163 comments found.
Hello… Whenever i install & activtes the recommended plugin the dashbord goes out… i can only able to see the wordpress options and nothing else.. Whats the problem?
Hello,
Thank you very much for purchase Etrostore theme.
For this problem, please provide us information of your site via our support system ( http://support.ytcvn.com/login.php ) . Our supporter will check and help you.
Best regards.
Dear magentech
Very very longtime. 08/06/2017 9:09 pm to 25/09/2017: Still no answer, no support from you
1) It’s been over a week and it’s been a long time, and we’re still waiting for your response. Let me know in detail 2) Why do not you respond to me? What is your support like this?
Thank you
We need you support, we do not want to take time.
Your support counseling service is too bad
Hello,
Thank you for your your patience.
Our developers are concentrating on building new features for the theme. So we miss your ticket. We are so sorry about that.
Our support team noted all of bugs in your ticket and update it in next version and will be release during this week.
Thanks
hi, i dont speak english sorry. i answer you
1- how much processor power does this theme use? Because now using my theme very hig using CPU. And this very very big problem.
2- I’m using Maxcdn and w3 total cache. Your theme support the CDN and W3 Total Cache?
3- I’m need very very fast open theme.
4- http://prntscr.com/goo9cp Very Slov Working.
Thank You.
Hello,
Thank you very much for your interest in our theme. Abour your question :
1 – I think the point you mentiioned depend on your data use.
2 – Our theme support the CDN and W3 Total Cache.
4 – Currently, we have not used plugin or any service to speed up our demo, then it may not get the highest performance. Also, we have many demo in our domain too. If you use only this theme on your domain, with MaxCND and WP Fastest Cache, you can get the speed you want.
Thanks
Still didnt work
I even downloaded the latest copy
Hello,
Thanks for the feedback.
Actually there is no bug with SW Ajax WooCommerce Search plugin. The problem is we misrequired the version of it.
If it still does not work in your site, please tell us in the ticket then our team will check your site and help you.
Thank you,
please check Ticket #TF879325 way outdated Sw Ajax WooCommerce Search i submitted on Sat no answer yet
Hello,
Thank you very much for creating the ticket and your kind comment. Our supporter checked the ticket and replied you.
Actually the latest version of this plugin is included in the theme. We just misrequired the plugin version. This bug will be updated in the next version. It still works normally.
Thanks,
Hello,
We’ve just updated new version for this bug without changing the version. You can get the new version now.
Thanks,
Hello, i wasnt able to update the ajax live search or pro search its still version 1
Hello,
Thank you for the comment.
Please create a ticket at our Official Support page then provide us ore information of your site. We will check it first then can help you.
Thank you,
Hello, I couldn’t not find this theme or you as an author, magentech at wpml.org. I am thinking about buying this theme.. however, on your website has a 35% promotion right now, will it be the same if I brought this theme here? http://wpthemego.com/premium-themes-on-themeforest/etro-store.html I’ve used the google developer tools… rating… your theme mobile is POOR 18/100 your theme desktop is 56/100 as well POOR
Hello,
Thank you very much for your interest in our products.
1. Currently, EtroStore is only sold on Themeforest as exclusive product.
2. The coupon is only applied for premium WordPress themes sold on our site: http://wpthemego.com/premium-wordpress-themes3. EtroStore supports Mobile Layout and you can use it for your website. It will be more beautiful and works better on mobile.
Thank you,
thank you, if it’s compatible with WPML, yet i didn’t see EtroStore or magentech on WPML list, thank you
Hello,
You can use WPML in our theme. If there is any difficulty, you can contact us at our Official Support then our team will help you.
Thank you,
Hello,
Thank you for your comment.
I think that you should comment on the area of Etro Store OpenCart version here then the OpenCart team will help you: https://themeforest.net/item/etrostore-premium-multipurpose-digital-opencart-23-theme/20233253This is Etro Store for WordPress version.
Thank you,
Why this Error Message “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Sw Ajax WooCommerce Search.” Even after updating, it takes you back to the old version
Hello,
Please create a ticket at our Official Support and send us your site, admin account and this issue. We will have a check first then it will be easier to help you.
Thank you,
have sent replies to close some tickets so that i can open another one
Hello,
As you know, our Support System allows an user to have 03 open tickets at a time, It will be easier for both of us to follow the issue.
Also, after the issue is resolved, please let us know the result then we will close the ticket. I closed the one with your feedback. Now you can continue with new ticket.
Thanks,
Please reply my Ticket #MT504960
Hello,
We already replied it. Please follow the ticket.
Thank you,
Help me please to close ticket http://support.ytcvn.com/tickets.php?id=4463 and http://support.ytcvn.com/tickets.php?id=4443 because i want to create another issue but can’t create has max 3 ticket
Hello,
I’ve just closed these 2 tickets for you. After the issue is resolved, please tell us then we will close it.
Thanks,
Please see this https://prnt.sc/gaugk7 how can i control the sub categories to be displayed at the top of slider . Please help
i have around 20 + sub categories
Hello,
For this one, you should display several categories then it will appear beautifully and impress customers more.
Please create a ticket in our Support System and provide us more information of your site. We will have a check first then can help you better.
Thanks,
how to display only several categories . there is no option like that
PLease respond to my ticket
Hello,
I checked and see your ticket #CW909442. We will check and reply you there in no more than 24 hours.
Thank you,
Please respond to my ticket on priority Basis.
Hello,
We have been checking your ticket and will reply it now. Please follow it then we can help you faster.
Thank you,
Where the setting if i want to change menu Special Offer! and Black Friday
Hello,
For this one, you can check the documentation here. It’s in Home Page 6, 10.6.4 Sale Off: http://wpthemego.com/document/etrostore/#64Thank you,
If i want to remove that menu. Whether the main menu can appear full to the end? Because I made a lot of main menu but some menus appear below it. Can you check my site www.cart.co.id
Hello,
There are different block position for menu and the sale off element. Then if you want the menu appear full to the end, it may need some css.
Please create ticket at our Official Support and provide us your site and admin account. After that our support team will follow and help you.
Thanks,
Already create Ticket #MT608134
Hello,
Thank you. Please provide your site address and admin account then our team can check and help you easier. Our supporter will check and replied you in 24 hours – except for weekends & holiday. Please follow the ticket.
Have nice weekends,
Okay already reply.
Thank you. Our team will follow you in the ticket. It’s weekend today then it may take more time.
Thank you,
.
Hello,
Thanks so much for your kindness and polite! I wish I could help you right now. It’s pity that today is weekends and that’s day-offs. We will be right back to you next Monday. Really hope that you can wait.
Have nice weekends,
Sure, I’ll wait with pleasure. Have a nice weekend 
Thank you so much 
Hello you can have a look at ticket # CW924152. There is no one to answer just tell me to wait. It’s hard working like this.
Hello,
So sorry for this inconvenience. Our developer has been following you in the ticket.
Thank you,
Hello, in My Account Page show this bag icon https://prnt.sc/gaarqa I need delete this because reasons, but the documentation don’t talk about customize woocomerce pages.
Halp
Hello,
Thanks for your question.
For this one, please create a ticket at our Official Support system and provide us your site’s information. After that our team will have a check and help you.
Thank you,
Hello. I’m trying to communicate with the support. But I have no answer I am coming to you because they were left to do a job for me is already paid and now does not answer my messages I am worried about telling the Lord dev ytc.
Hello,
Thank you very much for your comment and patience especially.
I checked the support system and see your ticket #CW924152. I remind our developer about this. Also, we will check the ticket due to the last response time, then please just reply ticket once after there is response from us. It will be easier and faster for us to follow the issue and help you.
Also, this is weekends then we will continue to support you next Monday. Please don’t worry about this and so sorry for this inconvenience.
Thank you,
I appreciate your response. I’m calmer I thought it was forgotten. I can wait the necessary time. But this time forget to ask how much time your designer needs.
Sorry to come here and mention the subject. I was really worried You always have the best answer for the customer congratulations
Thank for your kindness!
I already check your demo version. When i open the product, the button search just show SE nor SEARCH.
I already purchase this theme and already send message to you. Please reply my message. Thx
Thank you for the purchase. We replied your email already.
Please contact us via the Official support for more convenience
Thanks,
I already reply your mail.
Hello,
Please follow the email. The comment here just takes time for both of us to follow an issue 2 times.
Thanks,
Can you provide demo link of new update? I want to known. and if i buy today, can you give me the quickstart installer of your theme (new update)?
Hello,
So sorry for this late reply. You can check the demo for new version here. We updated it yesterday: http://demo.wpthemego.com/themes/sw_etrostore/If you purchase the theme, you can contact our Support System and provide us the purchase code, after that we will provide you the quickstart for the first installation.
Thank you,
still waiting for the release
Hello,
Thank you for your patience. We updated the theme. However it may take a little bit more time for the Themeforest team to approved the update.
Thanks,
Still not yet release update?
Hello,
We already finish the update and will release it today. Thank you very much for your kind and patience!
Good info. Thank you
You’re welcome
Not yet release?
Hello,
We updated the theme. However it may take a little bit more time for the Themeforest team to approved the update.
Thanks,
