445 comments found.
i see you theme has more bugs specially when i try to add new product in home page category with multi attributes it’s not linked and not appeared also i don’t know why you let this bug that ?
Hello,
Thank you very much for your comment. About this question:
Please create a ticket on our help center and provide us some screenshot for it. Our support team will check and support you.
Best regards.
im already did that and your support told me that without any help !!
Hello,
Thank you very much for reply.
I checked and see your ticket in our support system. Currently SW WooCommerce Slider layout daily deal and SW WooCommerce Countdown slider do not support variable product. We are so sorry about that.
If you want to show product in Daily deal, you can create a simple product with multi-attributes and set sale price and sale price time for it.
Best regards.
i tried to upgrade some built in plugins in themes but it’s appear
Downloading update from /home/public_html/wp-content/themes/topdeal-child-theme/lib/plugins/sw_ajax_woocommerce_search.zip…
Download failed. A valid URL was not provided.
Hello,
Thank you very much for your reply.
Currently, we only include our plugins in the Topdeal theme packages. I see that you are installing plugin when active Topdeal child theme. For this reason, your download failed.
To install sw_ajax_woocommerce_search.zip, please go to the Appearance => theme => then active Topdeal parent theme again. Then install and active this plugin again. After that, please active Topdeal child theme again.
Best regard.
i did it and update done correctly but when i returned to reactivate child theme it’s gone not found ? only parent theme
Hello,
Thank you very much for reply.
Actually, we have not got your question. Do you mean topdeal_child-theme disappear after reactivate it on your site?
Best regards
yes disappear but after activate parent theme to update some build in plugins so after that i want to reactivate child theme i didn’t find it in theme page
Hello,
Thank you very much for contact us.
First, I checked on your site and see that you rename topdeal _child-theme.So you can see a message The parent theme is missing. Please install the ”.......” parent theme in Appearance => themes.
Second, I checked and see that sw_ajax_woo_search is installed on your site. To use it, please go to the Appearance => widgets => Add this plugin into widget search sidebar(http://prntscr.com/hco20u).
Best regards.
Hello,
Thank you very much for your reply.
For those problem, please create a ticket on our help center. Our supporter will check and help you more.
Best regards.
Hello, I like your subject a lot, and would like to buy for a project; the subject has errors because it is relatively new, as when the fixed heading of the mobile version overcomes an image begins to tremble in its demo, but I imagine that over time this will solve it; my specific question is if you can provide an additional service of personalization of your subject, a little more than what you normally offer, I prefer your services because you developed the theme, the service consists of building mega menus, product filters more detailed, editing of displacement effects, editing structure of the fixed header, among other points; Can you provide that additional service? your fees will be recognized.
Hello,
Thank you very much for your love in our theme.
With your feedback in our theme, we will note and check it again. if there are any issue from our theme, we will update it in the new version.
Currently, our team are focused on develop our products and customer support. So we can not receive customwork at this time. We are so sorry about that.
Best regards.
Hello, I like your subject a lot, and would like to buy for a project; the subject has errors because it is relatively new, as when the fixed heading of the mobile version overcomes an image begins to tremble in its demo, but I imagine that over time this will solve it; my specific question is if you can provide an additional service of personalization of your subject, a little more than what you normally offer, I prefer your services because you developed the theme, the service consists of building mega menus, product filters more detailed, editing of displacement effects, editing structure of the fixed header, among other points; Can you provide that additional service? your fees will be recognized.
Hello,
Thank you very much for your love in our theme.
With your feedback in our theme, we will note and check it again. if there are any issue from our theme, we will update it in the new version.
Currently, our team are focused on develop our products and customer support. So we can not receive customwork at this time. We are so sorry about that.
Best regards.
Hello, thanks for your response, serious work, additional personalization of your main topic, with some additions I need, you do not need a new topic, but I work based on your topic.
Hello,
Thank you very much for reply.
Like we replied you in the previous comments, Currently our team are focused on develop our products and customer support. So we can not receive customwork at this time. We are so sorry about that.
Best regards.
Do you think you will add the names of the shops that will soon be selling articles?
Hello,
Thank you very for purchased Topdeals theme and so sorry for not replying you soon. We have just came back from the weekend.
Actually, we have not got your question.Could you tell me more detail about what you want here? We will give you a better answer after knowing that.
Best regards.
I modify the home page by use home layout 2 ==> http://demo1.neko.studio/customer/2017/secretbloom2017/ but on another page it not apply like homepage (layout2) ( I try to change it on property already ) etc. http://demo1.neko.studio/customer/2017/secretbloom2017/home-page-2/about-us/ please help.
Hello,
Thank you very much for your reply.
Do you mean about the header and footer in detail pages? If so, you need to make sure that you configure the Header Style and Footer Style in Appearance > Theme Options > Header & Footer the same as in the Page Metabox of Home Page. If the issue remains, you can create a ticket and provide us more info of your site at our Official Support http://support.ytcvn.com/, after that we will check and help you easier.
Thank you,
themes has more bugs and i posted that on your support platform but without response from 2 days
Hello,
Thank you very much for reply.
We do not works in weekend. Tomorrow, we will come back. Then our supporter will check and reply you in the ticket.
Thanks
Hello,
Thank you very much for reply.
I’m so sorry that currently our team support many customers than it’s not as fast as we expected. However, we are trying our best and will help you in no more than 01 business day except weekend and holiday.
I checked and see that our supporter replied you in the ticket. Please refresh your browser and check it again.
Regards.
hello I have a problem and it is that I bought your wordpress topdeal product but it does not help me since I use marginto and I did not realize it. Porfavor that way I would open to change my product with you from wordpress to margin at the end it is cheap mass the marginto version but it does not matter I just want to change it please a greeting thank you
Hello,
Thank you very much for purchase.
Do you want to exchange Topdeal magento version?
I will give you a better answer after knowing it.
Thanks
Hello, the plugins used in the theme are not installing, error occurs url not allowing the use of the theme.
Hello,
Thank you very much for purchasing.
Please provide us some screenshot for it or send me your site’s information(admin account, ftp) via our help center(http://support.ytcvn.com/account.php?do=create). Our supporter will check and help you.
Thanks
Hello, I sent the ticket to 6 days but still no return. Your support system does not show the sent tickets and also does not send notification emails. The error continues to occur in the theme without any correction.
Hello,
Thank you very much for reply.
I checked and try to find your ticket on our help center with your name. However we can not see any ticket on it.
If you have problem with our support system, you can contact us via email : contact@wpthemego.com. Our support will support you there.
Thanks
is this theme support unlimited color styles. I want to choose mix or other color.
Hello,
Thank you very much for your interest in Topdeal theme.
Currently, this theme support unlimited color style. You can set it in our Theme options (http://prntscr.com/h4mu4e)
Thanks & best regards.
i want to apply this layout in my homepage
http://demo.wpthemego.com/themes/sw_topdeal/layout3/ but i deleted this homepage from admin page so can i revert it again without loss the current productHello,
Thank you very much for reply.
About the question, please submit a ticket on support system. We will export homepage 3 page from our demo and send you file homepage3.xml there.
After download it, you can go to administrator => Tool => import => then import the file homepage3.xml for your site.
Thanks
i’m already submit a ticket from 24h but till now without any reply.
your support staff is very weak when reply on the ticket
Hello,
Thank you very much for reply.
I checked and see that our supporter replied you in the ticket. Please refresh your browser and check it again.
Thanks
i already applied layout 3 but i have some issues:
1- i want to change the header color from blue to white 2-some banners is not working in the home page 3-section icon in homepage is not adjusted 4-
Hello,
Thank you very much for reply. About your question:
1/ Our supporter replied you in the ticket. Please refresh your browser and check it again.
2/3 Could you provide us some screenshot for it in the ticket. Our supporter will check and help you.
Thanks
1) if I use layout 2 “http://demo.wpthemego.com/themes/sw_topdeal/layout2/” but I need to remove “FLASH DEAL” for made slide full width ,where I can remove flash deal 2) if I want to move the (FREE SHIPPING,SECURE PAYMENT,ONLINE SUPPORT,PAYMENT ON DELIVERY) top on the slide ,how I can do this ,thank you 3) where the layout2 homepage code is ? if you can told me where it is ,i can move or edit by myself don’t ask you too much .
Hello,
Thank you very much for reply. About your question:
1/ After import demo 2, please go to page => edit home page 2 (http://prntscr.com/h2k7ki) => hover on SW WooCommerce countdown slider => then Click “delete” button to remove it (http://prntscr.com/h2k86b). After that, you can hover con custom and set 1 column for this row.(http://prntscr.com/h2k8p7)
2/ Please go to page => edit Footer style 2 => hover on Raw html and click button delete to remove it(http://prntscr.com/h2k9mq).
3/ Please go to the Appearance => Import demo data => then import homepage 2 again.
Thanks & best regards.
thank you it work 
You are welcome 
i want to make the homepage fully view with product not divided as categories for example like this link : https://www.groupon.com/ all deals in homepage without categories
Hello,
Thanks for your comment.
If you want all your home page to appear all product without dividing into categories, you can create all elements in your home page with SW WooCommerce Slider and choose all categories there.
You can create ticket at our Official Support system to get better support.
Thanks,
kindly guide me on steps because your ticket system its take time
i did it but i want to increase the row number in homepage to be 15 or 16 row and at the end will add “view all deals” like this one ” https://ibb.co/ftui6R
thanks
Hello,
Thank you very much for reply. About your request :
Due to support policy of Envato, we are only responsible to support the features that are included in the theme description and demo. For this feature, it’s not supported.
However, if you really want this feature, you can send us customwork request in our Help System. Our developer will do it for you.
Thanks
1) could you see my demo website for our customer at (http://demo1.neko.studio/customer/2017/secretbloom2017/) on mobile ,you will see the error show on the page (just on mobile ) how to fix this problem, please help. 2) another quotation ,if I want to change the input box search placeholder to another word ,where I can change by don’t have problem when theme update. thank you.
Hello,
Thank you very much for reply.
Currently, we provide these 02 mode for mobile : Responsive and mobile layout.
+ If you want to run responsive mode, please disable mobile layout mode in Appearance => Theme options => Mobile option(http://prntscr.com/gx70ol).
+ If you use mobile layout mode, you need to configure the homepage mobile for it(http://prntscr.com/h1bftu).
I checked and see that you enable mobile layout but have not choosed any page for Mobile Layout Content. Please set again.
Thanks
Hello need some help: 1. How could we fix this: The word “Daily” is not showing completely on layout 4 https://image.prntscr.com/image/TbZ-BauFS3mz-pKL7xO-2A.png
2. Is there any recommended way we could speed up loading time. 3. Can we integrate social login here?
Hello,
Thank you very much purchase. About your question:
1/ Could you provide us your site’s via our support system(http://support.ytcvn.com). Our supporter will check and support you.
2/ To speed up loading time, you need a cache system for your site. In this case, we recommend you should install fastest cache plugin. You can view it here: https://wordpress.org/plugins/wp-fastest-cache/3/ Yes, you can. Please request it in the ticket. Our supporter will check and help you.
Thanks.
Any compatibility update for woocommerce? Your theme (Topdeal Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Hello,
Thank you very much for purchase.
Currently, our team are checking and updating Topdeal with :
- WordPress 4.8.2
- WooCommerce 3.2.1
- Visual Composer 5.4.2
- Revolution Slider 5.4.6.1
We will release the new version of this theme in next week.
Thanks & best regards.
Does this theme come with Ajax Live Search Pro? Is there any documentation on how to get it working with this theme? Is your demo using this Premium plugin?
Hello,
Thank you very much for your question.
Currently, we use sw ajax Woocommerce search for our theme. This plugin is built by our developer. You can view it on our demo(http://prntscr.com/gyrids)
To use this plugin, please go to the Administrator => widgets => then add sw woocommerce ajax search into the widget search sidebar (http://easycaptures.com/2967721094 )
After that, you can follow this document to config it: http://wpthemego.com/document/documentation-for-sw-ajax-woocommerce-search/Thanks
Thanks for that info, If i used your demo importer, is this automatically configured to use this sw ajax wc?
Hello,
Thank you very much for reply.
If you import demo data, it will be automatically configured to use SW Ajax WooCommerce search in your site.
If you have any problem with this plugins when install, please contact us via our support system(http://support.ytcvn.com) . Our supporter will help you.
Thanks
Hi When is the mobile layout for theme 3 available?
Hello,
Thank you very much for purchase.
Currently, our developer concentrate on developing new feature for our theme. After that, we will build mobile layout 3 for this theme. We will try to release it soon.
Thanks & best regards.
Can you consider making this theme to fit all standard Ad sizes (in the various locations throughout the template) that are served all over the web? this makes it easier for us to see how we can fit them on each page and how they can conform much more easily when you tailor this theme to them as well instead of us having to play with multiple sizes just to see if it fits okay.
Hello
Thank you very much for reply.
Could you tell me about the homepage which you use on your site?
Thanks & regards.
home page 1, I’m also referring to to the menu ads as well.
Hello,
Thank you very much for your reply.
Please you can check size of ads here :
Home page 1: http://easycaptures.com/fs/uploaded/1189/3408292601.jpgAbout menu:
- http://prntscr.com/gxzr8g
- http://prntscr.com/gxzs8m
- http://prntscr.com/gxzt0z
If you want, please create a ticket on our support system. We will send pts file for you.
Thanks
pts? Also i was saying these are not standard Ad sizes, so If i wanted to add my own graphic that’s in support of popular affiliate programs, like
250×250 – Square.
200×200 – Small Square.
468×60 – Banner.
728×90 – Leaderboard.
300×250 – Inline Rectangle.
336×280 – Large Rectangle.
120×600 – Skyscraper.
160×600 – Wide Skyscraper
Are all standard sizes that most companies work with. Because of the sizes you made, it makes it harder to tailor this theme to these ad specs. What can be done here?
Hello,
Thank you very much for feedback.
However In our themes, the banners are designed based on the bootstrap then it meets the structure of a responsive layout.
You can view at here:
http://prntscr.com/gyby4k
Thanks
How do you show the description area in a blog category? I want it to appear on the site but don’t see how to enable this?
Hello,
Thank you very much for purchase.
Do you want show description area in blog category like our demo? http://prntscr.com/gxxjy9Please tell me more detail about how you want here or give me some screenshot for it. I will give you a better answer after knowing it.
Thanks
I’m referring to when you go to wp-admin/edit-tags.php?taxonomy=category for your blog posts. Yes I’d like to be able to see the content I write in there and load either shortcodes, html, etc… Your layout is a bit different than mine as well.
???
Hello,
Thank you very much for reply.
Do you mean: http://easycaptures.com/6973059122 ?
Could you send us some screenshot for this question and provide us your site’s information(admin, ftp) via our support system(http://support.ytcvn.com). Our supporter will check and help you.
Thanks
Here’s an example. I wrote a description in the blog category but it doesn’t show in the category view when you look at them. Same goes for all the other categories. https://ibb.co/n0LsbR
Hello,
Thank you very much for reply and we are so sorry for not replying you soon. We have just came back from the weekend.
Please go to the http://support.ytcvn.com and create a ticket. Then provide us more your site’s information ( admin account, FTP). our supporter will support you.
Thanks & regards
I bought your theme. he is not searching with english characters. please help … https://prnt.sc/gw9ib9
I bought your theme. he is not searching with turkish characters. please help … https://prnt.sc/gw9ib9
Hello,
Thank you very much for purchase and your kind reply.
About this problem, please report it in your ticket on our support system. Then provide us your site information( admin account and FTP). Our supporter will check and help you.
Thanks
