28291 comments found.
Cant use UX Builder, all images are “Loading”?! https://imgur.com/I7uhxY2
Hi there,
Please tune up up your WP Memory Limit to 512M and ensure that you are running the latest Flatsome version 3.4.2
I did, still “Loading”. Whats going on?
Fatal error: Cannot redeclare class Flatsome_Default in /home/swanlake/public_html/wp-content/themes/flatsome/inc/classes/class-flatsome-default.php on line 18
Hi there,
Please shoot an email via support and we’ll check it out.
The problem occurs when editing the page, post or portfolio. In the creation does not present problems, but in the edition the screen is frozen.
Hi there,
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
any discount for black friday , cyber monday sale.other 50% to 70% discount for cyber monday.
Hi there,
Yes. The Campaign will be running until 24:00 Australian time (envato time).
Hello, for retina images does Flatsome need a plugin or can you just upload double size images with @2x suffix? Your theme looks great but a few people would be updating our website and need retina support to be as easy as possible without having to load just large images all the time. Thanks
Hi there,
No. Flatsome comes Retina ready and hence you do not need a plugin.
Hello,
I got a question maybe you can give the answer here. In what file can I change the text of:
Shopping cart > Checkout Details > Order Complete in cart and checkout.
I can’t find the right file after searching for hours.
Hi there,
Place this snippet in your functions.php file https://pastebin.com/KQN0aq87
Hello, I have an auto lightbox newsletter pop up on the home page that looks great. However, the dimensions don’t look so great on mobile. Is there a way to have one pop up only show on desktop and have a different popup show up on mobile? So i can create one specific to mobile.
Hi there,
You will need a bit of customization to fix this.
Hey! Does Flatsome still support WCmp plugin? I know old version worked fine with wcmp frontend manager but now i’ve noticed they removed your theme from this list 
https://wc-marketplace.com/third-party-themes/ Could you confirm please? thank you
Hi there,
The plugin should work well with the theme.
Hello, After update, my full width content is now not full width anymore?? any clues?
Nevermind. the page template wasnt set to full width. Somehow it go reset to default ,
Awesome 
Good luck with your site.
Awesome Good luck with your site.
hello, onyl short question, its possible to set own background image for each page ang post?
Hi there,
This will need a bit of customization to achieve.
How can I insert/add the “textbox” into a row ? I see the “textbox” element in the banner, but why I can’t insert it into a row ?
Hi there,
The textbox element is only available for the banner. In the row you will need to wrap the text element in the columns.
How do I change the mobile look? I.e., the color of the menu icon? It appears very light, you can barely see it on my phone? I customized the header mobile menu, but I primarily want to change the color of the menu bar. Please advise.
Hi there,
This CSS should help you change the color of the icon. Place it in Theme Options > Style > Custom CSS and remember to switch the color with your preferred color
.icon-menu:before{ color: red; }
There is a way (also modifung the child theme) to insert the infinite loading in the mobile template?
A them setting, that I can put in the mobile conditional?
Hi there,
We have this tutorial that should help you achieve infinite scrolling through all devices http://docs.uxthemes.com/article/198-yith-infinitive-scrolling. To activate this in mobile only would need a bit more customization.
Should I costumize the plugin, not the theme, isn’t it?
Hi there,
To fix the infinite scrolling you should tweak the theme files.
Hi thank you for making some of the woocommerce updates for the 2.9.10 version BUT there are still all of these files that are out of date:
flatsome/woocommerce/cart/cart.php version 3.0.3 is out of date. The core version is 3.1.0,
flatsome/woocommerce/myaccount/form-login.php version 2.6.0 is out of date. The core version is 3.2.0,
flatsome/woocommerce/single-product/add-to-cart/grouped.php version 3.0.3 is out of date. The core version is 3.0.7,
flatsome/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0,
flatsome/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.1.0,
flatsome/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.1.0,
flatsome/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.2.0,
Can you please update those ones for the 2.9.10 version please
Hi there,
I will pass this on to the development right away.
We can do that, but we have fixed the errors Outdated notices are noting to worry about.
Hello I would like to use for my home page “transparent header” but keep my bottom header white, please help me do it. this is my site: http://185.56.75.170/~kedarcpa
Hi there,
I’ve checked your site and it seems you have been able to achieve this.
Hi (:
I didnt achive this, for now the text is white on tranparent background. I would like the text to be dark on thite bottom bar, (main header will remain tranparent with white logo)
like this: http://185.56.75.170/~kedarcpa/wp-content/uploads/2017/11/kedar_home-1.jpgPlease Please Please
Hi, is it possible to make category page full width? tnx
Hi there,
I’m afraid we do not have a setting for this. You will need a bit of customization.
ok. tnx
I’m trying to secure my checkout page but the logo is still being served over HTTP. Tried various things to resolve this but to no avail. (I don’t want to convert the entire site to HTTPS at this stage).
Hi there,
Please Force secure checkout in WooCommerce > Settings > Checkout > Checkout process.
Thank you . I already have this checked. The system does swtich to HTTPS however, the logo is still being served over HTTP. So I have mixed content at the site is not shown as secure,
Hi there,
Please reupload the logo file.
UX Builder generate black screen and does not work (Update from 3.3.9 to 3.4.2) I have deactivated Plugins and controlled RAM (512MB).
fixed! Solution for others: change Language in WP from Deutsch formal Sie to Deutsch
Awesome Thank you for letting us know.
Hi I’m still getting a lot of php notice errors regarding /wp-includes/functions.php on line 3837. get_post should be used instead of get_post_data
Hi there,
Where are you getting this error.
in the wordpress debug logs
Is it possible to re-create the parallax footer style used on Composer theme? http://innwithemes.com/composer/composer-default/ ?
Hi there,
I’m afraid we do not have a setting for this.
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