39367 comments found.
Hello it is only one license for one domain name. Am I right?
Hello @guypham
Yes you are right! one license covers one domain but if you are migrating to another domain and closing old one you can use the same license, however in case of additional domain or subdomain you will require another separate license 
Thanks
-Ammar
Hi we would like to purchase the theme but we would like to know first if it supports outsourced icons and if we can do the hosting (We are a CSP provider)
Thank you
Hello @despinaexad
You can upload your own custom icons in image formats in our theme however if you want to use an icon set of your own that is a custom icon set such as fontawesome this will require customisation into theme files, its not possible out of the box right now.
Thanks
-Ammar
Hi Ammar,
What about the hosting? Can we choose where to host the website?
Hi there
You can choose to use any hosting provider, it is your choice.
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Hey, where do I find this tab “Fusion Taxonomy Options” at 5.3? Thanks.
Hello @mrFrankWho
This area is specifically for archives only so you can find it when you edit your portfolio or post category / archive pages, try and edit a portfolio archive / category page and scroll down to the very bottom there you should see the taxonomy options
Screenshot => http://prntscr.com/hdr6rz
If you need any further assistance please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
How do I remove the div.fusion-post-content-wrapper? Please advise. Thanks, TC
Hello @testcreative
Because the ThemeFusion Community Section is only meant for community discussions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you. Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
We’ve had support for three years and do not intend to pay that amount for 1/2 questions per year. Please advise on the question above. Regards, TC
Hello @testcreative
I am sorry but the question is not very clear as well since i’m not sure what do you mean by removing here? do you mean removing the display than you can simply set this to display:none and the div will go away from front end.
You can try this code inside Avada > Theme Options > custom CSS Tab
.fusion-post-content-wrapper{display: none !important;}
Thanks
-Ammar
after updating to 5.3 nothing working anymore. I can not use fusion builder in the pages (it simple dont appear but its activated). Also the theme options are not show, i just see white content where the theme options should be. I cleared all caches, i have tried differend browsers, i deactivated once all other plugins, but the error is in the theme update it selfe. What can i do? I must work on the page urgent.
thx julia
i updated also all required plugins and found no help in the forums – hope you can help!
Hello @Brainaid
This is simply your browser cache actually causing this issue, please clear your browser cache and any plugin cache that you have (if installed) and check again once using either a new browser or incognito mode window in browser please.
Here you can see a screenshot from my personal installation on 5.3 using WP 4.9 and theme options works like a charm => http://prntscr.com/hd9n20
Please clear your caches and check again once, if the issue persist check from some other computer or open a ticket with us and we will test your site on our end.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, thx for your answer, but it´s still not working also in browser i open the page the first time in live… I use also wp fastes cache premium and delted all caches.. also i deleted in the browser itselfe the cache but nothing is working. I can not see the page content and also not the Theme options.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
It is more efficient to create a support ticket and to engage with our team via the official support channel, instead of the comments section. Please create the ticket and allow us to help you. The issue will down to one of two things, the update not performed correctly or the recent WP Core language file bug
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Its a language problem. I tried now and when i switch go english its working, but not in german language. I already add now also a ticket in ticketsystem thank you.
Hi there
Our team has replied to your ticket and explained what the issues is, please check your email inbox for our reply. Likewise, in the essence of efficiency please engage with our team via our support, we are here to help
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi! What is Token name? It is my registration code?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Please do see this detailed help file on how to generate your token key -> http://bit.ly/1GrzAgY
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Slider Revolution won’t install
is there a way to get my money back? I don’t like this theme
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Please do check this help file on plugin installation -> http://bit.ly/2mNPb8I
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I updated to 5.3 and all CSS animations stopped working and the animated content is not visible. I can see fusion-animated {visibility:hidden} in the CSS. If I inactivate this with the inspector the content is shown.
My page miss half the content now!
Hi there
When you updated, did you update manually via FTP? Did you overwrite the theme folder on the server or delete it first and then upload? Double check that you followed these update instructions carefully
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Also make sure that you clear your cache plugins etc, if you are running any
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi there
Follow up: Our team has replied to your ticket and the issue you experienced was due to errant HTML that you added there -> https://d.pr/i/DDYMqG
Please do check your email inbox for our reply
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Is it possible to connect with Fb or Gmail ? There is a customized profile page ? There is a cutomized author page (that doesn’t look like wordpress admin page) ?
Hi there
I am sorry, what you are needing to achieve is not clear. Can I ask you to please explain that again?
Thank you, MB
I have not been able to make any posts since the last update. I am not able to click the save button or the cancel button in the fusion editor. I have already cleared cache multiple times (both my browser’s and my site’s). I have re-installed the theme. I have re-installed the fusion plugins. But it’s still not working.
UPDATE: After deactivating all plugins and activating them one by one, it seems like the plugin “WP Pro Ad System” by Tunafish was the cause for the issue.
Every time I activated it, the fusion builder stopped working and as soon as I deactivated it, the fusion builder started working again.
Hi there
In that case we suggest that you contact the plugin author regarding the issue or perhaps try a different 3rd party plugin that offers the same functionality
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi ! I have problems with the reCaptcha, I have registered, put the key ods and an error of “ERROR for the owner of the website: the key of the website is not valid” Any suggestions, to do it from Avada, or remove the reCaptcha Thanks !
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Updated Avada to 5.3 to fix fusion builder elements not working in WP4.9 and now it throws Uncaught (in promise) TypeError: Cannot read property ‘getNotificationManagerImpl’ of undefined & Uncaught TypeError: Cannot read property ‘replace’ of undefined errors instead.
Hi there
That will be because the update was not performed correctly. Ensure the you follow the update instructions carefully when updating. If you need assistance please create a support ticket using the link below, you do have valid Avada Grandfathered support
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Also make sure you clear any cache plugins after you have updated
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I updated the new Avada however I’m getting a bar on the top of my website with the page name, a date and time. Anyone encountering the same issue, is there a way to remove and resolve this?
Hello!
Hmm we’ve not heard of that, did you also update WP at the same time? Or any other plugins?
Make sure to clear all forms of cache if you have not already, and if it continues our team will gladly check it out for you.
To signup at our site and submit a ticket, follow these steps: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
Thanks, let us know!
Hello ThemeFusion when will you have a frontend page editor it’s the ONLY thing that i’m missing.
Hi there
This is something that our team is working diligently on right now, full steam ahead. This is planned for Avada 6.0 but we do not have an exact ETA except to say it is coming soon. Stay tuned!
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi, After save my post every time the sidebar option are set to the default config on theme option…. anyone have this issue?
This only happen when i select “no sidebar” one post option….
tris don’t work…..<Choose “No Sidebar” for full width. Default currently set to Blog Sidebar.>
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
This is not something that is being reported as an issue within our support so therefore would require our team to take a closer look in order to assist you with this
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
i think is a bug…. if you set a left sidebar as default on theme option and then save a post with “no sidebar” after saving it automatic changed to the theme option…. this don’t happen if i save with a diferent sidebar.
Hi there
I am not able to replicate that in Avada 5.3, we would need to take a closer look at your install and settings. Please create a support ticket using the link below or if you can’t for some reason then email your info to support@theme-fusion.com so that we can check
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
There seems to be an issue with the Counter Boxes. When you open it and make modifications you can’t save. Actually you can’t even cancel or click the X. The only thing that happens is the color box from the Counter Box Title Font Color area opens and closes.
Hi there
Please see this detailed help file -> http://bit.ly/2B930Sm – it is because of one of two things. Either WordPress was updated but the theme was not updated or, WordPress & the theme were updated, however a discovered WordPress Core language file bug is causing this. Solutions and instructions are in that help file
If you need some assistance please create a support ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Wordpress version 4.9 Avada Version 5.3
In the option menu setting page & header styling page showing blank I have tested in different browser please check the screenshot
http://zolfit.com/header.jpg http://zolfit.com/menus.jpgduplicate
Hello!
Unfortunately that is a known WP core bug, are you using the German language file? See #2 here: https://theme-fusion.com/knowledgebase/fusion-builder-theme-options-not-working-wordpress-4-9/
If not this could simply be cache, make sure to clear browser, server, plugin if using all of those.
If the issue persists, please open up a support ticket so we can check this out, but all of these case were either due to cache or the WP core bug which is in that post I mentioned.
To use our support, signup for an account and submit a ticket with these steps: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
Thanks!
Hi, anyone have issues in 5.3 after update to 4.9WP ? the wp-admin/themes.php?page=avada_options some section not display the options…
Hello @HokoPT
This is simply your browser cache actually causing this issue, please clear your browser cache and any plugin cache that you have (if installed) and check again once using either a new browser or incognito mode window in chrome browser please.
Here you can see a screenshot from my personal installation on 5.3 using WP 4.9 and theme options works like a charm => http://prntscr.com/hd9n20
Please clear your caches and check again once, if the issue persist check from some other computer or open a ticket with us and we will test your site on our end.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks the problem was cache.
Pesky cache at it again Glad it is resolved!
Hello, I’ve read that Avada 5 will support frontend editing. I cannot find that feature. Can you be so kind and tell me how it works?
Hello @Kollektion
I am afraid that is not correct, our front end builder was not planned to be a part of 5.3 update, its planned for a major update later on and there is no specific ETA available for this right now as its a major feature and does require some time for it to build.
Thanks
-Ammar
It’s possible to show a flyout menu in version mobile, but in PC appears all of menu items?
Like this demo: https://avada.theme-fusion.com/dentist/
How can I do this, but with header #1?
Hello @adriboixet
Definitely! This feature is available in our latest version of theme that is 5.3 where you can select the menu design by going to Avada > Theme Options > Menu > Mobile Menu
Screenshot => http://prntscr.com/hd9rj9
Please try it out
Thanks
-Ammar
Hi, thanks!
And submenu doesn’t appear?
Hello @adriboixet
Flyout Menu does not support submenus actually so that is how it is for now, same goes for desktop if you use our header that has flyout menu option.
Thanks
-Ammar
Ok! I’ve updated to 5.3, and now the prices appear above the description. Why??
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
