269 comments found.
If I don’t want this light green mask effect(on the homepage), just want to show the original picture, where can I remove it?
Hi wewemart,
Please help me submit a ticket to https://roartheme.ticksy.com we will help you with this 
Thank you so much!
Cheers,
RoarTheme
i have already submit ,but your team don’t reply me yet.
We are now working on the request. Please be patient just for a little while
Hi this theme also don’t have different product with different size chart?
Hi zoecrystal,
The sizechart will be the same to all products. If you want one sizechart for one certain product, please help me submit a ticket to https://roartheme.ticksy.com we will help you with this
Thank you so much!
Cheers,
RoarTheme
Hi I can’t submit the ticket,because I still not purchase yet
You can submit under Pre-purchase category, you will not be asked for the purchase code
Hello…I really like the functionality of the theme so far. However, I am trying to configure the Front Page Options section on the Home Page, and I would like to remove the image. The issue is that even when I uncheck the image in order to remove it from the Home Page it remains visible on the home page. How can I change this?
Hi sweetfest,
Please submit a ticket to https://roartheme.ticksy.com under Material category, our supporters will help you. Thank you so much
Cheers,
RoarTheme
Hi guys. It looks like the RT Wishlist app you mention in your documentation has been removed from the Shopify store. How can we get wishlist functionality on this theme now?
Also, how can I embed the Instagram gallery that appears on the homepage onto the product pages and collections pages as well? Thanks.
Hi relnashar,
Please help me follow this https://wiki.roartheme.com/clientapps/#wishlist
Hope this helps
Cheers,
RoarTheme.
Thanks, I’ll take a look. What about the other point I asked about?
Hi relnashar,
To achieve this, please help me submit a ticket to https://roartheme.ticksy.com under Custom Request category, we will check and let you know
Cheers,
RoarTheme
How can we remove the Quick Look option on this theme?
Hi arumbello1,
If you purchased the theme already, please submit a ticket to https://roartheme.ticksy.com under Material category, our supporters will help you to do this
Cheers,
RoarTheme.
Hie, I love your theme. IMPORTANT Presale question here: Is it possible for me to customize the checkout/payments page? I would like to add a payment method via html code. Is this possible?
Hi Yadley,
You can custom only the CSS of checkout page. Altering it using HTML is not allowed by Shopify
Cheers,
RoarTheme
Thank you, I am a little familiar with CSS but what I am struggling to understand is that: I would like to add a payment method but can I do that by embedding a code. Can I still do that via CSS as well? Your theme is beautiful and if I can get a more informative answer on that one I will not hesitate to make the purchase right away. Thank you
Hi Yadley,
We cannot add extra HTML code into checkout page (please note that checkout page is different from cart page) because it is handled by Shopify. You cannot do it with any themes. However, adding CSS is allowed. If your change to the page is simple (just color, font size…) it is okay to go
Cheers,
RoarTheme
Hie roar, thanks for your response. In spite of this checkout page limitation I think your theme has won me over and I`m purchasing it
Thanks a bunch 
Hi, how can I enable drop down on the main navigation menu? Also, the contact us page is not displaying our map.
Hi itsthen,
Please help me submit a ticket to https://roartheme.ticksy.com under Material category, our technical supporters will help you to check
Cheers,
RoarTheme
When changing the *Add to Cart button, the colour scheme for the variant option buttons of the product above change to a double colour, in this case green/orange, this resolved when changing the add to cart button to a orange, want to check if this is an issue with the code. How would i change it to one color instead of 2 colors overlaid. We have emailed you on 12/28/2017 with this issue. Havent heard back yet
Hi arumbello1,
Please help me submit a ticket to https://roartheme.ticksy.com under Material category, we will help you to check this. We did not receive requests via email anymore. Please use our ticket system instead.
Thank you so much!
Cheers,
RoarTheme
Yellow color is being activated on my site just under my earrings section even though i have placed the same “Yellow” tag on all of my yellow products and it does activate on my other pages just not on my earrings collection… want to see whats going on. Screenshot link – https://gotgrillz.com/wp-content/uploads/2013/12/scrrenshot.jpg
Hi keesto,
Please help me submit a ticket to https://roartheme.ticksy.com under Material category our technical supporters will help you to check this
Thank you so much!
Cheers,
RoarTheme
Hi Team,
I love the theme! I want to add more option for shipping information by using hide and show questions. According to that, in which section in code editor that I can add the new code for it? Or do you have other suggestion to customize it without have to add new code but instead perform the code on the direct page? Thank you
Hi alintje,
Please help me submit a ticket to https://roartheme.ticksy.com under Material category, our technical guys will check it for you
Thank you so much!
Cheers,
RoarTheme
It’s been 11 hours since I posted in the support and no one has responded till now. You guys have been responding to other public tickets. A ticket was even responded to 6 hours ago, but my tickets are not being responded to.
Hi Sajag9,
Based on the volume, the nature of the request itself and based on the supporters holding the tickets, the tickets can differ in response time and can be up to 1-2 business days. But it rarely goes beyond 1 day.
I just checked your ticket, put it in high priority & sent a notification to your supporter. So, please don’t worry about this.
Thank you so much!
Cheers,
RoarTheme
I need help setting filters. I have set filters in settings but on collection page they all are still disabled.
Hi himanshu4211,
Please help me submit a ticket to https://roartheme.ticksy.com under Material category, we will help you with this
Cheers,
RoarTheme
Hello, Any feedback on the tickets we opened today?
Hi Mohammad,
Our supporters are now with you
Cheers,
RoarTheme
Are subcategories/sub-collections supported on collection page?
Hi Mohammad,
This is not supported by default. Please help me submit a ticket for advice. Thank you so much!
Cheers,
RoarTheme.
Hi hamm0ud,
Please help me submit a ticket to https://roartheme.ticksy.com under Material – Responsive Shopify Theme we will help you with this
Cheers,
RoarTheme
When i add more than 6 sizes under collection filter (each row has 6 sizes), the 7th size doesn’t line up below the first one, is this a bug? Sizes in third row are displayed properly
Hi hamm0ud,
Please help me submit a ticket to https://roartheme.ticksy.com our supporters will help you check this
Thank you so much!
Cheers,
RoarTheme
hi, would like to check if all my tabs can be mega menus or are there limited number of mega menus i can use?
Hi alisonchua,
In this theme you can use up to 10 mega menus. However, if you want more, it can be adjusted easily
Thank you so much!
Cheers,
RoarTheme
Thanks for your reply! Would like to check a few more things before i make my decision. Choosing between 2 themes. 1. what are the ways to set related products on the product page in your theme? 2. can favicon be set easily? 3. in the theme, is there a custom thumbnail crop size inbuilt? 4. we can control any block or section? 5. can an alternate image be shown on hover? 6. possible to have a gallery like in my current website? www.retailersmarket.com.sg (main page, scroll down to where it says gallery, for Retail, Residential and Manneqins). These showcases my finished products as i sell retail fittings in parts. 7. is it possible to change font or colour for one of the menu header like in my current website where the rental tab is in orange and bold? 8. i am currently using Bookthatapp by zetya and Bundles app by Gazebo. can they be used with your theme? and will i have to set the product bundles again after installing your theme?
9. can your search bar partial search an SKU? Eg, Full SKU is A8021BK and A8021WH (Black and white coloured paperbags). Can i enter A8021 for both colours to appear like my current website?
Hi, Any updates on the above?
Hi alisonchua,
I am so sorry for the delay. Somehow we haven’t got informed of your comments. I am so sorry.
For questions related to technical, please help me submit a ticket to https://roartheme.ticksy.com under Pre-Purchase category, our technical supporters will help you with this
Thank you so much!
Cheers,
RoarTheme
Hi, how do we add image or video in Blog section on homepage?
Hi hamm0ud,
Please help me follow this https://roartheme.ticksy.com/article/5433/
Hope this helps
Cheers,
RoarTheme
it worked, thank you
Worth the money – Good job Roar Theme.
Thanks a bunch
Hi there,
My support has expired but i was wondering if you could help me with delaying the mailchimp popup from appearing by about 20 seconds because now, as soon as my website is loaded, the pop up is on your face. Thanks for any help.
Hi RemoTheBoss,
Yes this is just a minor tweak and surely we will help you to make the changes
Please help me submit a ticket to https://roartheme.ticksy.com under Other category we will help you to do.
Thank you so much!
Cheers,
RoarTheme
