix this or how to use use a maintenance plugin del propio tema Soul Medic.
Regards.
Hi.,
Kindly refer the below video for how to enable the maintenance mode.,
Refer : http://recordit.co/lJJDD1cRtt
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
Refer : http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi.
Sorry, it works now correctly.
Regards.
Hi.,
OK, Thank you.
Let us know, if you find any issues in future.
Ratings:
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Regards., DesignThemes Support.
Hello, the new update to 4.9 creates a 500 error. Apache logs show this message:
’/home/xxxxxxxxxxclientnamexxxxxxx/public_html/wp-content/plugins/designthemes-core-features/apis/mailchimp/mailchimp.php’ (include_path=’.:/usr/share/php’) in /home/xxxxxxxxxxclientnamexxxxxxx/public_html/wp-content/themes/soulmedic/framework/theme_widgets/mailchimp.php on line 18
I have commented out the following line 18 so that the theme works: /* require_once(THEMENAME_CORE_PLUGIN.”/apis/mailchimp/mailchimp.php”); */
Please advise what to do!!!!
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
It seems that your support expired on 02/03/2016. Please renew the support to get more help from us. Please follow the instructions in the below knowledge base link for extending the theme support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Sorry, how can I change featured image (1060×636&text=Image) in recent posts and recent events? Thanks
Hi.,
When you have not set the featured images for posts and events, it will display the placeholder thumbnails. So, you can easily set a featured image under Admin Panel > Posts/events > Edit Post/Edit events> featured image,
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Regards., DesignThemes Support.
Hello,
Of course, I just want to change that thumbnail, what are the files?
Hi niltona.,
No need to change any files, just upload the image from the featured image option and the placehold image will be replaced with the uploaded image. Hope you understand.
Regards., DesignThemes Support.
Hello,
I know that! But I want to change default thumbnails because there are so much posts that haven’t featured image and I don’t want to show thumbnail with “IMAGE”. I want to replace default thumbnail in recent posts and events , I already changed in some files but I don’t know which files have that thumbnail link to recent posts/events. Thanks and I hope you understand what I ask you…
Hi.,
Recent Post: Get into the file path /wp-content/themes/soulmedic/framework/sociable_shortcodes.php under function dt_sc_recent_post there you can replace the image,
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Event Image: Get into the file path /wp-content/themes/soulmedic/framework/sociable_shortcodes.php under function dt_events_list there you can replace the image,
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Regards., DesignThemes Support.
Hi LHGraphicDesign.,
Yes you need to update the theme to the latest version to fix the issue. You can get the latest version of the theme only from the account from which you purchased the theme.
Regards., DesignThemes Support.
