19077 comments found.
1-What’s cache plugin recommended ?
Because of the cyber monday i bought jupiter theme for 29$. i can easaly say that is zero compared with your powerfull theme, in every segment your BEtheme is better! Keep with good work!
We are very pleased to hear that. We do our best to meet your expectations and we hope that every update will be only better 
Thanks!
Awesome! 
Hi there, My google Map doesn’t work. It shows the map for 1 second, and then the error. I have made and enabled the API and inserted it in the Theme Settings. What can I then do? My page with the map is: https://www.zoles.eu/gavekort-til-zoles/ Please help, thx! Regards Cecilie
Hi,
you got this Javascript error because you forgot to set Google Maps API key under Theme options > Global > Advanced section which is required by Google or if you already set proper API key, one of your 3rd party plugins must overwrite BeTheme API key. More details about setting up this key, you can find on http://forum.muffingroup.com/betheme/discussion/17711/this-page-didn-t-load-google-maps-correctly-google-maps-api-key
However, if you are sure that you set right key, please disable all extra plugins and check.
Btw if you look at http://prntscr.com/hhak6z you will see that there is key error in console.
Best regards,
Muffin Group team
Okay, I did all of the above, and nothing changed. I still can’t get Google Map to work… 
Your Google Maps API key must be invalid then.
hello, is the theme support php version 5.3.2
Hi,
it does not matter if any theme support older versions of PHP because WordPress itself doesn’t. For more details about WordPress requirements, please check this page.
Best regards,
Muffin Group team
Back again…
Are you able to provide CSS to hide the navigational arrows on the client slider?
Thanks in advance.
Hey,
yes, we can provide such css but first, you need to send us link to your own page where you have this item so we can provide best possible solution.
Best regards,
Muffin Group team
Thank you very much. Right now I’m exploring other options with my client, will follow-up one way or the other soon. Thanks again.
No problem
Hi there. We will be using one of your templates and have a question – if we added some pages and want to keep these pages but change the template to another one of yours, can we make sure that when resetting the database does not delete these pages? Or not possible?
Hi,
we are sorry but it is not possible to keep just pages and remove all other stuff because in WordPress, everything is stored in posts table.
Best regards,
Muffin Group team
I want to know can i run theme on my subfolders or subdomain on one site, or do i have to buy more liscences
Hi,
yes, you can use same license for sub-domains or sub-folders around the same domain of course, but for that, you need to use multisite. Such solution, will let you share one registered license among all parties connected with multisite.
Best regards,
Muffin Group team
Hi, Does any of the bundled themes have an order form/collection form? I have tried to look at as many as I can and not come across any of your themes included in betheme which have such option. To be fair, I have not checked out all the themes. I need a simple order form, Name, Address, Date, Phone number, items and that’s it. No user registration required at all. Any themes bundled in your theme have such form which I can customize to my required fields? As your advert says, yes I need to build the website in 4 hours! so an reply will be much appreciated! Looking to buy this as soon as I get an answer that I can add or customize an order form. Best Regards.
Hi,
for the BeTheme, we use Contact Form 7 so we suggest to check its documentation and check if this plugin fits to your needs because it sounds like it should be enough for you.
Best regards,
Muffin Group team
Hi ,
All of the padding in the footer fell apart when I added a new widget. Why did that happen and could you please give me an idea how to fix it?
Thanks
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
And two questions:
1. I am testing two ways of placing such video from YT, on the top you may see the video placed from YT on the Muffin Builder and it works fine in autoplay mode but loop does not work despite I set it to enable “1”, but here I ahve another question yet how to disable YT navigation bar on the bottom ? ,I need to hide them
2. The secont part of the screen is from Revolution slider, here I hided a YT navigation but autoplay does not works and loop as well. How I can fix it ?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look on it. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
the message was sent, thanks
Thanks.
Hello.
[Wpml] If i use Different languages in directories so causing 500 – Internal server error. it Ok if i use Language name added as a parameter
Hi,
please switch to any default WP theme and check if the same problem occurs.
Best regards,
Muffin Group team
Hello, Can I create multi-language website? Is it possible to swith between two language versions?
Greetings!
Can you guyz please tell me how to add a background image to the left side menu like you have done with your Belibrary demo.
Thanks in advanced.!
Hi,
please send us link to page where you would like to add it first.
Best regards,
Muffin Group team
Here is the link.
http://dandysalon.lk/Thanks. So, to add background image for the creative header, you need to use the css below:
#Header_creative {
background-image: url("path-to-background") !important;
}
I’ve already added the code and it works. I can see some part of the background image in the bottom. As you can see in this screenshot, still there is some black color on the menu. Please refer to this link.
https://prnt.sc/hh6zahHow do I remove this color? I want my background image to appear in the whole menu like your BeLibrary demo.
Did you saw your background image http://dandysalon.lk/wp-content/uploads/2017/11/top-menu-bg2.jpg ? This is how your backgrounds exactly looks like.
yes. is there any problem with the size?
I guts change the image. and it works fine. Thanks!
And one last thing. The Slider Revolution editor is broken. I cant add, edit layers.
I tried to disable all the plugins, And I did remove and upload it through FTP. But nothing works. Do you have any idea how to solve this issue?
We suggest to remove slider files and upload them once again then because this must be something on your end only.
Hi,
I try to put this code in theme options -> custom js but its not working.
$(window).on(“scroll”, function() { var s = 400 – Math.min(400, $(document).scrollTop()); $(”.test”).width(s).height(s); });
I want to resize the image when scroll.Hi,
you need to contact with your developer who gave you this code because what you ask for, requires coding customization what in reference to Item Support Policy is not allowed. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
So please understand that we can not do any exceptions because the policy is the same for all users.
Best regards,
Muffin Group team
I’m in a love/hate relationship with your theme. One thing I HATE is you forcing the mobile menu to appear even on larger desktop windows. My client hates it, too. I’ve looked all over the forum – your Support Forum too – and can’t find a simple solution.
So: what code can I use to display the non-responsive menu on mobile devices? (And please don’t say it won’t look good. I’ll deal with that.)
Thanks.
NEVER MIND, I FOUND IT!
I spoke too soon, obviously. Thank you.
Great, we are glad that you have found it!
i use macbook and mac mini, the website backend is very slow respond when i use vc and muffin builder, take minute to open.
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
hi, in my new site i need the submenus open like mobile, for exemple – > https://ibb.co/j8S73R
and when i click on “Calheta” open calheta, and i click “Funchal”, the “Calheta” close and open “Funchal”
Hi,
we do not have such menu type for desktop but if you want to get similar menu effect on hover/click, you need to turn on Side Slide menu under BeTheme Options > Responsive > Header section.
Best regards,
Muffin Group team
I cannot updating theme. Showing this http://prntscr.com/hgfs8n
Hi,
please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look and check what might be the reason of such weird behave. All details, please send thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
*URGENT* Hi, I just bought the extended support but can’t yet login into the support forum (getting “Sorry, permission denied.”)
In the meantime, here’s the question:
When trying to install a pre-built site demo, I get this error:
Fatal error: Class ‘DOMDocument’ not found in /var/www/html/wp-content/themes/betheme/functions/importer/parsers.php on line 66
How to proceed?
Hi,
your account had only “expired” status but you should be able to log-in. Anyway, we have already refreshed your account so would be great if you can log-in and check if everything is fine now.
Regarding your issue, we suggest to update theme files via FTP and everything should be ok.
Best regards,
Muffin Group team
We originally uploaded the theme via FTP, will delete it and try again
1) It doesn’t work
2) Your support forum won’t let post the error there because a CloudFlare popup block everything. Please check discussion 34160
Therefore, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please don’t forget to let us know in a message, what for this access is.
Sent.
Ok, thanks.
Hi, I was hoping we could have the demo content installed before the weekend. Have you had the chance to look at the website with the credentials we sent?
We replied on your message yesterday at 4:04pm so we suggest to check your inbox.
haven’t received anything, and there’s nothing on the forum
We have already re-sent message.
Hi. Just purchased the theme. I like a lot of the examples from the diferent demos. On some other themes you can import certain things from one demo and certain things from other demos without overwriting other demos.
So my question is there a way for me to import the elearning demo yet be able to look into the call center demo to duplicate the opening slider/header fading in?
Mark
Hi Mark,
to learn how things from other demos works, you need to create an additional WP installation and import the demo you like. However, please notice that it works with multisite only.
Best regards,
Muffin Group team
OK. So I can use the same purchase code within site in the multisite setup?
The whole sense of having multisite is you share one license/theme files thru all sub-domains connected with multisite. So there is no need to register code more than once because only one theme installation is enough.
Tanks a lot. Will set it up now.
You are welcome.
