39367 comments found.
Hi for Profesional reason I send via private, this theme I very high recommend for my project.
Thank you
Look in the profile inbox please
Hi there
Thank you, we have replied to your email and also provided the necessary translation help files for you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello I updated the theme to latest version but while installing the Fusion builder it is always showing Timeout error and I can’t install that plugin.
Hi there
A time out error is server related, check the Avada System Status page PHP Memory Limit and ask your hosting provider to adjust that as detailed in this help file -> http://bit.ly/1T5luaR
These are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi Guys
does the latest avada work with visual composer i wanted to use on some sutom post VC as I am migrating from page in VC but keep fusion builder for the rest can we use them in conjunction of course either or not together in the same page
thanks
Hi there
You can use Visual Composer with Avada 5.3.1, many do, you just have to ensure that you disable the Fusion Builder in the settings
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
i want to use both at the same time like in betheme i have most of my page with fusion builder already
Hi there
Unfortunately you can’t use the Fusion Builder and the Visual Composer plugin simultaneously in Avada
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
Probably there is an obvious answer, but I do like to check this with you, please.
I so much like your theme (Avada), that now I am thinking of making a multisite and having a different demo imported to every subdomain.
And I assume that I have to buy a licence for each demo.
Am I right?
Thank you for your answer 
Hi there
We do not set out the terms and conditions for licensing, it is solely set out by Envato. According to the policy you need a license per domain install of the theme -> http://bit.ly/2bdBDwp
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thank you for the prompt answer. I do not complain about the rules though. Besides, your theme is good enough to bought a few times! Regards, P
Hi there
No problem at all
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello we are receiving the following statement upon viewing the avada wordpress homepage; direct script access denied. Thats it nothing else. No problem accessing the WP admin. Do we need to modify the htaccess file? Running off Windows server IIS. Thanks.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
It is possible that your hosting provider has something in place, or a 3rd party plugin is generating a php file. Our team would need to take a closer look in order to help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
HI.I did not like the page title bar and you suggested me to simply hide it in the Avada setups. However, a month later I realized that I do not have H1 titles on my post pages… That is not really good. The title of my posts converted to h2 automatically. How to prevent and let it be as H1 ???
Hi there
Disabling the Page Title Bar for posts does mean that the single post’s title will retain the H2, because the Page Title bar is by default set to H1
One option is to disable the single post title in the Theme Options and add in a Title Element to the post, set to H1
Now saying that, an upcoming release is going to automatically change the single post title H2 to a H1 if the Page Title Bar is disabled
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Okay, there is one option, but where to disable the single post title in the Theme Options, I could not find anything there…
Hi there
You can disable the post title globally in the Theme Options here -> https://d.pr/i/3dm7ff
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
As reported by another user, after 5.3.1 update revolution slider disappeared on pages. Sliders don’t work. On investigating in the console, it seems like the revslider update is incomplete (files missing) so I’ve had to revert the site back to version 5.3 – I hope this is picked up and patched soon.
Hi there
I suggest exporting your sliders as explained here -> http://bit.ly/1HAkadh – then go to the WordPress Dashboard >> Plugins section, deactivate and then delete the RevSlider. Once you have done that, reinstall it and reimport your sliders
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
If I have 1 Regular license can I use theme for my own purposes (without selling as end product) for my several websites ? Or I need to buy separately for each domain I want to use ?
Hi there
We do not set out the terms and conditions for licensing, it is solely set out by Envato. According to the policy you need a license per domain install of the theme -> http://bit.ly/2bdBDwp
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
I have purchased the Avada template, but the page speed of the page is very slow. It took me 8 seconds to enter the homepage in Hong Kong, while it took 35 seconds to enter the homepage from China. Could you please help me to check? My website is huyiglobal.com
Thank you for your help.
Best Regards, Ally
Hi there
Yes your site is slow -> http://bit.ly/2zASEcV – https://d.pr/i/JEBIKb – the main issue is that you do not have GZIP enabled on your server. That alone would make a massive difference, please contact your hosting provider and ask them to enable that at server level
Comparatively you can see Avada’s largest demo with excellent performance results -> http://bit.ly/2AoaH9X – https://d.pr/i/NzRnel
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
Version 5.3 and 5.3.1 seem to have trouble working with WooCommerce Product Filter (https://codecanyon.net/item/woocommerce-product-filter/8514038). My complete layout breaks since these two updates so I had to roll back to 5.2.2
Hi there
As much as we would love to, we cannot guarantee 100% compatibility with tens of thousands of 3rd party plugins. What we can do however is take a closer look at your install and see what the issue is. If we do see an issue that relates to the plugin itself, we may need to defer you back to the plugin developer because we do not control the plugins code or development cycle. Please create a ticket using he link below and our team will take a closer look
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi. Do you provide full version of Layer Slider with Avada ?
Hi there
Yes, the full Revolution and Layer slider plugins are bundled with Avada. The plugins core functionality is complete, the slider plugin developers however can and do create add-ons etc that are plugged into the slider for use but does require a stand alone license. This is not something that theme authors control and does not impact the core usage of the said slider plugins
Allow us to explain in detail how bundled plugins work, in regard to theme included plugins, it is not unique to Avada and applies to any theme that includes a plugin:
- Avada includes the Layer and Revolution Slider plugins, at no extra cost
- As of right now, Avada 5.3.1 the latest version of the Layer Slider plugin is version 6.6.4 and the Revolution Slider is version 5.4.6.4
- Because it is plugin territory, the respective plugin authors include a global update call for the plugins and it does not apply to theme included plugins
- The next release of Avada will version 5.3 which will in turn include the latest next version of the Layer and Revolution Slider plugins available at that time
- You can safely ignore/dismiss the plugin authors update notice and it will not affect your site in any way
- The Themeforest terms and conditions for theme bundled plugins explained in detail -> http://bit.ly/2yQ3U82
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
How do I change the font, color and style of Woocommerce Product Titles? I have tried some things in the custom CSS in the Theme options and no luck.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I have multiple licenses, but your registration system isn’t clear what purchase license goes to which token when registering, any way to access an overview to this information?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
After 5.3.1 update revolution slider disappeared on page. Sliders doesn’t work. I check the “Slider Revolution” settings chinese and square characters showings. Slider general settings not openning etc..
Hi there
That does sound rather strange. I suggest exporting your sliders as explained here -> http://bit.ly/1HAkadh – then go to the WordPress Dashboard >> Plugins section, deactivate and then delete the RevSlider. Once you have done that, reinstall it and reimport your sliders
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
rev slider import/export also don’t work. Admin panel looks like this https://postimg.org/image/wxnpo78jf/
Hi there
Did you delete he slider and then reinstall it? You have valid and active support, please create a ticket using the link below and our team will assist you with this
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Deactivate-uninstall-reinstall rev slider and It worked now. Thank you.
Hi there
Glad this is resolved for you, thanks for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi dear seller I yesterday buy to license and dont work revolution slider activation. I can do changes in revolution sliders?
Hi there
Allow us to explain in detail how bundled plugins work, in regard to theme included plugins, it is not unique to Avada and applies to any theme that includes a plugin:
- Avada includes the Layer and Revolution Slider plugins, at no extra cost
- As of right now, Avada 5.3.1 the latest version of the Layer Slider plugin is version 6.6.4 and the Revolution Slider is version 5.4.6.4
- Because it is plugin territory, the respective plugin authors include a global update call for the plugins and it does not apply to theme included plugins
- The next release of Avada will version 5.3 which will in turn include the latest next version of the Layer and Revolution Slider plugins available at that time
- You can safely ignore/dismiss the plugin authors update notice and it will not affect your site in any way
- The Themeforest terms and conditions for theme bundled plugins explained in detail -> http://bit.ly/2yQ3U82
If you need assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hello,
I’ve just a small question: i’m using the header 4, my menu is ok, but the floating menu is not on the the font size and the same padding. So when I scroll down, the floating menu is on 2 lines 
..
I’m looking for the place to change it, but I can’t find where (for me, it suppose to be on Menu/floating menu .. but nothing like that). I checked on the documentation but I can’t find it too.
Can you please tell me where to change the font size and padding for the floating menu?
Thank you and have a nice day
Rashel
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
When adding nested structural elements such as Nested Columns in the Fusion Builder it seems that the nested column content does not display in the builder overview.
The overview shows some element’s contents on the page but for Nested Columns it just displays the name “Nested Columns” and the column proportions ( e.g. “1/3 + 2/3” ).
The only way to see the nested content elements in the nested columns in builder mode is to edit the nested columns which then opens up a new editor for editing them. You kind of have to recurse in.
So if you have columns within columns etc then it can be difficult to locate the appropriate section to edit.
Is this intended or am I missing some toggle somewhere to change the functionality to give you a complete build mode overview.
Coming from a Visual Composer world where you get an overview of nested content in the builder its a bit of a difference and does seem to slow down the editing process a bit.
At the moment I’m testing the themes capabilities so I can decide whether to use the Fusion Builder or stick to Visual Composer.
Hi there
Thank you for your feedback, we do appreciate it. What you are seeing in the Fusion Builder is expected when it comes to nested columns, this is because they are tiered. This is something that has been discussed by our team before, but it is not an easy scenario to work around
I will ping our developers again and provide the feedback given
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Ok, cool perhaps a future new version will find a way – its clearly feasible.
I do have a different question. I was trying to create a 1/5 + 4/5 ( or 1/3 + 2/3 ) row with 2 columns. I want both columns to be the same height. The height being determined by the column with the content taking up the most vertical space.
The first column will display a grid/gallery of images. The grid is one image wide and the number of images is N ( 7 at the moment ) . The second column is a bunch of structured content elements – headers, text, nested columns etc. Currently the 2nd column takes up the most vertical space so seems to determine the height of both columns.
I’ve been trying to choose an appropriate element to display the images grid/gallery in the first column such that the images are as wide as the first column allows but dynamically spaced vertically with sufficient/dynamic top/bottom padding between each element to cause the images to fill the equal height.
I can get it to centre the images vertically with a fixed amount of top/bottom padding between each but I’ve not managed to work out how to distribute the images vertically. Also, I’m finding that often the images don’t have equal widths in the column.
I could just use html directly but I wanted to check if there was a content element/setting I needed to tweak properly to get the Fusion Builder Gallery element to play ball.
Any tips ? Suggestions ?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
How can I make an individual horizontal divider between dropdown menu items?
For example, I have 4 menu items in a drop-down and want to separate into two groups: 1-2 item + horizontal space + 3-4 item.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
You have valid Avada Grandfathered support -> http://bit.ly/1SwDKpe and if you need assistance please create a ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Dear sir what is this theme file mb size
Hi there
The Avada.zip file used to install the theme, via WordPress for example, is 5.5mb in size
Thank you, MB
New side navigation widgets are broken with WPML: when selecting a ‘Parent page’, the widget won’t save the vertical menu setting and only the title shows up in the widget. Please fix this! And also, today I can’t click on ‘element settings’ in the Fusion builder: nothing happens! Please, fix!!!
Just updated to version 5.3.1: ‘element settings’ issue is fixed.
Another issue: I can’t add an icon to a menu item via ‘Avada menu options’. Nothing happens after saving the menu. Please fix this!!
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
You have valid Avada Grandfathered support -> http://bit.ly/1SwDKpe and if you need assistance please create a ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
